Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling is an unethical and fraudulent company, and really needs to be put out of business. It really does need to be carefully investigated. I can see online numerous other people going through the same thing via their complaints. It's fraudulent. I canceled my account on 2/3/25 and have a screen shot from their system showing the account was canceled. However, I was billed on 2/3/25, 3/3/25 and 4/3/25 for $49.50 each month. These are not legitimate charges. I canceled the account. The **************** number listed on my statement is ************. When dialed, you get a message that you have reached Sling, but the number is no longer in service and you are referred to their website. I've chatted online with their website. It is useless. I clearly expressed that I do not ever want to do business with Sling and that I wanted to be refunded for the incorrect billing. I was told that it does not refund if complaint is not within 30 days of the billing date. It was very clear from the interaction with the online person that I don't want the service but it billed me again in March 2025 and April 2025 for $49.50, The online site does not give you an account number that you can reference. It gives you no reference information to provide to the Better Business Bureau or any other regulatory organization.

  Business Response

  Date: 04/22/2025

  April 22, 2025
  
  
  
  Mr. ****** ****
  ********************************** NE, Apt. 14
  ***********, NM 87110
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************************* 21, 2025, we received your complaint, dated April 21, 2025, filed with the Better Business Bureau.
  
  You stated that you canceled your service on February 3, 2025, but you were charged on February 3, 2025,March 3, 2025, and April 3, 2025, for about $49.50 each time. You chatted with an agent about a refund, but your request was denied. You also indicated that the customer service phone number you called was no longer in service, and our website does not provide an account number for reference. In addition, you provided a screenshot of a cancellation verification. You requested to receive a refund.
  
  I found the account in question under ********************** Please note, Sling TV does not use account numbers and your email address is the identifier for your account. There is no record of a cancellation attempt in February 2025, and the screenshot you provided is dated February 3, 2024.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service. As an exception to this policy, I issued a $49.50 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company no longer provides a working method of contacting them to report issues or anything for that matter. They offer an app for viewing and within the app details they provide 2 phone numbers and 1 email address, all of which are "disconnected" in that they have a message that states the phone numbers are no longer monitored by agents and email sent to the support address is sent back as a ***, meaning the email address does not exist. On their website they do not have a "contact us" section and their support section just directs you to a "chatbot" that replies with "thank you for submitting feedback" and ends the chat prematurely, no matter what option you select or what issue you may be having.

  Business Response

  Date: 04/22/2025

  April 21, 2025
  
  
  
  Mr. ****** *********
  NJ 07002
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************************** 21, 2025, we received your complaint, dated April 20, 2025, filed with the Better Business Bureau.
  
  You stated that Sling TV no longer provides a method of contacting a live agent. You also indicated that there is no Contact Usbutton on our website and the only chat option is with a bot. You provided screenshots that included several contact numbers and an email address for Sling TV, but these are not working. You requested assistance.
  
  The screenshots you provided do not contain official information from Sling TV. Live chat with a representative is available on our website via the Contact Us button in the *********** located in the About section at the bottom of the main webpage at ******************************.
  
  We apologize for any inconvenience you may have experienced.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23228664
  
  I am rejecting this response because:

  As noted in my complaint, the *** chatbot" on your site is also not forwarding requests to a human customer service rep. **** attempt at using the "chatbot" ended with "thank you for submitting feedback" and that was all. Didn't matter what option you choose from the selection, including selecting OTHER and typing the issue being reported.
  
  Also note the screenshots provided of the support numbers and email are from Sling ******, they are in the application from the ****** Play store and are what is used to view content from Sling TV. No one else maintains that app and perhaps Sling should update the content if these options are no longer available.

  Sincerely,

  
  ****** *********

  Business Response

  Date: 05/01/2025

  April 30, 2025
  
  
  
  Mr. ****** *********
  NJ 07002
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************************** 30, 2025, we received your rebuttal, dated April *******, filed with the Better Business Bureau.
  
  You maintain that you were not able to speak to a live chat agent and our bot will not transfer you to one. You indicated that every option you select results in the bot ending the chat.
  
  Our AI bot is designed to assist in resolving common questions from our customers. If it cannot resolve an issue and human intervention is needed, the bot will offer an option to chat with a live agent. Attempting to bypass the bots assistance will generally result in the option to submit feedback to the company and end the chat. As stated on the website, live chat agents are available daily from 8:00 am to 1:00 am ET.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23228664
  
  I am rejecting this response because:

  Your assumption that I am somehow trying to or have bypassed your AI chat bot is both insulting and ignorant, as well as false. I'm guessing you know nothing about customer service or that without customers ********************** would not exist. When you wake up and realize that I am a paying customer who is metely asking for support, maybe then you will see the error of your ways. Till then perhaps you can pass this along to someone who knows how to treat paying customers and not call them liars or make false accusations? Here we are 2 replies in and I still have no support or customer service, just proof that ********************** cares nothing about it's customer base and has no interest in resolving this issue, or maybe it's just you. Perhaps I'll take my business elsewhere since the simple task of getting help with your service is obviously an issue for you. Best of luck to you. My zero star rating of the service will remain. 

  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ********** pass subscription through sling TV on April 12, 2025 for $16.99 and I have not been able to access any games. Sling tv does not have live customer service and its chat process is via bots. I was already charged $16.99 and cannot get my money back.

  Business Response

  Date: 04/21/2025

  April 21, 2025
  
  
  
  Ms. ******** *******
  NY 11787
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************************** 18, 2025, we received your complaint, dated April *******, filed with the Better Business Bureau.
  
  You stated that you purchased the ********** Pass and paid $16.99, but you have not been able to view any of the games you want. You also expressed difficulty contacting a live customer service agent. You requested to receive a refund.
  
  The ********** Pass provides *** basketball games from across the country, but generally does not own the broadcast rights for games in your local area. The broadcast of a local event on ********** Pass will be blacked out in your local area to protect the local broadcaster's rights.
  
  Our access to live chat is available on our website via the Contact Us button in the *********************************************** no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service. As an exception to this policy, I issued a $16.99 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased SlingTV service on April *******. I chose the Orange and Blue package, and added the Max Add-on subscription. On April 17, I was streaming on the Max app using my fire stick. When I was instantly kicked out of the app. I tried to log back in using my cable provider, when I received a notification stating that Max couldnt verify my provider. I contacted SlingTV via chat. I was instructed to contact Max. I did so, and after spending almost an hour with no success, I was then told to contact SlingTV. I asked for a supervisor, and contacted SlingTV again via chat while still on the phone waiting for a supervisor for Max. The chat agent at SlingTV stated there was nothing they could do despite me paying for service. They also claimed there would be a ticket created for this issue. The supervisor at Max granted me temporary access until April 21, 2025 to give me time to get through to SlingTV and hopefully get this problem resolved. The supervisor at Max also stated that the only way this can be resolved is if SlingTV cancels my subscription and creates a new account. Please note that SlingTV chat agent made it clear that a refund cannot be given despite services being paid for, and only having services for 24 hours.

  Business Response

  Date: 04/21/2025

  April 21, 2025
  
  
  
  Ms. ****** ******
  PA 19064
  
  Re:          BBB Complaint #********
                  ************
  
  Dear *************************** 18, 2025, we received your complaint, dated April *******, filed with the Better Business Bureau.
  
  You stated that you signed up with Sling TV and added the Max premium channel pack. You logged into Max with your Sling TV credentials and you were watching a show when you were logged out. When you tried to sign in again,Max told you that they could not verify the provider. You requested that the problem be corrected and to receive a refund.
  
  There is no problem on your Sling TV account that would cause this issue. Your account is active and Max is active on it.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service. As an exception to this policy, I issued a $6.92 refund for the Max subscription. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23220361
  
  I am rejecting this response because:
  
  I never stated that my Max subscription wasn't active. The problem is that Max couldn't verify my Sling TV Subscription. That resulted in me not being able to watch Max content. I spoke with a Supervisor at Max and he confirmed the problem I was having. His answer was that Sling TV terminate my service and create new service with Max subscription in order to get new credentials that will allow me to utilize Max content. The fact that no refunds are given is wrong. If there was no service through no fault of mine, then I'm entitled to refund. To say this is a one-time exception is insulting. It is clear that the attachments I submitted weren't read and/or weren't read thoroughly. I also asked to be contacted by the company, which has not happened. So I am not satisfied. Thank you
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/29/2025

  April 29, 2025
  
  
  
  Ms. ****** ******
  PA 19064
  
  Re:          BBB Complaint #********
                  ************
  
  Dear *************************** 25, 2025, we received your rebuttal, dated April *******, filed with the Better Business Bureau.
  
  You rejected our response stating that you never said your Max subscription was not active. You said that Max told you a new Sling TV account should be built. You also disagree with our no-refund policy. You requested to be contacted. 
  
  My attempt to contact you at ************** on April 29, 2025, was unsuccessful, but I left a voicemail.
  
  As stated previously, there is no problem on your Sling TV account that would cause this issue. If you would like to set up a new account, please do so on our website at ****************************** and use a different email address than your current account.
  
  ********************** TV is a prepaid service, and our refund policy is outlined in the terms of use on our website. We regret that you disagree.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company allows for subscription to their service but has no course of action to unsubscribe, nor any customer service number to reach out to. Any attempt to unsubscribe through the website is met with cannot complete message. Their customer service number is a false one. It goes nowhere

  Business Response

  Date: 04/17/2025

  April 17, 2025
  
  
  
  Mr. ***** ********
  *****************
  ******************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 17, 2025, we received your complaint, dated April *******, filed with the Better Business Bureau.
  
  You stated that there is no course of action a customer can take to cancel the service and no customer service phone number available. You said that any attempt to unsubscribe through the website is received with an error message. You requested a billing adjustment.
  
  I was not able to locate the account in question with the information you provided in your complaint.
  
  To cancel your Sling TV service, log into the website at ******************************, select My Account, and then click the Cancel Subscription button. If you are having trouble with this system, our online chat system is available on our website via the Contact Us button in the Help Center.
  
  Your request for a billing adjustment is denied.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 04/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won a free year of services company offered on THEIR app and they will not honor after talking to customer service. I simply want the company to provide what they offered. They REFUSE to do what they say. There is no number to call, only chat.

  Business Response

  Date: 04/16/2025

  April 15, 2025
  
  
  
  Mr. **** ********
  MI 48331
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 14, 2025, we received your complaint, dated April 14, 2025, filed with the Better Business Bureau.
  
  You stated that you won a free year of service through the Sling TV app. You said that you spoke with customer service, who would not honor the promotion. You indicated that there are no phone numbers to call for customer service anymoreonly an online chat option.
  
  When we spoke on April 15, 2025, you told me that you had received a confirmation email indicating your free year of service would be applied to your account within 48 hours; therefore, you considered the issue resolved.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Sling reached out to me and provided what they promised. This case is closed thank you.
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to cancel service but cannot log in ; cant get to talk to a live body. This has been going on for months and ****** wont stop paying them unless I cancel and I cannot retrieve my credentials because the sling website requires I sign in.

  Business Response

  Date: 04/16/2025

  April 15, 2025
  
  
  
  Mr. John ************ 19132
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ***************** April 14, 2025, we received your complaint, dated April 13, 2025, filed with the Better Business Bureau.
  
  You stated that you have been trying to cancel the service, but you were unable to speak to a live representative. You also mentioned that you are unable to log into the website because you cannot retrieve your credentials. You requested contact and a billing adjustment.
  
  I was not able to locate the account in question with the information you provided in your complaint. My attempt to contact you at ************** on April 15, 2025, was unsuccessful, but I left a voicemail requesting that you contact me directly to provide the email address associated with the account.
  
  To cancel your Sling TV service, log into the website and select My Account then click the Cancel Subscription button. Our customer service phone number and online chat system are available on our website via the Contact Us button in the Help Center.
  
  The sign-in page on the Sling TV website includes options to assist in recovering the username and password on an account.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Channels I paid for are missing and Sling refuses to fix the issue or refund my money. Nor will they allow me to speak with management nor will they give me the number to customer service, instead, forcing me to deal with overseas call centers. Today April 9, 2025.

  Business Response

  Date: 04/11/2025

  April 11, 2025
  
  
  
  Mr. **** ********
  ****************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***************************** 9, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.
  
  You said you are not receiving all of the channels that you pay for, and your efforts to resolve this issue with customer support were unsuccessful.
  
  I attempted to reach you by phone on April 10 and 11, 2025, but I was unable to get ahold of you.
  
  Without the ability to troubleshoot and understand the issue further by speaking with you, I am unable to provide any more assistance.However, you may contact our technical team through the help center at ****************************** to
  troubleshoot the technical issues you are experiencing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  **** ******
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received no receipts for this service via my email: ******************* but was charged since October of 2024 for a service I never signed up for (I signed up for the free service):Nov 2024 statement, charge on 10/20: $22.50 Dec 2024 statement: $45.00 Jan 2025 statement: $50.99 Feb 2025 statement: $50.99 March 2025 statement: $50.99 I was told on the phone (on April 4, 2025) that 1) Sling has no office in the ** for me to report to but I found their corporate headquarters online in ************ and 2) I could only get a refund for the month of March 2025. I would like my full refund of $220.47 since I never ordered or even used this service.

  Business Response

  Date: 04/10/2025

  April 10, 2025
  
  
  
  Ms. ******* ******
  **************************************
  ********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear *************************** 9, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.
  
  You stated that you have been charged since October of 2024. You indicated that you only signed up for the free service. You contacted customer service and you were told that we would only process a single refund for the most recent month. You requested to receive refunds for the remaining payments made, totaling $220.47.
  
  A payment card is not required to use our Sling ******************* A payment card would only be required if a customer intended to subscribe to our pay-TV service.
  
  The Sling TV Terms of Use state, You understand and agree that payments are nonrefundable. We are not obligated, and you are not entitled and hereby waive any right, to any credit, refund, price adjustment or any other discount, compensation or recompense for any partially used or unused service. An exception to this policy was made to provide one courtesy refund of $50.99.
  
  It is each consumers responsibility to monitor their own financial accounts to ensure they are being billed correctly; Sling TV is not responsible for this issue.Therefore, no additional refund is warranted.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23161849
  
  I am rejecting this response because: I was never given a receipt or notified of each charge. I had no idea I was signing up for a paid service. If this business transaction were legitimate, I would have been issued a receipt for payment but I never was. It should be clear that I did not use the service or know that I even had this service. Again, no receipt was ever issued by **************************.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/21/2025

  April 18, 2025
  
  
  
  Ms. ******* ******
  **************************************
  ********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear *************************** 17, 2025, we received your rebuttal, dated April *******, filed with the Better Business Bureau.
  
  You stated that you neither received a receipt for purchase of the service nor did we notify you of the charges each month.
  
  Entry of an email address into our system is not required to use our Sling ******************* Upon activation of our paid service, a confirmation email is sent to the address used to set up the account. Payment notifications and important updates are also sent by email to this address.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23161849
  
  I am rejecting this response because:
  I never received any receipt or confirmation of service via this email address. Please provide proof. I have received nothing from you regarding charges or membership.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/30/2025

  April 29, 2025
  
  
  
  Ms. ******* ******
  **************************************
  ********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear *************************** 25, 2025, we received your second rebuttal, dated April 25, 2025, filed with the Better Business Bureau.
  
  You reiterated that you never received a receipt for purchase of the service. You requested proof that these items were sent.
  
  We confirmed that emails were sent to ****************** regarding the Sling TV account under the same email address, including the initial activation email. These records can only be released with a subpoena request.
  
  As stated previously, it is not possible to set up a Sling TV account without entering your email address and payment information. Having done this, you agreed to the terms of use available at ******************************, which outline our refund policy, as provided in our initial response to your complaint.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23161849
  
  I am rejecting this response because: again, I never received a receipt. The reply from ************************** does not address this issue and merely avoids. I never denied giving out my email address. In fact, I gave it out so I could log in to what I thought was an free account. I never used the service (and the customer service representative on the phone acknowledged that she could see in my account that I never used it). Had I been sent a receipt at that email address, I would have known there was a mistake. I never received a receipt and therefore had no knowledge I was being charged monthly. Any respectable business who is aware of these facts would refund the money.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Logged into their website on 4/3/25 - Clicked on 'Resubscribe' with 3 days left on my account - Clicked on the 'Add A Gift Card' and added a gift card I bought online from Best Buy - Saw that the gift card would be deducted a $100 for what I assumed was a $100 dollars worth of their blue service (which I was resubscribing for)- Finished and saw no indication of my gift card being applied.- Tried to use it again thinking it wasn't applied and now it says its redeemed I've tried chatting 3 times and calling twice and was given 5 different resolutions:Chat 1 on 4/3: Contact Best Buy for a refund which is not possible as gift cards are final Call 1 on 4/3: Remove current payment method and add gift card when subscription renewed on 4/6/25. This was not possible as you can't remove a gift card. I added a credit card that wouldn't allow a charge and then tried to add a gift card and it again said redeemed Call 2 on 4/2: They verified that the gift card was on my account and was for $100 and that it would be used on 4/6/25 and not to worry Chat 3 on 4/6 when the account said billing error: The gift card is present and will be charged and not to worry Chat 4 on 4/7 after account was cancelled: I asked for clarification and proof the gift card was going to be used. They called me and put in a support ticket that will now be looked at within 3-5 days with a random ticket number and still not ************* complaint is their site let me use a $100 gift card which says it will cover prorated days if not enough to cover your subscription. My expectation was that it would pay for one month (at $54 for the blue service) and then a prorated month in which I was going to resubscribe using a ********, I'm out $100, I still don't have service, and I've been given multiple reasons why I gave them a $100 with nothing to show. I don't trust my ticket will be looked at in 3-5 days and all I want is $100 worth of blue service or 2 months of service. Just what I paid for.

  Business Response

  Date: 04/10/2025

  April 9, 2025
  
  
  
  Mr. **** *******
  ************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************************** 8, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.
  
  You stated that you failed in your attempt to apply a $100.00 gift card to your account on April 3, 2025. You contacted customer service, but the issue was not resolved. You said that a ticket was opened, but it will not resolve the issue. You requested to receive a billing adjustment.
  
  Our records show that this issue was resolved through the ticket in question on April 9, 2025.Our back office was able to confirm that the gift card applied to your account,but a failed payment attempt on April 6, 2025, caused it to be canceled. They restored the account and updated the next billing date to June 14, 2025. Therefore,a billing adjustment is not warranted.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I took this step of filing a complaint in hopes that if the ticket was not resolved I would have another way to remedy it. Thank you for your quick response and following up.
  

  For the record I still feel that the customer service offered before the final ticket was not only confusing but also frustrating. I appreciate the help but at the same time 5 different interaction with 5 different solutions, 4 of which were wrong (asking me to try and get a refund from the issuer was by the far the most frustrating) made me feel I was being brushed off or that its fine that I applied a gift card for $100 and didnt have any indication on my account that it was applied.

  Im glad that these complaints are handled and thank you again for following up.

  
  Sincerely,
  
  **** *******