Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,103 total complaints in the last 3 years.
290 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Sons are on feeding pumps and it has been an on going issue with Lincare about getting the right products they need. I have called and left messages and response
Business Response
Date: 12/10/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/11/2024

Complaint: 22653058

I am rejecting this response because:

Sincerely,

***** ********
Initial Complaint
Date:12/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a medical device from ********************** and moved from ******* to ******** in April of 2024. The company bills your insurance based on your "local" center. I have called both my old center and the new center and they won't change the billing location always claiming that it is another departments responsibility to do so. My insurance won't pay for it due to it being "out of network". I have spoken to billing, in house collection specialists, and the escalation department to no avail. If they don't fix their issue by December 20, ******************************************** balance to collections regardless of it being their company's complete failure. I believe this has to violate some type of billing law. They are inaccurately billing my insurance and me, and are aware of it yet continue to do so, putting my credit in jeopardy. They have not resolved this issue for over 8 months and I would like to pursue action against the ********** insurance company has also contacted them to no avail. The center I should be under in ******** is in my network and covered.
Business Response
Date: 12/09/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I used Lincare to get a CPAP machine after having a great call with them and very quick delivery of said machines. The problems began when they started to auto charge us amounts that did not match our EOBs, with zero explanation. I called on January 4, 2024 to express dissatisfaction of these charges and ask for an explanation. After the conversation with the **** ******, who offered really no explanation but told me she would take my card off file for the auto charging (and she did), I was told an insurance *** would call me to explain. I received no call for two months. In late March, I mailed a letter (two copies, one on behalf of my husband and one on my own behalf) that said what had happened and again asked for explanation of the charges I had been billed. I have received not one call, another bill or any explanation from Lincare. Last week my husband and I both received letters that state we owe about $700 and that they have previously sent statements (not true, again we've received absolutely nothing since January).I refuse to pay until I have an explanation of charges and at this point, I think Lincare should absorb the balance. Almost a year later and no explanation is about the poorest customer service I have ever received.
Business Response
Date: 12/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/12/2024

Complaint: 22637675

I am rejecting this response because:
As in typical fashion that Lincare has shown me in the past, I am not surprised to receive this response - a letter in the mail with absolutely no explanation. No apologies for almost a year of silence and a printed out Excel sheet totaling over $200 and saying that the only payment I have made is $.40.
It is quite laughable and 100% wrong so once I again, I refer you to my email that asked for explanation of all of the payments that I have made, and all of the charges you have charged me. You may also want to work on the reading comprehension as I specifically stated that my husband was also having issues and if you want me to review any of that, you need to provide a full explanation of all of his charges and payments as well.
Until I receive this, I will not make any payments. Please respond in a professional manner rather than sending an Excel sheet with absolutely none of my payments detailed. This is really shameful but on par with what Ive expected from this organization.
Additionally, theres absolutely no medical information that needs to be released to the Better Business Bureau and therefore there will be no form filled out allow allowing that.if you read my complaint again, the dispute is over billing amounts. Please also include all of the explanation of benefits for each charge when you respond.
Thank you

Sincerely,

********** *******
Customer Answer
Date: 12/13/2024
There is absolutely no medical information that needs to be released in order to process the complaint. The complaint is about invoicing. I am not going to allow you to access all of my medical information when you dont need any of it.
Initial Complaint
Date:12/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/13/24 I received a bill from Lincare an *************** It was for $114.60; it was debited from my account without my knowledge. I called and spoke with a ****** there. I Shared the above with her also to add that I had ********* and no one had filed this bill to them. ****** then switched me over to a guy name " CROD" who assured me that this matter would be looked into also listened to my complaint and gave me the reassurance that he would research and respond back to me. He even gave me a ticket number CAS-*******-M7. I have called every day since then other than Thanksgiving and the wait time is 80 minutes, I hang up and call back the next hold time is 70 -40-50 minutes, and this goes on and on. Please advise.
Business Response
Date: 12/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 26, 2024 Lincare charged my account for $170.44 on recurring payment. It was paid on my scheduled date. I then received a statement that was issued October 29, 2024 that stated I had a past due amount balance of $170.44, plus a new charge of $3.33. On November 26, my account was charged for $173.77, effectively double-charging me for the balance. Every attempt to reach a resolution with the company has been met with disconnections or telling me I have to talk to someone else with no resolution, even giving there is AMPLE evidence to prove they double-charged me the amount. This is the third time this has happened to me with them. I have no idea what they are doing as far as their payment processing goes, but it is completely unacceptable that balances are not updating after they have been paid, that customers have to jump through hoops, waiting hours on the phone to talk to someone, only to have it escalated or given to someone else with still no resolution to the issue.
Business Response
Date: 12/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I get a Robo phone call from Lincare every single day saying it is time to order more CPAP medical supplies from them. I am not a patient, client or customer of theirs. I never have been a ******************** of theirs. I never even heard of them until I started getting harassing phone calls everyday. They call my work number. I have spoken with numerous people at Lincare to get off their Robo Call list. This has not been successful. It has been occurring for a month now. I am on the Do-Not-Call registry list too. The number they call is ************. I have attached an image of the voicemail they leave and have save every record of their Robo calls.
Business Response
Date: 12/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/05/2024

Complaint: 22634691

I am rejecting this response because:
I am not a patient of a Lincare. I have never been a patient of Lincare. I do not know how I got on their list. Attached is the voicemail that came today 12/5/24. The voicemails come every day and I have saved them all. That letter from Lincare is dated September/2024 so it does not apply to me or this case. Since I am not a patient, ***** regulations do not apply. I do not feel they are taking this seriously.

Sincerely,

******** ******
Business Response
Date: 12/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/06/2024

Complaint: 22634691

I am rejecting this response because:
I am not a patient of Lincare so I will not accept their response. I have never been a patient of Lincare. NEVER! I am continually harassed daily by their robo calls reminding me to update my medical equipment. Attached is the robo call that came in today 12/6/24 at 1:55 pm.
I am on the Do Not Call Registry. This is harassment from Lincare. It needs to stop. This is my private office line that is continually called: ************.

Sincerely,

******** ******
Business Response
Date: 12/20/2024
This number has been removed from the cpap dialer.
Customer Answer
Date: 12/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Customer Answer
Date: 12/27/2024

Complaint: ********

I am rejecting this response because: Regarding a complaint I filed against Lincare. Case #********. The company finally removed me from their robocall list and I agree to the resolution. Now the robo calls are coming in again from Lincare - after the case was resolved. I would like to re-open the case.

Sincerely,

******** ******
Business Response
Date: 01/02/2025
Number has been removed from robo caller.
Initial Complaint
Date:12/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been billing myself and my insurance for oxygen tanks which were picked up by a driver back in September 2023. It was not noticed until August of 2024 that they had been continually billing me for these items. Repeated phone calls have been made to resolve the issue but the supervisor ******* at ext. ***** apparently does not respond to my messages or to emails sent to her by other billing representatives to get this resolved and credits applied.
Business Response
Date: 12/05/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/02/2025

Complaint: 22403599

I am rejecting this response because: See attached.

Sincerely,

***** *******
Business Response
Date: 01/10/2025
Please see attached resolution letter.
Customer Answer
Date: 01/10/2025

Complaint: 22403599

I am rejecting this response because: I have not received any phone calls from LinCare despite my continued requests. The response to the BBB only indicated a refund for a few months yet I have been charged since August 2023 for oxygen tanks that were returned. I would like to see a full accounting of bills from August 2023 to January 2025 to ensure a complete refund to myself and my insurance for the returned oxygen tanks.

Sincerely,

***** *******
Business Response
Date: 02/06/2025
Please see attached resolution letter.
Initial Complaint
Date:12/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare was my CPAP provider recommended by my pulmonologist. I received a machine on 8/23/24 and was charged a set up fee of $51.67. After I tried the ****, I decided to return it. Lincare picked up the machine on 10/25/24. On 10/29/24 they billed my insurance for supplies not needed and on 12/1/24 charged my FSA card for those supplies. After spending hours on the phone this week to find out why my insurance has never been billed for the machine set up on 8/23/24 I was finally told they just billed my insurance last week due to an issue with the doctor's prescription. Not once did someone tell me this, but they also took my money before billing. On top of that, I was told the machine is as never marked as returned correctly from 10/25 and therefore they continued to fraudulently submit claims to my insurance for supplies I never received. I have ring camera footage if required showing the machine was picked up. I have submitted fraud claims with my insurance and *** provider.
Business Response
Date: 12/03/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/16/2024

Complaint: 22632189

I am rejecting this response because: See attached.

Sincerely,

**** *****
Business Response
Date: 12/20/2024
Please see attached resolution letter.
Customer Answer
Date: 12/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:12/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Preferred Home Healthcare informed me that my health insurance was no longer going to cover my cpap machine expenses due to a lack of usage. I was told that I would need to send the machine back or I would be charged. Also, I would have to retake a sleep study test and start the process over again. Preferred home care sent me a label and I shipped the machine back in Aug. 2024. My doctor gave me another sleep study and the results were more severe than before. He placed another order with Preferred homecare in Oct. 2024. I have yet to receive a cpap. I called Preferred homecare, Nov. 19th 2024 and spoke with *****, she informed me that they never processed my doctors order and that she would expedite it. Dec 2nd, 2024, I spoke to the Preferred homecare manager *****, she refused to help me and stated that I need to give her the tracking number for the cpap I returned in August. I tried to explain to her several times that they (Preferred homecare) sent me a pre-labeled box, which I used to send their equipment back so they should have all that information. However, ***** claims they don't have any information and she would not allow me to speak to anyone else because she is the central manager.
Business Response
Date: 12/03/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/03/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid inr for payment of demo and monitoring and supplies every time I call them they say my supplies are free. Why do I get charged then. I have cigna ******************* I call billiing off 3 times wait 20 minutes no one answers I hang up. They also charge me for home demo twice. Th representative came back because they said they signed me up to soon. He said they would eat the cost which they did not and resigned pairs at later date and got charged again . Can't reach anybody to resolve issue. They are very unprofessional and no business sense. Please close them down will make me happy.
Business Response
Date: 12/03/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Lincare Inc. is NOT a BBB Accredited Business.