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Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,103 total complaints in the last 3 years.
    • 290 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have, again received a bill ( see uploaded bill) for $159.50. This includes insurance amount due which the bill indicates has not been paid. This company repeatedly tries to add this to this amount I must pay even after the insurance had paid the company what it should have. I have tried to call their billing number repeatedly and remain only hold up to 11/2 hours. I have been in communication with my insurance on 1/6/2025 & 1/7/2025. My insurance is United Health Care , AARP, ******** Advantage PPO. The insurance customer service person tried on both days to call the company. I finally had to hang up after one hour. My insurance indicated they had paid all claims and I owe only 8.36 & *****. I want my billing to reflect that.

      Business Response

      Date: 01/08/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:01/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From August to December 2023, my son was on a hypoallergenic formula prescribed by his doctor, which Lincare provided. In May 2024, our healthcare insurer decided this formula was not covered under our policy, so I paid the $1,601.27 bill from Lincare. Shortly after, at the end of May, our insurer reversed their decision and paid Lincare as well. Lincare then informed me they would be issuing me a refund.Since then, I have been waiting for the refund. I've spent over 20 hours on the phone with Lincare, either speaking to someone or waiting on hold for their billing department. The last time I spoke to their billing department was on December 3rd, when ***** confirmed that I am still due a full refund and the check was issued on December 2nd. She said it should arrive within two weeks, but I have yet to receive it.Since December 16th, I have called Lincare five times, spending over five hours on hold without getting through to their billing department. I even visited a local Lincare location, but they only gave me the same number I've been calling since May and said there is no other way to get in touch with the billing *************'s been seven months since Lincare received my payment and agreed to issue a refund, yet I still haven't received it.

      Business Response

      Date: 01/08/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 01/08/2025

       
      Complaint: 22780145

      I am rejecting this response because:

      I have filled out the authorization form in order that Lincare can discuss the issue further with BBB

      Sincerely,

      ****** *******

      Business Response

      Date: 01/10/2025

      Please see attached resolution letter.

      Customer Answer

      Date: 01/14/2025

       
      Better Business Bureau:

      I will accept Lincare's response only because I have finally received the refund check (as of 1/13/25) that they agreed they owed me back in May of 2024. I do want it to be known though that I've only reached this resolution because of my persistence. Even after they responded to my complaint on both the BBB website and ****** reviews, I had to call them approximately 7 times to FINALLY get in touch with the right person in their billing department who took ownership of the situation and gave me their direct contact information to ensure this was resolved.

      It's frankly quite embarrassing for a business to take 8 months to get a refund to a customer for services they were double paid for. Not sure what that says about the rest of their operations...


      Sincerely,

      ****** *******

    • Initial Complaint

      Date:01/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was using Lincare for my CPAP supplies. I cancelled everything in Dec of 23. Never heard from them again. Then in Nov/Dec of 24 I randomly get a bill for $112 for charges from Jan, which was after I cancelled my supplies. I never received anything in the mail as I cancelled. I never got any phone calls, emails or bills in the mail saying I owed anything. It is like they just randomly decided to charge me in Nov and send me a bill then, I am asking that my balance of $112 be credited to $0 as I don't owe this money. Lincare has been horrible to deal with and their customer service needs severe help. I have asked twice now to get this credited and they have been no help at all.

      Business Response

      Date: 01/07/2025


      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refusal to supply oxygen.Back in July they refused to send equipment for portable oxygen, kept saying they had nothing from doctors after they said they had received. made them take back the portable as I could not use. Now trying to have my home oxygen tank replaced. He was to be here by 6 pm I was asleep when he came after 9 pm, now they are refusing to come back to replace machine.

      Business Response

      Date: 01/07/2025


      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:01/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife ***** ****** received a refund check of $20.49 back in October of 2024. I was not able to cash it because she passed away on July 27th, 2024,. I was told by the office in **************** to contact Lincare in *******, **. Which I did. They told me to send the check back and I did with a copy of her death certificate. Requested a check to be out in my name to ****** ******, ****************************************************************************. I then called once to find out were the check was and no one called me back. I then called again and the person told me that I would receive a check the first week in Dec. of 2024. I have not received the money that is owed me. My wives information at Lincare is the following that you will need. Account name ***** ****** Customer ID # ********* Date of birth ********** ****** ****** ***********************************************

      Business Response

      Date: 01/07/2025


      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my bill in total in November and I have not used the service since September. I was assured there would be no further charges and there was an unauthorized charge of almost $400 to my checking account. I received a statement stating that my account had been paid in full. I have not received a bill or any documentation since paying the balance in full in November.

      Business Response

      Date: 01/06/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:01/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was released from ************************ at 7PM on 1/3/2025. Preferred Homecare gave me a tank which would last 3.5 hours. When I followed the companies instructions to call when I got home they told me the delivery of oxygen that I am physician ordered to be on 24 hours a day. The company gave me a time of delivery between 10PM-Midnight. This means the oxygen would run out at 10:30PM. They arrived at 4:15AM on 1/4/2025.

      Business Response

      Date: 01/06/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:01/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple dates of transactions after September. I got a CPAP machine and had it for about a month, before I returned it, because it wasn't working for me. I was told they would shut down my account and my recurring payments. None of these have happened. I am still receiving bills and equipment I had to take back. I have contacted the company multiple times and been lied to repeatedly. I've also been hung up on. Placed on hold for ridiculous amounts of time. I want my account shut down and the payments to stop for equipment I don't have. Their customer service is horrific. I can how many people they rip off.

      Business Response

      Date: 01/06/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im on oxygen with:Lincare. **************************************** They dont deliver the oxygen bottles on schedule. I depend on the oxygen bottles to breath and live. This happens almost every week. My mother went to location and spoke with **** on Christmas Eve, **** said she would set up delivery every Tuesday. I havent received anything as of January 2, 2025. **** stated if you leave a message you dont get results because she doesnt receive the message. You have to speak to her(still dont get results).

      Business Response

      Date: 01/02/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 01/22/2025

      Please see attached signed release.

      Business Response

      Date: 01/30/2025

      Please see attached resolution letter. 

    • Initial Complaint

      Date:12/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received letters saying my account is past due. I have not received any detailed bills stating what the charges are for. I have made multiple attempts to register on their patient portal, but it tells me that my information is not correct (I am using the information they provided in their letters).I have sat on hold for over 1 hour without getting anyone to take my call. I have also tried reaching my local office, but they direct me to the same phone number that I sit on hold for.Their representatives contact me several times every week to try to get me to order more equipment, but they are unable to connect me to anyone who can give me a bill or price sheet.I am not going to pay a dime until they provide a detailed invoice for what they are claiming I owe. It appears that they are just trying to move more products instead of actually helping me.

      Business Response

      Date: 01/02/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    Lincare Inc. is NOT a BBB Accredited Business.

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