Business Profile

Medical Equipment

Lincare Inc.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,101 total complaints in the last 3 years.
294 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to formally lodge a complaint against Lincare, a company based in Florida that supplies CPAP equipment and supplies. I have encountered numerous issues with their service that I believe warrant your ************ May 2024, my doctor approved a new CPAP machine for me, which I received from Lincare. However, since then, I have been billed monthly for supplies that I did not receive and do not wish to purchase. Despite my attempts to contact Lincare for clarification and resolution, I have found it nearly impossible to reach them, which has added to my frustration.I have come across numerous customer complaints and lawsuits against **********************, indicating that this may be a common practice among their customers. I have receipts available that demonstrate my payments totaling $85.15 for supplies that I have not received.I kindly request the following actions:1. A full refund of the $85.15 that I have paid for supplies that were never delivered.2. Immediate removal from Lincares mailing list, as I have chosen to purchase my CPAP supplies from a more reputable and affordable company.Thank you for your attention to this matter. I hope that my complaint will help prevent others from experiencing similar issues with Lincare.Sincerely,***** Knights
Business Response
Date: 01/21/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/15/2025 waiting if the ************** will show up. Been waiting since 8am & it's 12:30 pm now They don't care if you have anything to do
Business Response
Date: 01/16/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form
Initial Complaint
Date:01/14/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare has been over-billing me for CPAP rental along with repeated delivery of supplies not requested.I have attempted to contact the Billing inquiry office at ************ several times for the past 3 months, but kept on hold for over 1hr+ with no answer. The local Lincare office says they "do not understand billing issues" and i must get a response from the billing office to solve issues. They will not help with any further information.The portal is not working properly since November 2024! ie. "experiencing some difficulties"
Business Response
Date: 01/14/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 1/14/2025 After ***** phone calls trying to resolve various issues with Lincare regarding the billing of CPAP medical supplies over the last year, I reluctantly paid to avoid negatively impacting my credit.Issue 1: I have never been provided a single bill or account statement by mail or electronically. Approximately 10 phone calls have been made to request these and verify my contact details. Two recent calls in Dec. with customer service agents I was PROMISED that the agent would personally print off and ensure these statements were mailed, I never received those either.Issue 2: I was unable to register or access the online patient portal. As a potential method of getting around Issue 1, I have tried unsuccessfully to utilize the Lincare online portal. I made 2-3 calls specifically to the online portal team, who stated they could see the problem, and would put in the fix, after which someone would contact me to assist, this contact never happened nor was any fix put in place to allow me to register/utilize the portal.Issue 3: As a result of never receiving statements or bills I was not aware their was an issue with billing my insurance. With my most recent balance due I called a billing agent and rectified the issue with my insurance carrier by updating my insurance information. They informed me they would re-bill insurance on Dec. 18th however that claim has been rejected by my insurance carrier on the grounds that the claim submission is past the cutoff from the date of service. This issue could have been easily avoided or rectified if Lincare provided a solution to Issue 1.I would like a refund as the costs submitted would have been 100% covered had Lincare been able to provide the requested help or bill in a timely manner. I can't help but feel they are intentionally trying not to be transparent in their billing practices which may have have further legal ramifications if a satisfactory resolution is not achieved.
Business Response
Date: 01/14/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/16/2025

Complaint: 22808818

I am rejecting this response because: See attached release.

Sincerely,

******* ******
Business Response
Date: 01/16/2025
Please see attached resolution letter.
Customer Answer
Date: 01/17/2025

Complaint: 22808818

I am rejecting this response because:
While I appreciate the efforts of Lincare and Lincare Patient Advocate ***** ******* in resolving this matter, I do not feel as though my concerns are being heard. While an unnamed Regional Billing Manager has stated that all charges have been adjusted off of my account, that doesn't seem to be the outcome of any resolution actions on the part of Lincare and is a result of my having paid an outstanding balance of $584.45 which was paid on 1/14/2024 with confirmation it was debited from my account on 1/15/2024 per the attached images. This amount of $584.45 refunded to me is what I consider a satisfactory resolution, unless additional explanations can be given as to why I should accept a $10.85 refund which would then be due to Anthem BCBS. I apologize if I have do not have a full understanding of the resolution letter, but that is how I've interpreted it without further details or context. From my patient perspective all I know is that I have been demanded to pay a specific amount (which I have) for services and/or supplies that haven't been explained or documented to me in any way, and I have an Explanation of Benefits Claim Denial from Anthem BCBS on the grounds that the claim was submitted later than the 11/27/2023 date of service allows. At the crux of my grievance is the fact that I believe I should never have owed $584.45 in the first place had Lincare taken appropriate actions during or after the numerous attempts to contact them and ensure I was given necessary information and documentation. Never in my life have I been coerced into paying a business for goods or services which could not be explained by the business itself.

Sincerely,

******* ******
Business Response
Date: 01/23/2025
Please see attached resolution letter.
Customer Answer
Date: 01/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to all parties involved in this matter.

Sincerely,

******* ******
Initial Complaint
Date:01/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have severe sleep apnea. My Bipap machine broke. My ** sent Lincare an order for a new Bipap machine. Lincare ignored many phone calls and messages left to contact me. After weeks I personally went to the office. They said I had no order. They called me the same day and said I have an outstanding bill so they are refusing to provide me with a Bipap. My bill was from when I almost died from covid and they did not bill my state insurance. I tried to rectify this and was ignored. Without this machine I could die.
Business Response
Date: 01/14/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/14/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife receives formula and tube feeding supplies from Lincare. She was in a ************ program that paid 100%. When we moved to ********, she lost the program. I requested a low income/charity application and returned it to Lincare via ***** 4/23, lincare requested full payment even though she qualified for the reduced payment program. I paid over $200 for 5/23. I had many problems with Lincare and their follow thru on the billing issues. Examples include calling Lincare patient advocates for help and not receiving calls back, finally reaching supervisors to be told they would reach back and I would not hear from them again. I finally called Lincare and admittedly requested a supervisor in mid '23. I was transferred to the ** billing office. ***** submitted the application along with our complaint. After it was approved, our monthly payments are $56.80, and the past balance was forgiven due the all the issues we had in our complaint. We have paid $56.80 every month since it was approved, yet our Lincare Account summary still reflects the balance that was forgiven, currently charging us full cost, and not applying more than 12 months of my $56.80 payments. We should have a $0 balance. I have included a copy of the Lincare Statement and a few banking screenshots. We record every call with Lincare. I most recently reached out to a Lincare advocate 11/24 and received a call from ******* in the ******, ********* on 12/6 and said she would call me back in a few days. I called back after not receiving a call, I was told she would call me back the follow day. That was a month ago without any return communication. We request Lincare fix the billing issues (reflect my $56.80 monthly payments, reflect forgiven amount that was approved and back dated in 2023 bringing balance to $0 and forgiving any past debt that rolls off statement.I included as many bank statements documents showing our monthly payments to Lincare as the BBB system would allow.Thanks for your help
Business Response
Date: 01/14/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 02/25/2025

Complaint: 22805262

I am rejecting this response because: See attached release.

Sincerely,

**** ******
Business Response
Date: 02/25/2025
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Customer Answer
Date: 03/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. *Note I have been working with billing supervisor ***** @ ***********************. She made contact with us after filing BBB complaint. ***** figured out that Lincare had not been billing correctly, resubmitted the bills to ********. Our agreement is to have the bill made current to $0 for us, keep charging us the $58/mo for all supplies, send us new financial assistance paperwork. I spoke with ***** yesterday about the financial paperwork not arriving. We have not received a billing statement that reflects our agreement or shows our monthly payments being applied to my wifes account. I am accepting Lincare offer with ***** with the reservation of reopening if not full filled by Lincare.

Sincerely,

**** ******
Initial Complaint
Date:01/09/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First of all, LinCare calls me wanting me to order cpap supplies from them. In other words, they solicit` me. I can get my cpap supplies from the VA for no fee, but the order taker tells me that my secondary insurance will pick up my co pay for the supplies and pay any balance that my primary does not.. They verify my insurance each time. I have called and called LinCare about this billing, and even went to the ******, (******), Georgia office trying to get this bill zeroed out based on my experiences with LinCare and the promises made to me from LinCare. I have took the cpap machine to the ******, Georgia office and met with the manager and proved that the wrong supplies were sent as one of the problems. They have even sent me the wrong tubing and water camber. Based on my conversation with the manager of the ******, Ga., office, LinCare had a computer breach or problem with their computer systems in the past. Now LinCare wants to go back almost 3 years and bill me for supplies. Based on the lies, misinformation, and LinCare's audacity toward me, I will never order any supplies from them. Their charges for supplies are absurd and ridiculously high and the government should look into their cost of supplies and what they charge ******** and insurance companies. My current balance is $814.70. I want the balance zeroed out. My account or customer ID is ******** and the latest invoice is BBR1J3Q.
Business Response
Date: 01/09/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form
Initial Complaint
Date:01/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have, again received a bill ( see uploaded bill) for $159.50. This includes insurance amount due which the bill indicates has not been paid. This company repeatedly tries to add this to this amount I must pay even after the insurance had paid the company what it should have. I have tried to call their billing number repeatedly and remain only hold up to 11/2 hours. I have been in communication with my insurance on 1/6/2025 & 1/7/2025. My insurance is United Health Care , AARP, ******** Advantage PPO. The insurance customer service person tried on both days to call the company. I finally had to hang up after one hour. My insurance indicated they had paid all claims and I owe only 8.36 & *****. I want my billing to reflect that.
Business Response
Date: 01/08/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
From August to December 2023, my son was on a hypoallergenic formula prescribed by his doctor, which Lincare provided. In May 2024, our healthcare insurer decided this formula was not covered under our policy, so I paid the $1,601.27 bill from Lincare. Shortly after, at the end of May, our insurer reversed their decision and paid Lincare as well. Lincare then informed me they would be issuing me a refund.Since then, I have been waiting for the refund. I've spent over 20 hours on the phone with Lincare, either speaking to someone or waiting on hold for their billing department. The last time I spoke to their billing department was on December 3rd, when ***** confirmed that I am still due a full refund and the check was issued on December 2nd. She said it should arrive within two weeks, but I have yet to receive it.Since December 16th, I have called Lincare five times, spending over five hours on hold without getting through to their billing department. I even visited a local Lincare location, but they only gave me the same number I've been calling since May and said there is no other way to get in touch with the billing *************'s been seven months since Lincare received my payment and agreed to issue a refund, yet I still haven't received it.
Business Response
Date: 01/08/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/08/2025

Complaint: 22780145

I am rejecting this response because:
I have filled out the authorization form in order that Lincare can discuss the issue further with BBB

Sincerely,

****** *******
Business Response
Date: 01/10/2025
Please see attached resolution letter.
Customer Answer
Date: 01/14/2025

Better Business Bureau:

I will accept Lincare's response only because I have finally received the refund check (as of 1/13/25) that they agreed they owed me back in May of 2024. I do want it to be known though that I've only reached this resolution because of my persistence. Even after they responded to my complaint on both the BBB website and ****** reviews, I had to call them approximately 7 times to FINALLY get in touch with the right person in their billing department who took ownership of the situation and gave me their direct contact information to ensure this was resolved.
It's frankly quite embarrassing for a business to take 8 months to get a refund to a customer for services they were double paid for. Not sure what that says about the rest of their operations...

Sincerely,

****** *******
Initial Complaint
Date:01/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was using Lincare for my CPAP supplies. I cancelled everything in Dec of 23. Never heard from them again. Then in Nov/Dec of 24 I randomly get a bill for $112 for charges from Jan, which was after I cancelled my supplies. I never received anything in the mail as I cancelled. I never got any phone calls, emails or bills in the mail saying I owed anything. It is like they just randomly decided to charge me in Nov and send me a bill then, I am asking that my balance of $112 be credited to $0 as I don't owe this money. Lincare has been horrible to deal with and their customer service needs severe help. I have asked twice now to get this credited and they have been no help at all.
Business Response
Date: 01/07/2025

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

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Lincare Inc. is NOT a BBB Accredited Business.