Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  1975 Harrison St Batesville, AR 72501-7309

• 

  Lincare, Inc.

  520 W Gaines St Monticello, AR 71655-4638

• 

  Lincare, Inc.

  1945 Falls Blvd N STE 1 Wynne, AR 72396-4028

• 

  Lincare, Inc.

  305 N Elmira Ave Russellville, AR 72802-9603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor ordered a nebulizer for me from Lincare. in mid-February, to treat my lungs. I picked up my prescription and waited to hear from Lincare. After several weeks of no contact, I called Lincare and no one called me back. I called again a week later, and no one called me back. Every time I called, I was on hold for 20 minutes and could not get past the person who answered the phones - they kept taking messages that were not returned. After 6 weeks of this, I called my doctor and told them I could not get through. Finally Lincare called and took my copay over the phone. They said someone would deliver the nebulizer and show me how to use it. Another week went by with no contact. Today I gave up on calling and just drove to *******, NC to get the nebulizer, 9 weeks after my doctor ordered it for me. The people at Lincare were full of excuses. They had meetings. They had a funeral to go to. They did not know why I had to wait 9 weeks for something I should have gotten in 2 or 3 days. I talked to the manager who said it was not accceptable that I had to wait. Of course it is unacceptable! They are the only place in town to get a nebulizer, what would have happened if I ended up in the hospital because I could not use my medication???

  Business Response

  Date: 04/29/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For months Lincare has been billing me and my insurance ********** falsely for equipment not provided. I have spent countless hours on the phone with them and explained everthing. They have acknlowledged their error over the phone, and have promised to correct the billing on multiple occasions. They don't put anything in writing, except for the monthly false charges. The problem is, that they never do what they promised, and continue to bill me and my insurance every month. No matter how many times I contact these people, and no matter what they promise, they do nothing and never follow up.

  Business Response

  Date: 04/29/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23260271
  
  I am rejecting this response because I have been in touch with them many, many times already.  Each time they promise to correct the billing mistake, but never keep their promise.  They have all of the information required to resolve this issue, but the never follow through.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CC was double charged I called and they promised me they would do a credit and I would see it in 3-4 days Its been over 2 weeks now and their billing department call center is not working right now

  Business Response

  Date: 04/29/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 05/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23251554
  
  I am rejecting this response because: Please see attached.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 05/13/2025

  Please see attached resolution letter. 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get CPAP supplies from Lincare. I saw my primary on 2/11/25. They sent a referral to Lincare. I had 4 surgeries & was unable to use my CPAP during that time. On 3/1/25 l called Lincare & was told my supplies would be there in 7-10 days. No supplies.I called back in about 2 weeks. I was told that they canceled my order for non compliance but that was resolved & I would get my supplies in 7-10 days. I called 4/1 & was told they required authorization. On 4/7 I called Blue Shield & was told there was no request for an authorization. I then called Lincare.Lincare said they need authorization. I requested a copy of the authorization request.Then they said they needed a compliance report. We made an appt on 4/8. I went in & provided that as I had purchased supplies on my own. Lincare asked "you have ******************* | told her "No, I have Blue Shield." A few days later I received a call & was told I could order supplies. I called the next Monday to order supplies & was asked "You have ******************* No and they had my address incorrect. They told me it would take ***** hours to update my insurance. I called the following week to order supplies. I was asked So, you have ******************* I explained the ************ said they would have someone call me from billing. They did. The last message I received from them was on 4/22 and I have left multiple messages since with no response.

  Business Response

  Date: 04/25/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a statement/invoice dated the 4th, due by the 19th (15 day period). Paid automatically by debit card ending 9744 on the 16th per standing orders in their billing system, received confirmation with a new balance of $0. On their billing website (aka patient portal) updated debit card information to one ending in 2532 on the 22nd with an effective date of the 23rd. On the 23rd, they charged my new debit card the duplicate amount of the last billing (with a new confirmation) even though their billing system ***orted $0 balance due. Contacted Lincare **************** via their online chat to demand a refund to card ending in 2532. Received an unhelpful response from the *** stating that it would be refunded in 3-5 business days, sorry for the inconvenience. This was not the first time Lincare had made a billing mistake so i wanted faster resolution, and, after an unnecessary and unsolicited reminder the *** that I could use their patient portal for self-service, I asked for a supervisor. I was put on a short hold and then asked for my phone number so that a supervisor could call me in ***** hours. It's been 24 hours and still waiting; in the meantime they've robbed me of money are dragging their heels on returning it.

  Business Response

  Date: 04/25/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23245876
  
  I am rejecting this response because: Lincare states that they may not be able to proceed without a HIPAA release signed by me, and they have supplied a blank HIPAA release form for completion. I'm happy to complete this form if it gets them to fix their billing mistake, but who should be named as the authorized individual -- it should be a person at BBB of West Florida. Please advise.
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 04/28/2025

  I am voluntarily withdrawing my complaint against Lincare. On April 26 they returned the money they erroneously withdrew from my account and I have proof of receipt of those funds as of April 27. This does not mean that they handled the situation well - no supervisor ever reached out to me, no explanation was ever provided, and their apology was perfunctory at best. However, now that I have my money back I can proceed with permanently terminating all relationships with this business, and that will be the real satisfactory resolution.. 

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Optigen has not sent me a bill in over a year. The last bill I received was in December 2023. I've called their customer service multiple times to resolve this issue to no avail. Many cumulative hours wasted sitting on hold to ask them again to fix the problem and ultimately paying over the phone.

  Business Response

  Date: 04/24/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23242048
  
  I am rejecting this response because: Please see attached.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 06/02/2025

  Please see attached resolution letter. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23242048
  
  I am rejecting this response because:

  I appreciate the Lincare ***resentative reaching out and informing me that my billing issue (not receiving a bill in the mail for over a year) has been escalated and is being looked into further.  I also understand that I'm not the only person this is happening to.  I also appreciate being able to pay my current bill over the phone with another *** they connected me to.   All interactions were professional.  However, my understanding is that the billing problem has not been fixed.  I will be very happy to close this complaint when I actually start receiving bills through the mail again.  That has not happened yet, and there were no assurances that it would be anytime soon.  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 06/06/2025

  Please see attached resolution letter. 

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been incorrectly billed sine June 2024. I was wrongly advised that you were an out of network provider. I have fought insurance and received confirmation that I DO NOT owe money for 2024. I have copies of the ***. In 2025 I have continued to be billed the out of network rate. I have contacted customer service over 50 times, contacted the local office monthly, and filed a complaint with the patient advocate, all to no avail. I am needing this issue corrected.

  Business Response

  Date: 04/24/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23242345

  I have been incorrectly billed sine June 2024. I was wrongly advised that you were an out of network provider. I have fought insurance and received confirmation that I DO NOT owe money for 2024. I have copies of the ***. In 2025 I have continued to be billed the out of network rate. I have contacted customer service over 50 times, contacted the local office monthly, and filed a complaint with the patient advocate, all to no avail. I am needing this issue corrected. NO ONE CALLS BACK! UPDATE: I submitted a previous report and when the company replied they requested I email them a ROI directly. I did this the same day I received the response - per usual another delay tactic as the company falsely stated that I did not reply and closed the BBB complaint. This IS NOT ok. The issue involves a PEDIATRIC BREATHING MACHINE - it is already stressful enough to have a child with extra needs. It is **** that this company continues to complicate my life despite me trying to fix this issue for over a year!
  

  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 05/07/2025

  uplaoded 

  Business Response

  Date: 05/19/2025

  Please see attached resolution letter. 

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23242345
  
  I am rejecting this response because:
  

  I already mailed the check back to you. This still does not address the fact that I continue to be billed incorrectly. 

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 05/28/2025

  Please see attached resolution letter. 

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lincare local office called me multiple times saying that I owed money and if I wanted to pay my bills, I informed them each time they called that I never received any bills and that I would need to receive the bills in order to pay it. I was informed that they were having a billing issue and that hopefully soon the bills would be sent out. The first bill arrived around 6/2024 and it said for past months I would need to go on the portal to print them off and they should be on the portal by 7/2024. 7/8/24 to current as the issue is not getting resolved. On 7/8/24 I spoke with ****** regarding my bill that showed I owed more than my EOBS showed. My EOBS show that I owe ****** and the bill that came in shows that I need to pay ******. I have been contacting linecare multiple times on my own and with my insurance company and no one will call me back from Lincare but they are threating to send me to collections. I have sent them letters with payments and copies of my EOBS and they are cashing the checks. I finally received an itemized statement and that sheet vs what I paid does not even add up correctly.

  Business Response

  Date: 04/23/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23236797
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/20/2025

  Please see attached letter. 

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23236797
  
  I am rejecting this response because:

  I am rejecting the response, as lincare has already cashed the check for *****. On May 6th 2025 I mailed them copies of all the cashed checked and credit card payments along with a letter explaining the situation. To date the only communication Ive received from a lincare representative was on April 29 2025. During that call I was informed lincare had adjusted off ***** because supplies were sent earlier than allowed by my insurance company. The check I sent along with the documentation was deposited and Ive not received any further response. Based on the payment and adjustment my current balance with lincare should be zero. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/28/2025

  Please see attached resolution letter.

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got some medical equipment from Lincare for my husband after he was in an accident. The women at the supply place told me the total we had to pay out of pocket was $40 something, and that it had to be paid in full before I could pick it up, and I did pay it. Now Im getting phone calls and messages from Adapthealth telling me I owe another $40 something I was never told about. So I called thinking they thought I had paid the first $40 something, but they seen I had, and told me now I have to pay more when they never mentioned it before. My family is going through enough as it is, my husband is in the hospital again right now, and for a company to lie about a total price and try to turn around and squeeze more money out of a family going throwing so much is disgusting. When I called to try and resolve the issue I was given no good reason for the extra charge, and waited forever to talk to a manager that never came on the line and still hasnt called me back. I dont think they should legally be allowed to quote me a total, and I pay that exact total and they turn around and say its double the price.

  Business Response

  Date: 04/23/2025

  Unable to identify patient.  No name, date of birth or phone. Information provided by the wife only. 

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several months, I have been receiving unexplained monthly bills. Despite multiple written requests for clarification, I have yet to receive any details regarding these charges. Contacting their billing department by phone is impossible, as it requires an extension that is not provided, and the call is subsequently disconnected. Furthermore, the online customer portal is consistently non-functional. Now, this company is threatening me with collections for these unclear charges, which I am confident are not legitimate.Despite continuing to receive these unexplained bills, my attempts to resolve this issue have been met with complete silence. I have written directly on the bills, sent numerous letters, and made five separate phone calls to ***. Each time I called, I was placed on hold for over an hour without ever speaking to a representative. This company seems unresponsive to billing inquiries but actively engages in sales. Their sales representatives claim to lack pricing information and billing expertise, transferring me to the billing department, where I am perpetually left on hold. I have been unable to reach anyone in their billing department to date.

  Business Response

  Date: 04/21/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

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