Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Lincare Inc. has 1110 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  1975 Harrison St Batesville, AR 72501-7309

• 

  Lincare, Inc.

  520 W Gaines St Monticello, AR 71655-4638

• 

  Lincare, Inc.

  1945 Falls Blvd N STE 1 Wynne, AR 72396-4028

• 

  Lincare, Inc.

  305 N Elmira Ave Russellville, AR 72802-9603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband had a below the knee amputation in January 2022. Since they are in our insurance network we contacted Lincare in *********, ** to provide his wheelchair. We have had to contact them repeatedly over the past 2 years for problems with his brakes. He has fallen/rolled out of his wheelchair 4 times. The most recent was today. When I called lincare and spoke with ****, the **************** Managershe said the ***** *******, the manager was out of the office yet again and would call us back by the end of the day. Once again we waited and yes, one more time we didn't hear from them. When I asked her, **** said she has no record of us ever calling... Seriously? We have called and been put off so many times! Who ever answered the phone always says the manager is out and she will have him call back which never happens. All I'm asking is that some come out and fix his freaking brakes before he gets seriously hurt!

  Business Response

  Date: 05/20/2025

  Unable to identify patient. No name, date of birth, etc. Only wife's information. 

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare was referred to me from the hospital as my vendor for my life support enteral nutrition supplies and formula. their employee **** told me they ran my insurance and my monthly patient responsibility would be roughly $120. when my feeding tube was changed, she did not provide updated equipment that would allow me to connect to my feeding pump this meant that i had to continue to use the tube given to me after my procedure for a week and a half over what is considered safe standards as these tubes should only be used for a week. this is compounded by the fact that lincare knew i am immunocompromised and the unsafe tube was even moreso. **** refused to obtain necessary documents to submit the claim to ********** blue shield and i was forced to intervene and get this from the provider. this is as a severely disabled patient freshly out of the hospital after GI Failure. i spent collectively over 15 hours on calling their office, the customer support number, the after hours number. they refused to let me speak to the supervisor. on top of the disregard of care, lincare was paid almost 100% of all my supplies and they defrauded me roughly $120 a month since i began with them (2 months) my insurance called them and they did not fix, I reported the fraud and extortion to corporate which said theyd copy me in an email including billing for a full refund and supervisor would call me by end of day. none of that happened. instead i called again and was refused direct access to the supervisor claiming that theyd call me from a blocked number as they dont work in office the supervisor repeatedly interrupter me, refused to let me speak, acted as if corporate hadnt notified her or tell her to call me and hung up on my face. i was forged to dispute the charges with my credit card company and report the vendor to my the hospital. this company has a history of defrauding **************** lincare lawsuit) DO NOT use this company they STEAL from people who have lost everythin

  Business Response

  Date: 05/15/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been attempting to get a cpap/bipap machine and have been getting a run around by Lincare, first telling me they recd no orders when Dr P******** office in Hudson sent orders over to Lincare office which they lied and said they never recd any orders for a whole week.Drs office resubmitted again for 6th time on 5/13/25, finally recd a confirmation stating a order was created at 12:10pm for machine (see attached copy for 2 machine orders one in March and one in May !! At 3:30pm I got a call from Lincare stating we aren’t ordering your machine, I said what let me speak to a supervisor (told no one there at the moment) I said I’ve been waiting for this machine since March because mine is broken and I’m supposed to be using this machine daily for sleep apnea 7-9 hours per day !! Well we can’t accommodate you even since your sleep study was done, I said how can that be well then I was told cpap/bipap machines are on back order for 2-3 months ( another lie— I can order one on amazon and 3 other online companies and get one in 2 days) but Humana wants Lincare to furnish machine probably some contact with them, anyway this company is very shady and not caring about people with serious health issues. I also told them I was leaving for NY but would be back Sept 26 to Nov 25th to Florida so please order it and I’ll pick it up when I get back and they were unwilling to do this— again very poor service and very uncaring to people’s health issues I feel they discriminate to out of towners and anyone with health disabilities !!

  Business Response

  Date: 05/15/2025

  Please see the attached letter of receipt of grievance and
  disclosure form. Lincare will need the form handwritten and signed by the
  patient and listing the BBB as an authorized representative. Lincare will
  respond to the grievance with a letter to the patient, regardless of the
  receipt of the HIPAA release. If you wish the BBB to have access to the
  resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 05/16/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******

  PS. See attached signed forms for BBB to represent me until this complaint is resolved to my satisfaction !! Attached signed forms sent separately to BBB !!

  Business Response

  Date: 05/28/2025

  Please see attached resolution letter. 

  Customer Answer

  Date: 05/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because, I am not accepting how I was treated told to go to NY with your problems, we can’t do anything for you here , that’s how you treat your senior patients throw them to the wolves ?! Also I want you to remove the $34.75 charge per month for 13 months or $452 credits to my account for your poor handling/ customer service eight issues you did not follow up with Drs office or Humana for the Bipap machine —where you dropped the ball several times due to your negligence. !! Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/25 I went into the ********************* of Blue Ridge HC to pick up a CPAP/supplies. I paid for same (see cc bill). On 1/28/25 I received a bill for the same items. Called billing and was told it hadn't been credited yet. Next month, same bill. Called again, next month same bill. Billing department is unable to help. Called local office, told it would be "fixed". Next month, same bill. Called again, billing department at Lincare is useless. Was told I needed to call local office. Called local office and was transferred to Lincare billing ***** Called ***** ****** in ********* office. Was told duplicate accounts would be merged and she would call me back the following Monday. No call. Finally did a dispute with my credit card company for the $$ I paid and they have refused to credit to my account.

  Business Response

  Date: 05/14/2025

  Unable to open jpg format. Please send information in a different format. 

  Business Response

  Date: 06/02/2025

  Please see attached resolution letter. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23327682
  
  I am rejecting this response because:  The payment made on May 15, 2025 was made by me as a result of being so sick and tired of trying to communicate with people at your company that I just paid the incorrect amount on the most recent  invoice.  The payment in question was in the amount of $43.84 and was made on 1/23/25.  I can see that you didn't bother to look at the payment information I submitted with my original complaint either.  Please go back and look at the information I submitted with my original complaint.
  
  Sincerely,
  
  ***** ********-********

  Business Response

  Date: 06/03/2025

  Please see attached resolution letter. 

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23327682
  
  I am rejecting this response because:  Please see the attached transaction search for Lincare with my credit card.  As you can see, there has been NO refund in the amount of $43.84 (or any other amount) from the dates of May 5 until June 5.  
  
  Sincerely,
  
  ***** ********-********

  Business Response

  Date: 06/06/2025

  We are unable to open .jpeg format.   Please send in a different format. 

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23327682
  
  I am rejecting this response because:  See new attachments
  
  Sincerely,
  
  ***** ********-********

  Business Response

  Date: 06/09/2025

  Please see attached resolution letter.      Additionally,  we are unable to open .jpeg format. Please send in a different format. 

  Business Response

  Date: 06/10/2025

  We are UNABLE to open .jpeg format.  Please send in a different format.

  Business Response

  Date: 06/11/2025

  Please provide a detailed explanation regarding the reason for this rejection. We are unable to open the .jpeg format. Please resubmit documents in an acceptable format such as PDF to ensure proper review of rejection. 

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23327682
  
  I am rejecting this response because:   pdf attached.  YOU NEED TO REFUND THIS CHARGE.  I'm done dealing with this.
  
  Sincerely,
  
  ***** ********-********

  Business Response

  Date: 06/11/2025

  Please see attached Final resolution letter. 

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received CPAP machine from LinCare, which was covered by my insurance with ********. My insurance company paid fully the premium including patients responsibility. Yet, LinCare charged my card during the period of Feb 2023 through Dec 2023. Upon realizing this and talking with my insurance agency, I contacted LinCare customer service and after three months of persistent follow up, finally in Feb 2024, they acknowledged that I have $667.10 refund due. Since then, I have being calling them to get a check for the refund, but I am told every time to wait for 4-6 weeks as the check is processed and it is on its way. However, now it is May 2025, and I still dont have the check. Last time I could reach them, their representative told me that the check was not yet processed. I simply need my long due refund.

  Business Response

  Date: 05/14/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to purchase the necessary items for my CPAP several times. They have consistently sent me or given me the wrong items for my CPAP. One order was wrong filter. Second order the hose doesn't even connect to the mask. After months waiting to even place an order to the lack of customer service on the local office, I still can't even receive the necessary items!

  Business Response

  Date: 05/09/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 
  

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23307101
  
  I am rejecting this response because: I have attached the signed requested form. They left a message from the local office. I have not had the best experience from them either. I prefer communication via email or text. The recent order the mask does not connect to the tubing. I can't use it. I also do not have the new head band for the mask.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/02/2025

  Please see attached resolution letter.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23307101
  
  I am rejecting this response because: I have not received a response.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 06/03/2025

  Please see attached response.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered an agreement to purchase a cpap machine with American Home Patient. They continue to send unneeded supplies, and I can't reach them to stop the shipments. I have been on hold for hours without success of reaching anyone. LINCARE, their sister company then started billing me for the paid **** and sends these supplies. They have the same phone number as American Home Patient. I called my insurance company and they see the improper billing. My insurance company advised me to stop sending them money as they say i don't owe anything and that I overpaid. The insurance says they overpaid as well and will seek reimbursement. The problem is, they are threatening me with court if I don't pay. The records say that Lincare has been sued multiple times for this practice, but they still continue. I want them to stop sending me supplies I don't want and to stop charging me.

  Business Response

  Date: 05/05/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was billed without my knowledge of when it would be billed or the amount. I called to dispute the charge and nothing was done. The local office was extremely rude and kept transferring me to people who couldn't help me.

  Business Response

  Date: 05/05/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have canceled Lincare and you guys continue to bill us!! Theft!! Contacting law enforcement!

  Business Response

  Date: 05/02/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23275915
  
  I am rejecting this response because:
  Lincare has taken $630 since we cancelled. Would like a refund for $630. 
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested my account be closed three (3) times now. Representative was certain today that it was changed to inactive. The company has continued to send CPAP supplies after requesting to cease and cancel all shipments. This company is fleecing Veterans as they exit the military by continuing to send shipments and charging the full amount after cancellations, and it is not right.

  Business Response

  Date: 05/02/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 05/02/2025

  Complaint: 23275555

  Sir/Ma'am,

  Attached is my (patient) signed authorization for release of Personally Identifiable Information (PII) to enable Lincare and BBB access to my health data and records for my refuting of charges from Lincare.  

  Coincidentally even after multiple requests for account closure and stopping of supplies, I received an additional box (unopened) yesterday evening.  I called and spoke to ***************** they said they are sending a pre-paid shipping label to return the package, but according to other veterans, even after returning the supplies there is a HIGH likelihood that Lincare will not remove the charge. (I spoke to a Lincare local ***resentative that noted to take a picture of the mailing label and to do package tracking for proof of Lincare receiving the return, as the local *** stated hearing very similar issues, and that getting charges removed is a difficult and lengthy process.)   The previous charge was for $54.95, so I am betting that Lincare will be charging me the same again for the new unauthorized shipment, so request that the amount of the refute incorporate the additional new charges pending.   

  I am rejecting this response because:
  Lincare has added another hurdle of completing this PII authorization.  I have done so ... what is the next hurdle? 

  BBB, I am annotating this so you can see, they will ask for something else.  

  With frustration,
  - ***** W. *******, Lt ********* ****
    VA Rating: 100% Permanent & Total Disability 

  Business Response

  Date: 05/09/2025

  Please see attached resolution letter. 

  Customer Answer

  Date: 05/31/2025

   
  Complaint: 23275555

  Maam/Sir,

  I am rejecting this response because the account closure referenced was only achieved after I threatened escalation of the matter through the BBB. During that noted call, your representative acknowledged some call logs that I noted where I requested cancellation too, but customer service noted that a couple of my previous cancellation calls were missing from your records. As detailed in my original complaintand as your existing logs confirmI made multiple calls requesting the cancellation of my account.
  Moreover, I am aware of several other Veterans who have simply paid the charges to avoid further hassle, despite facing similar issues. Even your own representatives have admitted to hearing these complaints repeatedly, providing advice to call back after cancelling to see if an order or the entire account is closed, which suggests a pattern of fraudulent behavior by Lincare.

  
  Lincare has the ability to confirm with customers whether they want additional shipments, but that step is often bypassed. In my case, even after I explicitly called to cancel my account and requested that no further products be sent, your company continued to ship them. Why, if not to pressure Veterans into paying for items they neither wanted nor requested?
  Given the ongoing nature of this issue, I am considering reaching out to Veteran communities on ******** to identify others with similar experiences. I also plan to raise the matter at upcoming *** and *** meetings, to ensure others are warned and encouraged to send written cancellation requests and follow up persistently. It should only take one request to cancel an account. Yet, ********************** seems to have streamlined only one part of its process -- payment, while making cancellation difficult. This reflects a troubling prioritization of revenue over customer service.
  
    I am formally requesting the cancellation of this debt. If necessary, please provide a detailed list of the items in the shipment; they remain unopened (minus the outer box), and, as mentioned in my original complaint, I am willing to return them. These products were sent against my clear instructions to cancel.
  
  I respectfully request that the BBB keep this complaint open until a full resolution is achieved. I believe Lincare may attempt to introduce further delays, as others have experienced similar tactics aimed at prolonging the process and wearing down complainants.  

  Thank you in advance for resolution,

   ***** W. *******

  Business Response

  Date: 06/10/2025

  Please see attached resolution letter. 

  Customer Answer

  Date: 06/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******