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Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,495 total complaints in the last 3 years.
  • 429 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being billed for two subscriptions and can only access one I have tried to cancel one of them which has been impossible on their website. This problem began when my credit card number changed and the original billing did not appear on the new card. I signed up for another account. On subsequent credit card billing the original account was again posted, so now I am paying for two accounts. The original subscription was done with a email address that I cannot access any more. In trying to resolve the issue I canceled the second account because I didn't know which charge was for which account. Trying to cancel the original account has been impossible. I am still being billed for the original account. When I enter my original email address to try and cancel it asks for my password which I do not remember any more so I click on change password and add a new password. When I enter the old email address and the new password the website freezes and I get nowhere. HELP

    Business Response

    Date: 06/02/2025

    June 1, 2025



    Mr. **** ***
    ************************************************************************************

    Re:          BBB Complaint #********
                    *************

    Dear Mr. ************** May 27, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you are being billed for two Sling TV subscriptions. You indicated that you no longer have access to your old email address and you have been unable to access your old account to cancel it online. As a result, you canceled your most recent account to avoid additional charges.

    Our records show that the Sling TV account tied to the email address ******************** was canceled on April 10, 2025. The only payment received for this account was on March 18, 2025, for $46.79.

    I was able to locate a second account with the email address ************************ This account was canceled on May 20, 2025, and the last payment we received was on April 13, 2025, for $65.99.

    Sling TV's no-refund policy states programming fees are charged a month in advance, and no credits or refunds are provided for prepaid or partial months of service. Nevertheless, I refunded two charges of $65.99 applied on March 13, 2025 and April 13, 2025, for the second account. Please allow up to five business days for processing. 

    Sincerely,



    *** *****
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** Laslo 

    Customer Answer

    Date: 06/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ***

  • Initial Complaint

    Date:05/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled sling TV 9 months ago and started using ****. I just discovered sling has been charging me monthly ever since I canceled it. The only option given by sling to correct issues is their chat which will only discuss issues that it lists for you to press on. Reimbursement and overcharge is not one of the issues they will discuss. There is no phone number to call.

    Business Response

    Date: 05/28/2025

    May 27, 2025



    Mr. ****** ********* II
    *******************************
    ******************

    Re:          BBB Complaint #********
                    *************

    Dear Mr. ******************** May 27, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you canceled the service nine months ago, but recently noticed you have been charged every month since then. You also mentioned that you were not able to reach an agent for assistance. You requested a refund of all payments made after you said you canceled the service.

    Our records indicate that the account was activated on October 24, 2024, and there is no record of a cancellation prior to May 24, 2025. The account was placed on a three-month pause on January 2, 2025, which went into effect on January *******, at the end of that billing period. The service was automatically restored on April 24, 2025, per the Sling TV Terms of Use.

    Live chat with a representative is available on our website via the Contact Us button in the ***********.

    Procedures for canceling and pausing the service are clearly outlined in the *********** on the Sling TV website.

    A refund is not warranted for this issue.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 22, 2025 I paid ***** for another month of my subscription I set my subscription to end on June 22, 2025 I am now locked out and cant stream even though Ive paid for the next month.

    Business Response

    Date: 05/28/2025

    May 23, 2025



    Mr. ****** ********
    MI 48071

    Re:          BBB Complaint #********
                    *************

    Dear Mr. ******************* May 23, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that on May 22, 2025, you made a payment of $45.99 for a month of service; however, you are currently locked out of your account and cannot view anything, so you requested the payment be refunded.  

    A review of your account under email address *********************** shows that it was started on an Apple device. Your initial $45.99 payment was made to ***** and they provided us with the funds. Your second payment of $45.99 was made to *****, but they did not transfer the funds to us. We encourage you to contact ***** to inform them that we did not receive your payment and you would like it refunded.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    ***** *****
    Corporate *********************************************************************** L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was told upon signup I would receive 3 months service at $33 per month. Second month comes and I'm charged $65. Dishonesty runs a muck

    Business Response

    Date: 05/28/2025

    May 23, 2025



    Mr. ***** Trader
    NJ 08078

    Re:          BBB Complaint #********
                    *************

    Dear Mr. ***************** May 22, 2025, we received your complaint, dated May 22, 2025, filed with the Better Business Bureau.

    You said that you signed up for our service with the understanding you would be billed a discounted rate of $33.00 a month; however, your second month you were billed the full amount. You requested a refund.

    A review of your account reveals that you did not sign up for our "Get 3 Months of Sling Orange for $99.99 and Watch Your Favorite Live Sports for Less" offer. You were required to pay $99.00 upfront for the three months of service. You activated under an offer that provided you with half price for the first month. For more information, please visit *****************************************************.

    We are unable to offer a refund.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:          ****** / ******* Better Business Bureau
                    **********************************************
                    ******, CO 80210

                    ****** ********

  • Initial Complaint

    Date:05/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* is my email to my sling account. Your guys service was not for me and I cancelled after the $33 trial. It charged my card $75 even though I cancelled and I have proof of it via the cancellation email. It just charged my card $75 via invocie ********* and it is illegal. I will dispute this with my card, I haven't even used the service after the charge. This is ridiclous and I will be persuing methods to get this money back, because I cancelled.

    Business Response

    Date: 05/27/2025

    May 22, 2025



    Ms. **** Mcd
    237 August Rd.
    ***********************

    Re:          BBB Complaint #********
                    *************

    Dear Ms. ************** May 22, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you canceled the service, but you were charged $75.00 for another month. You requested to receive a refund.

    A review of your account found no record of a cancellation attempt prior to May 21, 2025.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $75.98 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The settings is inaccessible online (both app and web browser). Told correct password is incorrect (saved to browser so very unlikely but I did try to resolve by changing password). Attempts to reset password are always met with unable to process request error. Have been trying to log in to account settings for a month with no resolution. No 2 factor identity verification. Instead they demand your payment method to verify the account while in chat. They have disconnected customer service phone numbers to call to reach a representative for live help. I would just like to cancel my service at this point as they stand to indefinite collect by locking you out of your account.

    Business Response

    Date: 05/27/2025

    May 22, 2025



    Ms. **** *******
    ****************
    *********************

    Re:          BBB Complaint #********
                    *************

    Dear Ms. ****************** May 21, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you were experiencing difficulty with logging into your online Sling TV account to make changes to your settings. You were unable to reset your password or reach customer service for assistance. As a result, you requested that your account be disconnected.

    My attempt to reach you at ************** was unsuccessful.

    While I apologize for any inconvenience you may have experienced, a review of your account shows that it has been disconnected.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    **** ******
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paused my subscription for Sling TV in August 2024 for 1 month. It he services were supposed to restart in September, but I was only given the option to watch the free services for months. I tried contacting Sling directly in April 2025 when I realized I was still being charged for only the free services. I exchanged a chat with Sling on April 17, 2025, and I was told they would not refund me, but I would not be charged again. They charged me $45.99 the next day (4/18/25). I tried cancelling through my credit card, and I was charged again on May 18, 2025. I have made every attempt to contact the company, but they offer no method to speak to anyone and I was told I could not speak to a supervisor or manager in the chat. I would like to be refunded my $45.99 per month going back to September 2024 when I was only given the option to watch free.

    Business Response

    Date: 05/21/2025

    May 20, 2025



    Mr. **** *****
    MO 63125

    Re:          BBB Complaint #********
                    *************

    Dear Mr. **************** May 19, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you paused the service for one month in August 2024. However, after the pause term, you were only able to watch our Sling ******************* In April 2025,you realized that you were still being charged for the service, with a payment taken on April 17, 2025. You tried to cancel the service through your credit card company, but you were charged again on May 18, 2025. You were also unable to resolve the issue with customer service and your request to chat with a supervisor was denied. You requested a refund of all payments made since September 2024.

    When a customer pauses our service, they are provided with the date when the service will be automatically restored. This policy is also available to view on our website. A review of your account confirmed that the service was restored from pause on September 18, 2024, per Sling TV policy.

    If a customer were not signed into their account, they would only be able to view the Sling *******************

    Our records confirm that the paid service has been in use, with almost 66 hours of usage on paid channels in the last 30 days. To cancel the service, customers can log into the website and select Cancel Subscription on the My Account page.

    We strive to provide excellent service and regret that your experience was unfavorable. Our front line agents and supervisors, both have the same application access and would have provided the same response regarding your concerns.

    Please note that it is each consumers responsibility to monitor their own financial accounts to ensure they are being billed correctly; therefore, Sling TV is not responsible for this issue.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 05/21/2025

     
    Complaint: 23346173

    I am rejecting this response because: My subscription has shown as cancelled on my account since September 2024. I have included a screenshot of the view. I also included screenshots on my complaint showing that customer service said I would no longer be charged after 4/17/25, and I was charged the next day and on 5/19/25. The resolution is insufficient and does not address the inaccuracies provided by customer service, the ********************** website, and the login on all devices. I would like to correct my refund requested amount. After validation on credit card statements, the amount is $343.96. For further documentation, I am including in this complaint that I do not authorize any further transactions from my credit card. I expect a full refund given the screenshots showing cancellation on Slings website. 

    Sincerely,

    **** *****

    Business Response

    Date: 05/29/2025

    May 29, 2025



    Mr. **** *****
    MO 63125

    Re:          BBB Complaint #********
                    *************

    Dear Mr. **************** May 28, 2025, we received your rebuttal, dated May *******, filed with the Better Business Bureau.

    You rejected our response by providing a screenshot showing the cancellation of the account in September 2024. You also said that even though you were told the account was canceled when you chatted in on April 17, 2025, you were charged the next day. You requested a refund of $343.96.

    The screenshot you provided is not dated and therefore, does not prove your account was closed in September. As stated in my previous response, there is no record of a cancellation in that month in our system.

    It appears that our system may not have been providing accurate information when you chatted with our agents on April 17, 2025. We apologize for any inconvenience this may have caused. There is no record of a cancellation for your account prior to May 29, 2025.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $91.98 refund for the April and May 2025 payments. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/17/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for orange + blue service which is $55.83. When I logged in to use the service is said I did not have service. I contacted sling via chat (the only way to contact them). The man after hearing I was charged and did not have service, he told me that I should contact ****** for a refund and then he dismissed me. I paid sling and did not get service in return. ****** did refund me because sling cheated me, but I was signed up to have payment come out each month and I am concerned that they will continue to charge me and Ill have no recourse. I want my service canceled and want all my information removed from their system. I do not want to be charge another ***** from this company.

    Business Response

    Date: 05/20/2025

    May 20, 2025



    Mr. ******* ******
    ********************
    *********, TN 38024

    Re:          BBB Complaint #********
                    *************

    Dear Mr. ***************** May 19, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you paid $55.83 for the Sling Orange + Blue packages. However, when you logged in, you found that you did not have any service. You indicated that ****** refunded your money, but you are worried more payments will be taken. You requested that the account be closed and your personal information removed.

    Our records indicate that a payment of $55.83 was made to restore service on May 17, 2025.A request to delete the personal data was previously processed causing the email address to be deleted. As the email address is used to log into the Sling TV app, this would have disrupted your ability to do so. Our customer service team would also not be able to locate the account.

    The account has been canceled. Please contact ****** to ensure that they will not proactively send a payment to restore the service.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to sling website and saw a deal for first month 23$. I tried to sign up for the deal and was told that it was no longer offered. The deal still appears on the website. I told them this was false advertisement which they denied. They also refused to honor the deal.

    Business Response

    Date: 05/22/2025

    May 22, 2025



    Mr. ******** ******
    CA 92124

    Re:          BBB Complaint #********
                    *************

    Dear Mr. ***************** May 19, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you signed up under an offer to receive the first month of service at half price, but found you did not receive this. You requested that the offer be honored.

    My attempt to contact you at ************** on May *******, was unsuccessful, but I left a voicemail. I also sent an email to **************************** with a request to contact me.

    I was unable to locate an account in our system with the information you provided. Please feel free to contact me at ************** for assistance with this matter.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a service I didn't authorize.

    Business Response

    Date: 05/20/2025

    May 20, 2025



    Ms. **** *******-********
    ************************
    **********, AL 35071

    Re:          BBB Complaint #********
                    *************

    Dear Ms. *************************** May 16, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

    You stated that you were charged for service you did not authorize; however, you did not provide specific details.

    A review of your Sling TV account shows that it was canceled on May 16, 2025. Sling TV's no-refund policy states programming fees are charged a month in advance. No credits or refunds are provided for prepaid or partial months, and if canceled, service will remain active until the end of the billing period. Nevertheless, I made an exception and canceled your service effective immediately and submitted a refund for the $56.99 payment received on May 9, 2025. Please allow up to five business days for processing.

    We apologize for any inconvenience this issue may have caused.

    Sincerely,



    *** *****
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** Laslo 

Sling TV L.L.C. is NOT a BBB Accredited Business.

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