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Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,104 total complaints in the last 3 years.
    • 294 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2020 I had Covid and needed Lincare's equipment per my doctor. Lincare refused me because my health insurance wouldn't pay so they asked me to pay it directly using my credit card which I did. At the end of the month they asked to bill my credit card again for the next month but my doctor had released me from having to use the equipment so I returned everything to the ******, IL office. I received a receipt for my returned items and was told I owe nothing. However, three months later I received a bill saying I owed. I called and they "said they took care of it". However, three months later they sent me a bill again saying I owed even more money. Today is 4/2/2025 and I'm still getting invoices from them trying to collect more and more money each time. I owe nothing, I returned everything to them. This is a total scam!! Lincare is taking advantage of me and if they are doing it to me how many more people are falling victim of this? Or, how many people's insurance is getting billed for services they are not even using anymore? Almost every time I've received an invoice from Lincare I've called them and spent hours on the phone and most times they say "they will take care of it and I won't hear from them again". BUT here we are four years later and just today I received another invoice saying I owe even more money, for what??? Services I haven't used in over four years!!!

      Business Response

      Date: 04/07/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 04/15/2025

       
      Complaint: 23156139

      I am rejecting this response because: this is an ACCOUNTING issue not a health-related issue.  I have changed the wording on your document and signed it per your request.

      Sincerely,

      **** **********

      Customer Answer

      Date: 04/18/2025

      Please see the attached auth form.  Because this matter is 100% based on money charges, I do NOT feel my health needs to be discussed.  I edited the form to FINANCIAL ONLY.  If I find out my health info has been released, I will be in contact with my attorney. 

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive validated my account is closed. I continue to receive both reoccurring products and billing statements. I have recorded phone calls and company screen captures. The billing and products continue. Absolutely fraudulent business practices.

      Business Response

      Date: 04/07/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling this business since December of 2024, all I need is itemized receipt from all the payments I have made which started in October of 2024. I have called maybe like 10 times each time i get the same response. 7-10 days. Its been 4 months. I have even spoken to 2 supervisor which they assured me this will get done. Its been 2 months since I first spoke to management. I need my Itemized receipts in order to report it to my *** account. i actually owe them money now because this company will not give me my itemized receipts of payments I've made to them. They wont email them, mail them, I even offer to pick them up. They stated that they don't email even though their employees have said they would email it to me. When I mentioned that i would drive to a location to pick it up, they stated " you can go but they wont help you" this is coming from a manager by the name of ******. ***** is the other manager i have spoken too and she was not all helpful. by far the worse company I have ever had to deal with.

      Business Response

      Date: 04/07/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 04/09/2025

       
      Complaint: 23140805

      I am rejecting this response because: Please see attached release. 

      Sincerely,

      ***** *********

      Business Response

      Date: 04/09/2025

      Please see attached resolution letter. 

      Customer Answer

      Date: 04/10/2025

       
      Complaint: 23140805

      I am rejecting this response because:

      THE ADDRESS THAT THEY "MAILED IT" TO IS WRONG, THE CORRECT ADDRESS IS ******************************************************************************************. THIS IS PRETTY MUCH MY ISSUE WITH THIS COMPANY. THEY CAN NEVER DO OR GET ANYTHING RIGHT. 

      Sincerely,

      ***** *********

      Business Response

      Date: 04/10/2025

      Please see attached resolution. 

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been consistently receiving a bill for equipment that was never accepted. We have contacted them about this bill 3 different times. Every time, they have stated that the issue has been taken care of. However, we received it again this week and this time it is saying that it is now going to go to collections due to no contact. This is not true, as stated above, we have contacted them 3 times about this. Each time they reassured us that the problem has been resolved, but it clearly has not. We are now out of options and in need of your help.

      Business Response

      Date: 04/07/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a CPAP machine from Lincare in **********, **, on June 10, 2024. I began receiving supplies, by the end of 2024, I experienced frequent delays without any notice. When I called, I learned there were missing requirements to process my orders, but I was never informed by Lincare of any ********* January 2025, I switched to United Health insurance & notified Lincare, providing my new insurance information. I was told everything was fine, but since Jan 1st 25, I have not received any supplies, despite multiple follow-up calls. Each time, I was given a different excuse and after resolving one issue, another arose.On March 19, 2025, I was told my insurance wasnt covering the supplies, but United Health confirmed no authorization was needed. They contacted Lincare and were advised that my doctor needed to renew the prescription. My doctor sent the updated prescription the same day, but on March 27, I was told Lincare hadnt shipped anything because they hadnt received it. After escalating to *** from the Patient Experience team *************, Prompt 1, Extension *****), he claimed they needed to request the prescription from my doctor again, even though it had already been sent. *** wasnt helpful or courteous and shouldnt be in anyones care dept.I called the Palm Beach office, and they confirmed receipt of the prescription but said another report was required after a doctors visit. This is the first Ive heard of this requirement after 3 months of calls.Since November 2024, Ive received no new filters or nose pillows, and no new hose since December. These supplies are vital for my CPAP machine, which treats my sleep apnea. The lack of supplies has caused me illness, including a persistent ************ infections for over a month.Lincare never informed me of delays or issues, and their lack of ************************** has directly impacted my health. I am filing a complaint for medical negligence due to their failure to provide necessary care.

      Business Response

      Date: 04/07/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 05/02/2025

       
      Complaint: 23125701

      I am rejecting this response because: Please see attached release. 

      Sincerely,

      ***** ******

      Business Response

      Date: 05/06/2025

      Please see attached resolution letter. 

      Customer Answer

      Date: 05/10/2025

       
      Complaint: 23125701

      I am rejecting this response because: I need to know that their process has changed. Will this happen to the next person? Will this happen to me again? I have spent countless hours on calls to them and on trying to complain about them, whether through them or other parties like this one here. Their process of dealing with patients has to be changed.

      Otherwise, I am asking for compensation if this is the only Way to get things done properly.


      Sincerely,

      ***** ******

      Customer Answer

      Date: 05/23/2025

       
      Complaint: 23125701

      I am rejecting this response because: So far, I received the five filters ( they are 1/2 inch by 1.5 inch 1 mm thick filters that came in one shipment) that I advise you about from a few weeks ago and one nose pillow only.

      Sincerely,

      ***** ******

      Business Response

      Date: 05/28/2025

      Please see attached letter of explanation. 

      Customer Answer

      Date: 05/28/2025

       
      Complaint: 23125701

      I am rejecting this response because:

      1) I should have been contacted by Lincare the first 2 weeks of January 2025 to advise that my account is (on hold, not active, closed, or missing needed information) 

      2) I should have been advised on what is needed when I CALLED to provide new insurance info. AND YET, I WASN'T!

      3) I should have been advised of what was needed during the MULTIPLE CALLS I MADE  to Lincare trying to find (like a fool) why wasn't I getting supplies dispite making my payments.

      4) This is a different instance company than what I started with, so to them this is a new service, they have stated that on one of the calls. And they have been processing my claims as per attached bills.

      *** I am requesting ALL my calls for the year 2025 including when my insurance called 3 way to be sent to me as well as the BBB for evaluation.

       

      *** please see attached bills I have received from Lincare and note that my payments are set on auto-pay and I was never late. Please note the duplicate filings as well.

       

      *** I am requesting financial compensation for the waisted time and energy as well as the many times I was sick due to old supplies while trying for them Lincare TO DO THEIR JOB RIGHT!

      NOTHING MORE, NOTHING LESS.

      I have requested for my doctor to send notes that I'm using and benefiting from the **** machine this afternoon and it should be sent by tomorrow, I would like to see how long it will take Lincare to find the fax! 

      FYI my attachment did not go through. I will send another way.

      Sincerely,

      ***** ******

      Customer Answer

      Date: 06/04/2025

       
      Complaint: 23125701

      I am rejecting this response because: Please see the attached letter as requested. 

      Sincerely,

      ***** ******

      Business Response

      Date: 06/11/2025

      Please see attached letter. 

      Customer Answer

      Date: 06/11/2025

       
      Complaint: 23125701

      I am rejecting this response because:

      Thank you, ***** For the untimely response.

      for the untimely response.

      Please allow me to start with the fact that my doctors office actually faxed you the documents way before BBB did! Yet it seems like you did not receive it for some reason "LIKE USUAL"

      1. If this document was needed as of March 20 25, why wasnt I sent any supplies for January and February 2025?

      2. How often is this document needed?

      How often is this document needed?

      3.  What is the usual process that your company at Lincare takes to acquire this information from the doctors office?

      4. For the info needed from my doctors office- Why wasnt your request sent out prior to me needing it? How was I supposed to know it was needed if Lincare doesn't contact me or my doctor's office to let us know it is needed AHEAD OF TIME so my supplies would keep coming without interruptions? 

      5. Dear *****, The main issue is multiple people and departments in Lincare FAILED miserably at their job, But I am sure they got paid on time for their miserable performance, but I am sure they got paid on time for their miserable performanc! I am suffering due to their failure! Not seeing much being done about it, despite multiple calls and attempts to get this done right!

      no, all of a sudden you guys want to do everything the right way and its just my luck.

      Sincerely,

      ***** ******

      Business Response

      Date: 07/01/2025

      Please see attached final resolution letter. 

    • Initial Complaint

      Date:03/28/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Healthcare / medication supplier. Have charged my credit card on file 3 times for products not delivered between October - December 2024. They need to refund me $273. Multiple phone calls since December 2024. Most calls with extended wait time resulting in call being disconnected. They stated in December they will issue a refund on my credit card within 3 - 5 business days, no refund received. Called again in January, they stated they will issue a check, no check received. Called again multiple times in March 2025, they stated they are not sure why the refund was not sent yet and stated they will issue a check within 4-6 weeks. My credit card has been charged fraudulently since October. My credit card company will not step in since it has been more than 60 days since the charge have incurred. I am on unpaid leave of absence and could use the money.

      Business Response

      Date: 03/28/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 04/02/2025

       
      Complaint: 23124961

      I am rejecting this response because:

       

      No action taken by company other than asking me to sign for a consent form, included here


      Sincerely,

      ******** *****

      Customer Answer

      Date: 04/07/2025

      Consent form attached as requested

      Business Response

      Date: 04/09/2025

      Please see attached resolution letter. 

      Customer Answer

      Date: 04/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using Lincare since October 2024 for at home monitoring (PT/INR). My copay has been getting higher with each payment since I first started because they are refusing to bill my ****************** I'm on disability and a fixed income due to being legally blind. My mother and I have contacted them about this issue multiple times but they keep making promises saying that the problem is resolved. However, this has been going on for months with no resolution. This is a very frustrating situation because we feel lied to since they keep saying one thing but doing another.

      Business Response

      Date: 03/27/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 04/03/2025

       
      Complaint: 23123158

      I am rejecting this response because: Please see the attached release. 

      Sincerely,

      ***** ****

      Business Response

      Date: 04/09/2025

      Please see attached resolution letter. 

    • Initial Complaint

      Date:03/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Even after repeated requests **** refu to send a bill or invoice. The only correspondence has been from their collection department.

      Business Response

      Date: 03/26/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:03/25/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare has sent us a bill for $60.89 for durable medical equipment. My wife checked with my insurance company and they are a tier 1 provider and I shouldn't be charged anything as my plan has 100 percent coverage with participating providers. I proceeded to call my local Lincare office to speak to someone in customer service whom argued with me that I was incorrect. My wife proceeded to contact the insurance company again to which the insurance *** proceeded to contact Lincare. They sat on hold for over 2 hours. In that time the insurance *** used her personal cell phone to contact Lincare TWICE in which both times she got through and was told that they would need to wait it out. I'm not sure what Lincare is trying to do here but not everyone has the availability to sit on the phone for hours to resolve a small bill. I am sure there are a fair share of people whom are even overlooking these smaller bills. Lincare already has flags for fraudulent activity and I am trying to do my duty in ***orting this deceitful behavior. As of right now this bill is still open. I am mailing a letter along with the bill explaining why this bill is invalid and also including my EOB.

      Business Response

      Date: 03/25/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 03/27/2025

       
      Complaint: 23113184

      I am rejecting this response because:

      Lincare has not indicated that they are clearing this invalid and fraudulent bill


      Sincerely,

      ****** ****

      Customer Answer

      Date: 05/06/2025

       
      Complaint: 23113184

      I am rejecting this response because: Please see attached. 

      Sincerely,

      ****** ****

      Business Response

      Date: 05/06/2025

      Uable to open HIPAA form on .jpg   Please send in a different format.  Thank you. 

      Business Response

      Date: 06/02/2025

      Please see attached resolution letter. 

      Customer Answer

      Date: 06/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned the **** on 12/22/2024 and am still getting bill after bill. I've written on the bill, written a letter, called the *** I have tried 5 times to get in touch with their billing department only to be on hold for an hour or more with no answer. This company does not respond but tries to sell stuff. The sales people tell me they don't know prices and cannot handle the billing and transfer me to billing only to be put on hold. I have yet to be able to get through. I have complained to Aetna and they could not get through to Lincare's billing department

      Business Response

      Date: 03/25/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    Lincare Inc. is NOT a BBB Accredited Business.

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