Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription on the day of a new billing cycle wanting to end service immediately. They charged my bank card anyway and said my service would end on May 31. I wanted to end the service on May 1 and get refunded my monthly rate. Ive tried numerous times to contact via their customer service website with no luck. I obtained two customer service contact numbers only to find out they have been out of service. One of the contact numbers was provided by my financial instutution.

  Business Response

  Date: 05/06/2025

  May 3, 2025
  
  
  
  Mr. ******* *******
  ***********************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ****************** May 2, 2025, we received your complaint, dated May 2, 2025, filed with the Better Business Bureau.
  
  You said that you canceled your subscription on the day your bill cycled, but you ended up being charged again. You requested a refund and for the service to be disconnected immediately.
  
  A review of your account reveals that your regular AutoPay withdrawal took place on April 30, 2025. Please note that you had to contact us at least 24 hours beforehand to stop the payment from going through. You contacted us on May ******, and the payment had already been processed.
  
  Please note that Sling TV payments are typically nonrefundable, as detailed on our website here: *****************************************************************************************************. As a courtesy, your account has been disconnected effective immediately and your last payment of $50.36 will be refunded. Please allow five to seven business days for processing. 
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
  
                  ****** Steffani 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account but they still charged me and denied me a refund. I went through their help chat and they claimed high usage which is not the case, I watched ****** games and that was it.

  Business Response

  Date: 05/06/2025

  May 5, 2025
  
  
  
  Mr. **** ******
  AR 71953
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ***************** May 2, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.
  
  You stated that you canceled your account, but you were still charged for service. You indicated that your request for a refund was denied because of usage; however, you maintain that you only watched one *** game.
  
  Sling TV's no-refund policy states programming fees are charged a month in advance. No credits or refunds are provided for prepaid or partial months and if canceled, service will remain active until your renewal date.
  
  Our records show that your service was canceled on May ******; however, your payment of $66.78 had already been processed on April *******, for service form April 30, 2025, through May 31, 2025. As such, your service is scheduled to be canceled on May 31, 2025. Additionally, we show that the service was used on April 30, 2025, for at least three hours. As there has been no usage after April 30, 2025, I made an exception and canceled your service effective immediately, and refunded your payment. Please allow up to five business days for processing.
  
  I apologize for any inconvenience this issue may have caused.
  
  Sincerely,
  
  
  
  *** *****
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  i will note my bank records show the payment on May 1, and I canceled late night April 30 which may get into timezones. Also, I am not claiming to have watched one game, I watched all the ****** game that month. 
  

  I did see the refund in my account and am happy with this resolution. Will subscribe again next year for playoffs. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, (April 30th, 2025) I signed up for Sling Tv via the internet as a first time customer. ********************** TV advertised Half off your first month ************* package for $30.50/mo (Originally *****) Includes: 1 month free **** (originally $9.99) and 1 month free Unlimited DVR ($4.99)My order summary: Subtotal: $30.50 Tax: $2.06 Todays Total: $32.56 Disclaimer: Monthly Bill ***** Promotional Period $***** + tax Your next payment will occur on 05/30/2025 at 12:11 PM EDT Everything looks good to me, so I click the button to process payment. First, a $1.00 charge. Second, a $75.77 charge to my account. They charged me full price for everything. SHADY SHADY SHADY SHADY I went through the sign up process once again, this time taking screenshots along the way. Also, I went through their service and privacy policies and found this:Rights to Opt-Out. If you do not agree to this Arbitration Provision, you have 30 days after you set up an account with us or you start your Services, whichever happens first, to opt out of thisArbitration Provision. To do that, send a written notice to Sling TV, Attn: Dispute Resolution, P.O. Box 9033, Littleton, Colorado ************** may download and use the form Opt-Out Notice from our website. (*****************************************************************************************) If you decide to opt out of this Arbitration Provision, it won't negatively affect your relationship with us or our delivery of Services. If we get a notice to opt out postmarked after the thirty-day period described above, it won't be valid and you will be bound by this Arbitration Provision.***** clicking the link to download and use the OPT-OUT form, I notice a different address than previously provided (Sling TV L.L.C., Attn: Office of the General Counsel, ********************************************************) SHADY SHADY SHADY SHADY They literally robbed me, hopefully unintentionally.

  Business Response

  Date: 05/02/2025

  May 2, 2025
  
  
  
  Mr. **** *********
  *************************
  ***********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ******************** May 1, 2025, we received your complaint, dated April *******, filed with the Better Business Bureau.
  
  You stated that you signed up for the service under a promotion for the first month of service at half price with **** and Unlimited DVR free for one month. However, after you activated, you found that you had been charged full price. You also noticed an additional $1.00 charge. Additionally, you mentioned that, in relation to the arbitration opt-out clause of the Sling TV Terms of Use, you found two different addresses listed on our website. You requested a billing adjustment and the correction of the addresses on the website.
  
  Our records indicate that the promotional offer you reference was not selected when your account was set up. The system charged full price for Sling Blue and Orange and did not provide **** for free.Unlimited DVR was also not added to the account. As a courtesy, I applied a one-time credit of $50.00 to your account. We apologize for any inconvenience you may have experienced.
  
  When setting up a Sling TV account, a $1.00 hold is placed on the payment card entered to confirm that the card is valid. This hold is released after a few days.
  
  Please note: both of the addresses you found on the website are valid for submitting an arbitration opt-out form.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to watch a playoff game today, but it turned out that it was blocked. However, nothing in Sling's advertisement indicated that the game would be blocked. Their false advertisement stated we could watch ALL playoff games. I signed up for all 3 of their plans, Orange, Blue, and *** league pass and I still could not watch. The company led me to believe I would be getting a product, but it was false. I was trying to watch game 5 ******* vs Magic, but I couldn't. I paid the following charges $52.41 + $19.35 + $17.04. I paid for nothing, I couldn't watch what I wanted. And I'm very disappointed and frustrated that customers always get the short end of the stick when companies loosely falsify and advertise wrong. I would really like to get my money back.

  Business Response

  Date: 05/01/2025

  May 1, 2025
  
  
  
  Ms. ******** *******
  ***************************
  ************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************************** 30, 2025, we received your complaint, dated April 29, 2025, filed with the Better Business Bureau.
  
  You stated that you signed up to watch the *** playoffs, but you were not able to access the games you wanted. You requested to receive a refund. 
  
  The Sling TV website clearly states that certain programs may be unavailable due to programmer restrictions or blackouts, as determined by geographic location.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued an $88.84 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Sling (for the third time, I think) in January or February 2025. At the end of March I left the ************* for a long trip overseas, assuming I could continue to use Sling when I was traveling. When I discovered that I cannot access Sling outside *****************, I attempted to cancel. I cannot log into my account, nor any ********************** website, from outside the **** So I could not cancel my account online. I tried to look for a working phone number and found none (including the one that appears on my credit card billing statement.) I tried reaching them on ******** with no response and on *******/X. In the latter case I got automated messages saying I could contact them via chat bot, which I also could not access outside *****************! I even tried tweeting at them on *******/X with no response. (Photo attached). How is this business able to keep operating when they are IMPOSSIBLE to contact?? I have already filed a complaint with my bank. I would like Sling to refund the charges from April 24 ($50.99) and to cancel my account, for the love of god. Disgustingly bad service.

  Business Response

  Date: 05/01/2025

  May 1, 2025
  
  
  
  Ms. ******* *****
  DC 20009
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************************** 29, 2025, we received your complaint, dated April 29, 2025, filed with the Better Business Bureau.
  
  You stated that you have been unable to cancel your Sling TV service, as you are outside of *****************. You also indicated that you are unable to access your online account or reach customer service via chat or social media. You requested that your service be canceled and a refund provided.
  
  As indicated on our website, to subscribe, modify your account or watch ********************** TV, you must be in one of the ******************* ************
  
  I canceled your service, effective immediately, and refunded the $50.59 payment received on April 23, 2025. Please allow up to five business days for processing.
  
  We apologize for any inconvenience this issue may have caused.
  
  Sincerely,
  
  
  
  *** *****
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** Laslo 

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not used Sling service for over 3 years. I have tried to cancel the account, but they do not have a customer service # that works. The number on my bank account shows ************, this number sends me to a website. I do not have a relationship with Sling so I cannot log into the web site as I have no account information or password, yet the continue to bill me.

  Business Response

  Date: 04/30/2025

  April 29, 2025
  
  
  
  Ms. ******* *****
  *****************************************************************************************************;
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************************** 28, 2025, we received your complaint, dated April *******, filed with the Better Business Bureau.
  
  You said that your efforts to cancel your account, which you have not used in three years, were unsuccessful. You stated that you are unable to access your online account because you no longer have the account information. You requested your billing be adjusted.
  
  Please be aware that a review of your account indicates that the service has been used since that time, and the online account accessed.Additionally, the credit card on file has changed four times since 2022, with the most recent change in March 2025.
  
  Please note: to cancel a Sling TV subscription, one may select the Cancel Subscription link on the My Account dashboard. I closed your account and provided a courtesy refund of your last payment, but no billing adjustment is warranted.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************************;
                  ******, CO 80210
  
                  ****** ********
  

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i cancelled my service or subscription with sling tv three days before next payment was due.i check the balance on my card ,23 dollars.i had 68 dollars on it last transcation.46 dollars was taken out of my account.thats how much the sling tv payment was.i want my money back

  Business Response

  Date: 04/29/2025

  April 29, 2025
  
  
  
  Mr. ****** ****
  AL 35405
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************************* 25, 2025, we received your complaint, dated April 25, 2025, filed with the Better Business Bureau.
  
  You said that you canceled your Sling subscription three days before the due date;however, when you checked your bank account, you found that another $46.00 was taken.
  
  My attempts to reach you by phone on April 26 and 29, 2025, were unsuccessful;however, I left a voice message each time.
  
  I was unable to locate your account with the information provided; I will need the email address tied to your Sling account to conduct proper research and consider your refund request. Please feel free to contact me at ************** with this information.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ****** ********

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling owes me money or service. On March 11th I paid $259.16 for three months of sling blue service, the sports extra package and ******* Then on March 27th I called and cancelled my service but was only refunded for the ***** portion of the package for a total of $95.45 and the streaming service was still active until June 11as I wasnt refunded for the streaming part of the package I purchased on March 11th. I chatted with someone today to get prices on adding the orange service to my account. All I wanted was the cost and the agent charged my account $21.41 for what I dont know. I had to chat back again and speak to someone about getting that refunded as I never authorized the purchase. At that point, I asked to cancel my service completely and I was told that I would receive a prorated refund of $164.02 for the remaining time on my account (through June 11). The last agent I spoke to said there is no record of a refund of $164.02 but my service was completely turned off today April 24th. So, sling owes me money or turn my service on until June 11th.

  Business Response

  Date: 04/28/2025

  April 28, 2025
  
  
  
  ****** ******
  PO Box 1081
  ******************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****** ******:
  
  On April 25, 2025, we received your complaint, dated April 24, 2025, filed with the Better Business Bureau.
  
  You stated that you paid $259.16 for three months of Sling Blue with the Sports Extra package and an AirTV device. You canceled the service on March 27, 2025, and requested a refund, but you only received $95.45 for the cost of the AirTV device. You contacted customer service who told you that the account would be shut down and a $164.02 refund provided, but you did not receive anything.
  
  A review of your account confirmed that a $95.45 refund was processed on March 27, 2025, and a second refund of $163.71 was processed on April 25, 2025. Please confirm receipt of these refunds totaling $259.16 with your financial institution.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to reach out via chat and customer phone number. Most the numbers are disconnected and the one I talked to said they would be able to take care of it and now says that is not their job. I have tried the chat, but no one is there to talk to **** tried Sling for one month and then wanted to cancel. When I do it online it says it will cancel, but is going to charge me another month. I have tried to talk to someone and because no one calls me back or bothers to answer my chat I am being billed again.

  Business Response

  Date: 04/23/2025

  April 23, 2025
  
  
  
  Ms. *** *****
  ********************************
  Gallvants Ferry, SC 29544
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************************** 22, 2025, we received your complaint, dated April 22, 2025, filed with the Better Business Bureau.
  
  You stated that you wanted to disconnect your account before the next billing cycle, but you had difficulty reaching customer support to process this request. When you did disconnect your account on April 21, 2025, online,you had already been charged $65.87 for the next month, as your new cycle started on April 20, 2025.
  
  My attempt to contact you at ************** was unsuccessful.
  
  As an exception, I issued a refund for the $65.87 payment; please allow 3-5 business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  **** ******
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Sling either on purpose or by accident is using deceptive practices when a person trys to cancel their subscription. When you go online and cancel a subscription, you get an email showing your account is cancelled. Then one minute later, you get another email from Sling showing your account has been reactivated. I ******* this problem and there are others with this same problem. If you try use the help or cancellation features on sling. The exact thing happens. You get a cancellation email followed immediately by a reactivation email. The phone number for Sling headquarters as reported on BBB is no longer current. There is no way to communicate this problem on their website and getting the problem solved. I want my Sling Account to show that my account is cancelled and I do not want to be charged any additional fees. I want Sling to correct this practice so that me or anybody else does not receive contradictory communication when cancelling an account. I also thing that Sling should have some avenue of reporting these kinds of problems. Please see my attached documentation. It shows the record of emails I received when I tried cancel my subscription on 4/4/25. It also shows that after my attempted cancellation, that the cancellation button is still showing and it shows that I am past due, which I am not. I want to be contacted by email and let me know that this problem has been solved.

  Business Response

  Date: 04/29/2025

  April 28, 2025
  
  
  
  Mr. ***** *****
  ******************
  *****************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************************** 21, 2025, we received your complaint, dated April 21, 2025, filed with the Better Business Bureau.
  
  You stated that you canceled your Sling TV account online and received a confirmation email; however, several minutes later you received an email indicating it had been reactivated. You also said that the phone number to reach customer service is no longer active.
  
  A review of your account confirms that your Sling TV service was canceled on April 14, 2025. However, several payments were attempted through ****** Play, prompting your account to be restarted. Additional attempts to cancel your Sling TV service on April 21 and 24, 2025, resulted in ****** Play restarting the service. Your Sling TV service was once again canceled on April 28, 2025. We suggest that you also cancel the account through ****** Play and ensure no additional payment attempts are made by them. Additionally, any billing/payment concerns should be addressed directly with ****** Play.  
  
  Please be advised that our chat option (available on our website at: *********************************************************), is designed to assist with any issues that arise.However, if contact by phone is necessary, our customer service agents will reach out directly.
  
  We apologize for any inconvenience this issue may have caused.
  
  Sincerely,
  
  
  
  *** *****
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** Laslo 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23230579
  
  I am rejecting this response because:

  Thank you for your response. My first concern is to make sure that I would not be charged a fee after I cancelled my subscription through Sling and to receive a refund if I was ultimately charged for the next month even after I cancelled my subscription.
  
  My second concern is for me and other customers not to experience bad customer service and overcharging of customers by **********************.
  
  In your response, you wrote:
  
  You stated that you canceled your Sling TV account online and received a confirmation email; however, several minutes later you received an email indicating it had been reactivated. You also said that the phone number to reach customer service is no longer active.
  
  In my complaint, I said that I had tried multiple times to cancel the Sling Subscription through the Sling Website and each time I would get an email acknowledging my subscription was cancelled and each time, within about a minute, I would receive another email saying that my subscription was reactivated. This same thing happened a minimum of 5 times.This was documented in my attached document.
  
  In your response, you also wrote:
  
  A review of your account confirms that your Sling TV service was canceled on April 14, 2025. However, several payments were attempted through ****** Play, prompting your account to be restarted. Additional attempts to cancel your Sling TV service on April 21 and 24, 2025, resulted in ****** Play restarting the service. Your Sling TV service was once again canceled on April 28, 2025. We suggest that you also cancel the account through ****** Play and ensure no additional payment attempts are made by them. Additionally, any billing/payment concerns should be addressed directly with ****** Play.
  
  Please be aware that I never attempted any payments through ****** Play. I signed up for a Sling account when I started my subscription and like previous times, I initiated a cancellation through my Sling Account. In previous times, Sling would change my account status to cancelled and would not reactivate my account unless I specifically reactivated my account on the ********************** Website. Any payment initiation by ****** Play or any other provider other than Sling should not override my decision to cancel or reactivate my account. This is clearly a software system problem that overrides the will of Slings Customers (Account Holders). Any billing/payment concerns by me that resulted in charges from Sling activating my account without my action of restarting the account through the ********************** Web Site should not be my concern. To provide good customer service to your users, you should insure that third party providers cannot override Slings responsibility to make sure that a members activation or cancellation request within Sling is determined by some outside entity.
  
  Additionally in your response, your wrote:
  
  Please be advised that our chat option (available on our website at: *********************************************************),is designed to assist with any issues that arise. However, if contact by phone is necessary, our customer service agents will reach out directly.
  
  Please note that (*********************************************************)and ***************************************************************** is of no use for this problem. Your help screens are limited by topics and do not allow customer complaints to be voiced in all situations and or to notify sling that a problem has not been solved. In my case, I tried several times to figure out a way to get the problem with the unwanted reactivation solved. Even when I identified the problem as a cancellation issue, the help system would not let me explain the problem. The system would only allow me to select the option to go ahead and cancel my subscription again. And once I used the help system option to cancel my subscription. My problem was not solved. Again I received an email saying my subscription was cancelled. And again within about one minute, I would receive an email that my subscription was reactivated (against my will.)
  
  For over a year, I have used Sling and been happy with the service it has provided. My hope is that Sling would take this serious and prevent other users from a negative user experience and from being charged for additional fees after the customer initiates a cancellation of a subscription. I have spent a lot of time and effort trying to fix this problem. I have cancelled a credit card to try and prevent additional charges.A Sling customer should not have to contact the ********************** in order to get a problem solved.
  
  Thank you for your efforts in this matter. Thank you for trying to keep this complaint and future complaints from escalating.
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/12/2025

  May 11, 2025
  
  
  
  Mr. ***** *****
  ******************
  *****************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. **************** May 7, 2025, we received your rebuttal, dated May 7, 2025,filed with the Better Business Bureau.
  
  You expressed further concern with your attempts to cancel your Sling TV account. You maintain that you never authorized any payments to be made through ****** Play, and your account should have remained closed. You asked for any payments received by us after the disconnection request to be refunded. 
  
  As previously advised, a review of your account confirms your ********************** TV service was canceled on April 14, 2025. While your account was being canceled on our end, it was not picked up by ****** Play and as a result, ****** Play continued to process an invoice and purchase. Please be advised that this issue is being addressed by the appropriate team.
  
  Your Sling TV service was canceled on April 28, 2025, and remains canceled. Additionally, we show that only one payment (on April 24, 2025)was processed, which was refunded on April 28, 2025.
  
  We appreciate your feedback and we again apologize for any inconvenience you experienced.
  
  Sincerely,
  
  
  
  *** *****
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** Laslo 

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****