Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been a customer for 6 years but now Im done with **********************. I cannot deal with them anymore. As other complaints state, I did not either receive an email about a $5 increase per month but found out on my credit card. Ive checked spam folder and the last email I received was trying to sell me more DVR space. When I went on chat to speak to an agent and asked about the charge they said oh, we havent charged in 2 years so this year will we increase the price. If you increase the price, I expect a better quality. However, in the past year, sling has been worse than it ever has. Ive had Sling on 4 different TVs in 3 different households so I know that its not my TV nor Wi-Fi that is the problem. My sling keeps freezing. I reboot my TV 6 times in a 45 minute tv show and it takes me almost 1.5 hours to watch. When I spoke to the agent about this, they just ended the chat. It seem as Sling has so many problems which is probably the reason they dont provide phone support to stop dealing with all the complaints. Its a nicely designed app, however, it can not stream which is the product they sell. Ive erased my whole DVR recordings to see if that was the problem. There is no support after 10 PM on the West Coast so at that point my TV is just frozen and I have to reboot again. I made a complaint about the freezing of the TV app eight days ago, they said they send it to tech support. Next day same problem I made another complaint sent to tech support. Now over a week I have not received a single acknowledgment that anything is being looked at, not even an email saying that a case has been created. I read their terms of service and to cancel it says in capital letters. UNLESS AND UNTIL YOU CONTACT US TO PERMANENTLY CANCEL AND DELETE INFORMATION RELATED TO YOUR MEMBERSHIP ACCOUNT BY CALLING CUSTOMER SERVICE AT ****************, or until we elect to permanently cancel your Membership When I called the number it says its not in use anymore. This company is a complete scam.

  Business Response

  Date: 02/05/2025

  January 31, 2025
  
  
  
  Ms. ****** *** Den Broek
  CA 90004
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. *** Den Broek:
  
  On January 29, 2025, we received your complaint, dated January 29, 2025, filed with the Better Business Bureau.
  
  You said you did not receive an email regarding the Sling TV price increase, and you only found out on your credit card statement. You indicated that you have experienced ongoing service issues that you reported,but seen no improvement or received any update. You attempted to cancel, but the number listed is no longer in service.
  
  When we spoke on January 31, 2025, I informed you that many streaming services have raised prices or added extra fees recently. ******,*******, *******, ****** Plus, Peacock, and ************** have all increased monthly rates, with some adding charges for ad-free viewing or account ****************************** TV customers have not faced a price change for our core packages for two years. As we continue to improve the quality of our streaming services, keeping prices low is our #1 priority. We do not own the networks you watch; we pay programmers for their channels, and the price of programming continues to rise.However, this year it became clear that to keep our business running as usual,we needed to increase each of our domestic base packages by $5.99. I will refund your January 15, 2025, payment of $50.99, and I told you that I am committed to working with you to resolve the service issues. You accepted this resolution.
  
  We regret any inconvenience you may have experienced and thank you for your business.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ****** ********

  Customer Answer

  Date: 04/24/2025

  This is my 2nd review on BBB about Sling. I made a complaint on January 29th about my sling keep freezing and there is only chat support no phone support. They kept telling me they sent the issue to engineering department but I was never followed up on (tho they submitted it engineering 3 times). Obviously no one cares. And as stated in my previous review I've been a customer for about 7 years. After posting my issue with Sling on BBB in January I received a phone call from a corporate case manager ***** ********. He was very understanding and surprisingly empathetic and he told me to log when and what happens, and to email him. On Feb 4th, I emailed a log of 20 time stamps that happened over the weekend and received a reply from ***** that he will send it over to his tech team. Now this is why I'm writing a 2nd review. On Feb 17th I emailed to follow up if any progress. NO REPLY. I emailed again to follow up on Feb 26th. NO REPLY. I tried a 3rd time on March 10th and again still NO REPLY. I decided to call his work phone on March 24th, it goes to voice mail and to find out that he is out of the office for an extended period of time. I called again on April 7th and his voice mail again said out of office. How do you open a case and leave the office for an extended period of time (going on 3 months now) and not have someone else take over the case? As of today April 23rd, I still have not heard anything. Complete disappointment and I will be cancelling my Sling service upon next billing cycle. To add: I will not mark this case as resolved as my previous one was but clearly not resolved.

  Desired Resolution: 

  Finish the Job

  
  

  Business Response

  Date: 05/02/2025

  May 2, 2025
  
  
  
  Ms. ****** *** Den Broek
  CA 90004
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. *** Den Broek:
  
  On May 1, 2025, we received your rebuttal, dated May 1, 2025,filed with the Better Business Bureau.
  
  You stated that you are still experiencing technical ********** said they were reported to our engineering department, but you received no follow up. You also indicated that you had previous contact with Agent ***** ********, but you are unable to reach him lately. You mentioned that you would be canceling the service at the next billing cycle, and you requested that these technical issues be resolved.
  
  Please note that reports to our engineering team are reviewed and fixes are implemented if needed, but the engineering team does not contact customers.
  
  As you mentioned, Mr. ******** is out of the office for an extended and undetermined period; however, he may contact you after he returns.We are not able to access his email, so we were not aware of your contact attempts. We apologize for any inconvenience you may have experienced.
  
  For assistance with your technical issues,please visit the *********** at ******************************.
  
  Our records indicate that your service has only been used for one day in the last 30 days. To cancel your service, you can log in to the Sling TV website, select My Account and then Cancel Subscription.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 22871571
  
  I am rejecting this response because:

  1) you said engineers dont reach out to customers. This Im very aware of but when reaching out to customer service who tells me they contact the engineering department Im expecting customer service to get back to me. 
  2) The case manager ***** ******** is out of office until I know time, I dont hear anyone else willing to continue the case. 
  3) the records of me using the service 1 day in the past 30 days are incorrect. Ive used it for 30 days in the past 30 days, you can even see it in my sweepstakes streaks.
  
  Sincerely,
  
  ****** Van Den Broek

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a subscription with Sling TV back in 2020 for $45.00 ever since the price has been increasing and the services have been reduced constantly asking to pay a separate fee when something of great interest is on. on a channel that is normally included in your service. They decided to block it. In December 2024 I received and e-mail stated they will be an increase. My monthly fee is now $69.95 ( Expand transaction for Transaction date: 01/16/2025 ************************** ENGLEWOOD ** $69.95 ). The worse thing about it, you can never find someone to speak to regarding your concerns. They deliberately disabled all telephone numbers. When you call, a voice prompt you to go to ********************************************************* for assistance. When you sign into your account, you can never find what you need even with the direction they give to you to manage your account. You are not able to cancel your service online like they instructed you. I am sicked and tired of it. They charged charge my account $69.95 on 01/16/2025, I cannot access the service and there is no one to speak to. I requested unconditional refunds and everything else that is appropriate from this provider.

  Business Response

  Date: 02/03/2025

  January 31, 2025
  
  
  Mr. ****** *******
  PO Box 12452
  ************, ** 19151
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************************** 28, 2025, we received your complaint, dated January 28, 2025, filed with the Better Business Bureau.
  
  You said you started a Sling TV subscription in 2020 at a cost of $45.00 a month. In December 2024, you were notified the price would increase. The fee is now $69.95, and you are unable to contact us to report issues or cancel your service. You requested a refund.
  
  My attempts to contact you at ************** on January 30 and 31, 2025, were unsuccessful,but I left a voice message with my contact information. I also sent an email to you at ************************* with a request to contact me.
  
  Many streaming services have raised prices or added extra fees recently. ******, *******, *******, ****** Plus, Peacock, and ************** have all increased monthly rates, with some adding charges for ad-free viewing or account sharing. ********************** TV customers have not faced a price change for our core packages for two years. As Sling TV continues to improve the quality of our streaming services, keeping prices low is our #1 priority.Please be aware that we do not own the networks you watch; we pay programmers for their channels, and the price of programming continues to rise. However,this year it became clear that to keep our business running as usual, we needed to increase each of our domestic base packages by $5.99.
  
  Customer service is primarily through chat and you can change your subscription status when you sign into your Sling TV account.
  
  ********************** TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date.
  
  We regret any inconvenience you may have experienced.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ****** ********

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22867094
  
  I am rejecting this response because: They are just trying to play games. This is not the first time they increased the price for the service and I never complained. like I said , I started with a service charge of $45.00 that has increased to $69.95.  They knew they are in violation by making hard for customers to cancel the service when not satisfied and at the same time eliminated the means to speak with someone.  It is sad that I have to file a complaint in other to find someone to speak to. I have wasted enough time on their website trying to cancel the service unsuccessfully.  All I want is for them to cancel the service and delete my payment account in their system. Since they charged my account for a  service  I do not receive and do not have access, I will look for alternate action(s).
  Sincerely,
  
  ****** *******

   

  Business Response

  Date: 02/14/2025

  February 14, 2025
  
  
  
  Mr. ****** *******
  PO Box 12452
  ************, ** 19151
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ****************** February 11, 2025, we received your rebuttal, dated February 11, 2025, filed with the Better Business Bureau.
  
  You reiterated that your service was $45.00 several years ago, but it is now $69.95. You mentioned that you found it difficult to cancel our service online. You requested that your account be closed and the card on file deleted.
  
  Please note that to cancel Sling TV service, you can log into the website at ******************************, select My Account, and then click the Cancel Subscription button. Per your request, I canceled your service immediately and deleted the payment card on file.
  
  As an exception to our policy outlined in my previous response, I issued a $69.95 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ****** ********

  Customer Answer

  Date: 02/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alright I paid ***** to sling tv and come to find out it was cancelled moments later and I really wanted to keep this programming from sling tv so is there any way you people at sling cancel undone the cancellation process for the dove channel and for the kids extra and the Unlimited DVR because I really wanted to keep this programming. Thanks

  Business Response

  Date: 02/05/2025

  February 5, 2025
  
  
  
  Mr. ***** *********
  *******************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************** 31, 2025, we received your complaint, dated January 27, 2025, filed with the Better Business Bureau.
  
  You said that on January 27, 2025, you paid Sling TV $12.05 for the Dove channel, Kids Extra package and Unlimited DVR, but the service was canceled moments later. You would like it restored.
  
  The account linked to the email address ************************ was activated on January 28, 2025, with a $6.57 payment for the Kids Extra and Unlimited DVR. I also found a $12.05 payment posted on January 27, 2025, that is linked to email address ************************ that has the Dove channel, Kids Extra and Unlimited DVR. This account is set to cancel at the end of the current billing cycle.
  
  I submitted a refund for the $12.05 payment to the **** card ending in 8895. If you want to subscribe to the Dove channel, you can log in to your account under the email address ************************, add it and make a payment for the service.
  
  We regret any inconvenience or confusion you may have experienced.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ****** ********

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a work trip to the ** and had taken Sling TV membership. However, prior to my repatriation, I had cancelled the membership and received the cancellation confirmation on August 20. However, since the past few months, the membership amount is being deducted from my account every month even though I am back in *****. As I do not have access to the US number anymore, there is no other way to contact Sling TV. I need the auto debits to stop and if possible recover the amounts debited from my account since September 2023.

  Business Response

  Date: 01/31/2025

  January 28, 2025
  
  
  
  Ms. ****** ***
  VA 22012
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************************** 28, 2025, we received your complaint, dated January 27, 2025, filed with the Better Business Bureau.
  
  You said that you canceled your Sling TV account in August 2024; however, you continued to be billed. You requested that the account be closed and a refund issued.
  
  A review of your account reveals that it is closed and the last payment we received was on August 6, 2024, for $10.00. No further payments have been received on this account. Therefore, no refund is warranted.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22863286
  
  I am rejecting this response because $10 is being deducted from my *** account on the 6th of every month. I have attached the proof of it. I want to talk to someone from the company. I see a phone number in the original response and will try reaching out to that number.
  
  Sincerely,
  
  ****** ***

  Business Response

  Date: 02/11/2025

  February 11, 2025
  
  
  
  Ms. ****** ***
  VA 22012
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ************** February 7, 2025, we received your rebuttal, dated February 7, 2025, filed with the Better Business Bureau.
  
  You rejected our response stating that you closed your account, but you continue to be billed $10.00 on the 6th of every month. You requested a refund.
  
  A review of the screen shot included reflects that you canceled the account associated with the email address: ******************** After researching your second screenshot, a second account was located associated with the email address: ************************ This account was not closed, as you stated. I closed this account and in the interest of customer service, will refund $30.00. However, the remaining charges are valid.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for Sling Tv to Radar Sat in ******* ILL which is authorized dealer. There is a 7day free trail period, which after 5 days I didn't like the service and channel provided. When I called RadarSat to cancel I was rudely told by the owner ***** ********* that I can not cancel the service and its not his problem that I don't like it. Informed him what his website and Sling website says about FREE 7day trail and he told there is not a such a thing. Mr. ********* was very unprofessional and rude on the phone, which shows he shouldn't be in this place of business. Subscription was paid for ***** in advance, waiting for my full refund.

  Business Response

  Date: 01/31/2025

  January 29, 2025
  
  
  
  Ms. ***** ****
  IL 60101
  
  Re:          BBB Complaint #********
                  ************
  
  Dear *************************** 27, 2025, we received your complaint, dated January 27, 2025, filed with the Better Business Bureau.
  
  You said that you paid Radar Sat for Sling TV service with a seven-day free trial offer. You indicated that after five days, you contacted Radar Sat to cancel and obtain a refund. You maintain that the owner refused to cancel the account and issue a refund, and he was very rude and unprofessional.
  
  When we spoke on January 28, 2025, I explained that I was able to find your account under a different email address than the one in your complaint. This account was disconnected on January 28, 2025, and a $240.00 refund was issued to the credit card account used to make the payment. Although the retail store is independently owned and operated, I will pass along your experience to the correct department for an internal review.
  
  We regret any inconvenience you may have experienced.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ****** ********

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $75.99 for my Sling subscription and it will not update. I paid for this service and it confirms to ask me to pay again and only gives me the free version of Sling. There is no way to contact Sling directly. All the 1 800 numbers are disconnected. You cannot contact them through email. Its this cycle of articles which ask you if they are helpful.

  Business Response

  Date: 01/28/2025

  January 24, 2025
  
  
  
  Mr. ******* ******
  *****************************************************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 23, 2025, we received your complaint, dated January 23, 2025, filed with the Better Business Bureau.
  
  You said that Sling TV charged you for service, but your account has not been *********** expressed concern with being unable to contact customer service by phone.
  
  We communicated through email and I advised you that your account does not reflect the payment in question. You advised me that you are working with ***** to get your funds back. I also told you that we are looking into your payment concern and I will follow up with you once the investigation has been completed.
  
  I also explained how to contact us by phone or chat (*********************************************************.), and that no compensation is due.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** provided through Sling TV no longer shows a delete button for individual shows. I have had Sling TV for years, and there was always a delete button for each recording. Now, the only way to cancel recordings is to cancel every recording of a particular show. Since I am paying for the 200 hour ***, this is very frustrating, as I will now have to constantly review which shows I have unlocked and which I should lock in order to make sure that the auto process by Sling of deleting the oldest unlocked when I run out of room is deleting something I want deleted. I have gone through the chat system multiple times, and supposedly talked through chat to an agent, though it was clearly not a live person and they were useless. I have tried four different phone numbers and none work. I want a fix to this *** problem. It is ridiculous that I cant delete an individual recording. This is happening on both TVs on which we have Sling loaded.

  Business Response

  Date: 01/28/2025

  January 24, 2025
  
  
  
  Ms. ******* ******
  SC 29655
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 22, 2025, we received your complaint, dated January 22, 2025, filed with the Better Business Bureau.
  
  You said that you pay Sling TV for *********** and the ability to delete individual recordings was recently removed, making it difficult to manage your recordings.
  
  My attempts to contact you at ************** on January 23 and 24, 2025, were unsuccessful; however, I was able to leave a voice message with my contact information. I also sent an email to you at ********************* with a request to contact me.
  
  On January 16, 2025, the ability to delete individual episodes was removed from our ***********. On January 29, 2025, our IT Department will push a feature to restore the ability to delete single episodes again.
  
  We regret any inconvenience you may have experienced and we thank you for your business.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A representative of the business, ***** ********, called me. Though we played phone tag for a few days, we both persisted and finally connected. He was very polite and we spoke for a bit.

  It turns out that Sling no longer offers the 200 hour DVR; they have replaced it with an unlimited DVR, which is wonderful. (However, the downside is that recordings will be deleted after 9 months.) It would have been helpful if the Sling app had announced the change instead of 'inviting' me to switch to the unlimited DVReven though they had already switched me over, without my knowledge. This DVR change was the reason that the delete button disappeared, ***** saidthe programmers didn't see a need since there was no limitation on storage. Since users who record a lot will find it more difficult to navigate their recordings, Sling has realized that there is a desire to be able to delete individual recordings and not just entire series. Therefore, they will be reinstating the delete option this week.

  The most frustrating part of the experience is that I was not informed of this change, nor could I find an answer to my issue or a way to speak to a real person. ***** said it was the intention of the company to provide a real person to speak to if the chat doesn't resolve the problem. I hope that this is worked out so that users with issues can reach resolution more easily.
  

  Thank you, *****, for reaching out, being persistent and being interested in your customers' experiences with **********************'s service.

  Thank you also to the BBB for providing a way to get my issue resolved.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i checked my acct and i was charged a higher price, spoke w cs and was told that they send out a price increase notification and even if they didnt, their small print indicates that price increases can happen without notification. i didnt receive a notice. secondly, i am not getting all the channels that they list with orange and blue together. some are defunct and some are just duplicate channels and yet its listed in the count of channels that i am and have been paying for this whole time. completely dishonest business practices and shouldnt be allowed to deceive customers

  Business Response

  Date: 01/28/2025

  January 23, 2025
  
  
  
  ****** *******
  CA 94550
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****** *******:
  
  On January 22, 2025, we received your complaint, dated January 21, 2025, filed with the Better Business Bureau.
  
  You expressed concern regarding your rate increasing without notice. You also stated that you are experiencing issues with your programming.
  
  I contacted you by phone on January 22 and 23, 2025, without success; however, I was able to leave a voice mail on each attempt.
  
  Sling TV did experience a price increase and we notified our customers by email at the end of November 2024.
  
  Please contact me directly at ************** or customer service, if you are still having issues with your service.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22840763
  
  I am rejecting this response because: I did return his call and never heard back from him. I am unhappy with this service and not receiving any notice of the increase and a bait and switch of what I m actually receiving .  They are misleading in the amount of channels you receive with each plan or orange and blue and some of the channels are duplicates and at another time, it was simply listed as channels you receive with the service but they are channels that were removed. I was given an increase for a channel that was forced on me because of bad negotiation. Now they have changed the service I pay for to have DVR Unlimited, yet they determine that there is in fact a limit and that they are going to delete all of my recordings and at the time that I was forced into this arrangement, I only had 13 days left of my recordings. Why are there no rules for this company? Why is there no penalty for me not being given proper notice to the increase and the dvr recordings no longer being mine to manage with the extra dvr plan I chose?
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 02/06/2025

  Theres no point in this complaint since they dont have to deliver what is advertised and what people are signing up for and paying for each month. customer service has even acknowledged that most people called in to say they didnt receive any notice of the price increase

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I activated an account on ********************** because they had a promo where your first month was half off, so $20. I cancelled this account on 1/12 prior to being charged the $40 as I didnt think the service was worth this price at this time. I received an email from Sling on 1/20 at approximately 7 pm that my account was reactivated and my credit card was charged $65. I immediately got on chat with support, advised I did not authorize this charge and did not want to re open my account, a refund was issued at this time. I went to bed at this time and when i checked my emails this morning found out my account was reactivated about 10 minutes after it was closed last night and my card charged for $52.50. Sling will not issue a refund as the person who re activated my account last night watched it for almost 4 hours. I advised support that they should be able to see from the device that whoever watched tv last night was not me. They would not provide me where the account was activated and used. Im asking for a refund as I did not authorize this reactivation charge and I have not used the account since my 1 month at half price was finished.

  Business Response

  Date: 01/28/2025

  January 24, 2025
  
  
  
  Mr. **** *********
  *****************************************************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************** 21, 2025, we received your complaint, dated January 21, 2025, filed with the Better Business Bureau.
  
  You stated that after having your Sling TV service for only one month, you disconnected your account. However, an unauthorized person restarted it on January 20, 2025, and you were charged $65.01 for another month of service. At that time, you called into customer service to cancel the account again and have the $65.01 payment refunded. They were able to assist you with disconnecting your account and refunding the payment, but later that day,the unauthorized person restarted the account again and you were charged another $52.50. You requested that the additional $52.20 be refunded and the account closed.
  
  My attempt to reach you at ************** was unsuccessful.
  
  I refunded the $52.20 payment as an exception, and I can confirm your Sling TV account is disconnected. Please allow 3-5 business days for processing. We suggest that you change your security information to prevent this from happening again.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  **** ******
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:01/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has no way to speak to a customer service representative other than on a Chat. I had an issue that needed immediate assistance and when I tried to reach out through the chat, it was a 15 minute wait. They do not have an 800 number nor way to speak with a customer service representative.

  Business Response

  Date: 01/24/2025

  January 21, 2025
  
  
  
  Ms. ***** *******
  CA 93551
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************************** 21, 2025, we received your complaint, dated January 20, 2025, filed with the Better Business Bureau.
  
  You expressed concern regarding Sling not having phone support.
  
  We have found that our website and chat support can assist and resolve most concerns or questions, but we regret not meeting your expectations; however,you can request a call back through our website at *****************************************************.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************
                  ******, CO 80210
  
                  ****** ********