Business Profile

Medical Equipment

Lincare Inc.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,096 total complaints in the last 3 years.
291 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/21/21 I received a CPCP machine from Lincare following a sleep study. My CPAP was first billed to my BCBS insurer on a Lease to Own arrangement, with ownership attained at one year. I assisted Lincare in getting paid by BCBS as they sometimes delayed payments. On 8/1/22 my insurance changed to ******** and a supplemental insurance, which cover 100% of my medical bills. I notified Lincare about the change to my insurance and they noted that they had changed it in their billing system. I continued to get notices from BCBS, as Lincare continued to send bills to my discontinued insurance beyond 8/1/22. CPAPS require new parts at least every 90 days to continue to work. I called Lincare on 1/12/23 to ask about replacement pieces as none have ever been billed or shipped to me since I first got the machine on 10/21/21. I was told they had not billed my ******** yet as I needed to come to their office to sign new consent forms involving ********. They noted a sparse office staff and were unable to accommodate me easily. I noted that my current cancer situation is leaving me unable to drive and this type of paperwork is commonly handled by mail or email. In fact they have had over 5 months to get this to me. On 1/12/23 the person I spoke to at Lincare, in *********, ** insisted this paperwork would be placed in the mail to me by 1/13/23. As of today, I have not received it. At the first of this week I was surprised to hear from their parts supplier, who noted they would send all updated hoses, mask, reservoir, headgear, filters and any other needed parts. This is the first time since 10/21/21 I have been offered updated supplies, some of which need replacing weekly.Several nights ago my CPAP quit working presumably because needed parts, like the reservoir, have seals which are worn out deactivating the ***** I am now without the use of it awaiting needed parts to get to my house. I was told it would 7 - 10 days to get parts in the mail which have not arrived.
Business Response
Date: 01/23/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/27/2023

Better Business Bureau:

I will contact Lincare directly for more resolution on this matter. I have included the explanation of benefits from my BCBS insurance, which reflect that LIncare has been paid in full for my CPAP machine. However they have continued to try and bill beyond the 10 month Equipment Rental agreement. They were severely delayed in getting needed supplies to me even after my sleep practitioner had completed needed paperwork for them to bill my ****************** and had sent orders for them to begin sending supplies to me by 8/22/22.

Sincerely,

*************************
Initial Complaint
Date:01/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son ****** (DOB 7/5/2003) was given an Enteral feed machine upon discharge from the ******************* of ************ on 3/19/2022. ****** subsequently passed away on 5/26/2022 and Lincare is STILL billing our insurance (United Healthcare) $1,350 monthly for the machine which we returned. Lincare sent us a prepaid ***** label and it was returned a month after ****** passed away. I have called Lincare 5 times and called UHC 1 time.
Business Response
Date: 01/20/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a bill from Lincare in the amount of $768.80. I agreed to make payments of $64.07 per month starting December 10, 2022. I have an email from the company stating that I agree to make $64.07 per month for 12 months. This payment plan was initiated on 11/23/22. The email states: Dear *************************,This email is to confirm the following payment instruction created on 11/23/2022 through Lincare?s Patient Payments Portal for your patient account number ending **************** Plan Name: 12 Month Plan Start Date: 12/10/2022 Number of Payments: 12 Initial Payment Amounts: $64.07 Final Payment Amount: $64.03 Instalment Fee: $0.00 Total Amount Payable: $768.80 The funding source that will be debited for these payments is your funding account number ending ********. The unique confirmation number for this series of payments is IP1FPHH692.We appreciate your business. Thank you for using our Patient Payments Portal at www.lincare.com.Lincare **************** I now have a threatening letter from the stating that I need to pay $704.63 NOW or be referred to a collection agency and that this would "have a negative effect on your credit record." I called their customer service number listed on the letter. It states the number to call is ************** and that the extension is *****. I called this number and was advised that this is a "invalid extension" and was not given the option to speak to a live representative. I want Lincare to make good on their word and accept the payment terms we agreed to with no negative impact to my credit. The last payment from my credit card to them was on 1/10/23. This letter is dated on 1/11/23.
Business Response
Date: 01/20/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 accounts with LinCare: 1565-**** (oxygen concentrator) and 1562-**** (CPAP rental).LinCare overcharged me for the **** account by $190. I have written several times asking for them to either credit the **** account or to mail a refund check.They have ignored all written requests, including my last request for their legal service information in case I am forced to file a claim in ******** small claims court.
Business Response
Date: 01/17/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/20/2023

Complaint: 18825953

I am rejecting this response because: HIPAA regulations do NOT prohibit the BBB from assisting with a billing issue.
I have completed and mailed in the form to LinCare under protest as this is another obvious attempt to deny me a refund

Sincerely,

**** St ****
Business Response
Date: 01/24/2023
The form may be uploaded here, so that Lincare can post the response to the BBB.
Customer Answer
Date: 01/24/2023

Complaint: 18825953

I am rejecting this response because: I have already filled out this form and mailed it back to LinCare. They also mentioned that they were contacting me directly in their last response and I have received nothing for them

Sincerely,

**** St ****
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a cpap machine in July of 2022 and at that time the advisor asked me if my address was correct and I looked at what was on computer screen and said yes. over the next few months supplies were sent out by their shipping department to an old address ( from 4 1/2 years ago) I guess as I had used them many years ago. so, I never received anything. upon calling in December to get supplies I was told I could not order yet as my supplies were through January that had been sent. the month before I had called nd tried to get billing as I had been charged a number of times and I could not find my statement online nor had I received any bills. they told me that there was an issue and I spoke to a few people finally telling them to stop auto charging my credit card. I asked them to look into the problem but nothing was done. this time in December I was told that items had been shipped to my old address. 4 shipments had been sent and 1 was returned. they looked at billing and asked if I lived in ********. I said no. they had apparently had some mixup with a similar name. I asked for supplies to be sent to my current address and I was told they would. nothing was sent. I asked to get a complete record of my billing. nothing was sent. I asked for a refund of my credit card charges and I was told I would get one. I said that that was unacceptable. I spoke to my insurance carrier... ************** and asked them to help me. I have not heard back. I am frustrated and would like someone at lincare to call me and get this figured out and credits to my credit card. I don't want to make any further payments until I speak with someone who will help me
Business Response
Date: 01/17/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have sent us a bill for $712.91 for years 2018-2022, they say their billing department made a mistake and was billing me wrong for 5 years, we are now on social security and paying this will create a real hardship.. are we liable for this amount after all these years? We always paid our bills with them until I received this big bill going back 5 years
Business Response
Date: 01/17/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare incorrectly billed insurance and would not fix the billing despite over 30 calls to them, often spending hours on hold for each call and if I was able to get through (agents often just pick up the phone and disconnect it without even saying hello), I was promised that they would look into it and call me back. I never do get a call back. Instead, Lincare charged my credit cards erroneously and ran the clock out on resolving the issues with insurance. I am still owed $95.06 from the 1/23/22 billing and Lincare has the aduacity to send me threatening letters because they think I owe them money. However, the extensions they provide in the letter (x15491) is an invalid extension and it takes hours to connect to someone else. Attached is the latest nasty letter from Lincare along with the Insurance claim that Lincare billed incorrectly and therefore was considered out of network. Lincare is in network, but they have to submit ******** from the correct Lincare address which Lincare failed to do and failed to rectify despite months of begging.
Business Response
Date: 01/16/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare supplied Durable Medical Equipment that did not work for me so I followed their express instructions for return. I had the device in my possession for less than two weeks, but as the dates straddled two months (end of July ************************************* August 2022) I received bills for both months. I paid both in full and retain copies of the canceled checks.Each month since then, Lincare bills both my ****************** and me. ******** has been paying. I have not. Now they send letters threatening collection for my ***pay.Countless hours waiting on hold are fruitless. One cannot speak to the same person twice. It is impossible to break through the Lincare "customer service" desk where the staff is only authorized to read a computer screen with incorrect information. Lincare claims they have a document from September with my signature authorizing all bills. However, they refuse to supply a copy of said documentation, which is little wonder because it cannot possibly exist. On the September date of this purported documentation, I was on a transatlantic flight. I was out of ***************** the entire of September and can prove it with travel documents. I signed nothing in September.I filed a complaint on three separate occasions with my ******** Supplemental PPO. They refer me back to Lincare as the only source of relief. The only remedy Lincare offers is referral back to my local office, which is wholly disinterested. The local Lincare telephone number here in ********** is relayed to the Lincare boiler room in ********. And the circle continues. I am an unwell man in my 70s. How many of Lincare's victims simply pay fraudulent bills because they are too weak to fight? Lincare "prefers a credit card on file." You bet they do. I pay by check. My case does not stem from a simple error. This behavior is entrenched in Lincare's business model.When does such behavior become criminal fraud?
Business Response
Date: 01/16/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite repeated sending of orders from both my ******* Care Provider, and Pulmonologist, and several calls from me, Lincare has yet to provide equipment to me for a follow-up study (Oximetry at night during sleep with Oxygen at 2 liters.) This has been ongoing for a couple months. (Initial visit was October 20, 2022) The initial order was from ******************, *****************************, Pulmonary and ************* Medicine, Malta, ** ************. An additional order was sent on at least two occasions from my ******* Care Provider, ************************************, ******** Medical Pracitce, ***********, ** ************. The study has been ordered to determine adequacy of the rate of flow of Oxygen ordered to keep my Oxygen Saturation at or above desired level. This is worsening my current condition of Pulmonary Hypertension, and placing additional strain on my already damaged heart. (as well as stressing me psychologically...)
Business Response
Date: 01/12/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been using Lincare for CPAP supplies since December 2021. I had a few issues like not receiving correct supplies but that was straightened out quickly. I moved in August 2022 and could not get Lincare to update my address. Supplies were sent to the wrong address and never received. I have received the incorrect supplies and the company was supposed to mail a return label and never did. I have not received a statement since August 2022. Between September 15 and December 31 2022 I called the company over 50 times, often being on hold for over 45 minutes before I hung up or getting disconnected. I mailed several old statements to them so they would have my information right in front of them and requested a recent and itemized statement. I have only been notified that my current supplies were recalled and then backordered. I am changing companies from which I order my supplies from since Lincare employees can't seem to do their job. I received a threatening letter of my account being sent to a collection agency. I need an itemized statement for 2022 to double check all charges and figure out if I've been billed for supplies I never received.
Business Response
Date: 01/12/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/18/2023

Complaint: 18725482

I am rejecting this response because:
This has nothing to do with medical issues, it has to do with BILLING and DELIVERY OF GOODS issues.
Again, Lincare does not read the correspondence nor care about their customers.
I need a final billing statement and then I am done with this company.

Sincerely,

*****************************
Business Response
Date: 01/20/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/30/2023

Complaint: 18725482

I am rejecting this response because:

ALL I WANT IS A FINAL BILLING STATEMENT. HOW DIFFICULT IS THAT FOR LINCARE TO DO???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Sincerely,

*****************************

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Lincare Inc. is NOT a BBB Accredited Business.