Business Profile

Medical Equipment

Lincare Inc.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,093 total complaints in the last 3 years.
288 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/11/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was giving oxygen equipment by Medical city when I was hospitalized 5th December. Once I was cleared by my doctor, I tried to contact American HomePatient to return their equipment. Multiple times I could not reach anyone. The on hold time was minimum of 30+ minutes. I finally got ahold of a rep and she was going to put in request to pickup the equipment. Three weeks goes by and I have not heard from them . Im afraid they are going to over charge me on this equipment Im not using. Ive contacted my insurance and medical city both was completely useless. Im filing this complaint to document the poor service this company provided. I hope you will black list them.Thank you,*********************
Business Response
Date: 01/12/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/13/2023

Complaint: 18721887

I am rejecting this response because:

Sincerely,

*********************
Customer Answer
Date: 01/13/2023
I need to have them contact me to return their equipment. This is not happening. Their reply is to kick the can down the road. Not acceptable.

******
Business Response
Date: 01/16/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I continue to receive bills for an oxygen tank that was picked up and returned to company as of 9/30. Oct and Nov bills were paid via ACH because that's how prior bills were paid. These were not even to be billed to me but the company still automatically withdrew funds. When call was placed about still deducting from checking account for bill(s) I did not owe it was stated it was an issue regarding how the pick up ticket was completed and appeared as if tank was not received even though showed as picked up? This was not an issue on my end but was told would get handled faster for me to make calls about. So I spoke with local office and then again with billing office and the correct code was updated and I was assured bill would be corrected and to ignore. Then came yet another bill so a call was placed again with Lincare as of 11/28 and it was again stated that it was an error and to ignore bill. During that call it was stated Lincare now no longer had my permission for any ACH billing transactions because this was absurd. I was told again as of 12/1 that all billing was resolved and I would not get another bill. I was told a refund was waiting to be approved and would be sent by check and would take 4 to 6 weeks. No refund check has yet been received however today instead I got another bill for another month which I don't even have the tank! My fiance called Lincare again today, sitting on hold again only to speak to another person who is saying to ignore this latest bill and refund is waiting approval? This is running in circles and spending hours on the phone, on hold, talking to people who keep saying it's resolved, when it is not. The refund portion of things should have no influence on why I still keep getting billed monthly for equipment turned it. Equipment was turned in and billing needs to stop of ***** monthly. A refund needs issued. I cannot believe what a person has to go through for a mistake back in Sept that I as the customer did not make.
Business Response
Date: 01/12/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought cpap ********************* from ***************** was paid off but they keep saying i still owe last ********** they're adding additional charges. I had my bank statements stamped & signed by the *********** it to them but they won't accept it. They want me to pay it when i already did. What happened was that i made that payment on the day it was due online & they went & withdrew the same payment amount on the same day. When i saw my account i called & asked the girl to credit back one of the payments to me, as it was a double payment & was wrong. For some reason, their computer system has a glitch or something went wrong. But the bank doesn't lie. And my bank account was never in the positive or negative of the amount of $153.47. Now they want $175.85 & they're threatening to turn me over to a collection agency. I just got this letter Friday & today is Monday. I didn't try calling them again because I've called them so many ************ always have this confusing story that they keep coming up with that doesn't make any sense & any bills they ever sent were not like real *********** couldn't understand them. But regardless, the fact still remains that i paid my *********** won't leave me alone. They send a statement about every month saying i owe this money but now i have the threat. I honestly am so tired of dealing with them that i need help from somebody that can help...this month it will be 3 years that they've been harassing ****** know other people that are going thru the same thing with them too. I surely hope you can help me or direct me to someone who can. I've sent the proof, I've lost count of the phone calls & i just want this to be over. I don't want my credit to be affected as i worked hard to build it back up after my husband left. And i certainly do not want to pay a bill i already paid...thank you!
Business Response
Date: 01/12/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/21/2023

Complaint: 18712040

I am rejecting this response because:
I haven't received anything from them even though they said they responded back to me about the issue.
Sincerely,

*******************************
Business Response
Date: 01/23/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 02/06/2023

Complaint: 18712040

I am rejecting this response because: See attached HIPAA

Sincerely,

*******************************
Business Response
Date: 02/13/2023
Please see attached resolution letter.
Customer Answer
Date: 02/13/2023

Complaint: 18712040

I am rejecting this response because:
They say that pay **** stated there was 2 payments made but 1 was returned but i still owe "charged due"...what does that mean? They sent itemized statement that says i still owe the $153.47 plus additional charges added for total of $175.85. 2 payments were taken out of my acct instead of 1 so 1 was returned. But they say i still owe it & i do not. Also on itemized statement, they have that i have a heated c-pap humidifier & i do not & they have orders on there that i supposedly ordered in Oct of 2022...my Dr switched me to Apria in 2020...i haven't ordered ANYTHING from them since 2019/Jan 2020. Then suddenly, after 3 years, i started getting messages to order supplies from 2 different numbers & i called last Fri & they said that someone put my name back on the list to keep calling me. I told them to take my name off list again, same as i did 3 years ago. So, i do not accept the response from them as i do not owe them anything. I am paid in full. My checkbook is balanced & was never in the negative or positive which means that my payment went to them...it is not in my acct so if they never got it, where did it go? Because my bank statement proofs show it was taken out. Were they even shown my proof? Or should i send it to them again? Why is my proof being ignored by them?
Sincerely,

*******************************
Business Response
Date: 02/15/2023

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Business Response
Date: 03/10/2023
Please see attached resolution letter
Customer Answer
Date: 03/13/2023

Complaint: 18712040

I am rejecting this response because:
I somehow lost my previous response. But again, i am asking why there are entries on the itemized statement from 2022 when i quit Lincare in 2020? And why is there no entries of the payment i made & the payment you took out on the same day? Only the refunded amount is there. And i don't understand why i should talk to my insurance company about a deductible on items from 2022 when i didn't order anything from Lincare since 2020. This is all so confusing. It all keeps coming down to the fact that i made a payment the same day that you took same amount out of my account, which i was unaware that it was going to be done, so it ended up that a double payment was taken out of my account. So i called to have 1 of them refunded, which then made me paid in full. I don't know what is wrong with their computer system but my bank statements don't lie. Have they even looked at them or do i need to send them again? Anybody looking at them can see that a double payment was deducted same day & 1 was rightfully returned. I am paid in full.
Sincerely,

*******************************
Business Response
Date: 03/16/2023

We have answered her questions. Her refund was processed but the charges are there because, as I stated in the letter, she ordered supplies from us. She did not verify if we were Lincare or not and did authorize it in the recorded call. The balance in question is from that order and for deductible. There is nothing further I can do to assist ********************. She ordered the supplies and owes the balance. Everything else has been corrected.
Initial Complaint
Date:01/10/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April 2022 I started CPAP therapy. I obtained my CPAP machine from Lincare (APS in Lenior, **). Before I started CPAP therapy I researched my coverage with BSBS who told me that I would have to rent my CPAP machine for 3 months and then they would purchase the machine. Before securing my equipment I met with the Lincare Specialist, ******, at the Lenior, ** office who confirmed to me that I would be renting the machine for three month and then BSBS would purchase the machine for me. The only thing I was asked to do was to sign a line on an iPad to accept delivery of the equipment.As time went on I continually receiving monthly bills well after the three month rental period. I called the local Lincare office and was told it would be taken care of. I also called BCBS who stated they were ready to purchase the machine but had not received a bill to purchase the machine from Lincare.I called Lincare Corporate resolution center on 9/23/22. I explained my situation and all the did was transfer me back to the Lincare office in Lenior, **. ****** the manager answered my call. I explained what was happening. ****** told me it was a 10 month contract. I explained I was never told this by ****** and that I was advised that the machine would be purchased by BCBS after three months. I also explained to ****** that I had just gotten off the phone with BSBS and they wanted an invoice sent to them immediately so they could purchase the machine. I told ****** that I was going to file a formal complaint and she told me not to that she would get it resolved and it would take 4 or 5 days to send the equipment buyout invoice to BCBS. I received a voice mail the next day from my representative, ******, stating that she had taken the steps necessary to have the equipment purchase taken care of with the billing department. I have the saved voicemail documentation on my cell phone.It is now January 2023 and still not resolved.
Business Response
Date: 01/12/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/13/2023

Complaint: 18711408

I am rejecting this response because:

I have attached a copy of the Disclosure Consent Form. Please proceed as necessary.

Sincerely,

***********************
Customer Answer
Date: 01/13/2023
I did attach the signed Hippa Disclosure Consent and will upload again and also email you a copy.
Business Response
Date: 01/20/2023
Please see attached resolution.
Customer Answer
Date: 01/21/2023

Complaint: 18711408

I am rejecting this response
A bill to my insurance company to purchase this machine should have been submitted to My insurance company three months after I recieved this CPAP machine. It was not. I was continually billed $28.89 a month for 5 additional months. That equals to $144.45 in additional rental charges that I paid that should have never been billed.
The current credit that you are referencing on my Lincare Account is because of an overpayment that I made on my account. I would like documentation from the billing department of how this alleged credit was made and written communication that I now own my unit. I also am requesting a refund of $144.45

Sincerely,

***********************
Business Response
Date: 01/30/2023
Please see attached resolution.
Initial Complaint
Date:01/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My physician sent an or for a new cpap unit at the beginning of November. Ive yet to receive the unit. I cant use my old one because I was waking up with tiny pieces of black foam in my mouth or vomiting it. I have made several phone calls with no answers. Im in **** and they say their warehouse is in Florida. If they cannot serve the areas in a timely manner they need to not do so at all. Im to the point that I am constantly sleepy due to not getting a restful sleep
Business Response
Date: 01/09/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a statement from J&L Medical Services dated 12/8/22. The statement Description was Customer Beginning Balance and the customer due amount is *******&L provided me with a customer ID # *********, an invoice date 12/08/2022 and invoice #BBLYSBVG. They indicated that $8.20 was a past due balance. They also indicated the name of my insurance plan (not the plan #). I tried to reach the billing inquiry # ************ and spent 30+ minutes waiting on hold. They do not offer an online or email contact option.I don't where or why they have they name and address or why they have billed me or what they claim this is for. This appears to be some sort of error or scam but I cannot reach them to find out what this is. They provide only a PO Box number and no other address.I don't wish to be in their file and I surely don't want to be billed again.Thank you for for your assistance.******************************* ************
Business Response
Date: 01/12/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:01/06/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was diagnosed with Sleep Apnea December 2021, I began using ******* **** **** device January 2022 as an active duty member. I retired from active duty effective 1 Apr 2022. The company has billed and continues to bill ******* for services and supplies not rendered. Timeline is as follows:7/30 received invoice paid $52.23 for use of rental device and replacement face mask and hose from April through June. 8/18 received invoice paid $61.64 for use of rental device and replacement face mask and hose from July and August. I discontinued use of the ******* **** after being issued a device from the VA 9/14/22. The device was returned and signed for by *** via *** on 9/16/22.I received an invoice dated 9/19/22 and spoke with an operator stating I no longer had the device and did not receive replacement accessories in September. I was advised that there would be no charge and that the account would be placed as inactive. I received an invoice dated 10/18/22 for replacement mask and **** rental although the **** was returned 9/14/22 and I did not receive replacement accessories. I received an invoice dated 11/18/22 for replacement mask and **** rental although the **** was returned 9/14/22 and I did not receive replacement accessories. I logged into ******* and noticed that another claim was submitted and being processed for December 2022 although the **** device was returned 9/14/22 On 12/6/22 I received a package via **** on my porch from ******* **** that was delivered to the post office as return to sender 12/7/22. Please do not hesitate to give me a call if you have any further questions or need additional information at **************. This company never reported to ******* that the device was returned and continues to bill for services and supplies not rendered/received. Please hold this company accountable for their lack of integrity.
Business Response
Date: 01/12/2023
We have resolved the concern for this patient and mailed a letter-this will take
7-10 business days. Should you sign and date the ***** release, noting the BBB
as an authorized representative, I will be happy to forward the resolution to
them.
Customer Answer
Date: 01/17/2023

Complaint: 18692248

I am rejecting this response because I am still receiving bills and this box that has not been opened. My account should have been closed 4 months ago.

Sincerely,

***************************
Business Response
Date: 01/20/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/20/2023

Complaint: 18692248

I am rejecting this response because information regarding the status of this case has not been made available to the patient via telephone, text, email or postal service. Releasing HIPPA and Privacy Act information appears to be irrelevant as to why fraudulent charges were made to Tricare and the patient.

Sincerely,

***************************
Customer Answer
Date: 01/30/2023
As requested. Please see the handwritten version of the ***** authorization.
Many Blessings to you,
***************************
Business Response
Date: 02/01/2023

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 02/03/2023
Hello,
I signed the ***** release as requested and attached the .pdf to my reply message. I rejected the Lincare's response to my complaint, meaning, their response was unacceptable. To date, I have not received an explanation to the reason they are still charging me for equipment I have not had since September 2021. A reasonable resolution to this problem would be for Lincare to return the funds charged to Tricare from October 2022 to January 2023 and close the account under my name with a zero balance. I do not owe them any money.
If you have any questions, please give me a call at ************.
Many Blessings to you,
***************************
Business Response
Date: 02/07/2023

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution,please ensure that you sign and date the disclosure form.
Business Response
Date: 02/08/2023
Please see attached resolution letter.
Customer Answer
Date: 02/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I made an appointment to get my CPAP mask refitted, and I was appalled at my experience. I called two days ago, and spoke to a lady who told me to drop by any time and ensured me this would not be a problem. I came in today, and a secretary goes into the waiting room and announces the arrival really loud. A tall white man remarks rudely, "Why is that my patient?'" "Who told him to just come in?" "***********************, that's a generic name." This made me feel unwelcome and uncomfortable there. He came out and never introduced himself and then an african american tech with glasses, also not wearing a name badge came in irritated and I expressed that I would be glad for them to stop speaking rudely about me so I can leave. If I didn't have respiratory problems, I would have walked out. They were extremely unprofessional and they spoke about my information that was private loud enough for everyone to hear. I called the advocate and she defended the rude staff. No wonder your reviews are horrible.
Business Response
Date: 01/03/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Initial Complaint
Date:01/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Home Patient, *************, **, office has charged for parts for CPAP that were never received and concurrent charges for CPAP rental after machine was returned. Over a dozen calls to the ************* office were made. Employees have promised that refunds would be given. I talked to their office manager who only provided false promises of returning calls and taking action. This is an ongoing issue and has not been resolved and their office has made it near impossible to progress towards a resolution.
Business Response
Date: 01/04/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Customer Answer
Date: 02/06/2023

Complaint: 18659670

I am rejecting this response because: Issue not resolved. Last communication with office manager indicated he was to get this resolved. This was weeks ago and Ive heard nothing from the company. American Home Patient, *************, **, office has charged for parts for CPAP that were never received and concurrent charges for CPAP rental after machine was returned. Over a dozen calls to the ************* office were made. Employees have promised that refunds would be given. I talked to their office manager who only provided false promises of returning calls and taking action. This is an ongoing issue and has not been resolved and their office has made it near impossible to progress towards a resolution.

Sincerely,

*******************
Business Response
Date: 02/08/2023
We have resolved the concern for this patient and mailed a letter-this will take **** business days. Should you sign and date the ***** release, noting the BBB as an authorized representative, I will be happy to forward the resolution to them.
Customer Answer
Date: 02/13/2023

Complaint: 18659670

I am rejecting this response because: No letter has been received or other communication from company regarding complaint/resolution. Office manager has promised returned calls and a resolution but continues to fail to follow through.

Sincerely,

*******************
Initial Complaint
Date:12/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have CPAP equipment through Lincare. I was enrolled in the auto-shipping and auto-billing program in June 2022. After June 2022, I didn't receive any of the products that I was supposed to have auto-shipped, however my insurance was billed and the remaining due balance was withdrawn from my HSA card that Lincare had on file. In October, I called Lincare and asked to receive my products that I never received as well as to cancel my auto-shipping & billing program. I was told that it had been canceled. In ******************* I saw that I have two withdrawals for the amount of ****** each. No products were received, insurance was not billed for any DME and I do not owe on my CPAP equipment. It is all paid off. So, what are these withdrawals? Called Lincare again on 12/29/22 and talked to customer service & was then transferred to a shipping & product specialist who told me that I was, in fact, removed from the auto-shipping & billing program and that no more products had been shipped since October. Then I was told that they could not help me with the billing portion and that "someone from billing" would call me back. While the people I talked with were very polite, they offered absolutely no resolution and now I am at the mercy of "someone in billing" calling me back. I have had zero success in speaking to anyone in my local office or on their billing phone line. I just seem to be on hold indefinitely. In the meantime I am having my very hard-earned money withdrawn from my account (without my permission) with no discernable resolution in sight. I would like my money refunded and my HSA account information removed from their system. I am very disappointed in Lincare's services.
Business Response
Date: 12/30/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Customer Answer
Date: 01/03/2023

Complaint: 18656484

I am rejecting this response because:
This is not a resolution. Attached you will find my signed release form listing BBB as an authorized recipeint.

Sincerely,

*****************************
Business Response
Date: 01/20/2023
Please see attached resolution

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Lincare Inc. is NOT a BBB Accredited Business.