Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Streaming buyers BEWARE!I paid for the sports extra subscription to watch all the *** PLAYOFFS.When it was time to watch the games on JAN 11th, SLING stated that I bought the wrong package and needed to pay them an extra 45 dollars. Really???Can we say, "SCAM"? When I canceled my subscription today, SLING adds another stinger to your gut. They offer no refunds and take away portions of your subscription so they (Sling) can rip you off even more.

  Business Response

  Date: 01/17/2025

  January 16, 2025
  
  
  
  Ms. ******* *******
  WA 98370
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************************** 13, 2025, we received your complaint, dated January 11, 2025, filed with the Better Business Bureau.
  
  You stated that you ordered Sling TV and purchased the Sports Extra package to be able to watch all the *** playoff games. On January 11, 2025, you were told by a Sling TV representative that you purchased the wrong package, and you would have to pay an additional $45.00 to watch the games you were interested in. You then canceled your service and you were told that you would not be receiving a refund.
  
  The email provided in your complaint, *********************************** is associated with a Sling TV account that ended on May ******. You stated that you canceled your service on January 11, 2025. I called the phone number provided in your complaint, **************, and left a voicemail with my contact information. I also sent three emails to *********************************** but I received no response.
  
  Many football games are broadcast on local channels. The Sling TV website states that local channels are available in select markets. It has a ZIP code-based search to allow you to determine whether locals are available in your area prior to signing up. It also includes a list of upcoming games available on Sling TV, listing the channel package required to view the broadcast.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance and no credits or refunds are provided for prepaid or partial months of service.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for TV service today with the orange and blue package expecting to be able to stream to 3 TV's at the same time. Apparently you cannot watch **** on more than one TV at a a time despite indicating you can watch up to 3 streams.

  Business Response

  Date: 01/16/2025

  January 14, 2025
  
  
  
  Mr. **** ******
  *****************************
  ****, TX 77494
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 13, 2025, we received your complaint, dated January 10, 2025, filed with the Better Business Bureau.
  
  You said that you subscribed to our Orange and Blue packages, and you should be able to view **** on three devices; however, you said that you were only able to view it on one device.
  
  A review of your account reveals that you do subscribe to the Orange + Blue package, and you should be able to view **** on four devices at the same time. Please contact us for technical assistance if this has not been resolved yet.
  
  If you have further questions or concerns, please feel free to contact me at *************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

• Initial Complaint

  Date:01/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to speak with a live agent at their phone number: **************, and a recording says it is no longer in use. THIS IS UNACCEPTABLE! I am trying to get an antenna to stream local channels, and Chat does not recognize this.

  Business Response

  Date: 01/16/2025

  
  January 13, 2025
  
  
  
  Ms. ***** *******
  ****************************
  **************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************************** 10, 2025, we received your complaint, dated January 10, 2025, filed with the Better Business Bureau.
  
  You stated that you were not able to reach our customer service department regarding purchasing an antenna to stream local channels. You requested assistance.
  
  Please note that our customer service phone number is ****************, and not the one you called.
  
  Sling TV does not sell Over-The-Air (***) antennas. We offer them in several bundle offers that include an AirTV device with the *** antenna. A review of your account shows that you did not sign up under any of these offers.
  They require a payment for three months of service plus the purchase price of the *****. The ** antenna is included at no additional cost. More detail on these bundle offers is available on our website at: *****************************************************************************************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22795249
  
  I am rejecting this response because: EVERYTHING written by ***** ******* is a lie! I just called the number he listed, and it is no longer in service. I cancelled my subscription with Sling and subscribed to their competitor. I will NEVER go back to Sling TV because they do not have phone support, PERIOD! 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was subscribed to slingtv service today wo my permission. I called today to inform them that i didn't want service. They said to bad I have it for the month. I didn't watch anything. I didn't sign up.

  Business Response

  Date: 01/16/2025

  
  January 13, 2025
  
  
  
  Mr. ****** Edmunds       
  CA 92101
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************************** 10, 2025, we received your complaint, dated January 9, 2025, filed with the Better Business Bureau.
  
  You stated that you subscribed to Sling TV on January 9, 2025, without your permission. You called and were told of our no-refund policy. You mentioned that you did not watch anything. You requested a billing adjustment.
  
  Our records confirm that we received a payment through ******, which restarted the account on January 9, 2025. Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal ******* an exception to this policy, I canceled your service immediately and issued a $75.99 refund for the current billing period. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought that I had cancelled a subscription with SLING TV in April 2023. I had paid a few months before then and realized that the subscription was a mistake and cancelled it. The charges went from $42.40 down to $0.00. Apparently, according to SLING, there was no cancellation. They have been automatically charging me since then. They have charged me $42.40/month for 20 months, and then this past month $48.95.

  Business Response

  Date: 01/15/2025

  January 9, 2025
  
  
  
  Ms. ****** *****
  ****************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************************** 9, 2025, we received your complaint, dated January 8, 2025, filed with the Better Business Bureau.
  
  You stated that you thought you had canceled the service in April of 2023. You requested to receive a refund of all payments since then.
  
  We have no record of an attempt to cancel the account prior to January 8, 2025.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $48.75 refund for the current billing period.Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is NO phone number to contact this company. I'm having an issue with a cancelled account suddenly being charged again and after trying 4 numbers that are all for sling TV but just not in-service, have come to realize they have done away with real people answering phone to help customers. Their live chat option is some horrible AI piece of junk that does not actually assist in any way. This is an absolutely shameful way to run a business. They have no right to be charging customers with out giving the customers a real way to contact them.

  Business Response

  Date: 01/13/2025

  January 9, 2025
  
  
  
  ****** *******
  ***********************************************************************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****** *******:
  
  On January 7, 2025, we received your complaint, dated January 7, 2025, filed with the Better Business Bureau.
  
  You said you were incorrectly charged for service and you were unable to contact us to address the matter.
  
  I attempted to reach you at the phone number provided to discuss this matter, but I was unsuccessful.
  
  I reviewed the account associated with the email address you provided and found the last charge was April 19, 2024. I compared it with the connectivity on the account and verified this final charge as valid.
  
  Our customer service number is ************** and available here: *********************************************************. Please note that we also have a chat feature.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *********
  Team *************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ********* *****

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 2 charges involved ************************** 11/22/24 & 12/22/24 $66.03 ea Sling plays stupid very well. They teach and what you get is we are a prepaid service, we do not issue refunds even when you prove that is a billing mistake is theirs, what they repeat is we are a prepaid service, we do not issue refunds so there is no resolution to be had. Their attitude is it does not matter what the offer said, when you accepted it you reactivated the original subscription. That was $66.05 and we do not give refunds or credits. Sling TV (01/03/2025 4:11 PM): You canceled the account but you got an offer for half off the next 2 months and you were charged the regular price?You (01/03/2025 4:13 PM): I subscribed to an offer, cancelled before the offer had run it's time. THEY THEN OFFERED ME $20 DISCOUNT PER MONTH to stay. I took it, but they slammed me the $66.05 anyway.Sling TV (01/03/2025 4:17 PM): I'm sorry, but once you accept the offer you agree to reactivate the *********** (01/03/2025 4:17 PM): Not at $66 Sling TV (01/03/2025 4:19 PM): I'm deeply sorry but since we are a prepaid service we are unable to process a ********** (01/03/2025 4:19 PM): I did a trial at a low rate. Do not care for it much. cancelled, then got a $20 offer for 2 months and accepted it .Sling TV (01/03/2025 4:20 PM): We apologize for any frustration this has caused. Sling is a prepaid service and we do not offer refunds/credits for partial or full months. If you have any questions regarding our billing policies and procedures, please reference our Terms of Use, available at www.sling.com.Sling TV (01/03/2025 4:24 PM): We get where you're coming from and can certainly understand your frustration, but we've done our best to keep things simple. Therefore, our Terms of Use, which you agreed to when you signed up for our Sling services, state in summary that we do not provide refunds. We have no issue on canceling your account and let you enjoy your service until the end of this current cycle.

  Business Response

  Date: 01/13/2025

  January 9, 2025
  
  
  
  Mr. **** *********
  *********************
  ****************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************************** 7, 2025, we received your complaint, dated January 6, 2025, filed with the Better Business Bureau.
  
  You said you wanted to cancel your subscription, but you received an offer to receive $20.00 off a month for two months, which you accepted instead; however, you were charged full price.
  
  When we spoke on January 9, 2025, I informed you that Sling TV's no-refund policy states that programming fees are charged monthly in advance, and no credits or refunds are provided for prepaid or partial months of service. I asked for you to send me a copy of the email with the offer to investigate. As an exception, I issued a one-time $40.00 refund.
  
  We regret any inconvenience you may have experienced and thank you for your business.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ****** ********

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cancelled Sling TV on 7 March 2024 and paid my last subscription fee. Then on 16 Dec 2024, I was charged $29.43. I called them and the customer service person said that there was usage on the account, however, My husband and I no longer watch it and had removed it from our apps list. I asked to see proof of this "viewership" as that was their reason for not granting the refund, but they refused. I feel like it's fraud since they can't show me how I was watching their channel and be charged. I believe that there was NO viewership, and they are making it up in order to charge me and take my money. I have been asking for a simple refund and they won't grant it. I asked them how and what device was "viewing" the channel and they will not say, so I can't believe them since it was only on two TV's and we don't watch it. The last agent I was able to speak to said he say seven hours of live TV viewership but would tell me what channel or what was being watched, so he signed me out of all accounts, but I should be able to get a refund and speak with a manager as this is unfair practices. We have other subscriptions that we watch live such as Hulu, so not understanding why they just can't give me my $29.43 it's not that much, but I need every *****! Regardless, of it had been watched, since the account was inactive for so long, they can give me a good faith refund and have signed me out of everything so no further mystery charges can be made. I am not asking for a billion dollars, and all charges before Dec were authorized. I just want my 16 Dec 24, charge refunded and to never work with them again!! The invoice number is *********.

  Business Response

  Date: 01/10/2025

  January 8, 2025
  
  
  
  Ms. Tiana *********************************************************** ********
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ************** January 6, 2025, we received your complaint, dated January 5, 2025, filed with the Better Business Bureau.
  
  You stated that you canceled the service on March 7, 2024, but were charged again on December 16, 2024. You contacted customer service, but they were unable to resolve the issue. You requested to receive a refund.
  
  Our records indicate that the reactivation of the service and subsequent payment of $29.43 were initiated through the Sling TV app.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $29.43 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:01/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18th my Sling subscription was paid in the amount of $40 plus tax totaling $42.54. I was in the process of moving so I was going to cancel on the 22nd of November and was made an offer of $5 off my bill for the next three months to stay so I kept the subscription. On December 17th my subscription came out minus the $5 from $40 so my charges were$36.16. The same day I received an email stating sling price will be raised to $45 and my next charge will be $45 plus tax in January. Upon contacting sling several times I was given the run around. I explain to them I received a deal of $5 off my $40 monthly charge and until that deal is over in March my bill should be $36.16 for three (3) months not give me a deal and the same day you charge me for the deal raise the price. This conversation went back and forth with no resolution. I also explain to them the number 1 cable provider "*******" gives deals and if prices change you are subject to that once your deal is up. I still received no resolution to the problem. I was told I would be charged $45 plus tax come January and I am making this complaint because a deal is a deal and like a contract you can't change it until it has been satisfied. I am requesting Sling to stick to the deal that was given as I have proof of it including the fact that the system didn't show the difference but showed how $5 would be deducted from my $40. This is a shame that they choose to make an offer and take it back when there is no change in anything other than them wanting more money for services that half the time blank out or freeze. I want what I was offered because if I am charged more than the $36.16 I will report it to my bank along with providing the details of what should have been paid. (The screenshot is to show the date of the two additional screen shots I cropped along with the charges that came out on December 17th)

  Business Response

  Date: 01/10/2025

  January 8, 2025
  
  
  
  Ms. ******* ******
  **************************************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 6, 2025, we received your complaint, dated January 4, 2025, filed with the Better Business Bureau.
  
  You said that in November 2024, you were going to cancel your subscription, but you received an offer for $5.00 off a month for three months, so you decided to keep the service. Your December bill was the expected price of $36.16, but you then received notice of a price increase. You would like the cost to stay the same for your discount promotional period.
  
  When we spoke on January 8, 2025, I informed you that on December 20, 2024, we experienced an increase in price by $5.99. Please note,Sling TV is a prepaid service and the price is not locked in or guaranteed.However, I applied a $5.99 credit as an exception for your January and February 2025 bills. Afterward, the monthly rate for the Blue package will be $45.99 plus tax.
  
  We regret any inconvenience you may have experienced and thank you for your business.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ****** ********

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill increases from $78 to &*****. I went on the customer service chat to see why I was charged more and was told it was an increase in service. That an email was sent to all customers. I checked my spam and inbox and have not received any email of such. I did not authorize the higher charge and asked for a refund. I was told they cannot issue a refund. I asked to be transferred to a supervisor and was told they would give me the same info and the agent ended that chat abruptly. I went on a new chat and the same thing happened. I asked for a supervisor phone # and was told there is none and then I asked to not end the chat and the agent ended it abruptly again. I am a customer and have rights! I was not done with my inquiries and they surely didnt resolve anything by ending the chat on me 2 times!!! I need some assistance here.

  Business Response

  Date: 01/10/2025

  January 8, 2025
  
  
  
  Ms. *** Ottaino
  NJ 07031
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ****************** January 6, 2025, we received your complaint, dated January 4, 2025, filed with the Better Business Bureau.
  
  You said that your rate increased without notice. When you contacted customer service, you were unable to speak with someone by phone and had to use our chat option. You expressed concern that your chat sessions were ended without providing you with a resolution.
  
  When we spoke by phone today, I informed you that we experienced a price increase. Notices were sent out at the end of November 2024. I advised you that this increase is valid, but I apologized for the level of customer service you received.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** Ottaino