Business Profile

Medical Equipment

Lincare Inc.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,102 total complaints in the last 3 years.
292 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare owes me a refund of $129.99 and fails to pay back my money. They fail to contact me about the refund and fail to put the money back on my debit card. Its been two weeks since they promised to put my money back on my card. Ive called them 3 times in the last two weeks about my refund and still havent received my payment.
Business Response
Date: 04/21/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:04/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is the worst company, which has gathered the most irresponsible people. My doc prescribed a device through which I should breathe at night. Before receiving it, I called my Insurance and they gave me the go-ahead to receive it since it is all covered by my insurance. But it did not help me at all and only prevented me from sleeping. I contacted Lincare and told them that I cannot use it and want to return this item back because I dont need it They told me that they will call me when they come to pick it up. 2 weeks later, I received a letter called the final statement where it was stated that I owe them Lincare $450. I called my Insurance again and they told me that I do not owe them anything. Seeing that no one comes to me to pick up this device I took it to them myself deceving an invoice in response that the device was accepted by them. Exactly a month later, I receive a letter from the collection Company ************** P.A. That I now owe them $450. It all started again. I called my insurance, then I called the Lincare and they tell me that I didn't owe anyone anything and anyone. Then I called collection and they told me to figure it out yourself, but now you owe us. I want to warn these irresponsible, unprofessional people who work in this company that if you can't work with sick people, no matter how much you are paid, this is not your place!!! Personally, you not only treated me with irresponsible negligence, but also ruined my credit account. So all of us who have suffered from you can get together and sue you.
Business Response
Date: 04/11/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:04/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a prescription from my physician to replace my CPAP machine and I was contacted by Lincare to have my machine sent to my home. I was asked to sign a rental agreement and I checked a box on the agreement that I didnt want my supplies automatically sent. They call and pressure me to order supplies, and when I do, they send everything in triplicate. I have asked twice for an itemized invoice and havent received one. After viewing my insurance statement, they are charging a 100% mark up on the items they are sending, They are auto debiting my account every month and billing my insurance. I believe they are overbilling me and my insurance.
Business Response
Date: 04/10/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:04/09/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company continues to charge my disabled grandmother for medical equipment that was damaged in a house fire. We have attempted to resolve this for the last two years and have had documentation submitted by the local fire agency as well. This is causing undue and financial stress to a disabled, elderly woman, who lost her home in a fire. When attempting to contact the company now, no one answers the phone and when contacting their complaints department, no one can help and no calls back.
Business Response
Date: 04/09/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 04/11/2025

Complaint: 23178903

I am rejecting this response because: we would like confirmation from the business that billing for this will stop and all charges will be cleared. We have made multiple contact attempts to resolve this including the local fire agency sending the fire report.

Sincerely,

*********** ****
Customer Answer
Date: 04/23/2025
Please see attached updated form.
Business Response
Date: 04/25/2025
Please see attached resolution letter.
Customer Answer
Date: 04/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** ****
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare is refusing to fix or replace a malfunctioning Bi-Pap machine by mail or **** Unit started to malfunction on the sixth day of use. Business insists on me traveling to their office during normal business hours instead of exchanging by mail. I cannot afford to take time off from work.
Business Response
Date: 04/09/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:04/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received attached invoice BBRCJCCP from Lincare/Health Care Solution in March 2025 for 3/24 & 4/24 dates of service. I reached out to my insurance provider, UHC to get clarification. Per UHC, Lincare had submitted duplicate claims 9/14/24 that were denied as duplicate claims, see attached ********** & *********. The original claims were processed 3/16/24 & 4/21/24, see attached ********** & EJH95973688. The balance of $228.46 from the 3/16/24 & 4/21/24 claims was cleared in 2024 by credits I had on my account with Lincare for products that had been returned to their Lancaster, PA office who serviced my account at that time. When I received my next supply order 7/10/24 DOS I still had a small credit balance remaining on my account of $10.44, see attached invoice BBQDM8KM. Additionally, please note that the 2/22/25 invoice reflects a $0 Previous Balance. I have repeatedly tried to resolve this with Lincare, I have called multiple times, requested a Supervisor contact me multiple times with no response. I started receiving collection calls on the account on Friday 4/4/25. I tried one last time to contact Health Care Solutions today and was given the 800# to call to make payment. When I asked for a Supervisor I was told none was available. I do not owe this bill and want it adjusted off. I no longer use Lincare/Health Care Solutions, I ceased their services in September 2024.
Business Response
Date: 04/08/2025
Please see the attached letter of receipt of grievance and
disclosure form. Lincare will need the form handwritten and signed by the
patient and listing the BBB as an authorized representative. Lincare will
respond to the grievance with a letter to the patient, regardless of the
receipt of the HIPAA release. If you wish the BBB to have access to the
resolution, please ensure that you sign and date the disclosure form.
Business Response
Date: 04/11/2025
Please see attached resolution letter.
Customer Answer
Date: 04/14/2025

Complaint: ********

I am rejecting this response because:
According to United Healthcare, these charges WERE duplicate charges from 3/12 & 4/16 rebilled to them 9/14/24. They were originally submitted to them on 3/12/24 (Claim **********) and 4/16 (Claim **********). The 3/12/24 claim was processed 3/16/24 and the 4/16 claim was processed 4/21/24. The 9/14/24 resubmitted charges to UHC WERE denied as duplicates as per the attached Claims ********** & *********. These claims show a response that they were already processed.
The original 3/12 & 4/16 claims did leave a $228.46 patient responsibility which were paid by a large credit I had on my account at the time. My next and final supply order, DOS 7/10/24 still showed I had a remaining credit balance of $10.44 on my account. This invoice along with the original and resubmitted claims were provided in my Complaint.
United Healthcare and I attempted to contact Lincare when I received the 2/22/25 invoice but you are impossible to reach. I also requested a full reconciliation of my account for 2024 which I never received. I called your offices multiple times to resolve this, requesting a Supervisor whom I was promised would call me back and never did (Heather). I have wasted time and effort to resolve this issue.

Sincerely,

******** *****
Business Response
Date: 04/24/2025
Please see attached resolution letter.
Customer Answer
Date: 04/24/2025

Complaint: ********

I am rejecting this response because:
I have requested a reconciliation of my 2024 transactions multiple times. Send me the reconciliation of my account for all 2024 transactions, including payments, charges, credits to be compared against United Heathcare's records. You keep saying the 2/25 invoice is not duplicated charges but I have provided you the 4 separate Claim #'s and UHC process dates.
Please respond to how I had a beginning credit balance of $10.44 on my 8/22/24 invoice BBQDM8KM for 7/10/24 DOS if I had exhausted all my credits before the 3/24 & 4/24 DOS.
Your 4/11 response mentions a $92.95 adjustment which you have not mentioned in your 4/24 response.

Sincerely,

******** *****
Business Response
Date: 05/19/2025
Please see attached resolution letter.
Customer Answer
Date: 05/20/2025

Complaint: ********

I am rejecting this response because:
Miss Hingson's 5/19/25 response is not clear.
Her 5/19/25 letter says Patient Account Coordinator determined the 3/12/24 & 4/16/24 DOS that they had stated were not duplicated had been previously billed to my insurance before the 2/14/25 statement I received. She also said the supplies I returned were "not applied to the 3/24 & 4/24 dates of service since they were not on my side at that time". Does that mean, they have now moved them and my balance is $0?
A reconciliation of my account sent to me by Lincare 4/24/25 shows the returned supplies, see attachment Lincare Reconciliation. Prior to the RETURNED SUPPLIES, I had a $0 balance according to their spreadsheet. I don't know if they are giving credit for the full cost of the returned products or the discounted rate of the product, but at either rate, the credit would cover the 3/12 & 4/16 charges. This may be what her 5/19/25 letter is saying, I did not find her response to be clear. UHC again attempted to contact Lincare and was unable to speak with anyone.

Sincerely,

******** *****
Business Response
Date: 06/06/2025
Please see attached resolution letter.
Customer Answer
Date: 06/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband was sent a cpap machine and could not get assistance with the local office, which was 1.5 hours away, only opened one day a week with select hours. He reached out via email (obtained from website) to request a return label, and I (his wife) took it to a local business for pick up on April 12, 2024.Since July 2024, we have been told not to pay any bill that we receive and that everything was taken care of. Please find attached all notes from phone calls, includes names, dates and times. We have been informed on many occasions that the bill would be updated within two months and/or we would receive a phone call - nothing. We are still receiving bills and as of January 27, 2025, we are still informed not to pay the bill.
Business Response
Date: 04/07/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 04/08/2025

Complaint: 23169933

I am rejecting this response because: we were informed we needed to sign a PHI for BBB. Please find attached the signed PHI for the continuation of the BBB complaint. We want to continue with this process because we have been dealing with this for over a year, and this is only response we have ever received from the copy (even though we were promised call backs).

Sincerely,

******* ******
Business Response
Date: 04/11/2025
Please see attached resolution letter.
Customer Answer
Date: 04/15/2025

Complaint: 23169933

I am rejecting this response because: we have checked the website, and the account is still showing a balance. We have been told by numerous individuals that the balance would be rectified and removed. We want physical proof that all charges have been adjusted off the account as stated in their response on April 11, 2025, and the account balance is at $0.00.

Sincerely,

******* ******
Business Response
Date: 04/23/2025
Please see attached resolution letter.
Customer Answer
Date: 04/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. I spoke with ******** on April 18, 2025, who informed me the balance adjustment reflects $0.00 as of April 10, 2025, and was written off. I asked for proof showing the $0.00, she was unable to provide it. Therefore, I am taking her word and your word as our physical proof. Thank you.

Sincerely,

******* ******
Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We received a bill a month after returning supplies and cancelling future orders and being told we were all set. Paid bill but then questioned what it was for. Lincare refused to speak about it. Disputed with *** card company and they decided after a few months of investigation that Lincare was in the wrong and refunded me. Few months after that Lincare sent a bill. Called the collection company and explained the situation. Was told it was all handled and we wouldnt receive another bill. Now, about 6 months later we got another collection letter. I dont remember all the exact dates as after my refund I got rid of the proof but HSA had all the documents showing the dates and contacted Lincare as well.
Business Response
Date: 04/07/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 04/08/2025

Complaint: 23167659
This is not a resolution, just a request for a form. Form is signed by patient, ******* ****** ** to authorize myself to receive information and BBB as well.
Business Response
Date: 04/14/2025
Please see attached resolution letter.
Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every month Lincare is charging my credit card thought the services have been cancelled beginning of January 2025. On March 16th, once again, they've charged my credit card $58.02. I've called the billing department on 03/18/2025 as I was doing all the previous months, had to explain over and over that the **** has been returned beginning of January and all the services had been cancelled including supplies. The billing person refused to tell me her last name but assured that the money will be returned to my credit card till the end of the week I called them and that my credit card won't be charged anymore. Well, until today nothing has been refunded to me and I'm very positive that April 16th they'll charge me again for non-existing services.
Business Response
Date: 04/07/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:04/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When call emergency after hours the phone ring them hangs up or get unlicensed number is this how lincare dose business and leave people hanging with no oxygen untill open can't get emergency over night on call person at all not right
Business Response
Date: 04/07/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 04/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

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Lincare Inc. is NOT a BBB Accredited Business.