Business Profile

Medical Equipment

Lincare Inc.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,097 total complaints in the last 3 years.
290 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Cpap in March or April and never received and have not heard from company. They never answer the phone
Business Response
Date: 12/30/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Initial Complaint
Date:12/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Prior to receiving a bill one year later for medical equipment I took possession of in September 2021 and being told by a Lincare/American Home Patient company Advocate familiar with the Baptist Health ***************** Assistance Program ( for inadequately insured or uninsured individuals), the advocate informed me that a final bill would be sent to the Baptist Health Charity ******************* and whatever this amount would be would in fact be accepted as final payment on my account and the account brought to a zero balance. This conversation took place back in Oct 2021 with this advocate with my request to follow up with a confirmation that this account and its balance had been resolved as my medical health insurance coverage ended abruptly on 9/30/21. I have recently tried many attempts to contact the ****************** for the company to inform and request the company remit a final Claim for Final Payment for the medical equipment as I spoke with United Healthcare (my last coverage with my last employer) and they informed a final claim would be accepted dated prior to 9/30/21 for final payment of the medical equipment as my United Healthcare Policy had a provision for 'durable medical equipment' and the United Healthcare Reference Number provided to me for elevation to American Home Patient / Lincare ****************** is: D3076.****However I have tried many attempts to reach a billing department representative, phoned several advocates, and asked other employees to please send internal messages with providing this information and requested a follow up call to confirm the final claim has been submitted.*****As of 12/23/22 Confirmed with United HealthCare that No One from American Home Patient or Lincare has reached out to United Healthcare (Phone Number: ************) to discuss or submit a final claim in order to prevent this account from advancing to collections and or affecting my credit report. I was also told again today following yet another phone call, that someone would follow up with me on the status of the claim being submitted but have not yet been contacted.American Home Patient or Lincare Representatives have been contacted several times again recently and asked to reach out to United Healthcare (Phone Number: ************) to discuss a Reference No: D3076; submit a final claim in order to prevent this account from advancing to collections and or affecting my credit report; as of today, 12/27/22 (I confirmed with United Healthcare Rep) no progress has been made to submit a final claim for Customer ID: *********
Business Response
Date: 12/29/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare is charging for a oxygen machine that they picked up before the insurance coverage ended. I also had oxygen tanks they picked up also. They didn't log or enter the correct dates of pick up. I told a representative that when they called on day saying that I still had the machine which I informed her that it was picked up
Business Response
Date: 12/29/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Initial Complaint
Date:12/28/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ********* clinici ******, **, ordered a resmed machine for me in may of 2022. I have received nothing. I called Lincare in *********, ** and ********, **, to see when it would be delivered. Both said they had no order (and were very rude). Talked to ********* clinic in ******* **. They contacted Lincare. Someone told them that my order was in recap, whatever that means. I've had this machine for 7 ************ giving me message that motor has extended its life. So do I need to go to another supplier and possibly another ********* Doctor to get a machine. I'm scared my current machine is going to stop working. Please help.
Business Response
Date: 12/29/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Initial Complaint
Date:12/27/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 2 , my doctor ***** a Portable Oxygen Concentrator (POC),I have called many times inquiring about it.I was told I qualify through ******** and they would call me back.I got one phone call telling me it had been approved.its been almost four months and I still dont have it. I need this due to stage four emphysema
Business Response
Date: 12/29/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Customer Answer
Date: 12/29/2022

Complaint: 18625855

I am rejecting this response because:
They have information requested on file already ,
Sincerely,

*******************
Initial Complaint
Date:12/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a nasal **** machine and a **** humidifier, heated.I discontinued the use I believe in Oct 2022 I (and my insurance company) continued to be billed with automatic payments being made.When I discontinued the service I was told to leave the **** machine in a box with my doorman and they would make arraignments to pick it up. They didn't I tried twice, was told the same and they still did not pick up the package.Please make them pick up the **** machine and stop the billing
Business Response
Date: 12/22/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Initial Complaint
Date:12/21/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date was Dec. 15, 2022. I have received two bills from Lincare, **** for Cpap supplies, which I am not responsible for. The first overdue letter was issued Nov. 15, 2022 in the amount of $42.13. The second overdue letter for the same matter was received Dec. 15, 2022 in the amount of $19.77. My ******** supplemental insurance (Anthem) pays for all DME supplies for Cpap. I indicated that on the first letter and returned it. to Lincare. A month later I received another overdue latter stating that the amount was now $19.77. Multiple attempts to reach Lincare by phone have been unsuccessful. In fact, the five digit extension number they gave me (*****) I was told was invalid. It is impossible to reach Lincare by phone, and the mail communication Ive used have been unsuccessful. I am challenging this overdue billing and want assurance that not only is my account paid in full, but my credit rating has not been adversely affected by this erroneous billing.
Business Response
Date: 12/21/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have spent countless hours on the phone trying to get an issue resolved. Every time I am told the issue is resolved and I will not receive another bill, yet each month, I receive another bill.As of 3/14/22 I purchased my machine.I was transferred to the customer pay department, and they processed my payment and let me know that I would no longer receive any bills after this process.All was well until September 2022. I received a bill for $11.25. I called on 9/29 and 10/3 but that was during Hurricane *** and the office was not open. I spoke to a representative on 10/12 and she adjusted off the $11.25 and said she would get it taken care of for me to not receive a future bill.In October I received another bill for $52. I again called on 10/27 and spoke with a ********* reached out to her supervisor. I was told that the $52 was once again being adjusted off and that her supervisor was going to pickup the equipment out of the system since it had been purchased. I was also told if I received another bill to disregard the bill. As of 11/18 I was sent another bill for $104, showing a past due balance of $52, which I had been told would be adjusted off. And I also received a letter from the customer pay department saying I had an account that is past due. I called on 12/16 and held for 2 hours before hanging up. I cannot continue to spend countless hours of my time on hold, talking to a representative, being told this is taken care of, just to receive another bill the following month.I need this to be taken care of ASAP, and I would like a letter of confirmation stating that my account has been taken care of and that I will no longer receive a bill for this machine that I purchased in March 2022.
Business Response
Date: 12/21/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Customer Answer
Date: 12/27/2022

Complaint: 18615479

I am rejecting this response because: I am uploading the required document for the HIPAA. Issue is not resolved at this time.

Sincerely,

***********************
Business Response
Date: 12/29/2022
Please see attached resolution letter.
Customer Answer
Date: 12/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer since 6/2022. For the entire time I have received 1 bill. The company twice charged my flexible spending account card without my permission, and without proving a detailed invoice of that I was being charged for. Instead I have gotten two past due notices. When called it was confirmed that I actually had a credit on my account and the past due notices were sent in error. I have called at least 3 times to request a monthly itemized bill but have not gotten one. I also attempted to exchange a mis-sized CPAP nasal cushion, and was told that they would not accept the return. When I call customer services I am averaging an hour wait time before a person answers, and twice I have been hung up on before the transaction was completed. I filed a Grievance on their website 12/14/22 and they did not respond as indicated within 2-3 business days. At this time I am requesting assistance in making sure I get a monthly detailed bill for my CPAP supplies and to finalize a return of mis-sized nasal pillows and for my account to be refunded for the return. Thank you.
Business Response
Date: 12/21/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Customer Answer
Date: 12/22/2022

Complaint: 18612978

I am rejecting this response because: the billing issue has not been resolved.

Sincerely,

*******************
Business Response
Date: 12/29/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Initial Complaint
Date:12/15/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dispute over payment for medical devices purchased 01/05/22. I initiated payment through my Health Savings Account, Health Equity, 04/15/2022. Payment was cleared 06/09/2022. Since then I keep getting bills. I have called American Home Patient and parent company LinCare multiple times. Usually after a 45 minute wait I get transferred a few times and get no resolution. On one call a manager acknowledged receiving my payment, but did not know how it was processed. She was going to call me back, but did not. My HSA also faxed them proof of payment to a fax number provided. After about 3 hours total of holding, speaking with at least a dozen different people, no return phone calls and a fax of proof of payment I still get bills. The bills are now threatening to effect my credit score for a bill which has been paid. I have no idea what else to do but file this complaint.
Business Response
Date: 12/15/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Customer Answer
Date: 12/16/2022

Complaint: 18551986

I am rejecting this response because: It is not a resolution, but is a good 1st step to a resolution. I have attached the signed Disclosure Consent Form as requested from LINCARE and look forward to further communication.

Sincerely,

***********************************
Customer Answer
Date: 12/16/2022
HIPAA attached
Business Response
Date: 12/21/2022
Please see attached resolution.
Customer Answer
Date: 12/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************

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Lincare Inc. is NOT a BBB Accredited Business.