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Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,104 total complaints in the last 3 years.
    • 294 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received services from Lincare for CPAP and auto ship was set up at time of initiation of service. I did not receive any bills so I assumed that insurance was covering the entire amount. In August of 2024, I received an unitemized bill for approximately $792.00 I have attempted to call, chat and I leave messages with the company, but no one has resolved this. This is terrible business practice! I have no record of any bills prior to August 2024. Neither are there any previous bills/statements on my profile on Lincares website. I want this bill deleted immediately.

      Business Response

      Date: 02/17/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:02/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare disconnects call when calling to ask about billing statement and it is done repeatedly. This happened in the past and today at 4:22pm and 4:24 pm.Following are issues with my ********** I called multiple time to notify of secondary insurance coverage in 2023 and should be refunding the copay that was already paid by my CC. 2) I was called to order my CPAP supply on Dec31 and I asked it will be billed for 2024 and was told yes and not in 2025. The service date is 12/31/2024 but was billed on 01/03/2025 and as a result I have to pay ************* fix both issue as I cannot speak to any one at lincare .

      Business Response

      Date: 02/17/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 03/02/2025

       
      Complaint: 22938751

      I am rejecting this response because:

      This is a billing issue. No health related info need to disclosed to bbb. 

      If still business PHI release I cannot disclose PHI but only financial info can be disclosed.

      They need to facilitate a mechanism to make call to Lincare billing **** and not disconnect call when requestig billing **** . 

      Also apply 
      Sincerely,

      Gigy Baby

      Customer Answer

      Date: 03/05/2025

      Please find required doc to proceed. Please let me know if you have any questions.

      Business Response

      Date: 03/06/2025

      Please see attached resolution letter.

      Customer Answer

      Date: 03/13/2025

       
      Complaint: 22938751

      I already send the signed letter required last week.

      please let me know the status

      Sincerely,

      Gigy Baby

      Customer Answer

      Date: 03/14/2025

      Thanks for looking into the matter. 

      1) Could you please send me detailed statement including all the payments made by me  for the service date in 2023? It beleive it should be more than $84.

      2) How do you plan to resolve reaching billing **** of Lincare? Lincare disconnects call as  soon as billing **** option is selected on call prompt.

      3) There was a service provided on 12/31/2024 and I explicitoy asked if the service date is going to be 12/31 adn told yes. However the billing is on next calendar year of 01/03/2025. Please resolve this service date t p 12/31/2024.

      Thanks

      Gigy

       

      Business Response

      Date: 03/17/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Business Response

      Date: 03/21/2025

      Please see attached resolution letter.

      Customer Answer

      Date: 03/21/2025

       
      Complaint: 22938751

      I am rejecting this response because there is difficulty in accessing docx file.

      please post as plain text file or pdf as attachments.

      Sincerely,

      Gigy Baby

      Customer Answer

      Date: 04/10/2025

      Please refer to conversation on 12/31 where I clearly ask the person if the billing date is going to be 12/31 and she clearly states its going to be 12/31. Because of this the deductible got kicked in for next year and i am billed for that.

      if not i would not have ordered that. The supplier cannot have ship date as service date as it shipping could bee delayed infinitely.

      Please note that i was out of job and it has added undue burden. 
      this is not acceptable . You can either bill 12/31 or take item back.

      Business Response

      Date: 04/10/2025

      Please see attached resolution letter. 

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2024 I received a bill from Lincare. I called them to find out what the bill was for, and they told me it was for tanks from 2014. They are claiming that I owe them $299.67, but this is not accurate, as I returned the tanks to them more than a decade ago, and I have a copy of the receipt they provided to me when they picked up the tanks to show proof that they did so.I had an attorney send them two certified letters in 2024, both of which were ignored by Lincare. Now they are calling me and harassing/bullying me. I am disabled and what they're doing is illegal under Massachusetts General Law M.G.L., Chapter 93A. Additionally, Massachusetts General Law c. 260, 2., prohibits them from trying to collect for something that is more than 6 years old as it is outside of the statute of limitations.I am hoping someone from BBB can help me get this fixed, remove the bill, and cease all further contact from them. I am attaching a copy of the receipt they provided to me in 2014 to show that they picked up the tanks they're billing me for.

      Business Response

      Date: 03/06/2025

      Please see attached resolution letter. 

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against Lincare Inc. regarding an unjustified debt collection attempt. I received a collection notice for $450.00, despite the fact that this amount was fully covered and paid by my insurance provider, AmeriHealth ******** / AmeriHealth Caritas.Both my insurance company and I have made multiple attempts to contact Lincare Inc. to resolve this issue and confirm that the payment was processed. However, the company has failed to update their records, resulting in an unnecessary and stressful collection process against **** request that Lincare Inc. immediately correct this error, update their records to reflect the payment, and ensure that no further collection actions are taken against me. If this issue is not resolved promptly, I will escalate the matter to the ************************************ (****) and other relevant authorities.

      Business Response

      Date: 02/11/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 02/20/2025

       
      Complaint: 22926509

      I am rejecting this response because:

      Sincerely,

      ***** *******

      Customer Answer

      Date: 02/25/2025

      See attached release. 

      Business Response

      Date: 03/20/2025

      Please see attached resolution letter. 

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to get my C-pap supplies sent to me for over a year and 1/2, with over 10 phone calls. They all assure me they will send them to me and nothing happens,

      Business Response

      Date: 02/11/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 02/12/2025

       
      Complaint: 22922702

      I am rejecting this response because: You have my authorization.

      Sincerely,

      ****** *****

      Customer Answer

      Date: 02/14/2025

      I have signed the authorization.  Please send me my supplies.

      Customer Answer

      Date: 02/27/2025

      Please see attached release.

      Business Response

      Date: 03/21/2025

      Please see attached resolution letter. 

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This facility is never able to provide an itemized bill that they submit for insurance filing. All they have can say is that insurance pays this much so your out of pocket expense is x when ask for an itemized bill so that we can utilize our *** account they advise that they cannot comply with that. I feel like there is fraud involved here as there is no way to verify what is being charged and why our patient responsibility is what it is without proper billing/itemization. When finally speaking with a supervisor all that was provided was an excel spread sheet to show what is being charged. Nothing official and definitely nothing that can be accepted by ***.

      Business Response

      Date: 02/11/2025

      Unable to identify this patient.  Not in our system with information given. 

      Business Response

      Date: 02/13/2025

      Unable to identify this patient.  Need name and date of birth.

    • Initial Complaint

      Date:02/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes, I got charged with my CPAP machine and there was a recall. The machine was sued because it was causing cancer so I took the machine back and they don't use it anymore. I have been on the machine since 2021 and have insurance. I was laid off from my job and applied hardship. I can't afford the payment. The manager said that I was overcharged for the machine. But each time I call the manager. she is always busy and she needs to call back so I can resolve the problem. she promised a new machine. That place is the worst and they don't help me at all. I need a CPAP before I get sick and they don't care.

      Business Response

      Date: 02/12/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:02/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Calls 7 to 10 times a day from local numbers. They refuse to stop calling. They use numbers that are nonexistent. Its a one time use and done thing. How do I make it stop?

      Business Response

      Date: 02/03/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:02/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Formal Complaint Against Preferred Homecare for ongoing fraudulent billing ************ January 2024, Preferred Homecare delivered a wheelchair for my son, however, we did not need it, and I immediately contacted their office the same day to request a pickup. The wheelchair was retrieved the following day, meaning we had it in our possession for less than 24 hours.Despite this, Preferred Homecare has continued to bill both my insurance company and me for the wheelchair for an entire year. I have contacted their customer service department on four separate occasions, spending approximately an hour on the phone each time attempting to resolve this issue. Their records confirm that we had the wheelchair for only ***************************** billing us.This practice is not only unethical but appears to be fraudulent. I am requesting that the BBB intervene to ensure that Preferred Homecare:1.Immediately ceases all further billing related to this wheelchair.2.Issues a full refund to my insurance company and me for any charges already billed or ************** and corrects their internal billing and record-keeping processes to prevent this from happening to others.

      Business Response

      Date: 02/04/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:01/30/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since the beginning of January 2025, I have been trying to obtain CPAP equipment from ************** I have contacted *********** several times and I am getting the runaround. United Healthcare spoke to *** Care and my doctors office to find out what the problem is. United Healthcare told me they have no regulations or requirements to obtain CPAP equipment and this issue is completely with ********. This is a life and death situation as I need new hoses and nasal pillows for my CPAP machine and ************* refuses to send the equipment though United Healthcare has authorized them to send me the supplies needed. . I have had to buy the equipment from ****** out of pocket because of the risk to my health. I am retired and on fixed income and I need help from BBB to resolve this issue. I wish there was an alternative company my insurance company dealt with because I would surely have switched.

      Business Response

      Date: 01/31/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 02/26/2025

       
      Complaint: 22877788

      I am rejecting this response because: See attached release. 

      Sincerely,

      ******************

      Business Response

      Date: 02/26/2025

      Unable to open "jpg".  Please send image in a different format. 

      Customer Answer

      Date: 02/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      NOTE: I received a call from Lincare this morning informing me they are sending me a supply of CPAP equipment which i should receive in the next 7 days. However, it doesn't appear this response from Lincare accomplished much, because the letter sent to me today was a document to release my HIPPA information to look into my complaint.

      I do appreciate the assistance of the BBB in this situation.


      Sincerely,

      ******************

    Lincare Inc. is NOT a BBB Accredited Business.

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