Business Profile
TV Program Distributors
Sling TV L.L.C.Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in TV Program Distributors.
Complaints
Customer Complaints Summary
- 1,495 total complaints in the last 3 years.
- 429 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/08/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I win spin rewards and was never credited them in the month won. I didnt resubscribe because the credit was not applied. I contacted Sling and was told credit cannot be applied because service is not active. I should see my credit on my account deducted from the amount to resubscribe. I should only now have to pay $15 to resubscribe due to time and filing a complaint.Business Response
Date: 06/13/2025
June 13, 2025
Ms. ****** *******
************************************************************
*******************
Re: BBB Complaint #********
*************
Dear *************************** 12, 2025, we received your complaint, dated June ******, filed with the Better Business Bureau.
You stated that you won $15.00 on the Spin & Win offer, but the credit did not apply to your account. Because of this, you canceled and requested the credit be applied so you can pay $15.00 less to restore the service.
Unfortunately, we are not able to apply a credit to a closed account. As a courtesy, I refunded $15.00 to the card we have on file.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 06/23/2025
My case was resolved.
Thank You,
****** R *******Initial Complaint
Date:06/07/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my sling subscription at the end of January. When reviewing transactions last month I noticed I had been charged every month since. I contacted sling customer service. They stayed my account was canceled and they had no record of my card being charged. I had them remove the card in question from my free account. I filed a dispute of the charges with my bank a week ago, they refunded the charges after investigation. Now yesterday I just got charged again by them on the 6th. Their customer service has no idea what they are doing and the company continues to charge me for a canceled service.Business Response
Date: 06/12/2025
June 9, 2025
Mr. ******* *******
9450 ***** Ln.
Winnemucca, NV 89445
Re: BBB Complaint #********
*************
Dear *************************** 9, 2025, we received your complaint, dated June ******, filed with the Better Business Bureau.
You stated that you canceled your account at the end of January 2025, but found you had been charged for service since then. You contacted customer service, but they told you your account was closed and no charges appeared afterward. You disputed the payments through your financial institution, which was approved and then reversed. You requested to receive a refund.
Our records indicate that the account under *********************** was reactivated on January 1, 2025, and canceled on January 29, 2025, with service continuing through the end of that particular billing cycle only. I also located an account under ******************** being paid with the same MasterCard ending in 5795. This account was reactivated on January 5, 2025, and canceled on June 7, 2025. A refund of $43.30 was issued for the period from June 7, 2025, to July 5, 2025. There is no record of a cancellation of this account prior to June 7, 2025.
The Sling TV Terms of Use (agreed to upon activation of the service) state, You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit, refund, price adjustment or any other discount, compensation or recompense for any partially used or unused service.
No further refunds beyond the $43.30 already issued are warranted for this issue.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 06/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:06/06/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was logged into my checking account to see an transaction for Sling TV for ***** on June 5, 2025. I had previously had Sling TV so I logged into my Sling TV account and it said my subscription was reactivated. I cancelled the subscription and then requested a refund online. I was told I was uneligible for a refund due to the service agreement. I attempted multiple times to explain that I did not reactive the subscription and was only aware it because I saw the charge on my account. I told them it was a fraudulent charge. The continued to state I was ineligible for a refund. I informed them I did not agree to the service agreement at reactivation because I did not reactivate the account. I want my debit card information removed from the Sling account but was unable to do this myself. When I requested this it was ignored and it was continuously stated that i was ineligible for a refund until I was disconnected. I will be reaching out to my bank to dispute the charge.Business Response
Date: 06/11/2025
June 9, 2025
Ms. *** ********
MD 21629
Re: BBB Complaint #********
*************
Dear **************************** 9, 2025, we received your complaint, dated June ******, filed with the Better Business Bureau.
You stated that you recently noticed you were charged for service. You said that you had service before, but you thought it was canceled. You canceled the service again and contacted customer service, but you were refused a refund. You indicated that you did not reactivate the service. You requested that the payment card be removed and the new charges refunded.
Your account was activated on January ******, and our records reveal no requests to cancel the service prior to June 7,2025.
Per your request, your payment card has been removed (in accordance with the Sling TV terms of use).
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service. As an exception to this policy, I issued a $35.99 refund. Please allow five to seven business days for processing.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Initial Complaint
Date:06/06/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
signed up for free SLING streaming service trial. it was a disaster from the start. I was not able to get one of the programs that I wanted. when I tried to cancel my membership I was unable to log in and when I "chatted" with the company for help, they refused to help me cancel my account because I was unable to log in (nice catch-22). I eventually found that I could log in through my ****** account and was able to cancel my subscription. as it was, they charged me $35.99 for what was supposed to be a free trial (and I cancelled within a week.) I've found 3 phone numbers on the web for this company and every one of them answers as SLING and then says that the phone number is no longer in service. it feels very purposeful and deceitful that customers are unable to get help when requested. I'll never sign up for them againBusiness Response
Date: 06/11/2025
June 9, 2025
Ms. ******* ******
***************************************************
Re: BBB Complaint #********
*************
Dear ************************** 6, 2025, we received your complaint, dated June ******, filed with the Better Business Bureau.
You stated that you signed up for service on a free trial offer, but you could not find one of the programs you wanted and canceled the service. You said that you were charged $35.99. You requested to receive a refund.
Sling TV does not currently offer a free trial. Our current offer provides your first month of service as low as $35.99.
I was not able to locate a recently active account under the email address that you provided. I located the account in question under **************************** account was activated on April 4, 2025, with a payment of $35.99 taken that same day.
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $35.99 refund. Please allow five to seven business days for the refund to be processed.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 06/12/2025
Complaint: 23434942
CLARIFICATION: I am not rejecting it but want to add clarity. honestly, my biggest frustration was not being able to get help with logging in when I needed it: my password was not working and all I got was a run around of how I could not access my password without a password... it just kept going in circles. also that there does not seem to be a phone number to reach someone when you have a question. live help, a password retrieval system - these would help.I appreciate your response and your offer to provide a refund. I don't expect an additional reply. thank you.
Sincerely,
******* ******Initial Complaint
Date:06/05/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against Sling TV Service I am writing to express my extreme dissatisfaction with the Sling TV service, specifically regarding their account management and customer support. Despite multiple requests, Sling TV refused to delete my account and remove my credit card information, leading to continued charges.Uncooperative Customer Support The customer support team at ********************** TV was unhelpful and uncooperative. When I contacted them to request account deletion, they provided misleading information and failed to take the necessary actions. This is not an isolated incident, as numerous customers have reported similar experiences on review platforms such as the Better Business Bureau (BBB) website.[1] A review on the BBB website states, "Sling TV continues to charge my credit card despite my request to cancel." [2]Inability to Stream and ************ Furthermore, I experienced difficulties streaming content on the Sling TV platform. The service was unreliable, and I was unable to access the channels I had subscribed to. This is consistent with reports from other customers who have complained about the service's inability to stream content smoothly.[3] A survey conducted by the American Customer Satisfaction Index (ACSI) found that Sling TV scored lower than its competitors in terms of customer satisfaction.[4]Credit Card Issues and Unwanted Charges Sling TV's refusal to remove my credit card information resulted in unwanted charges. This is a serious concern, as it indicates a lack of control over account management and billing processes. The ************************ (***) guidelines emphasize the importance of providing clear and simple ways for consumers to cancel subscriptions and avoid unwanted charges.[5]Conclusion In conclusion, Sling TV's poor customer support, inability to stream content, and refusal to delete accounts and remove credit card information make it a frustrating and untrustworthy service. dekete account immediatlyBusiness Response
Date: 06/09/2025
June 6, 2025
Mr.*** *****
NV 89117
Re: BBB Complaint #********
*************
Dear ************************* 6, 2025, we received your complaint, dated June 5, 2025, filed with the Better Business Bureau.
You stated that you contacted Sling TV to have your account deleted from our system; however, the representatives were unable to do so. You also requested to have your payment method removed, but you incurred additional charges, as the request was not honored. You requested that your payment card and the account be deleted, and that a refund be provided.
If you would like to submit a privacy rights request for access, deletion, or correction, please visit our Privacy Portal at *************************************************************************************.
Per your request, the payment card on your account has been removed, per Sling TV policy.
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $51.99 refund. Please allow five to seven business days for the refund to be processed.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******, CO 80210
***** *****Customer Answer
Date: 06/09/2025
Complaint: 23431128
I am rejecting this response because: My account has not been deleted. I can still login to the account. It would be more cost effective forSling to offer a working site then to pay people to respond to complaints. Delete my account information. I will never recommend Sling or try to
use it again.
Sincerely,
*** *****Business Response
Date: 06/13/2025
June 13, 2025
Mr. *** *****
NV 89117
Re: BBB Complaint #********
*************
Dear ************************* 13, 2025, we received your rebuttal, dated June *******, filed with the Better Business Bureau.
You rejected our response stating that your account was not deleted, as you were able to log back into it. You requested that the account be deleted.
As stated previously, if you would like to submit a privacy rights request for access, deletion, or correction, please visit our Privacy Portal at *************************************************************************************. This has to be completed by the consumer.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Customer Answer
Date: 06/14/2025
Complaint: 23431128
I am rejecting this response because: Sling Refuses to delete account. This is my final notice to request my account be deleted. I will be reporting this refusal to the FTC.************************ (***) Regulations
The *** has taken a strong stance against deceptive subscription practices, including those that make it difficult to cancel services or delete accounts. The ***'s "click-to-cancel" rule, finalized in October 2024, mandates that companies make it as easy to cancel subscriptions as it is to sign up.[1] This rule directly addresses the problem of companies using complex or convoluted processes to prevent cancellations. The rule also prohibits misrepresenting material facts, failing to clearly disclose terms, and failing to obtain informed consent before charging consumers.[1] The *** has also taken action against companies like ****** for allegedly making it difficult to cancel subscriptions.[1]Consumer Rights to Data Deletion
Several states have enacted laws to protect consumers regarding subscription services. **********, for example, has strengthened its Automatic Renewal Law (ARL) to make online cancellations easier and more transparent.[2] This includes a "click-to-cancel" mandate, clearer consent for automatic renewals, and upfront information about costs.[2] Other states, such as ********* and ********, have also passed laws requiring clearer notice before automatic renewals and providing consumers with a simple cancellation mechanism.[5] [6]
Sincerely,
*** *****Customer Answer
Date: 06/19/2025
I filed the information and nothing has been delete, Login is still available.Business Response
Date: 06/30/2025
June 27, 2025
Mr. *** *****
NV 89117
Re: BBB Complaint #********
*************
Dear ************************* 26, 2025, we received your second rebuttal, dated June 26, 2025, filed with the Better Business Bureau.
You stated that you submitted a deletion request, but your account was not deleted.
Sling TV will process your deletion request in accordance with the privacy laws of the state in which you live. Please read the information on the Sling TV Privacy Notice at *************************************************************************************** to determine whether these laws are applicable to your situation.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 06/30/2025
Complaint: 23431128
I am rejecting this response because: When the account is deleted we will accept your reply. This is poor policy and annoying.
Sincerely,
*** *****Business Response
Date: 07/09/2025
July 8, 2025
Mr.*** *****
NV 89117
Re: BBB Complaint #********
*************
Dear Mr. **************** July 7, 2025, we received your third rebuttal, dated July 7, 2025, filed with the Better Business Bureau.
You stated that you will keep this complaint open or accept our response when your information is deleted.
As stated in our privacy policy available at ************************************************************************************************* of **********, ********, ***********, ********, ****, ********,*********, *******, ********, *************, **********, ******, *********,*****, **** and ******** have the right to request deletion of any personal information that we have collected from our customers, subject to certain legal exceptions. As you do not reside in any of the states listed above, we are not required by law to delete your personal information.
Additionally,we retain personal information for the amount of time necessary for as long as required to satisfy legal or tax requirements, for fraud prevention, or for other business purposes.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
***** *****Customer Answer
Date: 07/09/2025
Complaint: 23431128
I am rejecting this response because: you do not follow the laws and are a failed company
Sincerely,
*** *****Initial Complaint
Date:06/01/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: Tues, May 27 Amount Paid: $23 I am requesting full refund due to technical difficulties. I signed up the subscription to watch the *** playoffs. The game would periodically reverse to the beginning of the game. This happed several times, including the final quarter, which was crucial to watch live. I had guests over and this was very embarrassing. I tried reaching out to Sling, but they were unwilling to help.Business Response
Date: 06/04/2025
June 3, 2025
******** ******
*******************
********************
Re: BBB Complaint #********
*************
Dear ******** ******:
On June 2, 2025, we received your complaint, dated June ******, filed with the Better Business Bureau.
You stated that you experienced technical issues with the service and canceled your account. You requested to receive a refund.
The Sling TV Terms of Use states that Sling TV makes no representations or warranties about the speed or quality of your watching experience on any device. Please note that device performance tends to do better with a LAN connection over Wi-Fi.Performance is notably better on plug and play devices (Android/Roku) even if the TV is of a newer model. If sticking to a ******** app and Wi-Fi usage, then the distance from the router, bandwidth of service and interference with other devices can come into play.
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $23.00 refund. Please allow five to seven business days for processing.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Initial Complaint
Date:06/01/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a month of sling to watch a golf tournament that was advertised on there site I was watching the final round which is what I wanted and it only showed the first couple holes and switched to another golf witch I didnt want to watch at all. So as promised I was getting the memorial tournament and on the last day only showed a couple holes and switched golf tournaments!Business Response
Date: 06/04/2025
June 3, 2025
Mr. **** *******
OH 43026
Re: BBB Complaint #********
*************
Dear *************************** 2, 2025, we received your complaint, dated June ******, filed with the Better Business Bureau.
You stated that you signed up to watch a golf tournament, but the final round was not broadcast correctly and you were unable to view the entire event. You requested to receive a refund.
A search online found that the Memorial Tournament was broadcast May 29, 2025, to June 1, 2025.The final round of the event was broadcast on local *** channels. The Sling TV website states that local channels are available in select markets. It has a ZIP-code based search to allow you to determine whether locals are available in your area prior to signing up for the service.
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $38.97 refund. Please allow five to seven business days for processing.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Customer Answer
Date: 06/04/2025
Complaint: 23404572
I am rejecting this response because:
even though it was broadcast on 1 local channel the signal is weak and cuts out frequently! I went to sling because its broadcasts does not lose signal Hence, thats why I was willing to pay to watch it in full! I would like a full refund
Sincerely,
**** *******Business Response
Date: 06/11/2025
June 11, 2025
Mr. **** *******
OH 43026
Re: BBB Complaint #********
*************
Dear *************************** 10, 2025, we received your rebuttal, dated June *******, filed with the Better Business Bureau.
You rejected our response stating that you were willing to pay in full to watch the tournament, but you encountered technical issues and could not watch the final round. You requested to receive a full refund.
As stated in my response,I issued a refund of $38.97. You made a payment of $24.84 on May 16, 2025, and a payment of $14.13 on May 29, 2025. These payments total $38.97; therefore, a full refund has been provided.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:05/30/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried reaching out to this company for help in resolving an issue with their service. There is no number to call just a live chat which I did. The *** was zero help. Just kept asking me the same questions over and over er again. My service does not work all my other services work. Ive done everything they asked. I even bought a TV and a new firestick. The *** said they couldn't help and I would receive an email. Ive been a loyal customer for a long time. Never missed a payment. Never had an issue until now. The *** had no answer...just that I would receive an email.Business Response
Date: 06/03/2025
June 2, 2025
Ms. ***** ******
******************************************** 46A
****************************
Re: BBB Complaint #********
*************
Dear ************************** 2, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.
You stated that you were experiencing technical issues with the service, and you found that the only way to contact us was by live chat. They were unable to resolve the issue, and you expressed frustration because, of all the streaming services you have, this is the only one not working. You requested a billing adjustment.
The Sling TV Terms of Use states that Sling TV makes no representations or warranties about the speed or quality of your watching experience on any device. Please note that device performance tends to do better with a LAN connection over Wi-Fi.Performance is notably better on plug and play devices (Android/Roku) even if the TV is of a newer model. If sticking to a ******** app and Wi-Fi usage, then the distance from the router, bandwidth of service and interference with other devices can come into play. Additionally, Sling TV is not currently experiencing any system-wide outages. As it is an app-based service, troubleshooting is limited to the items available on the *********** in our website.
Live chat with a representative is available on our website via the Chat button in the ***********. We currently do not offer assistance by phone.
Sling TV is a live television streaming service and therefore differs from most other streaming services. No direct comparison can be made between services of differing types.
A billing adjustment is not warranted for this issue.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:05/28/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased TV from **************************. Unfortunately, I was barely able to use the service because it froze constantly or would stay in the buffering state. I reached out to Sling to cancel the following month of service twice due to my inability to use the service. To my shock I realized they charged my account anyways for the month of *************** I immediately requested a refund. They refused to refund my money even though they were advised that I was unable to use the service. I want this company to completely cancel this horrible service that I couldn't stream and refund my money back immediately.Business Response
Date: 06/02/2025
May 29, 2025
Ms. ******** *******
******************************************
Re: BBB Complaint #********
*************
Dear Ms. ****************** May 29, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.
You stated that you signed up for the service, but canceled due to technical issues. You found that you were charged again the next month, and then you were denied a refund by our customer service department. You requested to receive a refund.
Please note that there is no record of an attempt to cancel the service on your account prior to May 28, 2025.
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I issued a $45.99 refund. Please allow five to seven business days for processing.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Initial Complaint
Date:05/27/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The issue im having is my bill is normally 45 a month in April they charged me 82 25 so i thought it was because i didnt pay the month before. Then in May they charged me the same amount. I tried calling them and they no longer have a phone number to talk to anyone. So i chatted them and they refused to refund me. I asked for a supervisor and they said they are not able to have anyone call me. They removed this service that got added to my account not even sure how this got added because i havent logged in to my account in a very long time. They refused tobrefund me back the extra ***** a month they were charging me. I have no phone number to even speak to anyone. Very frustrating.Business Response
Date: 05/29/2025
May 28, 2025
Ms. ******* ******
*****************
******************
Re: BBB Complaint #********
*************
Dear Ms. ***************** May 28, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.
You stated that you recently noticed that you were being charged $82.25 per month, but your service is normally $45.00 per month. You chatted with an agent and had the programming on the account corrected. You requested a refund for the overcharge.
Your normal monthly rate was $49.78. Our records indicate that ****** was added to your account on March 30, 2025. This programming was removed during the current billing period. Your monthly rate will return to normal on the next due date. The amount charged to the account above the normal rate was $83.73.
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I issued an $87.83 refund. Please allow five to seven business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Customer Answer
Date: 05/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
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