Medical Equipment
Lincare Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,095 total complaints in the last 3 years.
- 288 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/30/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is specifically regarding the ******* side of Lincare. I have been receiving notices for an alleged past due account for over four months. I have spoken with sales reps on the phone several times, even resolved an issue to send back my last order of supplies that were incorrect. On Dec. 27 2022, I spoke with a representative, she assured me my account was now closed. My incorrect items ordered were sent back and I have the *** receipt from the driver. The very next day another rep from ******* called to tell me they were going to send more supplies. I told her my account was closed the day before, what is going on in their systems I asked. Now I have received another Past Due notice for the supplies that were sent back on 30 DEC 2022. Clearly the left hand does not know what the right hand is doing in this company. I have had so many issues with this company for over two years now. I object to having my time wasted due to their incompetence over the last two years of long waits on the phone and always being promised the issues to have been taken care of. How do get my account CLOSED and ensure they do not report to the credit bureaus I have a late payment, which I do not owe. I don't even want to waste my time calling them again about the billing, because I know I will be told everything is now fixed and then I'll get supplies or another bill next month. Please help.Business Response
Date: 01/31/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Customer Answer
Date: 02/02/2023
Complaint: 18941015
I am rejecting this response because: I don't trust a phone call with ******* will fix this, they have never sent an email or anything in writing when requested. I have been lied to so many times I want this rectified in writing through the BBB.
Sincerely,
*************************Business Response
Date: 02/13/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Business Response
Date: 02/15/2023
Please see resolution letter.Customer Answer
Date: 02/15/2023
Complaint: 18941015
I am rejecting this response because:
As much as I see their response, I want written/emailed proof my account has been adjudicated to a zero balance and that my ******* account has been closed. I need "proof" of this in the event I'm furthered billed or sent products. Nothing personal, but in a court of law, it's what you can prove, and I need a written transcript that my case has been resolved, not an email it's being worked on.
Sincerely,
*************************Business Response
Date: 02/16/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution,please ensure that you sign and date the disclosure form.Business Response
Date: 02/20/2023
See attached resolution letterInitial Complaint
Date:01/27/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bccs federal EOBs for 9/20/22 reflect three amounts $8.64 + $**** + $13.17 = $23.97 paid $23.97 not the $23.98 Lincare reflected on statement. There was no previous balance due. Billing stated they noted $2.15 applied not **** but only customer pay has access to itemized information.I left a message for both *********************** and ************************* but never received a call back from ******** billing. On 1/27/23 I checked the patient portal to see if finally operable and noticed ***** discrepancy. Contacted Wecare who connected me to customer bill pay center who kept me on hold 40 minutes researching and never returned. Before inept Wecare I called billing who said call customer pay billing center they never answered. Contacted local office who said they cannot assist even if website says to contact local office. Lincare never sent out 2 sets of supplies in 2022 that were part of the automated system. So many Lincare breaches.Business Response
Date: 01/31/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Customer Answer
Date: 02/06/2023
Complaint: 18940577
I am rejecting this response because: See attached HIPAA
Sincerely,
*********************************Business Response
Date: 02/13/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Business Response
Date: 02/17/2023
See attached resolution letterInitial Complaint
Date:01/25/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continues to try and charge my recurring fees even after I have terminated my agreement with them. They also list a phone number to call for billing inquiries but they just put you on hold and never answer the phone so it is very difficult to resolve with them.Business Response
Date: 01/31/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form handwritten and signed by the patient and listing the BBB as
an authorized representative. Lincare will respond to the grievance with a
letter to the patient, regardless of the receipt of the ***** release. If you
wish the BBB to have access to the resolution, please ensure that you sign and
date the disclosure form.Initial Complaint
Date:01/24/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My doctor submitted an order for a new CPAP machine 11-16-2022. Doctor's ****** confirmed it was received. I have been waiting for over two months. I am already a customer so I thought this would be easy. My doctors ****** has repeatedly called ************ and ************ and has been given multiple reasons as to the delay, from backorder of parts, to saying they never received the order. It goes around and around, and I think even my doctors ****** gave up. I have also been calling over the last two months and I get told they will call back with some answers and no one ever calls back. If they could show a little care or kindness I would try to understand, but I feel like a leper trying to get help with this place. No one wants to touch it. I asked the doctors ****** what it would take to use a different supplier and I was told I would have to start over and get a new sleep test, now why is insurance going to cover that simply because Lincare won't fulfill their obligation? Plus, I can't afford another one. I had met my out-of-pocket expenses last year and it would have been covered 100% but this has carried into an entire new year.I have been understanding for two months. This is life or death, yet I can't get anyone to return my call, and if they do, they won't help me.Business Response
Date: 01/25/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Customer Answer
Date: 01/26/2023
Complaint: 18889819
I am rejecting this response because: this does not resolve the matter. I did however sign the form giving access to the BBB as per Lincare's letter giving BBB access.
Sincerely,
*******************************Business Response
Date: 01/31/2023
The BBB HIPAA attached is cut off, showing no date/signature. The Lincare DCF is blank as well. Please sign and date, by hand, and return.Customer Answer
Date: 02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:01/24/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September 20, 2021 Philips CPAP or BIBAP Respionics devices where recalled due to defective seal which cause the user to suffer headaches, upper airway irritations, cough, chest pressure and sinus infection. The manufacturer advised to consult with the ************ if you have this devices that are being recalled. Which I do have and I consulted with my ************, his advise is to discontinue use of the machine until replacement is available. But due to my medical needs, last January of 2022 my ************ Doctor have switch my CPAP provider to Kadence Healthcare since ******* **** has not come up with a resolution. Ever since I switch CPAP supplier, ******* **** keeps sending me supply and continued billing for supplies that I have no use for. I contacted ******* customer service twice or many times to stop sending supplies and remove my name from their mailing list. My last conversation with *******, was somewhere in the early-mid 2021 and according to their customer service they will send a return box and address where to send the supplies. But did not happened and the bills kept coming. On January 23, 2023 I got frustrated of ******* sending bills, I contacted them again trying to resolved the issue but customer service insists to pay the remaining balance in the amount of $56.41 dated 12/21/2022. I disagreed to pay the amount because I stopped using their device early that year 2022. Their customer service is the worst, sometimes I have to wait hours or more on hold on the phone. Out of frustration and no where they are sending the return box I decided to get help from BBB to assist me in this matter. I'm a Veteran served 20 years in service, I believe I do not owe a single dime to ******* and I don't deserved to treated like this.Business Response
Date: 01/24/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Customer Answer
Date: 02/07/2023
Complaint: 18884280
I am rejecting this response because: See attached HIPAA
Sincerely,
******* QuiazonhBusiness Response
Date: 02/13/2023
Unable to open in the current format. Please resend in PDF or Word documentInitial Complaint
Date:01/23/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My CPAP was recalled by *******; I received my new machine right after I'd paid for new supplies that only work with the old machine. I called J&L Medical (owned by Lincare) on 9/6/23 they said they would email me a return label and once I returned the supplies and that I would see a credit for $259.48 on my next credit card statement. I shipped the return to them in September. I realized in January that I'd never gotten my credit and called them on 1/5/23. They said because too much time had gone by since they received the merchandise, they could not credit my credit card, they had to mail me a paper check. It did not make sense why the refund had not been processed for over 3 months, or why they could not issue an immediate refund on my credit card. I called again on 1/23/23 because I still had not received a check. They said the check was approved on 1/11/23 but that it will take ***** days to receive it, and that it cannot be expedited. I have already waited more than 3 months and I have zero confidence they will actually mail a check. When I requested to speak to someone higher up they put me on hold for ********************************Business Response
Date: 01/24/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Customer Answer
Date: 01/25/2023
Better Business Bureau:I filed a complaint today against J&L Medical Services/ Lincare for not refunding me $259.48. When I spoke to their rep this afternoon, she told me the check should arrive in ***** days (it's been 3+ months already). Then check for the full amount arrived in my mail an hour later. Although they have terrible record keeping I think my complaint has been resolved, just waiting for the check to clear.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
Date:01/23/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife, ***************************, continues to receive bills for a service (oxygen) she no longer receives. She did use this service back in ****. The services were paid in full at that time. I have made at least five calls to Lincare to resolve the issue speaking to a supervisor the last three times. The last one I spoke with would not give me her full name. Each time I have been told that they can see it has been taken care of. The last time I complained that I keep getting bills and the supervisor assured me it would be ************, three weeks later I have another bill.I just want the bills to stop. It seems at one time they threatened to send us to a collection agency, and that is when I called and was told it was handled. That was over a year ago.Our account or customer number is *************** you,*********************** (husband)Business Response
Date: 01/23/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Customer Answer
Date: 01/23/2023
Complaint: 18876495
I am rejecting this response because: There is no request for the release of any medical information. The issue is solely regarding the receiving of invoices for payment when payments have been made in full and no service has been provided for over two years.
Sincerely,
***********************Business Response
Date: 01/24/2023
The ***** release is to release the response to the grievance to the BBB. Otherwise, the letter is mailed to the patient directly.Customer Answer
Date: 01/24/2023
Complaint: 18876495
I am rejecting this response because: The respondent indicates that without a consent form no information can be released except to the patient. In two and a half years, the patient (my wife) has received no response from LinCare, either by letter or phone, in regard to this issue, even though we have called the company more than five times. This should not be a difficult issue. LInCare needs to stop sending bills for which no service has been provided. A simple letter or phone call to myself or my wife (the patient) could solve this. Why so difficult?
Sincerely,
***********************Initial Complaint
Date:01/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/20/23 - several claims sent to BCBSM insurance that are duplicate charges.Several EOBs in my insurance showing double charges and they haven't fixed it I am being charged for rental of equipment that my insurance states I do not owe. They paid full price and I owe nothing else, yet they still keep charging me. ********** Blue Shield says I do not owe anything else for my CPAP (besides supplies that have to be changed out on the machine periodically but not for the machine itself). THEN they were sending supplies automatically and billing me and my insurance without permission AFTER I told them to NOT send my supplies automatically and to call first. After I finally (after holding for almost two hours) spoke with someone, they were supposed to send me a return label for these supplies and never did.Stop charging rental fees Stop sending supplies I didn't order Send me the return label Reimburse me for all of these charges that I should not have been charged.Business Response
Date: 01/23/2023
Please see the
attached letter of receipt of grievance and disclosure form. Lincare will need
the form filled and signed by the patient and listing the BBB as an authorized
representative. Lincare will respond to the grievance with a letter to the
patient, regardless of the receipt of the HIPAA release. If you wish the BBB to
have access to the resolution, please ensure that you sign and date the
disclosure form.Initial Complaint
Date:01/20/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lincare took over providing enteral therapy ensure nutrition drink last may. The very first order from them was delayed over 3 months. The next two orders went smoothly just to be back to waiting for 2 months now. I am under weight and i rely on these supplements, I have lost weight from not having them. When I asked I was told "The stores have it in stock because they charge more money for it". I am on medicaid. When I asked to speak with a supervisor **** from the central office claimed to be a supervisor but refused to give me a last name or an employee id number. I feel discriminated against and feel linecare has been negligent in my health concernsBusiness Response
Date: 01/23/2023
Please see the
attached letter of receipt of grievance and disclosure form. Lincare will need
the form filled and signed by the patient and listing the BBB as an authorized
representative. Lincare will respond to the grievance with a letter to the
patient, regardless of the receipt of the HIPAA release. If you wish the BBB to
have access to the resolution, please ensure that you sign and date the
disclosure form.Initial Complaint
Date:01/20/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told three months ago I had to get a new cpap and not just parts. Fast forward to now and Im getting multiple calls for prescriptions, parts, credit card numbers all for the parts that were asked for originally. Hung up on by **** in customer service. Ive gotten three different instructions in 48 hours, all still with out a machine for 3 months. The incompetence of this company is unmatched. Whatever you do, do not give them your business. Attached is a recurring charge form with no prices, products, invoice, services to be charged for. Still sitting in the darkBusiness Response
Date: 01/23/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Customer Answer
Date: 01/24/2023
Complaint: 18866561
I am rejecting this response because:
Sincerely,
*****************************Customer Answer
Date: 01/25/2023
Im not sure why there needs to be a release for the issue statedBusiness Response
Date: 01/31/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form handwritten and signed by the patient and listing the BBB as
an authorized representative. Lincare will respond to the grievance with a
letter to the patient, regardless of the receipt of the ***** release. If you
wish the BBB to have access to the resolution, please ensure that you sign and
date the disclosure form.Customer Answer
Date: 02/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. Im entering the ***** form to look further into it
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