Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling engages in unethical, if not illegal business when it comes to their streaming service. I purchased the Orange Package specifically for the range of ESPN channels, and this morning I woke up to none of those channels. Sling (and Dish) are blaming ****** on the dropped channels, yet they should still have an obligation to their customers to do whats right. If the sole reason behind purchasing a package is to receive these specific channels, and those channels arent available, then I am in fact not receiving the service that I paid for. However, sling REFUSES to refund the money. That is totally unacceptable-they arent providing the service that I paid for. And there was ZERO communication around the possibility of losing these channels. Sling and **** knew for a while that the contract was about to be up yet still had no issue signing people up for new accounts and charging for packages they knew might not be available in the near future. They waited until Saturday morning after the channels were already removed to inform their customers. Absolutely horrible communication and customer service. I want a full refund for not being able to access the channels that I paid money for. Any thing less and I consider this matter unresolved. Sling TV should not be able to operate with such shady, unethical illegal business practices.

  Business Response

  Date: 10/06/2022

  October 5, 2022
  
  
  
  ***********************
  330 ******************., Unit 520
  *********, ** 98660
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On October 3, 2022, we received your correspondence,dated October 2, 2022, filed with the Better Business Bureau.
  
  You requested that your most recent payment be refunded in full due to the temporary loss of multiple channels in your programming package. You expressed concern that you did not receive advanced notice that the channels would be removed.
  
  Periodically, Sling TV and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair value. Recently, ******* which owns ESPN and its affiliates, chose to remove their programming from both DISH Network and Sling TV's lineups. Due to the nature of our negotiations, we were not able to communicate the potential takedown to our customers. We are happy to announce that as of October 2, 2022, ****** has restored all channels, and normal schedules have resumed.
  
  The Sling TV terms of use states that Sling TV may permanently or temporarily add, delete, rearrange, alter, interrupt,change, and/or eliminate packages, programming, programming suppliers, and services offered by suppliers. Per the terms that you agreed to when you acquired the service, your request for a refund has been denied.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  
  ***************************
  Senior Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 9:00AM to 5:30PM, M-F
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *********************************., #***
                  ********* 80210
  
                  *****************************

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18155276
  
  I am rejecting this response because:it is unacceptable. Sling TV knew ahead of time that these channels may be removed since the contract was up with ******* yet did nothing to communicate the the possible disruption of service nor have taken any steps to accept responsibility or show ounce of care for taking customers money and not providing the agreed upon service. Yes, I understand a channel or two may be removed, but in this case the entire ESPN line up of channels were removed, causing the orange package to become utterly useless. People subscribe to the orange package for ESPN channels and last Saturdays Sling took those channels away and refuse to provide any kind of refund. Unacceptable and the worst possible way to do customer service. I will never use ********************** tv again and I will encourage friends and family to do the same. Thank you for making this the worst experience possible. 
  
  
  
  

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling TV discontinued service for packages paid for without notice or reimbursement. Sling TV contract with ****** expired on October 1st and failed to notify their customers of this while still selling and renewing packages for ******, Free Form, and ESPN. When called they stated that they didnt need to notify their customers that they were losing service to channels that they paid for and would not issue a refund for the package.

  Business Response

  Date: 10/07/2022

  October 6, 2022
  
  
  
  *********************************
  2911 *******.
  ***********, ** 37040
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************:
  
  On October 3, 2022, we received your correspondence, dated October 2, 2022, filed with the Better Business Bureau.
  
  You requested that your most recent payment be refunded in full due to the temporary loss of multiple channels in your programming package. You also expressed concern that you did not receive advance notice that the channels would be removed.
  
  Periodically, Sling TV and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair value.Recently, ******* which owns ESPN and its affiliates, chose to remove their programming from both DISH Network and Sling TV's lineups.
  
  We are happy to announce that as of October 2, 2022, ****** has restored all channels, and normal schedules have resumed.
  
  Please note that our terms of use state that Sling TV may permanently or temporarily add, delete, rearrange, alter, interrupt,change, and/or eliminate packages, programming, programming suppliers, and services offered by suppliers. Per these terms, your request for a refund has been denied.
  
  Due to the nature of our negotiations, we were not able to communicate this potential takedown to our customers ahead of time.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: 9:00 am-5:30 pm MT, M-F
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *****************************

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18155288
  
  I am rejecting this response because:Your packages display these channels as selling points and were still up on your sight during the the take down of the channels. We purchased the package for Free Form and ESPN football. I understand that these channels have since been restored but football is on the weekend when these channels were down and we expected to have service. Your customer service associates also do not know how to talk to customers or care to apologize for the matter other than to state It is not their problem. Your policies also do not state that you do not give refunds. The orange package is a sports package and the majority of these channels sold in the package were taken down without notice or reimbursement. You can not take money for services and not deliver. It is fraudulent to take money and not deliver services. Your company isnt even offering a portion of the reimbursement for the duration of the blackout.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Sling TV for $45 dollars a month. It includes the Orange package ($35) plus SEC Network ($10). On Oct 1 I tried to access the service and the channels ESPN, ******, and SEC Network were missing.I immediately cancelled my subscription when I realized what happened.I would like a refund of $11.25 for missing out on 25% of the value of my paid subscription this month. I watch the mentioned channels once a week on Saturday night, I and missed out on one of the four Saturdays this month.I attempted to resolve this with customer support, but the ********************** representative told me that they do not give refunds.I feel this company has treated me unfairly. They lured me into buying their services by advertising ESPN and SEC Network, yet those channels were removed before my month of subscription was completed.

  Business Response

  Date: 10/07/2022

  October 6, 2022
  
  
  
  *******************************; 
  24620 **************
  ******,** 35613
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************************:
  
  On October 3, 2022, we received your complaint, dated October 1, 2022, filed with the Better Business Bureau.
  
  You requested a refund of $11.25, citing the takedown of the following *******owned channels: ESPN, ******, and the SEC Network.
  
  As of October 2, 2022, at 10:00 pm MT, we are pleased to announce that all ****** channels have been restored. Thank you for your patience and support.
  
  When we spoke on October 6, 2022, I offered an $11.25 credit card refund; you accepted. Please allow three to seven business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at ************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MST
  ************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *****************************

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Sling TVs blue package on 10/01/22 because I saw an advertisement that this provider also offered ESPN. Upon paying and starting service, I searched for ESPN on my tv but couldnt find the channel. As I searched on Sling TVs website to ensure that I signed up for the correct package, I saw that Sling TVs contract with ****** and ESPN had expired. ESPN was the only reason I signed up, so I instantly cancelled my service on 10/01/22. I have yet to be able to speak to a representative by phone or by chat feature. I want a refund because ESPN was falsely advertised as being a part of my package, but it is not!

  Business Response

  Date: 10/07/2022

  October 6, 2022
  
  
  
  ******************************;          
  715 **************.
  **********,** 36110
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On October 2, 2022, we received your complaint, dated October 1, 2022, filed with the Better Business Bureau.
  
  You said you disconnected your account on October 1, 2022, due to the takedown of *******owned ESPN, and you requested a refund of your $17.50 payment.
  
  All of the *******owned channels were restored on October 2, 2022, and you restarted your Sling TV account on October 4, 2022. As our terms of use provide for takedowns such as this, your refund request is denied.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Mon, Tue, Thurs, Fri 10:30 am-9:30 pm MT
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *****************************

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Sling TV service with the added sports package to be able to watch college football and specific channels offered through **** on Sling. On 9/28/2022 my account was charged $48.76 for a month service from 9/28 to 10/28. On 10/1/2022, Sling TV's contract with **** expired and the **** channels I had purchased the subscription for were no longer available. I contacted Sling TV and asked for a refund because they were no longer providing the service that I had paid for. Sling TV representative ****** stated that she would not provide a refund because the service is a prepaid subscription. If Sling TV is not going to provide a service I paid for I deserve to receive a refund for services not rendered. I seek a refund of $48.76 for not receiving the service I paid for.

  Business Response

  Date: 10/07/2022

  October 6, 2022
  
  
  
  ****************************
  1554 **********************.
  Coal Township, ** 17866
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************:
  
  On October 2, 2022, we received your complaint, dated October 1, 2022, filed with the Better Business Bureau.
  
  You said that you disconnected your service due to the takedown of the *******owned ESPN channels, and you requested a refund of your $48.76 payment.
  
  The Sports Extra package is $11.00 per month. On October 1, 2022, Sling TV issued an $11.00 refund to the **** card ending in 5420.
  
  On October 2, 2022, at 10:00 pm MST, all of the *******owned channels were restored. As our terms of use provide for takedowns such as this, your request for the additional amount is denied.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Mon, Tue, Thurs, Fri 10:30 am-9:30 pm MT
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *****************************

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 18154191
  
  I am rejecting this response because a customer is unable to purchase just the sports package.  They are required to purchase the subscription and add the sports package.  There is no way to only purchase the sports package without the entire subscription.  Much like any other add on, the baseline subscription is required to use the add on material.  For instance, I purchased the sports add on to view college football games shown on the SEC Network.  In order to get SEC Network, I was required to buy the add on sports package along with the baseline subscription.  Without the baseline subscription that I was required to buy, I would not have been able to purchase the add on sports package.  One is not available without the other.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/29/22 SlingTV charged my account $73.13 for services for the coming month. On 9/30/22 in the middle of the night SlingTV abruptly dropped every ****** affiliated channel from their lineup. They knew this was going to happen and charged us for services they knew they werent going to have. I am seeking a full refund of the most recent payment which is attached.

  Business Response

  Date: 10/06/2022

  October 5, 2022
  
  
  
  Mr. *********************
  244 Eagles Nest
  ************, ** 40071
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************:
  
  On October 3, 2022, we received your correspondence, dated October 1, 2022, filed with the Better Business Bureau.
  
  You requested a full refund of your last payment due to ****** programming being temporarily removed from your channel lineup.
  
  As of October 2, 2022, at 10:00 pm MT, ****** programming was restored. Per our terms of use, available for review at https://www.sling.com/offer-details/disclaimers/terms-of-use?footer=true, there will be no refunds issued for channel removals.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday-Friday 8:00 am - 4:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1st, 2022 Sling TV is no longer offering ESPN or affiliates. As a prepaid service, I was not informed of this happening and paid for service. They will not refund customers their money.

  Business Response

  Date: 10/06/2022

  October 5, 2022
  
  
  
  *******************************
  207 Salmon Rd., Apt. 207
  *******, ** 04736
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ********************:
  
  On October 3, 2022, we received your correspondence, dated October 1, 2022, filed with the Better Business Bureau.
  
  You said you no longer are receiving ESPN and you did not receive a refund.
  
  As of October 2, 2022, at 10:00 pm MT, ****** and its affiliates, including ESPN, were restored.
  
  You will not be provided a refund. Please feel free to review our Service Changes; Packaging of Services section (2E) at https://www.sling.com/offer-details/disclaimers/terms-of-use?footer=true.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday-Friday 8:00 am - 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18153544
  
  I am rejecting this response because:
  The whole purpose of prepaying for the service was to be able to watch college football, specifically the SEC. Because of lack of planning on Sling's behalf, I was not able to watch the programming that you offered and advertised. There was no correspondence stating that this was even possible. Therefore I would like a refund, in full. My next correspondence will be to the *** for falsely advertising and theft from customers.
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted ESPN, ACCN, SEC network and other sports channels. I have been a long time Sling customer and decided to take their offer to buy a package that was $27 more a month than my current plan to get these channels. I upgraded and paid the extra money immediately. I got up this morning and they have removed ALL the channels I paid for this month due to contract negotiations with ****** that they would not pay what ****** wanted. I spent an hour waiting to talk to Sling and when I did, they told me they will not refund any money but they would credit 15 to next month. I told them I had to pay for Hulu+ today in order to watch the college football games that are on today. I explained that I just want the credit back on the extra money I paid on the package to get these channels and they said no way that was possible, but they will credit next month 15 dollars. I explained I will not be a customer next month because I want to watch the games TODAY and they promised and made me pay for channels they do not offer. I canceled my subscription today but I will get no refund for channels they sold me that they do not carry now. I was willing to let my subscription expire late this month, however I did want the extra money I was baited into paying for all the sports channels they stopped offering because they could not negotiate successfully with ******. That is not my problem, I should not have to pay for an upgrade that they charged me for and could not honor. This is a scam and this company has lost my business forever, but they are keeping the money they charged for services they cannot provide. They said they will credit me that money NEXT month, but I have to pay for Hulu+ NOW in order to get the channels I paid for with SlingTV.

  Business Response

  Date: 10/06/2022

  October 5, 2022
  
  
  
  Mr. *********************
  11623 ***********.
  **********, ** 23114
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On October 3, 2022, we received your correspondence, dated October 1, 2022, filed with the Better Business Bureau.
  
  You said you are unsatisfied with an offer that was made due to ****** programming being temporarily removed from your lineup.
  
  As of October 2, 2022, at 10:00 pm MT ****** programming,including ESPN, has been returned to your lineup. Regarding the offer presented to you, this was an exception to our business rules. In our terms of use it is stated that no compensation will be provided for programming changes. Due to this, no offers will be made regarding this matter. Please feel free to review our pertinent terms of use for this at https://www.sling.com/offer-details/disclaimers/terms-of-use?footer=true under section 2E. 
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday-Friday 8:00 am - 4:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling knew an upcoming loss of content was coming yet didn't tell its customers. I was charged $75 for my service. They said nothing about in just a few days over half the channels I pay for will be removed. 2 days later they removed them and now refuse any refund. This is unethical as h*** They also stopped answering support calls during this time. How have you given them a A+ rating with a 1 star customer satisfaction rating?

  Business Response

  Date: 10/05/2022

  October 3, 2022
  
  
  
  *******************
  3860 *********., Apt. D
  *************, ** 42104
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************:
  
  On October 3, 2022, we received your correspondence, dated October 1, 2022, filed with the Better Business Bureau.
  
  You indicated that you were unable to access channels owned by the **** ************** on October 1, 2022. You also expressed dissatisfaction with your unsuccessful attempts to contact our customer service team. You requested a refund.
  
  On October 2, 2022, at 10:00 pm MT, we are pleased to announce that all ****** channels have been restored. You should now be able to access their content as you previously have.
  
  Per Sling TVs Terms of Use, Sling TV may add, remove,modify, rearrange, alter, change, and/or eliminate any packages at any time with respect to any particular programming and/or programming suppliers. Such additions, deletions, rearrangements, alterations, changes, and/or eliminations are not a discretionary act by us if they are due, in whole or in part, to the termination, suspension, or expiration of our legal right to provide such packages.
  
  Sling TV respectfully denies your request for a refund.Should you wish to cancel your service, your service will remain active until the end of your billing cycle.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday Thursday, 10:30 am 7:00 pm MT &Sunday, 8:30 am 5:00 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:10/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling is in a dispute with ******* That means I get none of my ESPN channels which account for approximately 20% of my channels. These channels account for approximately 75% of what I watch on sling. When I woke up this morning on October 1st I had none of these channels I promptly logged in to my sling account to find out what was going on. I immediately canceled my subscription with slimy subscription whistling and asked for a refund since they could not provide the service that I had it signed up for. On September 26th is when my credit card was charged for the next month. The only thing they were willing to do was give me a $10 credit I pay $65 a month $15 of that is the sports package. The credit could only be used if I kept a sling account. I have canceled my sling account they informed me that I could continue to watch sling till the end of my pay period. Since that is not something I'm going to do because there's nothing I want to watch on it other than sports it does me no good. What I would like from the Better Business Bureau is to help me recoup my $65 or a pro rated rate of it.

  Business Response

  Date: 10/05/2022

  October 3, 2022
  
  
  
  Mr. *****************************
  5020 ***************, A2
  *************, ** 00820
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **********************:
  
  On October 3, 2022, we received your correspondence, dated October 1, 2022, filed with the Better Business Bureau.
  
  You indicated that you were unable to access channels owned by the **** ************** on October 1, 2022. You contacted Sling TVs customer service team and you were offered a $10.00 courtesy credit, but you would like a refund.
  
  On October 2, 2022, at 10:00 pm MT, all ****** channels were restored.
  
  Per Sling TVs Terms of Use, we may add, remove, modify,rearrange, alter, change, and/or eliminate any packages at any time with respect to any particular programming and/or programming suppliers. Such additions, deletions, rearrangements, alterations, changes, and/or eliminations are not a discretionary act by us if they are due, in whole or in part, to the termination, suspension, or expiration of our legal right to provide such packages.
  
  Sling TV respectfully denies your request for a refund. Your service is currently set to be canceled at the end of your billing cycle (October 25, 2022).
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18153242
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************