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Business Profile

Online Retailer

Spimba Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Spimba Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Spimba Inc. has 2 locations, listed below.

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    • Spimba Inc.

      108 Patriot Dr Ste A Middletown, DE 19709-8803

    • Spimba Inc.

      2055 Limestone Rd STE 200C Wilmington, DE 19808

    Customer Complaints Summary

    • 111 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Transaction Date: 5/2/2022
      -Amount Paid: $1131.00
      - Purchased kids outside play structure from Spimbey on May 2nd, 2022.
      - Spimba Inc. continued to delay their anticipated ship date to always be 30 - 45 days out. While checking in with them on multiple occasions via email, and their website chat (no phone option) the agents provided many excuses from logistics issues to customs issues, and beyond to account for the delay. After being 3 months late, I requested a refund on July 19th to which they never responded and are now not responding to any requests I make. Looking at multiple company review sites, I am not alone in my experience. My hope is that this complaint will save other families less fortunate than mine from having their money stolen with no goods provided.

      - Business is non-responsive and has not attempted to resolve.
      - Order Number is 35768, May 2nd, 2022.

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: June 28, 2022
      Amount of money paid: $1,939
      Invoice order #42537
      Spimba Inc, is a company that makes Spimbey Playsets. On June 28, 2022, I ordered a spimbey playset deluxe with a playdeck XXL +playhouse minor + monkey bars for the amount of $1939 which included the price of the playset and also shipping. The company noted that they would provide estimated delivery information the beginning of August with delivery occurring "the second half of August". It is currently August 31 and we have not received an estimated delivery date and therefore no delivery of the playset. I have reached out to the business via their email and their chat box, which are the only ways to contact this business, with no response. I have requested to cancel my order with a full refund, again with no response.

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 10th, 2022 I ordered a playset for my daughter. The order number is 24350 and I spent 1,725.00. This amount has already been charged to my credit card. At the time of my order, delivery was anticipated by end of April to Mid May. After that date came and went, I had to keep contacting the company to get updates on the status of the shipment, which kept pushing out. They kept promising they would prioritize the order and that they were having warehouse issues and were in the process of switching warehouses and it should ship in the next 1 to 2 weeks. That was over a month ago. I am now in the process of attempting to receive a refund and have had no success. I have been trying for 3 weeks and they said they would send me a secure link to input my bank account number to receive the refund to but I never received it. My last 2 requests for an update have resulted in no follow up from anyone. I now have no playset and am out $1,725. They also want to charge me a $300 restocking fee for the refund which I think they should waive because I have no "stock" to give back. Google reviews suggest many other people are in the same boat as me. This business seems either to be failing or a scam and I'm not sure which.

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased this playground set in march and maid payments over three months through Affirm. We never received the playset. Finally got in contact with them and they said would issue a full refund which has not been processed and now they’re not answering any of my emails.

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised a full refund on July 18th.
      Contact Spimbey on July 18, 2022 at 11:34am wrote:

      Dear Christine,

      After a detailed review, we have forwarded your feedback to management and in order to avoid precedent, we can refund the full amount to you. I understand your reasonings and will assist you with this. I have filed for a refund on your behalf and passed this on to both the service and finance teams. The refund procedure will be carried out via "WISE" - a swift and secure payment system, that allows completing the procedure the fastest. We will send you the refund link for acceptance in a separate email. It may take a few business days for this link to appear. I'd like to ask you to accept it so that the processing starts sooner. The refund procedure will be the fastest this way, it's safe and secure, so only you will have access to the refund information.

      We're thankful for your cooperation and please, follow up with me if you have any questions!
      This is their first email.
      Since then I am getting a bad credit reporting from Affirm where the playset had been purchased. I have explained this to Spimbey. They just keep telling me it is with their finance and to expect it in a few days. Now that I told them my credit is getting bad over this, they have quit writing me back. I need to know what avenues I have that I can take. I have requested a call from Supervisor and they do not have a phone service.

      Thank you.

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spimba Inc. receipt [#1294-6896]
      Order 13243

      I purchased a playset from Spimba Inc. in December 30, 2021 - item was promised to be delivered within 3 months time. Due to shipping delays at the time the delivery, time was extended to the end of March 2022. After the second or 3rd update from Spimba Inc., I had to reach out to obtain additional information (i waited until the end of April to give them additional time due to the mentioned shipping issue). From that time until June 2022, Spimba Inc. kept pushing the delivery date due to shipping and warehouse issues. By mid June 2022 i reached out to cancel the order because it was not delivered nor it seemed like they where attempting to deliver it. They proceeded to try and charge me a $300.00 dollar fee from a newly updated cancelation/return policy. At my time of purchase that was not applicable so I mentioned I had a copy of the original policy and would be looking into disputing the charge with my CC. They then responded with an email stating that, they had talked to management and I would be getting a full refund via WISE. I responded with a denial and requested a full refund to the original form of payment since that's how a merchant should be refunding their customers. They again offered the WISE method and I've requested a code of some sort or cancellation confirmation but at the moment they are no longer being responsive.

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a playground on 5/31. We never received the playground, but the money was taken from our account. The company has now shut down and we can not get a hold of them for a refund.

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 6/2022 for a play set. I got a loan through Affirm to pay the balance and have made 2/6 payments. As of 8/30/2022 I have not received my items and I can no longer get in touch with this company after several emails. I was Informed they filed bankruptcy.

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/02/22 a purchase of $1619 (Invoice 40789 attached) was made for a swing set to be delivered to our home address. At the time of purchase, the estimated arrival of the product was mid-July 2022. Item exceeded ETA and a requester of status was made via email. Spimbey stated that the company was changing warehouses and it was causing delays and changed the ETA to early August. Upon attempting to contact Spimbey about status again it was noted that all of their social media has been deleted, and their status on Google shows CLOSED. We demand a full refund of our money and request the assistance of the BBB for a resolution.

      Email conversation:
      From: ****** ****** <******[email protected]>
      Date: August 23, 2022 at 5:28:31 PM PDT
      To: Contact Spimbey
      Subject: Re: Invoice for order #40789 on Spimbey

      ?Can I get an update please? This is just ridiculous at this point.


      On Aug 12, 2022, at 8:26 PM, Contact Spimbey wrote:

      ?
      Hello ******.

      Thank you for your prompt response.

      As far as I can see, our logistic team is currently re-counting received goods from the previous warehouse, let me assure you that, they should finish the re-counting on 15th of August, and ship all goods to our dear customer. Furthermore previously, one of our agents marked your request as a priority, so that should definitely speed up the delivery of your goods, current ETA is 19 of August. As for the baby swing seat, I've made a request to our manager and asked them to provide an additional baby swing seat for your order.

      We thank you very much for your trust and patience. We are doing everything possible to fulfill your order as soon as possible.

      Kind Regards,
      Yaroslav Taran
      Customer Service
      Spimbey.com

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      ****** ****** on August 12, 2022 at 12:32pm wrote:

      That’s very Can I get an update on shipping?

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction on May13 2022 for 2,853 Canadian Dollars
      Purchase a playset for backyard from Spimbey.com
      Never received delivery, got many excuses from the company on delivery issues
      Now the company is not responding at all.
      Online forums show that hundreds of customers are in the same position

    Spimba Inc. is NOT a BBB Accredited Business.

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