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Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,493 total complaints in the last 3 years.
  • 425 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a pay per view event and the program turned out to be the wrong event. I purchase the ******* vs *** fight and after talking to a manger about my complaint and situation, he told me that I could only see the main event; not all the under cards that normally come with any type of fight and/or event. After spending an hour and a half on the phone, desperately trying to get them to get my access to the correct event/the event I paid for, they told me I couldn't get my money back other than them putting notes on their file so that this never happens again. I just want my money back as I had invited family and friends over. Spent a ton of money on food and drinks, just for everyone seeing me go back and forth with customer service for an hour and a half. I WILL NEVER SPEND A DIME WITH THIS COMPANY EVER AGAIN! They ripped me off and sold me an event with false advertising.

    Business Response

    Date: 09/16/2022

    September 16, 2022



    ****************************
    6439 *********.
    *******,** 77083

    Re:          BBB Complaint #********
                    ************

    Dear ****************:

    On September 12, 2022, we received your complaint, dated September 10, 2022, filed with the Better Business Bureau.

    You said you ordered the wrong pay-per-view event due to misleading information on our website, and you requested that we refund the $42.49 payment.

    When we spoke on September 15, 2022, I offered to refund the $42.49 payment as an exception. You accepted my offer.

    If there are further questions or concerns about this issue, please feel free to contact me at ************.

    Sincerely,



    ***********************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MST
    ************

    cc:           ****** / ******* Better Business Bureau
                    ********************************************************************************************************************************************************* 80210

                    *****************************

  • Initial Complaint

    Date:09/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can't redeem a gift card. I have a Sling TV account and have been trying to redeem a ***** gift card, the company doesn't have a way for this to happen. I have reached out to costumer service multiple times without any success. Credit the account the ***** that it is due.

    Business Response

    Date: 09/15/2022

    September 14, 2022



    ***************************************
    635 ***************.
    ***********, ** 17036

    Re:          BBB Complaint #********
                    DISH755332220180 - ************

    Dear ************************:

    On September 12, 2022, we received your correspondence,dated September 10, 2022, filed with the Better Business Bureau.

    You said you were unable to use a $25.00 gift card even after contacting customer service. You requested a $25.00 credit on your Sling TV account.

    My attempts to contact you via phone and email were unsuccessful. Additionally, I was unable to find an active Sling TV account with your information, and I could not find any record of you contacting customer service. Because of this, I was unable to determine why you could not use the gift card. Please keep in mind, gift cards are not redeemable while you are under a free trial, while you are under a promotional offer, while your account is past-due, or while your account is on pause.

    Unfortunately, I am unable to fulfill your request of a $25.00 credit as I was unable to find your active account and the gift card was nonrefundable.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Senior Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Phone Hours: Monday - Friday 8:00 AM -4:30 PM
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized account was created on 9/9/2022 Money for 2 months of service ($104) was taken. Called same day to cancel (within an hour of account being created) to which they responded no refund would be issued. Services and products were never rendered. I would like a refund of $104 for a product/service that was never used nor wanted nor applied for.

    Business Response

    Date: 09/14/2022

    September 12, 2022



    *********************
    965 ************
    Vero Beach, ** 32968

    Re:          BBB Complaint #********
                    ************

    Dear *********************:

    On September 12, 2022, we received your correspondence,dated September 10, 2022, filed with the Better Business Bureau.

    You stated that you were charged $104.00. When you contacted us requesting a refund, you were advised of the no-refund policy.

    A review of your account reveals that your Sling TV account was set up with an AirTV Mini prepaid device bundle.

    When we spoke today, we found that the device is set to be delivered on September 13, 2022. You agreed to send the device back to get a refund. An electronic return label was sent to use if you are not able to decline the shipment. Once the device is returned, a refund of $104.00 will be issued. Please allow **** business days for processing. Your account will also be canceled immediately upon receipt of your device.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm & 8:30 am to 5:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:09/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a SlingTV Subscription, and they give you 3 channels extra, the movie channels, which they then charge you for if you do not cancel them. I literally cancelled them 2 days after I signed up, because I do not watch them. The website is a little bit glitchy, and when you click the button to remove them, it doesn't give you a place to confirm it, but I went back in and out of my account to confirm they were removed, just to be sure. Then, sure enough, the day my subscription renews, BOOM, they charge me for ALL OF THEM. I call them within minutes of seeing the charge, and they refused to give me my money back. They insisted on a "credit" for the next month. So fast forward a week, and I want to cancel my SlingTV entirely. They now have REMOVED the extra channels, CHARGED me for them, and REFUSE to give me my money back for something I am not even getting to use, nor want to use. My SLINGTV membership is paid for until 9/30/22, which is fine, but I am NOT renewing it, so there is no way for me to recoup the money they stole from me for the channels that I am not watching. I cannot help but feel like I am not the only one this has happened to, because they seem to know just what to say. They tell me I will have a "credit" for when "I come back to SLingTV" lol, which is never happening. All I would like is the money back that they illegally took from me for channels I did not want, and channels I removed from my bill in plenty of time before they re-billed me for them. ANy decent company would just give the client their money back, but no, not these people. Do yourself a favor and find another streaming service.

    Business Response

    Date: 09/08/2022

    September 8, 2022



    Mr.*********************
    10120 ****************************************************************************

    Re:          BBB Complaint #********
                    ************

    Dear **************:

    On September 8, 2022, we received your complaint, dated September 7, 2022, filed with the Better Business Bureau.

    You said that when you signed up for services you received three extra movie channels but your attempt to remove them before being charged was unsuccessful.You stated that you called in when your subscription renewed due to being charged for the three extra channels; however, the agent refused to provide you with a refund and would only credit the account. You requested a refund.

    In our email correspondence, I informed you that your request to remove the three movie channels online was unsuccessful because not all steps were followed to do so. Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date; however, as an exception, I issued a refund of $27.23. Please allow up to ten business days for processing.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    *********************************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
    *************

    cc:           ****** / ******* Better Business Bureau
                    ********************************************************************************************************************************************************* 80210

                    *********************

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Sling TV and a few days ago I got a charge on my credit card for a boxing event I didn't order. I don't even watch boxing and the only two people that have access to Sling were both sleeping at the time. We didn't watch or order this but were charged. I contacted Sling today and they said they will not refund these charges. Completely unacceptable business practice!!

    Business Response

    Date: 09/12/2022

    September 8, 2022



    ***********************************
    4050 *************.
    Helena, ** 59602

    Re:          BBB Complaint #********
    ************

    Dear ****************:

    On September 7, 2022, we received your correspondence, dated September 6, 2022, filed with the Better Business Bureau.

    You said you were charged for a Pay-Per-View (***) you did not purchase. You stated that when you contacted customer support to request a refund, you were advised of the no-refund policy. You requested a refund.

    Per your request, $74.99 was refunded on September 8, 2022,for the *** in question. Please allow up to ten business days for processing.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm **
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:09/04/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Canceled service and they keep charging! Talk to a representative 3 times and was told it was cancelled but they are still charging my debit card

    Business Response

    Date: 09/08/2022

    September 7, 2022



    Mr. *************************
    2630 ***********.
    ************* 45404

    Re:          BBB Complaint #********
                    ************

    Dear **************:

    On September 6, 2022, we received your correspondence, dated September 4, 2022, filed with the Better Business Bureau.

    You stated that you canceled your Sling TV services, but you found there were attempted charges on your credit card. You requested that Sling TV stop attempting to charge your credit card.

    I tried to contact you via phone and email on September 6,2022; however, you indicated that you did not want to speak over the phone regarding the issue.

    A review of your account records reveals that your Sling TV account has been canceled and Sling TV will no longer attempt to charge your credit card for monthly service. We have also removed your credit card from your account to further ensure that you are not charged unless you restore your account.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MDT & Sunday, 8:30 am to 5:00 pm MDT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 09/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was given a gift card so that I could try sling tv for college football. They will not allow it to be used for new accounts in promotional periods. It is a gift card meaning money received. Should not be excluded from use as payment.

    Business Response

    Date: 09/08/2022

    September 7, 2022



    Mr. *************************
    220 ***************.
    ********, ** 40475

    Re:          BBB Complaint #********
                     DISH198574217816- ************

    Dear ****************:

    On September 6, 2022, we received your correspondence, dated September 3, 2022, filed with the Better Business Bureau.

    You requested a $50.00 refund for a gift card you purchased,as it was unusable for new accounts in a promotional period.

    Unfortunately, I was unable to reach you at the phone number provided in your complaint.

    As per the terms of service with the gift card, you may not use it while the service is under promotion. Additionally, the gift card is not redeemable for cash. Considering these disclosures were readily available prior to the purchase of the gift card, we have denied your request for a refund.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Senior Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Phone Hours: Monday - Friday 8:00 AM-4:30 PM MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put my account on pause with the intention of restarting September 11th for football season. In August they started ************ me again without consent. I called customer service and they said there was nothing they could do about it. I wasn't asking for much, just a credit for the time they started charging me.

    Business Response

    Date: 09/08/2022

    September 6, 2022



    *************** **********
    4253 ***************.
    **********,** 98226

    Re:          BBB Complaint #********
                    ************

    Dear ************************:

    On September 2, 2022, we received your complaint, dated September 2, 2022, filed with the Better Business Bureau.

    You said that you paused your Sling TV account with the intention of restarting the service in September 2022. You noticed that your card was charged on August 22,2022. You requested an account credit.

    On September 6, 2022, I called you and informed you that Sling TV offers to pause an account for up to three months; after which, the service is automatically restored.I suggested extending the pause another three months, or disconnecting the account and restarting it at a later date. However, I offered to refund the payment taken on August 22, 2022, which you accepted as a resolution. Please allow three to five business days for processing.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    *************************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: 8:00AM to 4:30PM MT M-F
    *************

    cc:           ****** / ******* Better Business Bureau
                    ****************************************
                    ******, ** 80210

                    *********************

    Customer Answer

    Date: 09/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to a free trial subscription, but was never able to view any of the channels promised. I tried to find a phone number to call, but only able to chat with a live agent that only responded with a few unrelated automated responses. I was then billed for the following months service even though I have yet to be able to access ANY of the channels. This type of service is unacceptable. I would like to speak to a live **************** Representative to confirm the cancellation of this account and reversal of inaccurate charges. I did not receive the advertised service. I can be reached at ************.

    Business Response

    Date: 09/08/2022

    September 8, 2022



    **************************
    3146 *************.
    ************,** 32246

    Re:          BBB Complaint #********
                    ************

    Dear ******************:

    On September 2, 2022, we received your complaint, dated September 1, 2022, filed with the Better Business Bureau.

    You said you were unable to view any channels during the Orange & Blue free trial period due to a technical issue. You stated that customer service was unable to resolve this issue, and you requested a refund of the $56.73 payment.

    When we spoke on September 8, 2022,I apologized for the unresolved technical issues and offered to refund the $56.73 payment as an exception. You accepted my offer and disconnected your Sling TV account.

    If there are further questions or concerns about this issue, please feel free to contact me at ************.

    Sincerely,



    ***********************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MST
    ************

    cc:           ****** / ******* Better Business Bureau
                    ********************************************************************************************************************************************************* 80210

                    *****************************

    Customer Answer

    Date: 09/08/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/15/22, Sling Rep. offered me a monthly package for new subscriber: SLING BLUE $25, ALA KEIFAK MINI $10 and SHOWTIME free for ***** June **** for $35. After June the SLING BLUE monthly will go up by $10 and call before 7/15/22 to cancel Showtime. First, I had outages during July and the Reps would tell me that Tech Support will call me to fix the issue and will get an email when it would be fixed. Every Rep told me a different story about the outages getting fixed. I never heard from Tech Support, Finally, a Rep told me to just unplug my TV and plug it again and would fix the outage. A Rep told me they don't give credit for outages since they auto bill customers. Second, my July bill was $62.40 instead of being $45. When I called about my July bill, a Rep told me I continued to be charged $***** for Showtime, however I told the Rep I called on 7/14 to cancel Showtime before the promo ended. This Rep told me my bank will be credited for $***** for the Showtime error. After a few days, I called Sling since I didn't see the $***** credit in my bank, a Rep told me this credit will be adjusted on the Jul ****. I was billed $39.71 for Jun, $62.40 for ********* $39.80 (incl. ***** credit for Jul). Every time I called Sling, I get a different billing info. Even a supervisor told me that my billing varies depending on if it's a 30- or 31-days month, it was ridiculous what this supervisor said. A Rep told me that didn't make sense what that supervisor said and told me my bill after *** should be only $45/mo. Last Rep I spoke to about billing told me my monthly will be $45 + fees and didn't explain clearly what the fees are. When l looked online at my Sling billing, I found that I have been charged for taxes also plus the $45/mo. My recurring billing will be $51.06 not the $45 as the Rep that signed me up for Sling stated, the Rep never mentioned that additional taxes are added. I was so frustrated since every Rep told me a different info about my ******************

    Business Response

    Date: 09/07/2022

    September 6, 2022



    *********************************
    1701 ***************., Unit 183
    *****, ** 33607

    Re:          BBB Complaint #********
                    ************

    Dear ****************:

    On September 2, 2022, we received your correspondence, dated September 1, 2022, filed with the Better Business Bureau.

    You said you have experienced technical issues and have been unable to use your Sling TV service in July. You requested a refund with our customer service team, but you were denied a refund. You expressed concern with conflicting information provided by our customer service team regarding your monthly rate. You requested a billing adjustment due to the issues you have faced.

    A review of your account reveals that you are subscribed to Sling Blue ($35.00) and Ala Keifak Mini ($10.00) at $45.00 a month, plus taxes.Please note that as per Sling TVs Terms of Use, payments are non-refundable and Sling TV is not obligated to provide price adjustments, refunds, or other discounts for partially used or unused service.

    When we spoke today, I advised you that your service price plan does not fluctuate based on the number of days in a given month. I also advised that your monthly rate will have taxes added on, for which Sling TV cannot control the amount charged. I discussed Sling TVs Terms of Use with you, and nevertheless,as an exception, I offered a refund of $62.40, which you accepted. Please allow five to seven business days for processing.

    When we discussed the technical issues you have been experiencing, you indicated that you have not seen many issues lately and most have been resolved via a reboot of your device. I invited you to contact me if you experience further technical issues that are not resolved or if the issues you face interfere with your viewing experience.

    We regret your experience was unfavorable; your interactions will be reviewed and appropriate feedback will be provided internally.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MDT & Sunday, 8:30 am to 5:00 pm MDT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 09/08/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

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