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Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lincare Inc. has 1110 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lincare Inc.

      19387 US Highway 19 N Clearwater, FL 33764-3102

    • Lincare, Inc.

      644 W Lancashire Blvd Bella Vista, AR 72715-3027

    • Lincare, Inc.

      8735 Sheltie Dr STE D North Little Rock, AR 72113-6792

    • Lincare, Inc.

      1340 Higdon Ferry Rd STE A Hot Springs, AR 71913-6411

    • Lincare Inc.

      10600 Colonel Glenn Rd STE 300 Little Rock, AR 72204-8020

    Customer Complaints Summary

    • 1,104 total complaints in the last 3 years.
    • 294 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately 2 to 3 months ago my oxygen machine (that I'm required to have on ALL night) began sounding an alarm and shut down in the middle of the night. I called Lincare and they said they would dispatch a tech. Approximately weeks later an african american tech showed up plugged my machine in in the kitchen and said its not sounding an alarm. He was suppose to bring w/him two oximasks which he had none. I called Lincare again. Got the call center and was told they would mark the message "urgent". Waited - no response. Finally I drove from **********, ** to the ********** location (as they closed the **** location). Proceeded to share my entire interaction with Lincare to a manager. He stated that he would personally resolve these issues. That was a week and a half ago. still have not heard from Lincare! No tech! I am still being deprived of oxygen nightly as my machine is still sounding an alarm and shutting down. I am writing to you hoping you can seek resolution in this matter as well as formally documenting all my attempts to resolve this on my own. Thank you for whatever assistance you can provide.

      Business Response

      Date: 03/25/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WAS CALLED ON 1/13/25 AND TOLD I HAVE A BALANCE OF $450 BECAUSE I WAS NOT USING MY CPAP. I KNEW THIS WAS NOT TRUE, SO IMMEDIATELY I WENT TO HOME CARE SOLUTIONS IN MY AREA IN ********. THIS IS WHEN I FOUND OUT THAT I DID NOT HAVE A SIM CARD IN MY NEW ********** BILL WAS UPATED TO CLOSE TO $150. BUT I RECEIVED THIS COLLECTIONS NOTICE IN TH MAIL. I WAS TOLD WHEN THE INSURANCE DOES NOT PAY THE BILL GOES DIRECTLY TO COLLECTIONS. I NEVER HEARD OF SUCH THING. I NEED THIS COMPANY TO CLEAR THIS UP FAST. IVE SPENT SO MUCH TIME DEALING WITH ERRORS WITH THIS COMPANY THAT ITS NOT FUNNY. FIRST A SHORTAGE IN MY CORD WITH MY NEW CPAP, NO SIM CARD, AND NOW THIS.

      Business Response

      Date: 03/25/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 03/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:03/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in contact with the billing office 3 times since January to receive an itemized *** statement for payments made to their company for 2024 taxes. Get placated each time with ues it's being processed and I should receive in 7-10 days. 3 months later, still no resolve. Asked to speak with supervisor. Was told I would receive call back. Never have. I need a call back.

      Business Response

      Date: 03/21/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:03/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent patient documents for a wheelchair order for a patient on 12/2/24. Since that time I have called three times to get an update on the order, the last time being today and its March 20. 2025. Each time I call, Ive been told a message will be left for someone to call me back and NO ONE HAS EVER CALLED ME BACK!!!! The patient is of course is anxious and getting inpatient wanting to know whats going on with her wheelchair order. When i called the company today, there was NO APOLOGY given for me having to call MULTIPLE TIMES AND GETTING NO RETURN CALL.

      Business Response

      Date: 03/21/2025

      Unable to identify who the patient is. No name, date of birth, phone number. Only the caregivers information is given. 

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unsolicited calls every day. I have tried many times to cancel and have them never call again. They keep calling.Can not block the number since they surreptitiously send a re**rded message without making a call. I assume they use a ** outer.This a violation of federal law.10000 per event.Calling their number ends in a Neverending call tree *** when you make a selection, it rings, then they hang up. Pick a. Umber, any number. They all go to the same person.Useless. Stop by their office. It's a mess. Nobody in charge, nobody who cares or knows much. ********** not do business with Lincare.

      Business Response

      Date: 03/20/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

       

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: Saturday, March 15, 2025 3:57pm Received a call from ****** (delivery driver) with ******************* from ************, she said she would be arriving within the hour and delivering the oxygen I need for my concentrator. 4:10pm ****** called back and said she had to make a stop before coming over and that she would be there a little after 5pm. ****** was a No Show No Call. I tried to call ****** back on her cell but she did not answer. I had to drag the heavy concentrator from the patio back into the house. I'm almost 78 years old. I fell and badly hurt my ribs! Date of Transaction: Monday, March 17, 2025 9:11am - I called *******************. I was on hold for 30 minutes and then I was disconnected. 2:11pm - I called ******************* again. This time I was on hold for 45 minutes. I finally hung up. This is terrible customer service and a huge liability. I am required to be on oxygen! How can a healthcare business treat patients this way! It should NOT be this difficult to have oxygen delivered. Can you please help me get this resolved? I really need my oxygen! Thank you, ******* J ******* DOB **********

      Business Response

      Date: 03/20/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 2/19/25 I was contacted by ***** at *** collections in ******* who demanded payment for a $690 Lincare home health medical bill. Contacted Florida Lincare s/w ******* who said there wasn't a balance on my account and infact ********************** owed me $43.78. I called ***** at *** who refused to listen and demanded payment. S/w Zhay at Lincare who sent me to ********* who said they had to submit a new payment code through to the collection agency which she said that they did. Received another call from ***** at collections demanding payment. I relayed to him what Lincare said which he refused to listent to and just kept repeating "how much are you going to pay on this ********** 2/20 received another call from ***** at *** collections who again, demanded payment (everything is recorded from both parties). I contacted Lincare again and s/w ****** who siad the coded collection bill was submitted and my account should be cleared. I thought everything was finished until 3/1 when I received another call from ***** at *** demanding payment. I contact Fla. Lincare again and s/w ***** who said it "takes time". This has going on and my health is being affected by this constant stress. I requested a letter from ***** stating that the account was clear to which she replied, "it takes time" and she "didn't have access to outside email to send me anything." She said this was taken care of but how could my account be cleared and the special code to stop collections sent when I continue to get calls from *** in *******. I want my account out of collections and cleared.

      Business Response

      Date: 03/17/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 03/31/2025

       
      Complaint: 23072733

      I am rejecting this response because: See attached. 

      Sincerely,

      ****** *******

      Business Response

      Date: 04/14/2025

      Please see attached resolution letter. 

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They do not stop calling me! Today 52 times before noon. It's almost 5pm and we are up to 85 phone calls!!!

      Business Response

      Date: 03/11/2025

      Unable to identify this patient in the Lincare System. The name given and address/phone number are "No results found".

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare of Rochester has refused to supply me with oxygen supplies(i.e. tubing, back up oxygen tanks) because they are demanding I get tested by my doctor. I have had COPD since 2013, they have been in my medical records, my doctor even increased my O2 to 3 liters, but yet they want me to go get tested and will NOT supply me withe a back up tank or fresh tubing. At one point they told me to get 100 feet of tubing since my reconcentration is in my bedroom upstairs. It only goes to 5 liters and at ****************************** I should be at 3 liters. This company is playing DOCTOR, and jeopardizing my health and wellbeing and NO ONE DOES ANYTHING. This is NOT the first complaint on this company but they are still in business and refusing supplies and putting people in jeopardy

      Business Response

      Date: 03/05/2025

      the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Husband **** ****** passed away on December 9th 2024. I am still receiving monthly bills for a deceased person. They picked up all of his medical equipment,(o2 concentrator and Bi-pap)2 days after his death. Why am I still getting bills for him? Especially when 1,hes dead, 2, there is no equipment here,3, ******** was supposed to cover everything above and beyond what his ******** WellCare didnt. This is a problem with their billing ****** not the facility in ******.

      Business Response

      Date: 03/05/2025

      the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 03/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    Lincare Inc. is NOT a BBB Accredited Business.

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