Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  223 S Main St Stuttgart, AR 72160-4354

• 

  Lincare, Inc.

  181 S 40th St STE B Springdale, AR 72762-5094

• 

  Lincare, Inc.

  2704 E Race Ave Searcy, AR 72143-4734

• 

  Lincare, Inc.

  1509 E Main St STE 9 Russellville, AR 72801-5350

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to pick up my CPAP machine after getting a call from the manager ******* with the cost of the machine, No other items were discussed during this phone call. When I went to the appointment to pick up the device I was asked to sign documents. When I asked what I was signing I was told it was what the manager spoke with me about on the phone. I was never at anytime explained why would happen if I took the machine back. When I asked at the end of the visit for copies, I was told "I don't know how to print from the tablet".I ended up taking the machine back after 3 days and I asked for a refund of the money I was told no, you won't get one. Again,copy was not given to me on what I signed. Nothing else was explained. So I then called the billing department and asked reimbursement and was told to contact the local office. I asked for copies of my documents and was told to sign up for the portal. I tried that and the portal and got an error message to try again later. I have done this for two days. I believe this is some sort of violation of refusal to give me documents that I signed when I asked for them twice.

  Business Response

  Date: 01/30/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22876287
  
  I am rejecting this response because: I have attached the release of information forms that was provided by Lincare. The letter they sent along with this form did not give instructions on where to send it back to, so I am attaching to this complaint. 

  I am also requesting ALL documents that I have signed to be sent to me via email to:*******************************. Not by snail mail. These documents should have been given to me at the time I was at my appointment. 

  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/03/2025

  Please see attached resolution letter.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting on behalf of ****** ********, as POA ******* *****-*****, (my phone and email are included) this on her behalf, as I have been the one trying to arrange payment of this bill. ****** has ******** and MediCal. ****** and I first attempted to reach someone live in August 2024 without success. "Local Hours" were 8-5 but it was unclear what "local hours" were/are. Together we called November 4, 2024, and November 6, 2024. After multiple attempts calling back and trying different options and sitting on hold to get to someone live (which I think only occurred when I pushed the button to order more supplies), we were transferred to billing supervisor "***" who said we must fax a copy of the MediCal card in order for this to be investigated (our primary question why was MediCal not being billed, is it covered, etc.). Fax confirmation received as sent November 8, 2024. Bills continue to arrive without notation as to status of insurance. I called again January 17 2025, and after multiple attempts to call back and push the best button to get to someone live, I got to customer service. Then I was told that they could not talk with me as they did not have the advance directive on file (granted we had not sent that as it was not asked for previously), or they need the patient on the phone (not possible). Then I was transferred to another department and told they could not confirm they received the fax, nor help me, and they would email the billing department to call me, but also transfer me. This person was initially trying to explain the same thing but would not guide me further nor give me a direct number to call back. She advised me to call the insurance company to work it out, and that there is no direct number at Lincare to call anyone back to discuss. Then she hung up on me. Granted I was very upset by that time, but I have never had a company so difficult to work with in all my elder care experiences.

  Business Response

  Date: 02/10/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22873099
  
  I am rejecting this response (perhaps) because:

  I think it may have been resolved, but now have doubts given the undated letter from Lincare asking for more information you have attached to this email. 

  I received a call from a Lincare accounts representative on Monday, 2/10/25. (I left the caller's information at my office unfortunately, and I am home ill today). She stated that the insurance information had been corrected, there is no balance due, and there will be no future bills going forward. So that seems to have resolved the issue except for that I asked to whom I should return the equipment, and was told she did not know, but would have a local representative arrange with me for picking that up. 

  As of this writing I have not heard further. 
  
  Sincerely,
  
  ******* ***** ***** as POA on behalf of ****** ********

  Business Response

  Date: 02/17/2025

  Pick up ticket has been issued.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22873099
  
  I am rejecting this response because, while I appreciate the response that "a ticket for pickup was issued", I was previously told by the Lincare representative that I would be contacted by the company that will be picking up the equipment, so that I can inform ****** as well as the facility when this will take place. I have not yet been contacted. When I am contacted and able to inform as noted above, then I will sign off as resolved. Thank you.
  
  Sincerely,
  
  ******* *****-*****, DPOA, for ****** ********

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance has paid the bill yet they continue to bill us. This was a bill being sent to my late mother who I am the Personal Representative. Initially they kept telling me it was her deductible but she was grandfathered in to Plan F which pays the deductible. Since I confirmed and have paperwork from insurance I have gotten 4 additional bills.

  Business Response

  Date: 01/30/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22864307
  
  I am rejecting this response because:  I am not the Power of Attorney as this seized the day my mother passed away.  However, I am the Personal Representative of her Estate.  The creditors period has ended and this was paid by ******** United Health *************************** in October 2024.  I have been told it was her deductible but she had been grandfathered into Plan F which has no deductible.  Bottom line is LinCare has been paid for this claim.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/30/2025

  We can't release any information until we have a signed HIPAA form. 

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22864307
  
  I am rejecting this response because: Please see attached. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/06/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received services from Lincare for CPAP and auto ship was set up at time of initiation of service. I did not receive any bills so I assumed that insurance was covering the entire amount. I moved in July 2024 and needed to change my address and wanted to cancel auto ship. I called the store in ****** and after 3 times and having to pretend to be a provider they finally answered the phone and I gave them the information. They did not change my address and they continued to auto-ship; Then in December I received a bill for $915.24! I have attempted to call and I leave messages with the first line operators who promised that someone will contact me, but no one has and none of this has been resolved. This is terrible business practice!

  Business Response

  Date: 01/29/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The attached check was deposited but never posted to my account. I have made several calls to LinCare without success. I am now receiving call about my balance after being told they would research and get back to me about the check not being posted to my account. There is no communication or documentation trail of any of my calls. The right thing to do would be to credit my account and refund me due to the harassment by and incompetence of their employees.

  Business Response

  Date: 01/27/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22850272
  
  I am rejecting this response because: See attached release. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 03/04/2025

  Please see attached resolution letter. 

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare in ************ sold to me a bi pap medical device. In coordination with my insurance company *****. Lincare explained that the machine would be a 3 month rental and once I showed compliance from my ************************* will purchase the device. The original transaction occurred in April 2024, so I should have rented may, june,July. Then starting August the device would be purchased and I would not recieve rental bills anymore. Lincare continues to bill me about 750 a month on the rental when my insurance company said it should have converted to a purchase. ***** also said that lincare is billing me for services that they can't bill me for as they did not follow proper pre authorizations protocol. Now it's January 2025 and still being billed rental. I have ******** several people at lincare and the response is yes it should have been changed to a purchase and they will look into it. This has been going on for 5 months and no resolve. I would like to pay for the few supplies I recieved early last year from lincare but I can't figure out the proper amount to pay as the continue to compile the rental bills. I would like no further bills for the rental of equipment. As for compliance my ** has sent them records proving my compliance and benefit. I would just like to get a final resolution to this so I can take my business elsewhere. The ********* also mentioned that lincare has very similar things to other patients. Thank you for looking into this matter as I am having no success on my own.

  Business Response

  Date: 01/24/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company completely refuses to ensure I get supplies I need for my C-pap. Left them my disc to read over a month ago. Have heard nothing. They promised to send a filter and have not. This has been over a month. I am unable to use my machine until I get this filter. I am unable to get proper rest at night due to their negligence.

  Business Response

  Date: 01/24/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare has not sent statements for services and supplies. I have received collection notices (the latest dated November 15, 2024. I have called four times in the last 6 months to try to resolve this issue (twice since this notice). Each time I have called I have spent more than an hour on the phone/on hold. I have repeatedly ask for itemized statements because the amounts are not consistent with what I can see from explanation of benefits through my insurance. They initially apologized and claimed that there had been an issue with people not receiving statements and verified my address and promised to send itemized bills for service. I have not received these and from speaking with customer service today, they told me there was a note on my account and assured me they will be sent (which is exactly what the person 3 phone calls ago had assured me.) I have also cancelled auto-delivery of supplies, but am still receiving supplies. I have begun refusing delivery, but as of my latest phone call today they claim they have no record of any returns, despite last time having a pickup scheduled by Lincare to get the supplies I accidently opened as my daughter receives multiple medical supply deliveries. At first I thought the company was just incompetent but now I'm starting to wonder if it's a deliberate attempt to defraud customers who will pay what they claim is due to avoid affecting their credit. All I want is itemized bills so I can verify what I am being billed for is accurate. The statements available on their website only include a dollar amount.

  Business Response

  Date: 01/21/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my cpap supplies in November. I didnt receive my headgear and received the wrong non heated tubing. I finally after a month got my head gear. Ive been sent the wrong heated tubing twice and had to send it back. I paid my bill for my supplies because they assured me that they were sending my heated tubing. As of today 1/20/25 I still do not have my heated tubing. I have call 6 times they say they are sending it and still nothing. This is terrible service. We always have issues getting supplies but never like this.

  Business Response

  Date: 01/21/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter, **** ****, DOB ********* has been waiting to be discharged from ************************** contingent on the delivery of a BiPap machine from Preferred HomeCare. The order for Bipap was sent by the Pulmonologist on 1/10/25, and she was ready for discharge 1/15/25. As of today, 1/19/25, we have still not received the machine, despite both our Atena plan, and her ******** plan confirming that the machine did not require pre-certification. Both plans contacted preferred and asked that her order be expedited on 1/17/25, and preferred scheduled delivery. Then after business hours for ***** and ******** were closed, Preferred informed us they were refusing delivery, and required a letter of medical explanation from the pulmonologist describing why the machine needed a loud alarm. The on call pulmonologist refused to write this letter as it was an unusual and absurd request. I feel this was done in retaliation because I was not satisfied with having to wait to for 2-3 weeks after discharge was approved, inpatient in the hospital because preferred said that is how long insurance approval takes, and made both plans aware that this is how preferred operated, and asked them to intervene on my childs behalf so she could be discharged and the insurance did not have to pay thousands of dollars for her to remain in the hospital while preferred dragged its feet fulfilling her order. I dont want money, I just want this company to bring her durable medical equipment, so that she can be discharged and we can go home. No one at preferred cares or is willing to help. They treat my childs situation as an annoyance, and have not prioritized her order even though her discharge from the hospital is contingent on receiving this machine. Please help.

  Business Response

  Date: 01/21/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.