Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,104 total complaints in the last 3 years.
294 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dates of service: 12-11-23 to 09-03-24, provided CPAP accessories.When I signed up for service I inquired about the cost. I was told there would be no charge and insurance would cover the costs. Now over a year later I am receiving invoices for the items provided within the dates of service stating I had not met my deductible. This is directly on the company for not doing their due diligence in determining what the actual charges would be. This is deceptive marketing stating there would be no charge and then over a year later trying to force the client to pay for their error in not making sure there would be no charge.
Business Response
Date: 03/04/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 05/06/2025

Complaint: 23017998

I am rejecting this response because: Please see attached.

Sincerely,

***** ****
Business Response
Date: 05/14/2025
Please see attached resolution letter.
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get a replacement cpap machine since February 3, 2025. I explained to the staff how important my situation is due to a rejected transplanted kidney. I have been calling the lincare ********** at *************************************************************************** several times a week with no follow-up call back. Finally I personally went to doctors ,picked up all required documents and hand delivered to lincare office. I spoke with a representative who's name is **** and I thought my problems were solved. No they were not! **** is not there everyday. If you don't speak to **** there is another representative there who can not speak or understand English. So nothing gets done. Needless to say I still have no replacement cpap machine. This is really frustrating and disappointing. Help would just like to have my replacement ASAP. NOT GOOD SERVICE!
Business Response
Date: 02/28/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Lincare *** back in December 2024 to get help with my mothers Preferred Homecare bill. They do all of the billing and insurance billing questions for preferred homecare. In October 2024 my mom signed paperwork with preferred home care authorizing that they are allowed to speak with me ****** ******* her POA. I was on hold for 45 min in December and did not get through to anyone. I had my mom ********* ******** and her caregiver call to get the bill fixed and they were told someone would call them back. No one did. I then called again February 18 th 2025 and was told by ***** employee of Lincare ext. ***** that I would hear back from them within 48 hours at my cell. No call back Today, on February 25, 2025 I called several times asking for a supervisor and they told me they were having technical difficulties. I called back an hour later and got through to an employee who told me should would need authorization from my mom that they can speak with me. I got very upset because they should already have authorization. Before my mom could speak to her she hung up on me. I called back several times and EVERYTIME an employee either said there were technical difficulties which there were not because I just spoke to someone who said there were not or I was hung up on right away. When my husband called to ask for a supervisor he was hung up on. Following employees were **** and ******. All conversations and phone calls were recordered from my phone number *********** and my husbands ************ on their recorded line. All I want is to get my moms bill corrected. We have been charged s***e October 2024 for liquid oxygen and she went off liquid in October and transferred to portable gas oxygen. We have been being charged for the wrong items and I just want it to be corrected and not deal with this company any longer. I also do believe for all of our troubles and me putting approximately three hours of my personal time into this issue we should be reimbursed.
Business Response
Date: 02/26/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 03/05/2025

Complaint: 22989450

I am rejecting this response because: Please see attached.

Sincerely,

****** *******
Business Response
Date: 03/12/2025
Letter of resolution sent on March 10, 2025.
Customer Answer
Date: 03/18/2025

Complaint: 22989450

I am rejecting this response because:
I have not heard from anyone from Lincare since 3/7 and I would like an update on when we will receive our check and any other updates on our case. I have tried to call and use the extension I was given but I am unable to get through to ***** who I have been speaking with or get a person on the phone.
Sincerely,

****** *******
Business Response
Date: 03/28/2025
Check has been processed.
Initial Complaint
Date:02/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother was discharged from a rehabilitation facility on 2/5 delivery was scheduled for same day and delivery has not still not happened. Leaving her in mobile at her home.
Business Response
Date: 02/21/2025
Unable to identify the Lincare patient. No date of birth, phone number or patient name.
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have gotten a new oxygen company and replaced these guys due to my dissatisfaction with their service. They have yet to pick up any of their equipment, they were supposed to pick it up 3 different times and they never gave me a message or attempt. They even said I could leave it on the front porch, but they have given me multiple excuses.
Business Response
Date: 02/20/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to contact Lincare about my **** machine since April 2024. At that time, I was having problems with water coming through the hose of the machine while I slept. Since Lincare did not respond, I contacted my respiratory doctor or the staff at *********************** They were able to assist with this issue. However, another problem occurred and I've been having problems since. I was instructed by ********************** to call the supplier, Lincare, as they could not assist me in alleviating my problem. Therefore, I called Lincare, and no one answered. I left a message and no one called back. ********************** even contacted Lincare and after several attempts was able to speak to someone who promised to call me to assist with the machine. No one has called. It was suggested that I go to Lincare for assistance. My concern is no one will be there. In addition, I depend on my daughter, who must take time off from work, to take me. It would be awful for her to take time off to assist me with this issue, and no one be there. I would like my **** repaired. I am fine with mailing the machine to the Stockbridge location at the expense of Lincare because I can not follow any instructions given by phone due to the difficulty of the machine. If this can not happen (the repairing of the **** machine), I would like Lincare to purchase a new **** machine or provide a significant voucher for me to purchase a new machine as I am due a new machine in October of 2025.
Business Response
Date: 02/21/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Business Response
Date: 03/04/2025
Unable to open document in its current format. Please send in a different format.
Customer Answer
Date: 03/05/2025

Complaint: 22963615

See attached

Sincerely,

***** ****
Business Response
Date: 03/05/2025
Please see attached resolution letter.
Initial Complaint
Date:02/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare has repeated call me saying I owe them over $2,000 for CPAP supplies. I have not seen a single bill and have advised them several times to send me an itemized bill to review. I still do not have a bill.
Business Response
Date: 02/20/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was diagnosed with Moderate/Severe Sleep Apnea and required a BiPap machine. I went to Lincare in ***** to obtain the BiPap machine. I recieved the BIPap machine 2/19/2024. I was told that the machine was covered by *** and that they were an ********* provider. I had a previous surgery in early January at which point I had met my Catastrophic Cap deductible for 2024 insurance plan year. I did not receive any bills until July of 2024 and every month since. I have called Lincare billing multiple times to rectify the situation. Each time they zero out the balance and say I will not receive any more bills yet I continue to receive them. They did not commence billing properly due to an internal billing error from February as they should have. Had they billed me properly the rental agreement would have been completed in Dec of 2024 and I would not require to pay anything since I had already met my deductible. Because of this error they continue to send me bills in 2025 since I have not met my deductible for 2025. They charge me/UHC $1362 per month to rent a machine that I can buy outright for $1400 elsewhere! The insurance amount allowed is $269 per month which they say I am responsible for due to their billing error. This needs to be paid for ***** months until I meet my deductible. That would be over $3200 for a machine that again costs $1400. This is price gouging to say the least. On January 6 on a recorded line I was told by ****** that I would not receive any more supplies and bills for renting the machine going forward. I now received another bill and am told I will need to continue paying until I reach my deductible which is $4000. I have been misled, misinformed and lied to by multiple billing agents at Lincare. I asked to speak to a supervisor/manager and have heard nothing back. My resolution is that they should bill UHC for rent in 2024. I should not have to pay any money at all due to their billing errors and misinformation.
Business Response
Date: 02/19/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 02/20/2025

Complaint: 22956268

I am rejecting this response because: I already provided signed form as requested.

Sincerely,

***** ******
Business Response
Date: 03/03/2025
Please see attached resolution letter.
Customer Answer
Date: 03/05/2025

Complaint: 22956268

I am rejecting this response because:
It is ridiculous for it to take 7 months to receive authorization from UHC for the **** machine when they paid bills for supplies for the machine starting in less than 1 month. I was never notified of the delay in receiving the authorization. This could have been settled last year in March. Your handling of the authorization and billing error will cost me thousands of dollars. Had it been handled properly the contract would have been completed in *************************************** 2025. This is Lincares error not UHC. I called multiple times to the billing office and on 1/6 I was told that I would not receive any more bills and that the machine was paid for. Now you are saying that is not correct. Had I known all of this last year I would have switched to a reputable **** supplier and saved a lot of grief and money
Lincare has been cited in the BBB REPEATEDLY for unscrupulous billing practices and errors. I do not accept your response. I should not owe any money in 2025 for your billing errors.
Sincerely,

***** ******
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Would not recommend Lincare. I have had them for about 8 years and they were ok from the start but got worse as time went on. I have not received a bill from them in 3 to 4 years and when I called to get one they say they will send and dont. Then they say use the portal which is very poor design. When I would go on there I seen my balance and would pay $50 to keep account good. Well without them calling or sending bills I received 2 letters that my account is in collections from 2023. Well never seen a bill, email or phone call. This is the worse business practices. I would search for another healthcare company or pay less and buy your supplies online.
Business Response
Date: 02/19/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dont use this company! I have been trying for over a year to get my portable machine replaced it gives me error messages that no oxygen is coming out.. and over and over they give me excuses that they have to locate one they dont have any on hand. Recently I found out my brother is dying of cancer he is 12 hours away. I called them on Monday they said they would have to locate one. Then on Thursday they sent a text that they would be delivering that day. Well Thursday Friday Saturday Sunday and Monday goes by with NO delivery!! I previously explained to them that my brother didnt have too much longer to live. When I called today their answer was portable machines dont take priority. All I could do was hang up for fear of what I would say!!!!! Keep in mind this has been going on for over a year. I kept letting it go. The error would eventually go away if I shut it off. I was fearful that my machine would just die completely and I would be stuck out of state without any oxygen. This company is horrible unsympathetic and unprofessional. I have to call them to do maintenance on my other machine. They never just show up to scheduled filter replacement etc etc. its life or death when it comes to oxygen and they just dont care!
Business Response
Date: 02/19/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

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Lincare Inc. is NOT a BBB Accredited Business.