Business Profile
TV Program Distributors
Sling TV L.L.C.Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in TV Program Distributors.
Complaints
Customer Complaints Summary
- 1,493 total complaints in the last 3 years.
- 420 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/30/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled this service five days before the start of the next billing cycle (9/25/22). They charged me for the next billing cycle anyway. The cancellation feature on the website appears to not be working correctly and the original cancellation appeared to go through, but maybe didn't. Then when I canceled after being charged again, the page just refreshes back to the beginning, even though the cancellation did go through this time.Business Response
Date: 10/05/2022
October 4, 2022
***************************
55 **********.
West ******, ** 02465
Re: BBB Complaint #********
************
Dear **************:
On October 3, 2022, we received your correspondence, dated October 1, 2022, filed with the Better Business Bureau.
You stated that you canceled your Sling TV service on September 25, 2022, but you were billed on September 29, 2022. You requested a refund for the month you were charged after canceling.
My attempts to contact you on October 3 and 4, 2022 were unsuccessful and I left a voicemail on each attempt. I also sent an email to **************** with a request that you contact me.
Your account has been canceled, effective immediately, and a refund of $35.00 was issued; please allow up to ten business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:09/28/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled service on 9/28/2022 thinking this was my renewal on 9/29/2022. I was charged on 9/26/2022 *****. i chatted with an associate that said i could not get a refund. I demand a refund for this lousey service. I am told that everything is a black out issue.. when it is not. the program restarting at the end of 4th quarter and replaying from the beginign of the 3rd quarter for EVERY game is not a blackout issue it s a sling issue. The service lags and buffers way too much and i have 1TB of internet service. it shouldnt lag or buffer at all. I am appalled by the lies of when i set up the service saying pay half. i did ***** im sorry but i dont know what kind of math you do but 25 is not half ***** which is what was charged. i want the refund and do not want this service.. it is awful. ohh and heres another lie i was told i was being transferred to a supervisor and the chat closed... let me guess more technical issues.Business Response
Date: 10/03/2022
September 30, ************************************************************************ 45, E5201
*****, ** 75119
Re: BBB Complaint #********
************
Dear ********************:
On September 29, 2022, we received your correspondence,dated September 28, 2022, filed with the Better Business Bureau.
You said you intended on canceling your Sling TV service after the trial period due to technical concerns. You were under the impression the due date was the 28th when it was actually the 26th, so you were unexpectedly charged $86.60. You requested a refund.
A review of the viewership history found the service was not used within the last 30 days; as a result, I made an exception and issued a refund for the monies in dispute. Please allow seven to ten business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************************
Sr. Corporate Case Manager
Executive Escalation Team
Sling TV
Monday-Friday 8:00 am-4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 10/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:09/28/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have unauthorized charge on my account from sling.com in the amount of $38.33. I dont use or have sling so I am very upset this happened.I have tried to contaxt sling but I cant get anyone. I want a refund due to me not making this charge.Business Response
Date: 10/04/2022
September 30, 2022
Ms.*****************************
6997 *****************.
********, ** 38482
Re: BBB Complaint #********
************
Dear ****************:
On September 28, 2022, we received your complaint, dated September 28, 2022, filed with the Better Business Bureau.
You stated that you have an unauthorized charge of $38.33 on your account from Sling TV. You said you do not use or have Sling TV and requested a refund.
My attempts to contact you at ************** on September 29, 2022, and ************* on September 30, 2022, were unsuccessful, but I left a voice message with my contact information.
I was unable to find a record of this transaction with the information provided,and I would need additional information to assist you with your concerns.
Please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*****************************Customer Answer
Date: 10/04/2022
Complaint: 18139599
I am rejecting this response because:Here is where it was taken out
Sincerely,
*****************************Business Response
Date: 10/14/2022
October 13, 2022
Ms.*****************************
6997 *****************.
********, ** 38482
Re: BBB Complaint #********
************
Dear ****************:
On October 11, 2022, we received your rebuttal, dated October 11, 2022, filed with the Better Business Bureau.
You attached a picture of your phone showing that on September 28, 2022, Sling.com posted a $38.33 payment from your bank account.Unfortunately, there was not any account information that would allow me to research this payment and work on getting you a refund. I would either need your bank account and routing number, the first six and last four digits of the card associated with the charge, or an actual copy of your bank statement. If you do not want to provide any of this information to me, you will need to dispute this charge with your financial institution.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*****************************Customer Answer
Date: 10/20/2022
Complaint: 18139599
I am rejecting this response because:I can provide my card info
Sincerely,
*****************************Customer Answer
Date: 10/25/2022
The last six of the card that was charged is 14-3644Business Response
Date: 10/28/2022
October 28, 2022
Ms. *****************************
6997 *****************.
********, ** 38482
Re: BBB Complaint #********
************
Dear ****************:
On October 27, 2022, we received your second rebuttal, dated October 26, 2022, filed with the Better Business Bureau.
Thank you for providing additional information so that I can assist you with your concern; however, you provided the last six digits of the card that was charged--I requested the first six digits and the last four digits--to try and track down the payment in question.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*****************************Customer Answer
Date: 10/28/2022
Complaint: 18139599
I am rejecting this response because: Okay so the first 6 and the last 4 ... First 6 #'s = 511558. Last 4 #'s = 3644
Sincerely,
*****************************Business Response
Date: 11/02/2022
November 2, 2022
Ms. *****************************
6997 *****************.
********, ** 38482
Re: BBB Complaint #********
************
Dear ****************:
On October 31, 2022, we received your third rebuttal, dated October 31, 2022, filed with the Better Business Bureau.
You provided me with the credit card information I had requested.
With this information, I was able to find the account where your credit card payment was processed. In addition to the $38.33 payment taken on September 27, 2022, I also found that a $38.33 payment was taken on October 31, 2022.
I have processed a refund for both of these charges and removed the link to your credit card number. Please allow five to seven business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Hours: Mon Fri, 8:00 am to 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*****************************Customer Answer
Date: 11/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/26/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/11 sling tv redZone was not working. I had paid for this service with my sling purchase. Sling was aware of the issue on my ********** and stated when I was finally able to get through they were aware and to try and watch on my phone. I requested a refund or credit since the service was not provided and told they were not honoring any.Business Response
Date: 10/04/2022
October 3, 2022
*****************************************
113 ****************.
**********, ** 63385
Re: BBB Complaint #********
************
Dear ************************:
On September 27, 2022, we received your correspondence,dated September 26, 2022, filed with the Better Business Bureau.
You expressed concern about the technical issues you experienced on the RedZone on September 11, 2022. You requested a billing adjustment.
Please note that the issue you reported was outside of our control: it also occurred with other streaming services and was resolved within a couple hours.
A review of our records indicate that you canceled your account on September 11, 2022.
While we sincerely regret any inconvenience this issue may have caused, as your account is disconnected, and as the outage to which you referred was out of our control and resolved quickly, we are unable to provide compensation for this issue.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Sr. Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 10/04/2022
Complaint: 18132881
I am rejecting this response because:
Sincerely,
*************************************Initial Complaint
Date:09/22/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Misleading advertising. I signed up for SlingTV’s offering at a cost of $50.
The advertising was focused on football, had claims related to watching football and some using words similar to best for football, when in fact very few football games are available. Only one channel had football, ESPN. No other channels with football were available (not CBS, not NBC, not Fox).
The advertising was very misleading, I have pressed the cancel button online but there were no options available to receive a refund. I expect a full refund. Misleading advertising is unacceptable.Initial Complaint
Date:09/22/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a Sling TV account which I cancelled on September 26, 2021. My credit card had been charged $56.00 each month for the streaming service. Seven (7) months following the cancellation, Sling TV resumed charging my credit card for $56.00 each month despite the fact that I did not request or authorize a resumption of the service. I called their customer service line and spoke with a manager/supervisor named ****** to request a refund for the unauthorized charges. He stated that I had accessed the service and that the account had been reinstated. I assured him that this was not valid, that I no longer had the Sling app on my televisions and definitely had not utilized the service for approximately one year. He said this was not true and that it was accessed on an Android smart TV. I informed him that I do not own an *********** He stated that I must have given access to a friend or family member which I clearly did not.So, he refused to refund the $336.00 for the six months that they erroneously charged my credit card for services that I did not utilize. This is absolutely a scam from an unscrupulous company. There are numerous similar experiences posted on the internet concerning this company's outrageous business practices.Business Response
Date: 09/29/2022
September 29, 2022
**************************;
8892 *******.
********,** 20110
Re: BBB Complaint #********
************
Dear **********************:
On September 23, 2022, we received your complaint, dated September 22, 2022, filed with the Better Business Bureau.
You said that you did not restart your account on April 14, 2022, and you requested a refund of all six of the subsequent payments.
When we spoke on September 29, 2022, I offered to refund all six of the disputed payments as an exception, which you accepted as a resolution. Please allow three to seven business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Mon, Tue, Thurs, Fri 10:30 am-9:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*****************************Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Services were continuously hacked and changed to Arabic. I contacted customer service several times to get the issue resolved. I was offered a refund through Amazon pay but never received it and instead they issued credits to the sling account. I was not able to use an account because account kept getting hacked, even after making all the requirements customer service did with changing my password logging out of devices I was denied cancellation due to a pending refund I was promised, but never received so I continue to be charged for months for services I did not purchase nor could I use, nor did I use. I am requesting a refund in the amount of $344.99 for the services I was charged and did not use or request while waiting for a refund that was never issued.Business Response
Date: 09/27/2022
September 26, 2022
***********************************
1830 **************************************.
Pueblo, ** 81001
Re: BBB Complaint #********
************
Dear ****************:
On September 21, 2022, we received your correspondence,dated September 20, 2022, filed with the Better Business Bureau.
You said an unauthorized party logged in as you and added Arabic programming. You requested a $344.99 refund.
I was unable to reach you via phone calls and emails to discuss this matter further.
Your refund request of $344.99 will not be honored, as the responsibility is on you, the customer, to protect their username and password. Please work with your bank to ensure your banking information is secure and take additional measures if necessary.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************************
Sr. Corporate Case Manager
Executive Escalation Team
Sling TV
Monday-Friday 8:00 AM-4:30 PM MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:09/20/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a Slingtv subscription for approximately the last 3-4 years. I am being charged extra for *** and **** channels.Recently, I noticed these two channels are no longer available and they have been charging me for these channels. They should refund me, as these channels are no longer available.I believe it is not fair to charge a customer for their failure to provide the service you are paying for and not being notified at all.The lady I spoke to yesterday cancelled the *** charge for the coming month. I decided to cancel my subscription effective immediately.Please help!!!Business Response
Date: 09/26/2022
September 23, 2022
Mr.*****************************;
704 ******************
**********,** 90640
Re: BBB Complaint #********
************
Dear ******************:
On September 21, 2022, we received your complaint, dated September 20, 2022, filed with the Better Business Bureau.
You stated that you have been a Sling TV subscriber for three or four years and have been paying extra for *** and MSNBC. Recently, you noticed that these channels were no longer available, so you called in and an agent issued a credit against the *** charge for the next month. You canceled your service effective immediately, and you believe that it is not fair to continue to charge a customer for a service they cannot provide.
When we spoke on September 20, 2022, we discussed channel takedowns and how we have to have a contract in place to rebroadcast the programming we provide. We are working diligently to restore this programming to our lineup.
As an exception, I agreed to refund the final $47.00 payment you made. Please allow three to five days to receive the funds.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive *********************************************
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*****************************Customer Answer
Date: 09/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:09/20/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was hoping to subscribe to Sling's TV streaming program using their Blue package to watch *** games on 9/9/2022. Unfortunately, the service has not been able to provide me with my desired result. I tried using the service to access these games as noted on their streaming guide and even online (which is identical to the streaming guide). I even tried contacting their customer help line but was unable to connect with anyone to help me resolve this situation. Fortunately, I was able to cancel my subscription before I can be fully billed for the $35 a month to use a service that was not functional for my needs. That being said, I was hoping the BBB could help me get a refund from Sling TV for $17.50 that my credit card was billed on the date of 9/12/2022 since I was unable to use the service as intended and I was also unable to receive any technical support to aid me with potentially using the service as advertised.Business Response
Date: 09/23/2022
September 22, 2022
Mr. *************************
3726 **********************
***************************************
Re: BBB Complaint #********
************
Dear ****************:
On September 21, 2022, we received your complaint, dated September 20, 2022, filed with the Better Business Bureau.
You stated that you signed up for service on September 9, 2022, in order to watch *** games; however, you experienced technical issues and have been unable to use the service. You requested a refund.
In our email correspondence, I informed you that your account has been canceled, effective immediately, and a refund of $17.50 was issued; please allow up to ten business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
**************
cc: ****** / ******* Better Business Bureau
****************************************
******,** 80210
*********************Customer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got a email by sling on email saying that I have purchased a paperview channel on 9/17/22 7:30PM for $84.99 and I was charged on my card when I look at my bank account and did not purchase any paperview channel from sling. I went on my device list and saw someone went on my account without permission. I contacted Sling about this issue twice and I was told that they are not able to give refunds twice for no reason.Business Response
Date: 09/23/2022
September 20, 2022
Mr.***************
118 ****************
**********,** 19808
Re: BBB Complaint #********
************
Dear **********:
On September 20, 2022, we received your complaint, dated September 19, 2022, filed with the Better Business Bureau.
You said you were charged for a Pay-Per-View (PPV) that you did not purchase. You stated that when you contacted customer support to request a refund, you were advised of the no-refund policy. You requested a refund.
In our email correspondence, I informed you that all devices have been logged out of your account, and I highly recommended updating your password. As a customer service gesture, I issued a refund of $84.99. Please allow up to ten business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Customer Answer
Date: 09/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************
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