Business Profile
TV Program Distributors
Sling TV L.L.C.Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in TV Program Distributors.
Complaints
Customer Complaints Summary
- 1,494 total complaints in the last 3 years.
- 426 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sling TV changes the due dates without notice and takes money from your bank account on Auto Pay on random daysBusiness Response
Date: 09/22/2022
September 20, 2022
Mr. ***************************
2809 ************.
*******, ** 48601
Re: BBB Complaint #********
************
Dear **************:
On September 19, 2022, we received your correspondence,dated September 18, 2022, filed with the Better Business Bureau.
You requested a billing adjustment due to your automatic payment date changing.
I was unable to reach you via phone call nor email to discuss this matter with you.
A review of your account found the due date changed because the August ***** payment was paid with a $25.00 gift card you received for buying an AirTV. Considering your monthly rate is $35.00 per month, this $25.00 gift card only paid for part of your month of service. To ensure no lapse of service due to the unpaid ten days of service, the due date changed. I can put your monthly due date back to the 25th of every month; however, you would need to pay for the ten days of service upfront to get back to the original due date.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************************
Sr. Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday - Friday 8:00 AM - 4:30 PM
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:09/17/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 17 2022, sling tv took 90 ***** bank account and said I ordered a boxing fight in which I never ordered they refuse to give me a refund and I cancelled my subscription.Business Response
Date: 09/21/2022
September 20, 2022
*******************************
112 *********.
*******, ** 17801
Re: BBB Complaint #********
************
Dear ****************:
On September 19, 2022, we received your correspondence,dated September 18, 2022, filed with the Better Business Bureau.
You indicated that Sling TV charged you $90.00 for a boxing match that you did not order. You requested a refund.
My attempts to contact you were unsuccessful; when I called the phone number provided in your complaint, I was informed I had the wrong number. I also sent two emails with requests that you contact me.
The information provided in your complaint is not tied to an existing Sling TV account. If you still require assistance, please contact me at ************** with account-identifying information.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:09/16/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December 2021, I signed up for 1 free week of Sling TV for trial. Subsequent to that week, I never clicked on Sling TV again. Recently, I found monthly charges to Sling for $40 each month. I was able to stop at July but never recovered the first half of the year. Sling acknowledged that I never used the app, but refused to refund the money. Thats 6 times $40 at $240. Its unethical and too aggressive. My Sling account is this phone and email same as listedBusiness Response
Date: 09/19/2022
September 18, 2022
***************************************
154-12 ********.
Whitestone, ** 11357
Re: BBB Complaint #********
************
Dear ************************:
On September 16, 2022, we received your correspondence,dated September 16, 2022, filed with the Better Business Bureau.
You stated that you signed up for Slings one-week free trial on December 19, 2021. You said you did not use the service and found that you were charged from January 19, 2022 until July 19, 2022. When you spoke with customer service, you were informed of ********************** TVs no-refund policy. You requested a refund.
When we spoke today, I informed you that Sling TV is unable to refund all transactions given the length of time since the transactions were charged. Nevertheless, as an exception, I offered a refund of $120.00, and you accepted. Please allow five to seven business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday Thursday, 10:30 am 7:00 pm MT &Sunday, 8:30 am 5:00 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Customer Answer
Date: 09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:09/14/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I agreed to a one month trial subscription of Sling TV on 10 July 2022. I canceled the trial subscription on the website on 30 July 2022. Sling TV says that they did not receive a cancellation and continued to bill me. When I received notice of the first bill for $50 from 10 August is 2022 around 18 August, I immediately informed Sling that I had canceled their service by email on 20 August (attached). Nevertheless, they continued to bill me. After I complain to *********** my bank from which my credit card had been billed on 14 September both my bank and I called Sling TV, which agreed to cancel the service and refund one month. I am seeking a refund for both months that I was charged, in other words another $50, reimbursement of time spent on this matter of $2,500. I am a highly with the qualified lawyer who bills an advertised rate of $1250 for my time on commercial matters.Business Response
Date: 09/19/2022
September 15, 2022
*********************************
72 *******.
Lake Peekskill, ** 10537
Re: BBB Complaint #********
************
Dear ********************:
On September 15, 2022, we received your correspondence,dated September 14, 2022, filed with the Better Business Bureau.
You stated that you canceled your service on July 30, 2022,but you were billed from August 9, 2022, to September 9, 2022. You requested a refund for the months you were charged after canceling, and a $2,500.00 settlement for time spent on this matter.
A review of your account shows that it was canceled September 15, 2022. A refund of $50.00 was submitted on September 14, 2022. As a courtesy, I submitted an additional refund of $50.00. Please allow up to ten business days for processing. Your request for additional compensation is denied.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 09/20/2022
Complaint: 18026583
I am rejecting this response because: it did not provide any compensation for the tome spent dealing with this matter.
Sincerely,
*****************************Initial Complaint
Date:09/13/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a random charge for almost $70 from sling tv. I thought this was odd as I have never signed up for or used sling tv in my life. I don't have sling tv on any of my devices. I looked into my account further and noticed that sling has been consistently charging me for months despite my never signing up for their service and never logging in to use their service. I contacted customer service to resolve this. *******, the agent, at first refused to provide any refund. After some pushing they canceled whatever account they created under my name and said they would refund one month. I said I needed a refund for all charges. ******* refused and further refused to transfer me to anyone higher up. She was unwilling to help in any way. All I want is a refund for false charges for a service that I never used or signed up for.Business Response
Date: 09/16/2022
September 14, 2022
Mr. ***********************
444 ***********., B236
******, ** 80203
Re: BBB Complaint #********
************
Dear **************:
On September 14, 2022, we received your correspondence,dated September 13, 2022, filed with the Better Business Bureau.
You stated that you did not authorize your credit card to be used through Sling TV, and you said you did not create a Sling TV account. When you contacted customer service, you were informed of ********************** TVs no-refund policy and provided with a one-month refund. You requested a refund for all charges from Sling TV since March 2022.
When we spoke today, you confirmed that you are not aware of who would create a Sling TV account with your credit card information. As an exception, I provided an additional month as a refund, which you accepted.Please allow ten business days for processing.
Because you maintain that your card was used without your authorization, I recommended that you contact your financial institution to dispute any other charges.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Monday - Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:09/11/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to Sling TV based on its claim that it would provide access to the *** Redzone channel. It does not. I called customer service and spent an hour on the phone on hold and speaking to two representatives. They reported that this is a known issue for customers using a ******* TV. There was never any disclosure before I subscribed to their streaming service that it would not work on my TV, a *******. The customer service agents reported that this is a known issue, they confirmed that there is no disclosure that their services do not work on ******* TVs, and they said they would not refund any portion of what I paid. They said there is nothing they can do and that there is no one else I can speak to in order to resolve this issue. It is unacceptable to promise a service in an advertisement, fail to provide that service, and then fail to refund the amount paid.Business Response
Date: 09/19/2022
September 19, 2022
*******************************;
14238 **********.
*******, ** 85022
Re: BBB Complaint #********
************
Dear ****************:
On September 12, 2022, we received your complaint, dated September 11, 2022, filed with the Better Business Bureau.
You said that you were unable to watch the *** RedZone on September 11, 2022, due to a technical issue, and you requested a refund.
When we spoke on September 19, 2022, I told you that I needed the email address linked to your Sling TV account; you provided me with the email address and you said I could call later after conducting my research. I called back a few hours later and, in a voice mail, I advised you I issued a refund of this months $7.50 charge for the Sports Extra package to the **** card ending in ****. Please allow three to five business days for processing.
In addition, I confirmed that the technical issue has been resolved and the *** RedZone successfully broadcasted on September 18, 2022.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Mon, Tue, Thurs, Fri 10:30 am-9:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*****************************Customer Answer
Date: 09/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I am glad to hear the issue was fixed and that you will issue a partial refund.
Sincerely,
*****************************Initial Complaint
Date:09/11/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sling TV has ads for their various packages, touting that they include all your local channels. I signed up for their services specifically because they included those local channels (to watch football). It turns out that they DO NOT include most local channels, but expect you to provide those separately through an HD antenna. They justify this by saying that by linking your antenna to a viewing device and linking it to your Sling account, you can watch those channels through their program, but YOU are the one providing those channels, not Sling.I found this out the first time I turned on the program. I attempted to find my local *** affiliate to catch the *** football game, only to find it wasn't carried. Realizing this wasn't what I signed up for, I attempted to cancel. They were willing to cancel, but refused to refund, as they don't allow refunds for any reason (even false advertising).If they aren't going to provide those channels, they shouldn't be allowed to advertise that they do. The explanation isn't in the ads at all, and you have to go looking for it to actually find it on their site. I would have never signed up if it weren't for the misleading ads, and I want to make sure other people don't fall into the same trap.Business Response
Date: 09/16/2022
September 15, 2022
*******************************
2131 **********.
***********, ** 60018
Re: BBB Complaint #********
************ - ************
Dear **************:
On September 12, 2022, we received your correspondence,dated September 11, 2022, filed with the Better Business Bureau.
You said that an advertisement led you to believe that we provide *** without an over-the-air antenna. You requested a refund as you stated that you were misled.
When we spoke, I asked you where you saw this advertisement.You said on ********* however, you did not have a copy. I informed you that I would review the ******** page to track down any mention of ***. In the interest of customer service, I refunded the $17.50 you paid. I regret any inconvenience this may have caused, and we appreciate you bringing this to our attention.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************************
Sr. Corporate Case Manager
Executive Escalation Team
Sling TV
Monday - Friday 8:00 AM -4:30 PM MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Initial Complaint
Date:09/11/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/11/22 sling TV advertising *** games under blue package, once paying for service, must purchase additional services to view *** games that are listed as included with the package, sling TV should remove *** as listed service included with blue package if additional add on purchases are required to view already purchased servicesBusiness Response
Date: 09/14/2022
September 13, 2022
*************************
974 *********.
******, ** 55987
Re: BBB Complaint #********
************
Dear *************************:
On September 12, 2022, we received your correspondence,dated September 11, 2022, filed with the Better Business Bureau.
You stated that Sling TV advertises *** games being available under the Sling Blue package. However, you found that after signing up with Sling TV, you had to purchase an add-on package to get the games that were advertised. You requested that Sling TV remove its advertisement.
My attempts to contact you on September 12 and 13, 2022,were unsuccessful, but I left a voicemail on each attempt. I also sent an email to ************************ with a request that you contact me.
I was unable to locate the advertisement that you were referencing. I have included snippets of Sling TVs website for your reference on how *** is advertised on the website. I invite you to contact me or email me with the advertisement in question so that I can look further into the issue.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Monday Thursday, 10:30 am 7:00 pm MT &Sunday, 8:30 am 5:00 pm MT
**************
Enclosure
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:09/11/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for Sling TV today, 9/11/2022 expressly to watch *** RedZone. It's been almost two hours and Red Zone does not work. So I am paying $46 for a product I cannot use and I would like a refund. Sling's chat and customer service are not working on their webpage so I cannot resolve this through Sling.Business Response
Date: 09/14/2022
September 13, 2022
************************
2224 ********************
****,** 95242
Re: BBB Complaint #********
************
Dear **************:
On September 12, 2022, we received your complaint, dated September 11, 2022, filed with the Better Business Bureau.
You said you have been experiencing technical issues and you have been unable to watch *** Redzone. You requested a refund.
In our email correspondence, I informed you that your account was canceled effective immediately. A refund of $46.00 has been issued. Please allow ten business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Initial Complaint
Date:09/11/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/11/22, I tried to watch *** Red Zone on Sling. I realized I had Sling Orange, and to get redzone I needed Sling Blue + Sports I logged into my Sling account, selected those changes, then when I went to submit, it says "something went wrong." I tried to chat them, the chat immediately shuts you off and ends the conversation. I tried to call them, it goes to a busy signal. I tried different browsers.Finally, furious with sling, I tried to cancel. The website wont even let me cancel my account. At this point, Sling is stealing my money and has already killed 1 of 17 sundays of football. A quick search of the web shows that sling is getting destroyed on ******* and people are making ******* videos about these outages. I want Sling to make their product work ASAP, let me use the product to switch subscriptions, and I expect some financial refund for the ridiculous garbage they put me through today.Business Response
Date: 09/16/2022
September 15, 2022
*************************
1486 **************.
******, ** 28037
Re: BBB Complaint #********
************
Dear ************:
On September 12, 2022, we received your correspondence,dated September 11, 2022, filed with the Better Business Bureau.
You said you received an error online when you attempted to change your plan to watch *** RedZone. You stated that your attempts to reach customer service by chat and phone were unsuccessful. As a result, you attempted to cancel your service, but the option was not available online. You requested that the online issues be resolved and that you be compensated.
Our records show that your package was successfully changed on September 11, 2022, to include *** RedZone. Although there were initially issues streaming *** RedZone, they were resolved after a few hours.
When I spoke with you by phone today, I offered to assist with canceling your service; however, you declined and opted to keep your service active. You accepted my offer to apply an $11.00 credit to your account to cover one month of the Sports Extra.
We regret any inconvenience this issue may have caused.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************
Sr. Corporate Case Manager
Executive Escalations Teams
Sling TV
Phone Hours: Sunday-Thursday, 6:30 am 3:00 pm MT
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Customer Answer
Date: 09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
Sling TV L.L.C. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.