Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial that was supposed to last until February. We were charged ***** on the day after sign up. Now they are refusing to credit this charge. The person I talked to on the chat said it is a prepaid service and that they only give refunds for a week but did not refund today which would be 1 week sincevI signed up and six days since charged. At any rate they are refusing to refund me at all. I have a screen copy or a similar ad. of theirs showing an offer for free service into February.

  Business Response

  Date: 01/24/2025

  January 23, 2025
  
  
  
  Mr. *** *********
  *************************** NW
  *******************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************** 20, 2025, we received your complaint, dated January 20, 2025, filed with the Better Business Bureau.
  
  You stated that you signed up for a one-month free trial,but you were charged $38.72. You chatted with an agent who told you that due to Sling TV being a prepaid service, you would not receive a refund.
  
  When we spoke on January 23, 2025, I told you that you signed up for the Premium Pass package free for the first month. This is accompanied by the Orange package, priced at $35.99 per month plus tax. You said the website did not make this clear. I informed you that the checkout page has a summary for the services and their cost. In your case, it listed a total payment of $38.72 above the Finish & Submit button used to finalize payment.I canceled your account effectively immediately and made an exception to refund the $38.72, nonetheless. You accepted this resolution.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:01/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to watch the *** playoffs on my television and signed up for sling after they advertised *** games for $35/mo. After signing up I tried to watch the first game starting at 4:30pm and I was forced to in-app purchase more services, this almost doubled the advertised cost.I chatted with customer service and told them Id like a refund for what I explained above. All they did was throw you agreed to our terms and conditions in my face. I had the service for less than 10 minutes before requesting a refund!This is unacceptable. Sling advertised deceptively and I dont care what is buried in their ToS. If I cannot get resolution through this complaint then I will be disputing the charge to my card and submitting complaints to our respective states attorneys general offices and the ****.

  Business Response

  Date: 01/22/2025

  January 22, 2025
  
  
  
  Mr. ****** **********
  PA 17319
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ********************************* 20, 2025, we received your complaint, dated January 18, 2025, filed with the Better Business Bureau.
  
  You said you signed up for Sling TV to watch the *** playoffs. You tried to watch the first game, but you were forced to sign up for additional services that almost doubled the cost. You contacted us to cancel the service for a refund, and you were told it is non-refundable.
  
  You responded to my email requesting communication through that avenue.
  
  I sent you a return email with the following: Sling TV's no-refund policy states that programming fees are charged monthly in ********** credits or refunds are provided for prepaid or partial months of service,and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $38.15 refund.
  
  You responded that you accept this resolution.
  
  We regret any inconvenience you may have experienced.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a SlingTV subscription for over 4 years and it came with an AirTV Antenna device to allow me to watch network channels (***, ***, ***, ***). Recently, this device has stopped working and allowing me any viewing of those channels. I have troubleshot, and contacted Sling support to troubleshoot, but they informed me only that I would need to buy a new device. As this device was part of my subscription, not to mention I'm quite confident there are no actual technical issues with it at all, I do not trust this information nor understand why this would not be something Sling will replace. I am requesting help at getting the assistance needed with getting this device working or replaced in order to work.

  Business Response

  Date: 01/22/2025

  January 21, 2025
  
  
  
  Mr.****** ********
  ******************
  ********,** 38134
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************* 20, 2025, we received your complaint, dated January 17, 2025, filed with the Better Business Bureau.
  
  You said that your AirTV device is not working and you were told it needs to be replaced. You stated that you are confident there are no technical issues and you do not trust the assistance you received.
  
  Your AirTV device carries a one-year warranty; if it needs to be replaced outside of this time frame, you would be responsible for the cost. Please visit *************************** for more information.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******, CO 80210
  
                  ****** ********
  
  

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  While I'm not pleased with the business's action, I'm not aware of how to handle this further at this time.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am filing a complaint due to unauthorized charges from Sling TV and a lack of response to my requests for reimbursement on account number *********. I was billed $8.18 on August 15, 2024 and $40.00 12/2/24 (blocked access) on previous occasions, and another $40.00 on charged on 01/02/25 , despite canceling my subscription. Many attempts to resolve the issue with the bot chat prompts were made without any success or any effect. A week ago I was able to speak to someone regarding this matter. I was told they would look into the matter and return the call within 30 minutes. I never got the call. Please feel free to contact me at phone number or via email provided to discuss this matter, if necessary. Thank you for your time and consideration to resolve this issue. Regards,Euge *****, 01/17/25

  Business Response

  Date: 01/22/2025

  Mr. **** *****
  ******************************************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************************** 17, 2025, we received your complaint, dated January 17, 2025, filed with the Better Business Bureau.
  
  You said that we continued to charge you after you canceled your account. You tried to resolve this matter by phone and chat, to no avail.
  
  When we spoke, I advised you that we do not have any record of you contacting us to close your account. To cancel your service, please log into your Sling TV account and follow these steps:
  
  Open the My Account dashboard
  Select Cancel Subscription
  Follow the on-screen instructions
  
  You should receive a confirmation email if the process is a success.
  
  I advised you that we consider all charges valid; however, in the interest of customer service, I will refund $40.00. Please allow five to seven business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22825270
  
  I am rejecting this response because:
  I am not completely satisfied with the response from the Sling TV **** I expressed that doing our conversation. I would like to be credited for the full amount of charges of $88.18.

  
  Sincerely,
  
  Euge *****, 01/22/25

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was hacked so I want to pay my bill with a check. Trying to deal with the website and "chatbots" is a JOKE. They don't allow you to speak with the HUMAN! Pretty sure it's all so-called AI.......All I want to do is get a physical address to mail a bill. It aggravates me that they don't allow it because they would need more personnel to open the envelopes and make the deposits of customers' checks. I am 76 years old and don't like all this online business. Again, my credit card was hacked. I DO NOT want to out my new card number online. WHAT IS THE PROBLEM WITH THAT? Is Sling owner by Americans? I understand that the **** hs gone to h*** in a handbasket since this ***** clown took over during the first ***** administration. PLEASE help me & other senior citizens some security to pay our bills by mail. Thank you and God Bless. ***** ****** ************ The next two boxes don't apply to my problem.

  Business Response

  Date: 01/22/2025

  January 17, 2025
  
  
  
  Ms. ***** L. ******
  PO Box 538
  ******************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 17, 2025, we received your complaint, dated January 17, 2025, filed with the Better Business Bureau.
  
  You said that your credit card was compromised, and you would like to pay your Sling TV service with a check; however, you are unable to find where you mail in your payment.
  
  At Sling TV, we do not have a way to process a check *********** can pay your account with a credit or debit card, a Sling TV gift card or a prepaid credit card. Some participating ************ stores can accept cash payments for your Sling TV account. If interested, I recommend that you visit *********************************************************, and contact the store nearest to you and confirm if they can process your payment.
  
  We regret any inconvenience you may have experienced and we thank you for your business.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/23/2025

  i tracked the post office envelops with the check in it and it was received at the corporate office ************ on 1/21/25........ 
  Complaint: 22823719
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** L. ******

  Business Response

  Date: 01/31/2025

  January 29, 2025
  
  
  
  Ms. ***** L. ******
  PO Box 538
  ******************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 28, 2025, we received your rebuttal, dated January 28, 2025, filed with the Better Business Bureau.
  
  You rejected our response stating you sent a check payment to Sling TVs corporate office in *********, ********, and it was delivered on January 21, 2025.
  
  We are unable to process a check payment for your Sling TV service, and it will eventually be returned to you. You can pay your account with a credit/debit card, a Sling TV gift card or a prepaid credit card. Some participating ************ stores can accept cash payments for your Sling TV account. If interested, I recommend that you visit *********************************************************, contact the store nearest to you and confirm if they can process your payment.
  
  We regret any inconvenience you may have experienced.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ****** ********

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sling tv account stopped working midway through my December to January subscription right before the college football playoff games were starting, which is the sole reason I bought it for. I tried several numbers listed online and all were discontinued. I tried to chat with an online bot on their website with no luck. My wife created and paid for a second account just so we could watch our favorite college football team. She never got the channels she paid for either, only the free channels were available under her account. I tried to call several numbers for sling listed online again with no luck. I finally decided to just cancel my account on Jan 6, which I have confirmation for. We finally found a number Sunday Jan 12 by going on an anonymous message board. My wife called the number to try to get a refund. They had her talk to the manager and he encouraged her to call the bank to dispute the charge and that he escalated the complaint to the billing **** and we would hear back in three business days. It has been three business days and we have heard nothing. Well today Jan 15 I just got another charge for $40 after cancelling on Jan 6. This company is a bunch of liars and thieves and should be prosecuted criminally for stealing peoples money.

  Business Response

  Date: 01/22/2025

  January 22, 2025
  
  
  
  Mr. **** ******
  OH 44718
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 16, 2025, we received your complaint, dated January 15, 2025, filed with the Better Business Bureau.
  
  You said that Sling TV charged your account for a month of service that you never requested, and you would like a refund.
  
  When we spoke, I informed you that your account does not reflect a $40.00 payment on January 6, 2025. I advised you to monitor your account, and if the payment posts, you will need to dispute it with your credit card provider.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22817344
  
  I am rejecting this response because:

  *****, you hung up on me every time I tried to talk to you now your number is disconnected. The charge I was talking about was cleared on Jan 16th. I will be contesting this with the bank. I cant believe you can get away with stealing from people. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 01/31/2025

  January 29, 2025
  
  
  
  Mr. **** ******
  OH 44718
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 28, 2025, we received your rebuttal, dated January 28, 2025, filed with the Better Business Bureau.
  
  You rejected our response indicating that you are contesting the payment with your bank in order to retrieve your funds.
  
  As your account still does not reflect the payment in question, disputing the payment with your bank is our recommendation.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 02/01/2025

   
  Complaint: 22817344
  
  I am rejecting this response because:
  
  Sincerely,

  *****, you are a liar and your business is Shady.  Why do you keep giving me a disconnected number
  
  **** ******

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed by a company name sling and after repeated attempts to cancel (I never ordered in the first place) I continue to be charged. I disputed directly with my credit card company and they found the charges to be legitimate which is FALSE. If anyone ordered this service in my home, it was a minor child with access to the television. I did NOT AUTHORIZE these charges. Charges were made to my citi card 10/16/24 for $42.49 and 11/16 for $42.40. I have made numerous attempts to resolve this through sling but now have placed fraud charges on my credit card and will be changing my credit card numbers. I expect full reimbursement.

  Business Response

  Date: 01/21/2025

  January 16, 2025
  
  
  
  Mr. **** *********
  453 Mine Ln.
  ****, ** 19547
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************** 15, 2025, we received your complaint, dated January 15, 2025, filed with the Better Business Bureau.
  
  You said that your account was restarted without your authorization and you were billed.
  
  We located your account, which was restarted through the app. We consider the charges to be valid; however, I will issue a refund of $42.40 as an exception.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22813578
  
  I am rejecting this response because: What you stated to be my complaint was incorrect. My account was not restarted. I do not do business with this company. I have never ordered anything nor restarted any services with this company. This company without my permission is charging my credit card for services I did not order nor use. I expect a refund in full. 
  
  Sincerely,
  
  Miss **** *********

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I always have many problems with the app and customer service. The app works periodically and there are times like now that the screen is black. I have restarted, redownloaded, and looked for updates. Nothing. Whenever I contact customer service it's either of there's nothing we can do. They just tell me to do the tasks I told them I already have done. Then the *** will say I can understand you're upset I have Sling too and it does it to me and I work here. WHAT DOES THAT HAVE TO DO ANYTHING?? I pay for mine and it doesn't work consistently. Then when I ask for a credit they tell me they can't give me anything more than $5. Are you kidding me?

  Business Response

  Date: 01/21/2025

  January 15, 2025
  
  
  
  ********* ******
  IL 60559
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ********* ******:
  
  On January 15, 2025, we received your complaint, dated January 15, 2025, filed with the Better Business Bureau.
  
  You said that the Sling app only works periodically. When you call in, you are walked through troubleshooting; however, the problem continues. You expressed concern regarding not receiving enough compensation. You also said that your rate increases and you are not notified until you get billed. You would like this issue fixed and to receive a $90.00 compensation credit.
  
  A review of your account reveals that you have not contacted us regarding your technical concerns. And your usage reveals that in the last 30 days you have used the service for 339 hours, 31 minutes and 26 seconds. Please note, the majority of the viewership is through the app. We have determined that no credit/compensation is due. If you are experiencing technical concerns, please contact us for assistance.
  
  We did have a price increase, which we notified our customers about through email at the end of November 2024.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22813488
  
  I am rejecting this response because:

  I never received an email from Sling. If they sent one to me then please forward me what they sent. Also, although you have mentioned the hours I watched the app, it still freezes constantly!! I have had to install and uninstall many many times. There are times where I have to log out and log out times before it actually works. I also have multiple devices attached to the app so it's a combination of hours. However, it still causes issues. I have in the past contacted Sling about my concerns and the **** will say, oh I know how frustrating that may be but I have Sling too so I know how it feels. Yet, they say there's nothing they can do. I'm very patient but I just was want to be acknowledged of my concerns. It's frustrating to be told nothing's happening when there are things really happening. I am not voicing my concerns because I have nothing to do. I finally chose to complain after putting up with it for a while. I am a loyal customer that has had ********************** for a long time. I just want to be heard. 

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 01/31/2025

  January 28, 2025
  
  
  
  ********* ******
  IL 60559
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ********* ******:
  
  On January 28, 2025, we received your rebuttal, dated January 27, 2025, filed with the Better Business Bureau.
  
  You rejected our response stating that although you are able to watch the service,you occasionally have to restart your device.
  
  If the troubleshooting steps do not resolve the technical issues you described, we suggest that you contact your internet service provider. If this does not provide the desired result, you may need to find another provider that better fits your needs.
  
  We regret any inconvenience.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22813488
  
  I am rejecting this response because:

  It is not my ****************.and it's not occasional interruptions. I have had these interruptions when I am visiting my son who has a different **************** and I have also had these interruptions when I have been on business trips and connect to hotels WiFi through my ****. I am telling you it's the Sling app. 
  
  Sincerely,
  
  ********* ******

   

   

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 9 2025 I prepaid for a 3-month sling subscription that was advertised as Sling Orange and Blue. On January 12, I tried to use the subscription and found that I only had Sling Orange so I changed on screen to Sling Blue, recieved another charge for $15. On January 13, I tried to reach out to Sling for resolution and they said becuase I watched for more than 75 min I was not entitled to a refund. I pointed out that there was false advertising the plan I signed up for, it said what I got was Sling Blue and Sling Orange, not one of the two for that amount.

  Business Response

  Date: 01/17/2025

  January 16, 2025
  
  
  
  Ms. ***** ******
  PA 19422
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 13, 2024, we received your complaint, dated January 13, 2024, filed with the Better Business Bureau.
  
  You said that on January 9, 2025, you prepaid for three months of Sling TV Orange and ************* On January 12, 2025, you tried to use the service, but you only had access to Sling Orange. You changed the service to Sling Blue, and you were charged an additional $15.00. You contacted customer service, who told you that you were not eligible for a refund due to the quantity of service usage.
  
  When we spoke on January 16, 2025, I informed you that the discount promotion on your account was a special offer for Sling TV Orange or Blue at a cost of $105.99 prepaid for three months of service. We do not have a promotion offering both Sling Orange and Blue for that price.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I offered to cancel your account and issue you a full refund of the $105.99 and $15.39, the payments collected. You accepted my offer, but you would like me to look into other options for you to keep the service first. We will continue to work towards an amicable resolution to your concerns.
  
  We regret any inconvenience you may have experienced and thank you for your business.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ****** ********

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May/June of 2023 I contacted Sling TV to cancel my account (Mother's - ****** ******). I kept getting charged different prices from what I had signed up for. I was told by the agent via phone that it would be cancelled. Months later, I checked my bank statement ( my mother's bank account), and realized it was still being charged. I again called Sling TV (no phone number now available to the public for them), and spoke to an agent to cancel & provide a refund. I was told they could not provide a refund. I went online to cancel as instructed. The charges continued. It finally stopped in April 2024. During this time, they refused to provide a refund. I checked the account recently only to see where Sling TV had againg started to charge my (mother's) account without permission in September of 2024.

  Business Response

  Date: 01/17/2025

  January 15, 2025
  
  
  
  Ms. ****** ********
  **********, ** 20018
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************* 13, 2025, we received your complaint, dated January 12, 2025, filed with the Better Business Bureau.
  
  You stated that you disconnected your Sling TV service in May 2024, but charges resumed in September 2024 when you were no longer using it. You requested that your account be disconnected and all charges since then refunded.
  
  On January 13, 2025, you spoke with *** with our Executive Escalations team via an email you sent in. She advised you that the account was restarted in September 2024, which is why you continued to be charged for the service. As an exception, she provided you with a full refund of all charges since then, totaling $224.40. She also assisted with disconnecting your account.
  
  Sincerely,
  
  
  
  **** ******
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****