Complaints

This profile includes complaints for Spimba Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spimba Inc.

  108 Patriot Dr Ste A Middletown, DE 19709-8803

• 

  Spimba Inc.

  2055 Limestone Rd STE 200C Wilmington, DE 19808

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (#18363) in the amt. of $749 for a Spimbey swing set on 2-13-2022 for which I was told would be shipped between 4-27 to 4-29 and have yet to receive my order. It is now 6 mos since I placed my order in good faith. I have contacted them numerous times and they keep giving me one excuse after another as to why I haven't received it.

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this play set on March 1, 2022 for $869. When I purchased it I was informed it would be delivered end of March. I attempted to reach out several times without an answer (via email and phone- number listed on site stated number doesn’t exist when called).
  -April 25 I finally got in contact with someone via instagram message and was told my product would be delivered in 2 weeks except for the ramp that would be delivered end of May/June as it is back ordered now.
  - I reached out May 13- no answer
  - I reached out May 17, and was told my product is in warehouse
  -on May 24 they stared my product would ship that week
  - received an email stating I would receive my product between June 6-9
  -June 6 reached out “We have had a delay in deliveries, but it is because we do not have our own delivery department, so we need to hire a company to do it for us.Sometimes in the ports, the ships with the containers cannot disembark when they arrive, but they go on a list to do so. That is the problem we have been having lately.” Told 2-4 more weeks & I told them I wanted to cancel my order & receive refund
  -June 6 I emailed as instructed stating I wanted to cancel my order and receive a refund
  -June 6 they emailed back stating “ Your item is now in the warehouse and is supposed to be dispatched on 10-12 of June (+ 7-10 business days on the courier side) and delivered to you”
  I responded informing i wanted to continue with the cancel/refund
  -June 8 I was informed they canceled my order & would receive my refund via wise & to keep a look out for an email
  -June 14 I reached out, still haven’t received refund
  -June 15 they responded “ Normally, the cancellation procedure takes up to 7-15 business days. I'll reach out to our financial team and ask them to expedite the process”
  -June 28 still no refund. Reached out again
  June 28 they stated “From what I can see your request was approved and its status to refund”
  As of august 10- they state still in progress

• Initial Complaint

  Date:08/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product was ordered in March with a planned delivery of April. Product has still not arrived. When I contact customer service I get excuses and more delayed timelines than continue to change month to month. I requested a refund 4 times in a 72 hour period and still have not received confirmation that they are moving forward with my request. I keep getting repeat scripted responses from customer service trying to skate around my request. I think this company may be a scam.

• Initial Complaint

  Date:08/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $1700 order for a playset on 5/1/22 with an expected delivery date of 40 working days. I sent FOUR emails inquiring about the deliver date. Each time, I was assured my order would arrive in the next 2-3 weeks. At not point did they communicate proactively with their customers about the warehouse delays. I have requested a full refund however they will be withholding $300. This is unacceptable.

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a play set on April 9 with an estimated delivery date of mid June. The last week of June I reached out to the company and was told there were delays, thanked me for my patience and said it would ship within the next 3 weeks. 3 weeks passed, no play set. Contacted again was told they had warehousing issues, it’ll ship in 3 weeks. The next several contacts were the same. Excuses and later delivery date, no option to cancel. Blaming Covid, supply chain issues, warehousing issues, delivery team issues. They passed the blame on to everyone including the post office. I received the box of hardware the end of June. Late July I requested a refund and was told they would withhold $300 to pay the warehousing and supply teams, they hoped I understood. I disputed as this wasn’t per the original terms of service at time of purchase. After the FITH request for a refund I was told I could have the refund but not until I mailed back the box of screws. They will not provide a return mailing address after repeated requests because”it would inconvenience the warehouse workers”. I have asked for a refund for over a month and keep being ignored or brushed off. I have filed a complaint with our bank, DE AG, IN AG and the FTC. All negative reviews have been removed from their website. They created a new “luxury playset” website Gsrdenstylz that directs to Spimbey but doesn’t use that name until you are well into the order. Poor business practices ALL AROUND

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spimbey had an excellent marketing campaign. Immediately drawn to their product which we ultimately purchased for our children. An outdoor play set for $1500. Ordered in mid December 2021. Around February of that year we were told our product was almost done with production and would be shipped two weeks. Two weeks later we had not received our product. Eventually, around April, I emailed them asking where the product was. They mentioned they had an issue with a warehouse distributor (come to find out they never paid said distributor and they seized all their products) and they were switching distributors and it would be shipped shortly. By July we were starting to suspect this company to be fraudulent and requested a refund, despite their best efforts to get us to not do that. After asking for a refund with multiple individuals I was finally granted one. They said it would be 3-20 days before we would get our "refund instructions". It's been over three weeks and still no refund. The multiple people I've emailed (they don't have a phone number) have had the same blanket responses that it will be 5-14 days, or 5-21 days or 5-13 days.

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Spimbey (Spimba) on 3/17/22 for an outdoor playset. Order #26699 for a total of $1,699.00. I was given a ship time of Mid May with a 7-10 day delivery window after that. After not receiving it by the end of May I contacted them and was given the excuse of shipping delays/warehouse issues. I was then told it would ship in 1-3 weeks. It did not. I contacted again and was given excuses centering around the same issues. Another one to two week shipping promise. Never shipped. I have now done this 4-5 times and still have not received my item (playset). The company states if I request a refund I will lose $300 dollars due to their policy (even though the policy was only updated to state that on 6/24/22, long after my order was placed.) I have since filed a complaint with the Delaware Attorney General and also filed a charge dispute with my Credit Card company (Chase). Chase has issued a provisional refund to me. However, I would like to ensure the provision refund is upheld and becomes permanent.

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (order# 19095) on February 17, 2022 for a playset from Spimbey (aka Spimba) with their website estimating delivery before May. After several months i began contacting them about when the order would ship. I got the normal supply constraints/delays. They told me the order was due into their warehouse the end of May and would then ship. End of May came and they said it was received in the warehouse and would ship soon. Middle of June came and they told me it was being loaded and would ship shortly. End of June came and they said the freighter was finishing up and would leave soon. Middle of July came and they said the order would have shipped but they decided to switch warehouses so everything is being moved to a new warehouse and delayed. End of July they told me that the move finished but they had to do inventory to ensure everything arrived and that would take two weeks but they would mark my order as priority to ship. First week in August they told me the inventory was done and orders would start shipping. On August 17th they told me they decided to switch warehouses and this was still taking place, not sure if this was a second warehouse change or they didn't realize they already used this excuse on me. I'm pretty sure at this point that the company is just a scam and has no product to deliver. Every other company i have purchased something from online didn't bill my credit card until the item shipped, Spimbey or Spimba has had $1,725 of our money since February 17th with no product in return.

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased online via the company’s website (SPIMBEY.com) on March 6th 2022 a swing set for my back yard with monkey bars for a total $1077.00. my order was set to be delivered on June 4th in a total of two packages. I have contacted this company every month since June 2022 because my order was never shipped or received by me. I contacted the company and requested a refund in June and have been getting the run around ever since. I was told several times that that had a trial period with their warehouse and they had to cut ties with them and are working on getting another warehouse to handle their logistics and ship products to customers. I was then told that my order would come mid July … That NEVER. Happened. I requested again a refund and they stated issues with warehouse and logistics. I told them I didn’t care and wanted a refund. They then threatened to charge me $300 for a product I never received. I then filed a complaint with the FTC, my bank and Affirm and left several reviews on social media.. the company then sent an email stating they are processing a full refund for the amount paid. They claimed to send my refund through wise which was not my
  Original form of payment and was not agreed upon by me. I wrote to them via email and recited the FTC rules on processing refunds. They satiated they corrected it and sent it to the original form of payment, which they never did.

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/30/22 I purchased a playset from this company in the amount of $969 with an expected ship date by the end of May. When I inquired in May about shipping they said due to COVID delays it was now expected to ship in early June which was confirmed on June 1st that it would ship "fairly soon". On June 27th I asked about a status update and was told the delivery company needed to contact me to set up an appointment in July. Up to this point I had also been told I would receive an automated email when the playset arrived at the warehouse containing estimated delivery dates but had still not received any emails relating to this. After no further updates, on July 19th I requested a refund. They then tried to offer a free glider seat as an apology and I again requested just a refund. Finally on July 27th my request was forwarded to the finance department to process my refund request. I inquired on August 6th about an update and was again told it was with the finance department for processing. As of today I still have no refund and have received no further communication with the company. They are also stating they will withhold $300 for logistics and manufacturing to make and deliver the product which I have not received and based on numerous other complaints, am not sure I would have ever received.