Business Profile

Medical Equipment

Lincare Inc.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,092 total complaints in the last 3 years.
287 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My CPAP was recalled by *******; I received my new machine right after I'd paid for new supplies that only work with the old machine. I called J&L Medical (owned by Lincare) on 9/6/23 they said they would email me a return label and once I returned the supplies and that I would see a credit for $259.48 on my next credit card statement. I shipped the return to them in September. I realized in January that I'd never gotten my credit and called them on 1/5/23. They said because too much time had gone by since they received the merchandise, they could not credit my credit card, they had to mail me a paper check. It did not make sense why the refund had not been processed for over 3 months, or why they could not issue an immediate refund on my credit card. I called again on 1/23/23 because I still had not received a check. They said the check was approved on 1/11/23 but that it will take ***** days to receive it, and that it cannot be expedited. I have already waited more than 3 months and I have zero confidence they will actually mail a check. When I requested to speak to someone higher up they put me on hold for ********************************
Business Response
Date: 01/24/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/25/2023

Better Business Bureau:

I filed a complaint today against J&L Medical Services/ Lincare for not refunding me $259.48. When I spoke to their rep this afternoon, she told me the check should arrive in ***** days (it's been 3+ months already). Then check for the full amount arrived in my mail an hour later. Although they have terrible record keeping I think my complaint has been resolved, just waiting for the check to clear.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:01/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife, ***************************, continues to receive bills for a service (oxygen) she no longer receives. She did use this service back in ****. The services were paid in full at that time. I have made at least five calls to Lincare to resolve the issue speaking to a supervisor the last three times. The last one I spoke with would not give me her full name. Each time I have been told that they can see it has been taken care of. The last time I complained that I keep getting bills and the supervisor assured me it would be ************, three weeks later I have another bill.I just want the bills to stop. It seems at one time they threatened to send us to a collection agency, and that is when I called and was told it was handled. That was over a year ago.Our account or customer number is *************** you,*********************** (husband)
Business Response
Date: 01/23/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/23/2023

Complaint: 18876495

I am rejecting this response because: There is no request for the release of any medical information. The issue is solely regarding the receiving of invoices for payment when payments have been made in full and no service has been provided for over two years.

Sincerely,

***********************
Business Response
Date: 01/24/2023
The ***** release is to release the response to the grievance to the BBB. Otherwise, the letter is mailed to the patient directly.
Customer Answer
Date: 01/24/2023

Complaint: 18876495

I am rejecting this response because: The respondent indicates that without a consent form no information can be released except to the patient. In two and a half years, the patient (my wife) has received no response from LinCare, either by letter or phone, in regard to this issue, even though we have called the company more than five times. This should not be a difficult issue. LInCare needs to stop sending bills for which no service has been provided. A simple letter or phone call to myself or my wife (the patient) could solve this. Why so difficult?

Sincerely,

***********************
Initial Complaint
Date:01/20/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/20/23 - several claims sent to BCBSM insurance that are duplicate charges.Several EOBs in my insurance showing double charges and they haven't fixed it I am being charged for rental of equipment that my insurance states I do not owe. They paid full price and I owe nothing else, yet they still keep charging me. ********** Blue Shield says I do not owe anything else for my CPAP (besides supplies that have to be changed out on the machine periodically but not for the machine itself). THEN they were sending supplies automatically and billing me and my insurance without permission AFTER I told them to NOT send my supplies automatically and to call first. After I finally (after holding for almost two hours) spoke with someone, they were supposed to send me a return label for these supplies and never did.Stop charging rental fees Stop sending supplies I didn't order Send me the return label Reimburse me for all of these charges that I should not have been charged.
Business Response
Date: 01/23/2023
Please see the
attached letter of receipt of grievance and disclosure form. Lincare will need
the form filled and signed by the patient and listing the BBB as an authorized
representative. Lincare will respond to the grievance with a letter to the
patient, regardless of the receipt of the HIPAA release. If you wish the BBB to
have access to the resolution, please ensure that you sign and date the
disclosure form.
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare took over providing enteral therapy ensure nutrition drink last may. The very first order from them was delayed over 3 months. The next two orders went smoothly just to be back to waiting for 2 months now. I am under weight and i rely on these supplements, I have lost weight from not having them. When I asked I was told "The stores have it in stock because they charge more money for it". I am on medicaid. When I asked to speak with a supervisor **** from the central office claimed to be a supervisor but refused to give me a last name or an employee id number. I feel discriminated against and feel linecare has been negligent in my health concerns
Business Response
Date: 01/23/2023
Please see the
attached letter of receipt of grievance and disclosure form. Lincare will need
the form filled and signed by the patient and listing the BBB as an authorized
representative. Lincare will respond to the grievance with a letter to the
patient, regardless of the receipt of the HIPAA release. If you wish the BBB to
have access to the resolution, please ensure that you sign and date the
disclosure form.
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told three months ago I had to get a new cpap and not just parts. Fast forward to now and Im getting multiple calls for prescriptions, parts, credit card numbers all for the parts that were asked for originally. Hung up on by **** in customer service. Ive gotten three different instructions in 48 hours, all still with out a machine for 3 months. The incompetence of this company is unmatched. Whatever you do, do not give them your business. Attached is a recurring charge form with no prices, products, invoice, services to be charged for. Still sitting in the dark
Business Response
Date: 01/23/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/24/2023

Complaint: 18866561

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 01/25/2023
Im not sure why there needs to be a release for the issue stated
Business Response
Date: 01/31/2023

Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form handwritten and signed by the patient and listing the BBB as
an authorized representative. Lincare will respond to the grievance with a
letter to the patient, regardless of the receipt of the ***** release. If you
wish the BBB to have access to the resolution, please ensure that you sign and
date the disclosure form.
Customer Answer
Date: 02/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Im entering the ***** form to look further into it
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/21/21 I received a CPCP machine from Lincare following a sleep study. My CPAP was first billed to my BCBS insurer on a Lease to Own arrangement, with ownership attained at one year. I assisted Lincare in getting paid by BCBS as they sometimes delayed payments. On 8/1/22 my insurance changed to ******** and a supplemental insurance, which cover 100% of my medical bills. I notified Lincare about the change to my insurance and they noted that they had changed it in their billing system. I continued to get notices from BCBS, as Lincare continued to send bills to my discontinued insurance beyond 8/1/22. CPAPS require new parts at least every 90 days to continue to work. I called Lincare on 1/12/23 to ask about replacement pieces as none have ever been billed or shipped to me since I first got the machine on 10/21/21. I was told they had not billed my ******** yet as I needed to come to their office to sign new consent forms involving ********. They noted a sparse office staff and were unable to accommodate me easily. I noted that my current cancer situation is leaving me unable to drive and this type of paperwork is commonly handled by mail or email. In fact they have had over 5 months to get this to me. On 1/12/23 the person I spoke to at Lincare, in *********, ** insisted this paperwork would be placed in the mail to me by 1/13/23. As of today, I have not received it. At the first of this week I was surprised to hear from their parts supplier, who noted they would send all updated hoses, mask, reservoir, headgear, filters and any other needed parts. This is the first time since 10/21/21 I have been offered updated supplies, some of which need replacing weekly.Several nights ago my CPAP quit working presumably because needed parts, like the reservoir, have seals which are worn out deactivating the ***** I am now without the use of it awaiting needed parts to get to my house. I was told it would 7 - 10 days to get parts in the mail which have not arrived.
Business Response
Date: 01/23/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/27/2023

Better Business Bureau:

I will contact Lincare directly for more resolution on this matter. I have included the explanation of benefits from my BCBS insurance, which reflect that LIncare has been paid in full for my CPAP machine. However they have continued to try and bill beyond the 10 month Equipment Rental agreement. They were severely delayed in getting needed supplies to me even after my sleep practitioner had completed needed paperwork for them to bill my ****************** and had sent orders for them to begin sending supplies to me by 8/22/22.

Sincerely,

*************************
Initial Complaint
Date:01/18/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son ****** (DOB 7/5/2003) was given an Enteral feed machine upon discharge from the ******************* of ************ on 3/19/2022. ****** subsequently passed away on 5/26/2022 and Lincare is STILL billing our insurance (United Healthcare) $1,350 monthly for the machine which we returned. Lincare sent us a prepaid ***** label and it was returned a month after ****** passed away. I have called Lincare 5 times and called UHC 1 time.
Business Response
Date: 01/20/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:01/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a bill from Lincare in the amount of $768.80. I agreed to make payments of $64.07 per month starting December 10, 2022. I have an email from the company stating that I agree to make $64.07 per month for 12 months. This payment plan was initiated on 11/23/22. The email states: Dear *************************,This email is to confirm the following payment instruction created on 11/23/2022 through Lincare?s Patient Payments Portal for your patient account number ending **************** Plan Name: 12 Month Plan Start Date: 12/10/2022 Number of Payments: 12 Initial Payment Amounts: $64.07 Final Payment Amount: $64.03 Instalment Fee: $0.00 Total Amount Payable: $768.80 The funding source that will be debited for these payments is your funding account number ending ********. The unique confirmation number for this series of payments is IP1FPHH692.We appreciate your business. Thank you for using our Patient Payments Portal at www.lincare.com.Lincare **************** I now have a threatening letter from the stating that I need to pay $704.63 NOW or be referred to a collection agency and that this would "have a negative effect on your credit record." I called their customer service number listed on the letter. It states the number to call is ************** and that the extension is *****. I called this number and was advised that this is a "invalid extension" and was not given the option to speak to a live representative. I want Lincare to make good on their word and accept the payment terms we agreed to with no negative impact to my credit. The last payment from my credit card to them was on 1/10/23. This letter is dated on 1/11/23.
Business Response
Date: 01/20/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2 accounts with LinCare: 1565-**** (oxygen concentrator) and 1562-**** (CPAP rental).LinCare overcharged me for the **** account by $190. I have written several times asking for them to either credit the **** account or to mail a refund check.They have ignored all written requests, including my last request for their legal service information in case I am forced to file a claim in ******** small claims court.
Business Response
Date: 01/17/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/20/2023

Complaint: 18825953

I am rejecting this response because: HIPAA regulations do NOT prohibit the BBB from assisting with a billing issue.
I have completed and mailed in the form to LinCare under protest as this is another obvious attempt to deny me a refund

Sincerely,

**** St ****
Business Response
Date: 01/24/2023
The form may be uploaded here, so that Lincare can post the response to the BBB.
Customer Answer
Date: 01/24/2023

Complaint: 18825953

I am rejecting this response because: I have already filled out this form and mailed it back to LinCare. They also mentioned that they were contacting me directly in their last response and I have received nothing for them

Sincerely,

**** St ****
Initial Complaint
Date:01/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a cpap machine in July of 2022 and at that time the advisor asked me if my address was correct and I looked at what was on computer screen and said yes. over the next few months supplies were sent out by their shipping department to an old address ( from 4 1/2 years ago) I guess as I had used them many years ago. so, I never received anything. upon calling in December to get supplies I was told I could not order yet as my supplies were through January that had been sent. the month before I had called nd tried to get billing as I had been charged a number of times and I could not find my statement online nor had I received any bills. they told me that there was an issue and I spoke to a few people finally telling them to stop auto charging my credit card. I asked them to look into the problem but nothing was done. this time in December I was told that items had been shipped to my old address. 4 shipments had been sent and 1 was returned. they looked at billing and asked if I lived in ********. I said no. they had apparently had some mixup with a similar name. I asked for supplies to be sent to my current address and I was told they would. nothing was sent. I asked to get a complete record of my billing. nothing was sent. I asked for a refund of my credit card charges and I was told I would get one. I said that that was unacceptable. I spoke to my insurance carrier... ************** and asked them to help me. I have not heard back. I am frustrated and would like someone at lincare to call me and get this figured out and credits to my credit card. I don't want to make any further payments until I speak with someone who will help me
Business Response
Date: 01/17/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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Lincare Inc. is NOT a BBB Accredited Business.