Business Profile

Medical Equipment

Lincare Inc.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,097 total complaints in the last 3 years.
291 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never can get ahold of anyone when I need an itemized bill for my medical spending then most recently for months have been trying to get my **** supplies and have gone round and round several attempts to get answers they tell me insurance denied because I wasnt compliant .I tried tried to explain that I wasnt compliant because I needed the supplies .also my insurance never got a claim and said that lincare internally denied it . I went to local office which you can ever get on phone and ***** basically told me there was nothing she could do I could pay cash though .I went round and round with multiple phone numbers from all center and everyone was rude and didnt want T or help
Business Response
Date: 12/14/2022

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/13/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about 08/06/22 I asked Lincare to come pickup their equipment from my home. They picked it up on 08/10/2022. The bill for a whole month for my part after ******** is suppose to be $ *****. I paid them $12.00 as I had their equipment less than half a month. They are now telling me I have to pay for the whole month and are sending threatening letters to send the remaining amount of $ ***** to collections. I feel I overpaid them to begin with when I paid for half a month and they picked up their equipment in the 10th . Please Advise. Thank You ******
Business Response
Date: 12/14/2022

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 01/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare provided me with (several) C-PAP masks to assist with a breathing apparatus. Unfortunately, each mask resulted in ************** a sinus infection. I initially signed an agreement which stated I pay $18.00/month, as insurance would cover the rest (as long as the apparatus worked). It did not work. I returned the breathing machine in Brand New condition. Lincare is attempting to collect over $800 , but will not explain to me the reason for the amount. I have written numerous letters to Lincare and they will not respond. I was just asking for clarification of the charges. I will not pay for services that were not successful.
Business Response
Date: 12/13/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive my CPAP supplies from Lincare. They often send the wrong equipment. The telephone customer service is atrocious; endless wait times and incompetent staff. They overcharge me regularly and it is horrible trying to get a refund. When they send the wrong equipment, it takes them a very long time to process the return and they will not send the correct equipment until they receive the return. Their fault for the delay, not mine.
Business Response
Date: 12/13/2022

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I obtained a CPAP machine in May 2022. Within 2 weeks I returned it to the ************ ** location I got it from. In September 2022 I received a box from Lincare that I did not order. I took it back to the location on September 9th and the office Manager said she would return it. Now on December 9th, I received a bill automatically for $10.87. Billing at # ************ puts you on hold and never picks up. I want it refunded and no more billing. I do not have their equipment. I D # on original bill in August is #****-6474.
Business Response
Date: 12/13/2022

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 12/20/2022

Complaint: 18560658

I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 12/21/2022
The attached HIPAA is cut off, please fill out the attached.
Customer Answer
Date: 12/21/2022

Complaint: 18560658

I am rejecting this response because: this form is filled out and signed on all 4 pages. It is not cut off as stated. I have reviewed the form. Where is the refund that was being issued by the supervisor in the escalations department of Lincare from Phone # **************? She indicated she was issuing a refund on that day (December 14, 2022).

Sincerely,

*************************
Business Response
Date: 01/04/2023
Please see the attached resolution letter.
Customer Answer
Date: 01/05/2023
Complaint: 18560658

I am rejecting this response because: the only reason they show a zero balance is because they charged my credit card on 12/10/2022 automatically. On 12/14/2022 I received a phone call from a supervisor in the escalation department. She stated she was issuing a refund for the unrequested box I returned to the local office. That credit still has not been received, which is for this $ I0.87. I have disputed it with my credit card company as well. They are also investigating this problem. Lincare needs to issue the refund as they stated on 12/14/2022.

Sincerely,

*************************

Business Response
Date: 01/19/2023
Please see attached resolution.
Customer Answer
Date: 01/19/2023
Complaint: 18560658

I am rejecting this response because: the dispute and charge were not with Tricare. There was nothing to refund to Tricare as they did not bill Lincare. The credit card company contacted Lincare about the charge. They issued a temp. credit to me while awaiting a response from Lincare. They have not issued a charge back. The credit card company, indicates they are waiting for a response from Lincare.
If Lincare doesn't response to them, my temp. Credit will be made permanent with a charge back to Lincare.

Sincerely,

*************************

Customer Answer
Date: 01/19/2023

Complaint: 18560658
I am rejecting this response because: the dispute and charge were not with Tricare. There was nothing to refund to Tricare as they did not bill Lincare. The credit card company contacted Lincare about the charge. They issued a temp. credit to me while awaiting a response from Lincare. They have not issued a charge back. The credit card company, indicates they are waiting for a response from Lincare.
If Lincare doesn't response to them, my temp. Credit will be made permanent with a charge back to Lincare.

Sincerely,

*************************

Business Response
Date: 01/20/2023
Please see attached resolution
Customer Answer
Date: 01/23/2023
Complaint: 18560658

I am rejecting this response because: this says there is a balance on my account yet the letters from Lincare state that I have a zero balance. I do not yet have a refund from you which you previously stated was issued 12/19. The credit card company is waiting for your response regarding the disputed charge.

Sincerely,

*************************
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued a **** machine in March 2022 as per Dr's ****** from Lincare in ********, *******. I was told I could not purchase the machine, but had to rent the **** and paid an initial fee, monthly fees and accessories fees. In Aug/Sept I found out from Allegiance, my Health ************** that I could in fact purchase the **** machine and that they'd had problems in past with Lincare forcing people to rent instead of purchase. For the last 3+ months I have repeatedly called Lincare, even having 3 way calls with myself, Allegiance Ins. and Lincare and having Allegiance Ins. call Lincare directly and leave detailed messages of how to file the purchase claim and the fax number to use. Still 3+ months later Allegiance Ins. has not received the **** purchase claim. The claim MUST be filed before the end of 2022 as my deductibles are met and it is covered at 100%. For reasons unknown, Lincare has still not filed a purchase claim with my Health Ins., Allegiance, after repeated attempts to get them to do so.I would like you to contact Lincare and have them fax the **** purchase claims for the machine and accessories to ************************ ASAP. Also Lincare has been charging me out of pocket fees since March ********************************* February 2022, so all of my out of pocket fees and accessories fees need to be REIMBURSED to me ASAP as I never should have been charged in the first place.Allegiance Health ****************** ************** and ask for *************************************** *********** ************************
Business Response
Date: 12/13/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Veteran and was assigned to *******, *** to receive my CPAP medical supplies. Since retirement, I have had employer insurance. With employer insurance, TRICARE will not pay as a primary insurer. I have called several times and provided ******* my employer insurance coverage. However, I still receive invoices for me to pay the remaining balances. Moreover, each time I call and speak with an ******* employer they say Dont worry, I have corrected it. Today 12-11-22 I received another invoice that states, We have contacted you on several occasions and this will be turned over to collections.
Business Response
Date: 12/13/2022

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/12/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I, *********************, receive my medical supplies from Lincare. My Trilogy machine that is used to help with my lung function from my COPD and respiratory failure has been on recall for a year. My self, my niece *****************************, my niece ********************* and even my case manager, ******* at *********************** Clinic in ******** **, has called and begged and even demanded for it to be replaced due to the recall and it not working properly. Due to the failure of this device my CO2 level can not remain at a normal level and this has caused me to be in the hospital and even on a ventilator numerous times. The malfunctions machines is causing higher than normal CO2 levels in my blood due to improper O2 levels that this machine can not maintain. This machine is slowly killing me but I cant go without due to my poor health. I need Lincare to replace their defective medical devices and provide good quality care to their patients. Ive called numerous Lincare medical supply stores and they all say sorry, you I have to let the *********** ** office manage it since they are the ones that supply and maintain my machine but they are failing to maintain and supply me with a proper functioning machine. Although Im sure the are quick to bill my ****************** for reimbursement on a machine that shouldnt even me in use. They refuse to take all of our calls and will not return our calls when any of us leave messages. My most recent hospital stay required a lung surgery and a stay in a nursing home, the nursing home had to call the squad to do the malfunction of my Trilogy machine and the ****** ******************* nurses had to have the adjustments reset. The settings do not put out or maintain the proper O2 level needed for proper lung function and health. I was healthier and had better lung function before this machine. My machine thats on recall needs to be immediately replaced for a properly functioning Trilogy machine to improve my quality of Life and keep me Out of the hospital.
Business Response
Date: 12/12/2022

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare is the only medical device company near me. I had to use them. My doctor prescribed me a nebulizer in January of 2022. In august, when i still had not received one, I drove over 100 miles at my own expense to the closest Lincare in **** **, where i in fact purchased the device in house over the counter. Cost was $90.00. I paid for it with my debit card. i have a copy of my bank statement and the receipt from that office. In October 2022 i received an invoice saying i owed $90.00 for a nebulizer. It took 22 days for me to finally speak to a person that said she could help. she said it shows in the computer that i paid and the bill was a mistake to disregard it. In November 2022 I received a bill for $90.00 again. This time when i reached somebody they gave me the run around, so and so had to talk with so and so they can all see the error but dont know how to fix it. Now here we are in December and i get yet another bill for $90.00. Billing was very fast in answering my call, just to tell me that it is an internal problem at the **** office .After being bounced around again they refused to let me speak with a manager. The next lady tells me i need they have to get ahold of the office in **** to do whatever it is they do to fabricate another lie. what they are doing is criminal. They target our elderly and disabled for financial gain, because they think we are not smart enough to actually read the bill. Im lucky that mine was an inexpensive device. Now the woman who answered the latest call suggests that i go to the local office and show my paperwork to the manager there so that THEY can fix the problem.so at the extra cost to me Fuel (about $75), time (i bill my clients at $60hr), wear and tear on my vehicle (.20c per mile) the total cost to me will be over $300.00. Lincare knows this and knows its cheaper to pay the bill than to fight it.
Business Response
Date: 12/07/2022

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:12/07/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare Inc. has provided C-pap supplies for me for 2 years, supplies are great, billing is bordering on fraudulent this past year. I ordered and received a set of new supplies as of February 17, 2022; the cost going to the annual deductible. I was billed via mail for February supplies as of August 2022. I provided payment with my ********** credit card by mail on 8/4/22 which went through on August 11, 2022. However, I then noticed the same exact transaction amount on my AMEX credit card on file with Lincare, *** as of August 3, 2022. Since that day, I have tried MULTIPLE times to call to have this resolved. I went to the local office to get it resolved. Every effort was met with extremely long wait times, hang **** missed connections, and if I did speak to someone, they could NOT figure out how to assist me with getting the **** charge refunded. Therefore, I provided adequate proof to ********** that they credited my account. As of September 2022, I began getting billed and past due letters for supplies I did not order or receive. Lincare, *** is now sending letters threatening collections for February supplies which I paid for twice and since been credited for by *****, and now additional charges for supplies they say they sent in May ******************************* receive. This is so unprofessional it is bordering on fraudulent. NO ONE at Lincare Inc. has actually assisted with ANY of these issues; they were polite and attempted to assist but were unable to do so. Representatives reportedly sent messages to supervisors to contact me directly but NO ONE ever contacted me in return. I want my account zeroed out and I will switch to another provider.
Business Response
Date: 12/07/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.
Customer Answer
Date: 01/12/2023

Complaint: 18535661

I am rejecting this response because: See attached HIPAA

Sincerely,

******************
Business Response
Date: 01/30/2023
Please see attached resolution
Customer Answer
Date: 02/05/2023

Complaint: 18535661

I am rejecting this response because:
The company inferred that on the customer service calls i ended the calls which is untrue. With each and every single attempt the line was either disconnected during a transfer or I was told someone would contact me which no one did. Again, I have provide evidence to BBB and to my ********** that I paid twice for the supplies provided in February of 2022. I am thoroughly worn out by this company. If they will acknowledge the double payment I will pay the other remaining erroneous charge from the May charge. I can not deal with this level of company bullying. Please provide this company with the prof of the double payment of supplies made to both my AMEX and my Chase credit card accounts.
Sincerely,

******************
Business Response
Date: 02/08/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Business Response
Date: 02/13/2023
PLEASE SEE RESOLUTION LETTER
Customer Answer
Date: 02/18/2023

Complaint: 18535661

I am rejecting this response because:
AGAIN, I was personally charged twice in the amount of $250.38 on both my **** card and my AMEX card within the same week. When my **** card acknowledged the evidence and credited back my funds, Lincare then reviled me AGAIN the $250.38. This isNOT about insurance!! The $250.38 went towards my deductible as it should have done, but again TWO DIFFERENT CREDIT CARDS WERE CHARGED FOR THAT AMOUNT. That plus the amount of the equipment I DID NOT PHYSICALLY RECEIVE from the May charge totals what Lincare is now saying I still owe. If it is company policy that I still pay for equipment that I DID NOT receive for whatever reason, I will accept and pay that specific $64.52 charge. But I DO NOT ACCEPT being charged twice for the same products costing $250.38. My AMEX card PAID this bill in August as demonstrated by the credit card statements provided via (2)previous attachments.
Sincerely,

******************
Business Response
Date: 02/20/2023

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Business Response
Date: 02/21/2023
Please see attached resolution letter
Business Response
Date: 02/28/2023
Please see attached resolution letter.

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Lincare Inc. is NOT a BBB Accredited Business.