Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,103 total complaints in the last 3 years.
290 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a new cpap machine in November 2023. They refused to send new supplies that I'm charged for for over 6 months and every time I get new supplies now they send the wrong ones. It's getting absolutely ridiculous. They keep sending large nose pads and I've ask them every time I call to change the size to a medium. They refuse. I'm at my wit's end here. This is a terrible business and they need shut down.
Business Response
Date: 12/30/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a wheelchair that I picked up January in *******, ****** and returned it to their ********** location I believe in March. I dont know precisely as the didnt date the receipt. They also marked it as a pick up rather than a return and started billing me for it in December. I cant reach anyone from their billing department? Despite r Repeated attempts
Business Response
Date: 12/30/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Lincare via phone conversation well within the first 2 months of 2024 to discontinue the use and further need for supplies for cPap. All calls for reorders stopped and I received no supplies. A few months later, I received a small check less than $60 for overpayment. In Oct., I began receiving a statement stating a $226.66 overdue bill. I spoke with ******** ************ Opt. 4; Opt. 4 to discuss. She stated that there was no record of a possible shipment resulting in a charge, and so she was unable to trace; she stated that she would note the records, but that I would need to contact billing. My subsequent calls to billing have been fruitless. I either am put on hold for anywhere from 7-35 minutes before I give up, I am hung up on, and my requests to speak w/ a supervisor have not been successful. They either are "in a meeting", will not pick up, and will not call back. The one person I spoke with only wanted to know how I wanted to pay, and said, "You have been a customer and owe this bill, how do you want to pay?". Numbers I have been given and used in addition to the above are *****************-678-1310, ************. I tried to connect online and received the message, "Can't establish patient portal connection/information provided does not match our records." I did not receive any supplies after my initial call the beginning of the year; and I had none pending for delivery. Insurance stated they did not receive a claim. Surprisingly, within the last 3 weeks, Lincare did contact me for the first time in over 9 months to tell me that I was eligible to place an order. This business should not be in business; they do not know what they are doing. I want to be rid of this bill and correspondence regarding an order that never existed.
Business Response
Date: 12/20/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/26/2024

Complaint: 22713314

I am rejecting this response because: Lincare's lack of response and action was unacceptable prior to contacting the BBV. I do not expect it to change.

Sincerely,

****** ******
Business Response
Date: 12/30/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/30/2024

Complaint: 22713314

I am rejecting this response because: I completed and submitted the required file using ***** as provided to allow the transfer of information to BBB. There was no request to remit a handwritten form and signature. There is no other person other than myself who could have completed and responded using my computer and Adobe. The request to provide a handwritten and signed copy is a stall tactic. Other legal documents and transfers are signed and accepted over internet every day using *****. That which was required of me was completed in good faith and within timely parameters.

Sincerely,

****** ******
Business Response
Date: 01/06/2025
Please see attached resolution letter.
Customer Answer
Date: 01/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will have to do.
However, I will settle with protest. My account was never, never, ever in arrears, and this insinuates that it was. My account was always paid on time and in full. There is absolutely no way that I can prove or obtain copies of checks two plus years after the fact. When this company books are audited, it will be found that every since bill was paid either by my insurance company or myself. I am most dissatisfied with the business practices of this company. Never will I ever recommend or utilize this company again.
I insist 1) on a corrected and dated bill showing the credit before any payment is remitted, AND 2) a statement that the account is permanently closed including a statement that Lincare will send a letter stating there will be no additional charges.

Sincerely,

****** ******
Initial Complaint
Date:12/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting for a CPAP since 4/2024. I have called the office throughout the year and was told that they are waiting for insurance and I would receive a call back in a week or so. I wait and the same cycle repeats over and over again. I was finally told the insurance was okay weeks ago and I should receive my CPAP. I kept calling and was told a manager would callback but no call back was received.
Business Response
Date: 12/20/2024
Please see attached resolution letter.
Initial Complaint
Date:12/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10/2024 > called to ask when my last billing would occur. Was told November. 12/16/24 > saw that there was a pending charge for 12/07/24 and cancelled my card with them. Asked to speak with Chat representative and communicated with Live chat via AI. I wanted a history of my billing because I was unable to find it on my account when I logged on. AI chat said it would connect me with a representative but never did, I waited over an hour. They need to have a system in place that provides hours of operation via the live chat or fix their system as no one ever came to assist me. I also don't know why I can't find my whole billing history in my account when I log in. That needs to be fixed too, it's confusing and deceptive.
Business Response
Date: 12/19/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/17/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted ***** to obtain there services, which is a home blood analyzer. The sales representative contacted my health insurer, ******** ******** off *************This representattive advised that I would have no deductible or co-pay in obtaining this analyzer for home use. There contract with ******** does not allow for patient balance billing. Unfortunately, I am now receiving monthly bills after 4 months of use. The problem I am having is I am unable to contact her billing office. That telephone number is **************. Multiple times I have called this office. After going through the menu I am placed on a prolonged hold up to 30 minutes without being able to speak to any representative. I have also sent them a letter to their billing address ,requesting that they contact me without any success.I have also downloaded there APP and have contacted them through their Chat option. Again, I have had no success in speaking to any representative. I have also contacted ******************, ************. They have also been unable to access any Representative of *****. They have also advised me not to pay any bills as there is no balance billing. I have also gone to the local Lincare office in **********, ************. Apparently Lincare is the parent company. I was instructed to continue to try to contact *****. I have recently received a letter from the billing company to contact them at the following number, **************. In this note is they stated I have until December twentieth to pay the invoice. The same situation occurred in calling that number. I am put on a prolonged hold Without speaking to any representative. I would appreciate your assistance. ******* *****
Initial Complaint
Date:12/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare is billing me $215 for supplies that should never had been sent. I had called a month earlier (July 2024) to put a stop to the automatic sending of supplies and paid every thing owed. In September more were shipped. I met the mail carrier at the door and refused the package. I called them back again to stop the shipments. I've had to call every month when the bill arrives. I've been told that they see where the package was refused and they will take care of it and they will credit the account. But nothing has been done. I receive the bill every month. Not to mention every call takes an hour or more.
Business Response
Date: 12/12/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/13/2024

Complaint: 22670487

I am rejecting this response because: See attached.

Sincerely,

***** ******
Business Response
Date: 12/13/2024
Please see attached resolution letter.
Customer Answer
Date: 12/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:12/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband ******* **** ( dob ********) died ********. I returned his oxygen machine shortly thereafter. Submitted the required death certificate...Automatic payments continued totaling $92.00 ( unbeknown to me). 1/12/2024 Lincare issued me a check for overpayment. By the time I tried to cash it it had expired. **** been trying to get a replacement ever since! **************** **** are very pleasant but do nothing..since Jan **** spoken to ********* on 2/26/24. *** 9/26. ****** ******* on 9 29/24 ***** *.asked me to forward the original check to her. She since told me she works remotely and the address she gave me was the office in ******* so it's taking "some time" for it to get to her. ( lincare check # ******** dated 1/12/24) I have a copy. That was 9/30/24. ***** *. Is currently out on disability..as per ****** on 11/26/24. ****** was supposed to look into it and forward paperwork to the proper **** to have a check issued. Her notes indicate she provided info to her supervisor.On 12/8/24 I spent another 55 minutes being transferred and on hold with ***** ( who hardly spoke english) and transferred me to ***** Who promised to get back to me today 12/9/24 after speaking with ****** to follow up on progress. After waiting all day and not receiving a call back I called ***** back . She reviewed notes and put me on hold then transferred me to Nicolette..**** come FULL CIRCLE!! the same ********* I spoke to 2/26/24! She promised to follow up with ****** and her supervisor to facilitate the issuing of a check for $92.00. Ive had to keep the estate bank account open with over $1000 so there's no monthly service charge...otherwise I won't be able to cash the check if I ever get it! If I owed them $92.00 they'd be charging me late charges and interest!
Business Response
Date: 12/12/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I get CPAP supplies through American Home Patient. Their billing is taken care of by Lincare. When you go on the website to make a payment it sends you to DOXO. Date of service was 6/25/24. I got a bill in the month of July for $325.47 and paid it on 7/15/24 through DOXO was taken out of my account on 7/16/24 Was cashed by Lincare on 7/24/24 ck no *******. Now they can't seem to find it. I have spent hours on the phone trying to get someone to look into it. On 6/26/24 They informed me that now I owe $691.13. That is when I started trying to figure out what was going on why all of a sudden I owe $691.13 when up until now I had been paying what was owed. I got to wandering if there was more payments not credited to my account. 3 of the times I called I ask for proof of all my charges, payments and insurance payments be sent to me, they did not send anything. On 12/2/24 I talked to billing about the whole situation she was to get ahold of a supervisor and have the call me (witch I had heard that about 4 times before) she said within 72 hours and was to call her if they didn't by Friday. I tried calling today 12/10/24 I sat on hold for 3 hours before I finally hung up. The whole thing is very frustrating this is times that I am supposed to be working and I am spending hours on the phone trying to get them to do their job.
Business Response
Date: 12/12/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer for 2 years. I had my wifes insurance and switched to mine. They took over 500 without notice or consent from account to pay for a machine. They said it wouldnt be high in future. They then sent me monthly bills for around ************************************************************** I had my ** call and a woman named ****** called me back told me Im not activated and said I need a Dr **** She was extremely rude and hung up on me. Today I called waited on food for three different people almost an hour and they said Im inactivated despite the **** I really need my pressure changed on my machine and its dangerous to have wrong pressure . They refuse to help me and this is dangerous to my health. I can die due to their neglect and policy here
Business Response
Date: 12/10/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

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Lincare Inc. is NOT a BBB Accredited Business.