Medical Equipment
Lincare Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,097 total complaints in the last 3 years.
- 291 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/06/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to contact the Lincare ****************** to discuss/correct double charges on my last statement dated 10/1/22. When the hold music stops the call is then disconnected. I have wasted over an hour. All I want to do is to talk with a live person so this issue can be resolved. Lincare Reps have no problem calling me to "reorder" supplies but when I have a billing concern, no one is available.Business Response
Date: 12/06/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.Initial Complaint
Date:12/06/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received oxygen related equipment to use related to my COPD a couple of months ago from the local office of Lincare. After speaking with my doctor we determined that I did not need all of the equipment that I received. I have made numerous attempts to reach the local office with no luck. I was able to get through one time to a customer service rep in the ***********, I believe. The call resulted in no action of the part of Lincare. I spoke again to a customer service representative at their corporate location in FL, I believe. She couldn't get through to the local office either and so had to send an email.Lincare is a company that provides necessary medical equipment to people with compromised health. I appears to me that gaining quick and effective to their services would be essential for medically dependent people.Business Response
Date: 12/06/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.Initial Complaint
Date:12/05/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am on automatic payment with Lincare for my CPAP supplies, my automated monthly payment is $44, the company submitted a payment for $136 this month instead of the $44 with no explanation. I have been calling to try to resolve this but am unable to get through to speak with anyone to resolve this, instead I have encountered long hold times and was actually disconnected after waiting on hold at one point for a lengthy period. I continue to be on hold while I type this.Business Response
Date: 12/05/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.Initial Complaint
Date:12/05/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep disappointment with Lincare and how my issue was handled. Supposedly Lincare contacted my wife and she approved going on autoship for her CPAP supplies. First I was told they contacted her in December 2021 and recently I was told it was December 2020. My wife insists she never approved that, but Lincare insists they have a recording of it, which they refuse to send me or play for me for proof. Therefore I have to take their word for it.Apparently in March 2022 they had an autoshipment sent to our previous ******* address. We moved out of ******* in March ************************************ December 2021 theres no way she would have used our ******* address. We never received it because we were not living in ******* at the time. Similarly we never received a bill or I would have disputed it immediately. After two weeks of being routed from one group to another I received final verdict that my request to credit that shipment was denied.Business Response
Date: 12/05/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.Customer Answer
Date: 12/07/2022
Complaint: 18515954
I am rejecting this response because while I understand the need for the disclosure, I need guidance in obtaining the necessary disclosure. If you e-mail me an online form I can certainly get it back to you.
Sincerely,
*******************Business Response
Date: 12/16/2022
Please see the attached resolution letter.Customer Answer
Date: 12/20/2022
Complaint: 18515954
I am rejecting this response because:I have no proof that it was sent to the correct address. I also have no proof we actually asked to be put on an autoship schedule. If the March shipment was sent to the correct address why was I never called about a late payment after 90 days? I would have disputed it right then. But since I never received a bill I never knew about the outstanding balance. One thing I don't understand is how the March shipment got shipped to the correct address (supposedly) but the September shipment somehow got the wrong address. I can't see how the system can somehow get the wrong address when it supposedly had the correct address.
Sincerely,
*******************Initial Complaint
Date:12/05/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 2021, I called ******* *** due to a bill I received about supplies they sent to my previous address after I moved to *****. I called them in may from ***** about the situation, and they said they would get the supplies from my last address. No one came to pick it up. For the next year, I had to make multiple calls to the company regarding bills arriving at my old home and constantly explain to them that I was overseas. The last conversation I had was that ******* would not pick up the items to return to the company, and since I did not receive them, my account would not show any balance and is closed. I checked my credit report this month and noticed a collection notice from ******* for the bill that was "resolved." I called them regarding the collection notice, and they told me that since the supply department did not credit my (closed) account, the bill is in collections, and I have to pay for the balance.Business Response
Date: 12/05/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.Customer Answer
Date: 12/07/2022
Complaint: 18490704
I am rejecting this response because: The issue at hand is not related to patient health information. It is related to billing errors made by the company, which are causing damage to my credit.
Sincerely,
***************************** De ***************************Business Response
Date: 12/07/2022
If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. Otherwise, the resolution will be mailed directly to you and will take **** business days to arrive.Customer Answer
Date: 12/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. I submitted required consent form, but the resolution remains unsatisfactory to me.
Sincerely,
***************************** De ***************************Customer Answer
Date: 12/08/2022
Complaint: 18490704
I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID ********. I submitted required consent form, but the resolution remains unsatisfactory to me.
Sincerely,
***************************** De ***************************Customer Answer
Date: 12/08/2022
Complaint: 18490704
I am rejecting this response because:
I have reviewed the response made by the business in reference to complaint ID ********. I submitted required consent form, but the resolution remains unsatisfactory to me.
Sincerely,
***************************** De ***************************Business Response
Date: 12/08/2022
Please see attached resolution.
As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.
In response to the grievance received from the Better Business Bureau, I have communicated with the ******************* It has been advised that the order has been credited for date of service 04/2021. This will take about 30 days to process through the system.
Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.Customer Answer
Date: 12/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.While I appreciate the resolution to the outstanding bill, there is no mentioning of the collections notice issue in the letter. Once this is cleared, I will be completely satisfied with the resolution of this complaint. If the collection notice issue remains unresolved, I will open a new complaint.
Sincerely,
***************************** De ***************************Initial Complaint
Date:12/02/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Linacre as a provider of CPAP equipment and supplies All the payment was made by my insurance company United Healthcare at the time of the initial service.My employer changed the Health Insurance provider to ****** Permanente.I contacted ******* and provided them with the updated Insurance information and asked them to stop sending supplies until they get the approval from the new insurance.Linacre continued to send some supplies from time to time randomly.In Oct 2022 I found that Linacre and Nationwide Recovery Sys placed a collection account with Transunion Credit Reporting which placed a derogatory **** that caused my credit score to fall from 786 on Nov 14, 2022, to 644 on Nov 25, 2022 I still have active Health insurance and never had a gap in my insurance coverage.Today I tried to call ******* twice, the first time I had to wait for over an hour, and when connected the rep said she does not hear me and hung up the phone, the second time I had to wait for over an hour and a half without an answer.Business Response
Date: 12/02/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.Initial Complaint
Date:12/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
December first I called lincare and told them that the oxygen machine was beeping turning yellow to red they told me to change the tubing which I was on my last tubing they told me to shut the machine down for 15 minutes it neither of them work they did everything they could for excuses not to come to the house then they kept calling they said they would be here at 4:30 is after 6:00 now no show I have no larged oxygen tank and I'm on my last tubing now I have to call my doctor tomorrow and get some kind of emergency help and ***** care was yelling at me saying I did something wrong they are absolutely the worst people there especially ******Business Response
Date: 12/02/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare
will need the form filled and signed by the patient and listing the BBB as an
authorized representative. Lincare will respond to the grievance with a letter
to the patient, regardless of the receipt of the ***** release. If you wish the
BBB to have access to the resolution, please ensure that you sign and date the
disclosure form.Initial Complaint
Date:12/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in July my husband had to get a Cpap Machine from this facility and I had to pay the difference of my deductible which is 20% and I paid with my debit card a little over a hundred dollars for the machine cause I didnt want my debit card on file at that facility so we wouldnt get charged for different stuff at random times. Well starting in October the company charged my debit card for 3 dollars for a nose piece that I never ordered and never got. I tried calling the local number numerous times a day just to be put on hold for 30 mins or longer at a time. You cant ever get anyone on the phone. Well 2 weeks ago they charged my debit card again for 12 dollars and have no idea why and we reported it to the bank but they said it would be a *************************************************************************** which is not any easier cause you cant get anyone to answer the phone. I cant even make a complaint with there home office. They are literally stealing money from us. My husband tried calling them again yesterday at 4 pm and at 5 the phone hung up on him. This is ridiculous that you cant get ahold of anyone in this business.Business Response
Date: 12/01/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Initial Complaint
Date:12/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to pay my bill to Lincare for the last six months or longer. I no !onger receive a statement from them. Lincare provides me with an oxygen concentrator and cannisters of oxygen. I can not reach anyone at all on the phone numbers that I have found online. Therefore, I can not pay Lincare what is owed to them.When I do call one of the numbers, Ihave, no one answers the phone. I have been on the phone for hours waiting for someone to talk to. I have been trying to get my customer ID number so I can pay my bill, but; no one will answer my calls.Business Response
Date: 12/01/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Initial Complaint
Date:11/30/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint against Catholic health Home Resipitory,LLC (Lincare). Have tried numerous times to reach this company's billing ***** to resolve bills to no avail. My complaint is this company has charged our benefits insurance card (through HealthNow) double bills. My customer id. for these bills is *********. Invoice number for the latest bill is BBLTVKBP. The company has charged me from the dates 7/13/22 - 10/13/22. First bill was for ****** paid on 7/15, 2nd bill for ***** was paid on 9/16, 3rd bill was for ******, 4th bill they charged to our card on 11/15/22 for ******. This bill included all three of these bills PLUS the ****** twice. All charges on this bill show from 7/13 -10/13. Because these bills are paid from my benefits card through my work I have to substantiate all charges with EOB's from my insurance company and because they charged it twice it will not match up. Therefore if I cannot substantiate the charges they turn off the card and we have to refund that money out of pocket. I have been in touch with Healthnow about the situation and will mail them documentation about the bills. I would like to have this company reimburse me for the double charges so I can refund it to my insurance card and would also like to be able to talk to someone from this company. As of 11/02/22 I have returned all equipment to them and terminated any business with them. As I have said I have tried numerous times to contact them, the salesperson from the company left an email with billing to contact me through my email or phone number and I never heard back from anyone! Because they were charging a benefits card I am not sure if it constitutes as insurance fraud or not. Thank you for any help you can do in resolving this issue. The billing contact for this company is ************* or Lincare **************Business Response
Date: 12/01/2022
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form filled and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.Customer Answer
Date: 12/04/2022
Better Business Bureau:
Attached are the necessary documents for the complaint. Please let me know if there is anything else you may need.
Sincerely,
*****************************************
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