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Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,494 total complaints in the last 3 years.
  • 422 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * March 16, paid Sling subscription$56.65. * March 18, for some reason my subscription was immediately canceled.* I spoke to a customer service *** on several occasions and they informed me they could not provide a refund because the account was handled by a third-party. I spoke to the third-party (*****) and they told me this was a Sling TV issue.* March 21, I resigned a new Sling TV subscription for $62.82.* I am requesting my March subscription $56.65 refunded.

    Business Response

    Date: 04/09/2025

    April 8, 2025



    Mr. ***** *******
    KY 40291

    Re:          BBB Complaint #********
                    ************

    Dear **************************** 7, 2025, we received your complaint, dated April 7, 2025, filed with the Better Business Bureau.

    You said that your service was disconnected after you paid and you were required to make a second payment. You requested a refund.

    I issued a $56.65 refund; please allow five to seven business days for processing.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:          ****** / ******* Better Business Bureau
                    **********************************************
                    ******, CO 80210

                    ****** ********

    Customer Answer

    Date: 04/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ***** cent from sling tv I have always loved sling but I think their was a issue with my payment option with cash app Im hoping we can make this right since then I cancelled the card I have proof of the charge sling tv was saying that my account was cancelled I have a new card and I can give you the info if my refund is approved

    Business Response

    Date: 04/10/2025

    April 9, 2025



    Mr. ***** ********
    **************************
    *******, ** 28128

    Re:          BBB Complaint #********
                    ************

    Dear ***************************** 7, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.

    You stated that you were charged $60.98. You requested to receive a refund.

    Through a search by name, I was able to locate the account in question. A payment of $60.98 was taken on April 3, 2025.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $60.98 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:04/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had canceled my subscription but they still charged me

    Business Response

    Date: 04/10/2025

    April 9, 2025



    Mr. ****** ****
    PO Box 398
    **********, KS 67035

    Re:          BBB Complaint #********
                    ************

    Dear ************************* 7, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.

    You stated that you canceled your subscription, but you were still being charged for the service. You requested to receive a refund.

    A review of your account revealed no evidence it was canceled. On March 4, 2025, your account was set up to be paused on April 4, 2025; however, this action was canceled on March 21, 2025. A review of the account shows service usage daily; more specifically, in the last 30 days, it was in use for 250+ hours.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance; no credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a prorated refund of $77.44.Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:04/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son asked if he could create a sling account to watch football on my phone and I agreed but he did not tell me that you had to purchase a subscription to watch basketball. Not even 12 hours later I contacted support to cancel the account and I requested a refund. The 1st ***** was rude said no and refused to let me speak with a supervisor and prematurely disconnected the chat. The 2nd ***** was rude and had a very smart mouth about what I should and shouldn't allow my son to have access and also refused to let me speak with a supervisor

    Business Response

    Date: 04/08/2025

    April 3, 2025



    Ms. ****** *****
    ******************
    *******************

    Re:          BBB Complaint #********
                    ************

    Dear ************************** 3, 2025, we received your complaint, dated April 2, 2025, filed with the Better Business Bureau.

    You said that you allowed your son to create a Sling account, but he did not tell you the complete cost. Less than 12 hours after the account was activated, you called in to request it be closed. You asked for a refund, but you were denied.

    Sling TV's no-refund policy states programming fees are charged a month in ********** credits or refunds are provided for prepaid or partial months and if canceled, service will remain active until your renewal date. Our records reflect that a $16.99 refund was provided on April 2, 2025, nonetheless.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:          ****** / ******* Better Business Bureau
                    **********************************************
                    ******, CO 80210

                    ****** ********

  • Initial Complaint

    Date:03/31/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sling is charging me twice on two different accounts when I upgraded back in November. Ive tried to cancel my Vistar account. I filed a claim with them. They are still working on it. Sling does not offer an 800 number customer service ********* have to go through a robot system, that gives you prompts, in order to file a complaint. Then, no one gets back with you. This had been going on since December. Plus, my bank is dragging their feet. The sling customer service they provide is horrible and should be changed. To at least be able to speak with someone.

    Business Response

    Date: 04/02/2025

    April 1, 2025



    Ms. ***** ******
    *************
    **********, FL 32009

    Re:          BBB Complaint #********
                    ************

    Dear *************************** ******, we received your complaint, dated March 31, 2025, filed with the Better Business Bureau.

    You said that when you upgraded your account, you found that you were billed double. You requested a refund.

    I advised you when we spoke that when upgrading, it is not necessary to build a new account; however, our records show that you did.

    Sling TV's no-refund policy states programming fees are charged a month in advance. No credits or refunds are provided for prepaid or partial months and if canceled,service will remain active until your renewal date. I canceled your account tied to ******************* effective immediately, and requested a refund of your last four payments, as an exception to this policy.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:           ****** / ******* Better Business Bureau
                    **********************************************
                    ******, CO 80210

                    ****** ********

  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to SlingTV on 3/21/2025 for $47.63, could not access the SlingTV app. Contacted SlingTV for help as per my attachment. They suggested I contact ****** support which I did. As per ****** Play app support, they did receive my payment for SlingTv on 3/21/2025. I appreciate the help I received from ****** support, they could not figure out why I could not get access to the SlingTV app. With the help from ****** support we configured an email to SlingTV, which someone from SlingTV should have responded to my email after 3 business days (they did not). I resent the email again on 3/30/2025, I don't hold out hope for a response either. It has been 10 days since I subscribed to Slingtv, at this point I want a refund. They have not been helpful at all and the lack of professionalism from this company is pretty sad! I have had SlingTV before and never had this problem.

    Business Response

    Date: 04/04/2025

    April 3, 2025



    Ms. ***** *******
    *************
    ***************************

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ****************** March 31, 2025, we received your complaint, dated March 31, 2025, filed with the Better Business Bureau.

    You stated that you signed up for service on March 21, 2025, but you are not able to access any programming. You said that you spoke to ****** to confirm the payment was processed and you sent emails to us, but did not receive a response. You requested to receive a refund.

    My attempt to contact you at ************** on April 3, 2025, was unsuccessful, but I left a voicemail.

    Sling TV does not have an email option for contacting our customer service department; please use the Contact Us button on our website in the help center.

    A review of the two accounts found under the email addresses on your complaint found no active accounts and no payment taken on either. Please contact me directly at ************** if the service was set up under a different email address, or dispute the payment through your financial institution.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:03/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sling tv was canceled on 11/26/2024. End of the month they took ***** from our checking account, leaving us on Social security with 35 dollar reminding for our groceries until the 3rd of the month. I contacted them,an sling informed us at first it would be prorated for the month, I did not agree as we didn't have or want it to begin with. We wanted our ***** back in our checking acc. Sling said we had to wait it order first it to be refunded. This seems so wrong as we never even authorized this or even had this service since 11/26/2024. So even though it's their mistake we have to wait for this to come back to us. It's now a matter of principle. Very upset

    Business Response

    Date: 04/04/2025

    April 2, 2025



    Ms. ****** ****** *******
    ***********************************************
    *********, ID *****

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ****** *******:

    On March 31, 2025, we received your complaint, dated March 29, 2025, filed with the Better Business Bureau.

    You stated that you canceled your account in November 2024, but you were charged $75.99 on March 29, 2025. You requested to receive a refund.

    A review of the account under your email address **************** found no record of a payment after November 15, 2024. As we are not able to locate the payment in our system, we are unable to refund the payment. Please dispute this through your financial institution.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:03/28/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the month of March but canceled the subscription starting on April 20th. As soon as I canceled the subscription I no longer had access to my account. I would like my service restored for the full 30 days that I paid or a refund from that month.

    Business Response

    Date: 04/01/2025

    March 31, 2025
     


    Ms. ***** ********
    VA 24224
     
    Re:BBB Complaint #********
    ************

    Dear Ms. ******************* March 28, 2025, we received your complaint, dated March 28, 2025, filed with the Better Business Bureau.

    You stated that you set up your service to cancel on April 20, 2025; however, you no longer have access even though you paid for it. You would like your service restored or to be provided a refund. 

    My attempt to reach you at ************** on March 30, 2025, was unsuccessful; however, I left a message. I also sent an email to you at ****************************.

    As indicated in my email, I was unable to locate a Sling TV account with the information in your complaint. You may contact me directly at ************** or reply to my email with the email address attached to your Sling TV account, so I can research your concerns further.

    We apologize for any inconvenience this issue may have caused. 

    Sincerely,



    *** *****
    Senior ********************************************************************************* L.L.C.

    cc: ****** / ******* Better Business Bureau
    ***************************************************;
    ****************

    ***** Laslo 

    Business Response

    Date: 04/01/2025

    March 31, 2025
     


    Ms. ***** ********
    VA 24224
     
    Re:BBB Complaint #********
    ************

    Dear Ms. ******************* March 28, 2025, we received your complaint, dated March 28, 2025, filed with the Better Business Bureau.

    You stated that you set up your service to cancel on April 20, 2025; however, you no longer have access even though you paid for it. You would like your service restored or to be provided a refund. 

    My attempt to reach you at ************** on March 30, 2025, was unsuccessful; however, I left a message. I also sent an email to you at ****************************.

    As indicated in my email, I was unable to locate a Sling TV account with the information in your complaint. You may contact me directly at ************** or reply to my email with the email address attached to your Sling TV account, so I can research your concerns further.

    We apologize for any inconvenience this issue may have caused. 

    Sincerely,



    *** *****
    Senior ********************************************************************************* L.L.C.

    cc: ****** / ******* Better Business Bureau
    ***************************************************;
    ****************

    ***** Laslo 

    Business Response

    Date: 04/01/2025

    March 31, 2025
     


    Ms. ***** ********
    VA 24224
     
    Re:BBB Complaint #********
    ************

    Dear Ms. ******************* March 28, 2025, we received your complaint, dated March 28, 2025, filed with the Better Business Bureau.

    You stated that you set up your service to cancel on April 20, 2025; however, you no longer have access even though you paid for it. You would like your service restored or to be provided a refund. 

    My attempt to reach you at ************** on March 30, 2025, was unsuccessful; however, I left a message. I also sent an email to you at ****************************.

    As indicated in my email, I was unable to locate a Sling TV account with the information in your complaint. You may contact me directly at ************** or reply to my email with the email address attached to your Sling TV account, so I can research your concerns further.

    We apologize for any inconvenience this issue may have caused. 

    Sincerely,



    *** *****
    Senior ********************************************************************************* L.L.C.

    cc: ****** / ******* Better Business Bureau
    ***************************************************;
    ****************

    ***** Laslo 

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I canceled my sling account in January 2025 to cut our expenditures and have confirmation that it expired on Jan 15; however, I continued to be charged in Feb and March for the monthly fee of $95.25. I requested a refund today March 27, 2025 but was told they only give one month refunds. Our family hasn't used Sling TV since then because we assumed it was canceled. There is no customer service phone number so everything goes through chat which isn't effective. I canceled again today because I'm not confident it has been taken care of correctly.Sincerely,******

    Business Response

    Date: 04/02/2025

    April 2, 2025



    Ms. ****** *******
    **********************
    **********, ********

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ****************** March 28, 2025, we received your complaint, dated March 27, 2025, filed with the Better Business Bureau.

    You stated that you canceled the service in January of 2025, but you were charged for February and March. You requested to receive a refund.

    A review of the account found no record of a cancellation in January 2025. A refund of $95.25 was processed by customer service on March 27, 2025, nevertheless.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my service 02/25/2025. Sling states I can access services through 03/25/2025 until end of billing cycle. I got charged today 03/26/2025. So even if I used the service through yesterday, I should not have been billed. Chat person said I used it today 03/26/2025. It is 8:30am, I am working. I have not turned on the TV today. I also deleted my billing information, but somehow they still have it and billed be anyway.

    Business Response

    Date: 03/28/2025

    March 26, 2025



    Ms. ********** *******
    TN 37914

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ****************** March 26, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.

    You stated that you canceled your account on February 25, 2025, with the service to end on March 25, 2025.However, your payment card was charged again on March 26, 2025. You did not authorize this payment, and you requested to receive a refund.

    The email address you provided is associated to a Sling TV account that has not been active since 2018. I was able to locate the account in question under ********************************** This account was reactivated through the Sling TV application on March 26, 2025,after your request to end the service was completed on March 25, 2025, at 8:15 pm MT.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $33.40 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

Sling TV L.L.C. is NOT a BBB Accredited Business.

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