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Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lincare Inc. has 1110 locations, listed below.

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    Customer Complaints Summary

    • 1,103 total complaints in the last 3 years.
    • 290 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Lincare for my CPAP for several months with no issue before the wheels fell off. As of today, I am without my CPAP supplies for almost six months. I have not received my supplies since May 2022 (with the exception of emergency ones **** in the office graciously sent me) and have been getting the run around from the call center, billing, and the local office. In May and June, I was told by the call center that my supplies would be sent, and I never received them. When I called to inquire the reasoning, I was told (after run around) that they needed a new authorization from my insurance. I verified BOTH of my insurances at this time. In July, still having not received supplies, I called and was told by the local office that my PCP needed to do an authorization. I called my PCP to expedite this. In August, still no supplies and I was told that Lincare received the authorization and **** in the office would send a few supplies in the meanwhile (since I had not had any since April). In September, I called the call center and was told they would not send supplies because **** had just sent some (which is fine) but to call in October. So here I am, end of October, and I call the call center. ****** answers and tells me they DO NOT have my primary insurance on file and that it does not even need an authorization! She puts me on hold for a long time, and suddenly ** picks up the line - she had blind transferred me somewhere else. I spoke with ** and he told me he will update the insurance, but has nothing to do with supplies and I need to call back in two weeks for it to be updated! He also gave me the number for the complaint line (called the 'ICare' line - not aptly named). I called them and spoke with an incredibly rude woman named ********, and she obviously did not care or want to try to assist me. She told me that my account is "on hold" because I received supplies in April that they did not have an auth for. She gave me the runaround again I am at a loss.

      Business Response

      Date: 11/11/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you. 

      Customer Answer

      Date: 11/20/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business. I do not accept the response, however they have sent my supplies right after filling the complaint and they suddenly were able to help me and figure it out. That being said, the letter they sent only was a list of interactions I had with them. They tried to place blame on me and the local office, when Lincare should have been able to resolve my issue the first time. Not send me a letter list of the twenty times I called with no resolution. The letter was pointless and condescending. As soon as I am able, I am switching companies and will no longer use Lincare. 

    • Initial Complaint

      Date:11/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a shipment of supplies to the ********* office under the direction of someone from the Florida office and i was told my account would receive a credit and I would owe nothing. It has been over 105 days, I have received phone calls and one office tells me to ignore the bill, another office tells me that the ********* cannot give me a credit and the Florida office tells me they cannot give me a credit. So I am being charged ****** for something I do not have and I seem to not be able to get any straight answers from the company.To me they send you stuff every time they believe the insurance will pay for supplies whether you need it or not and I find the practice predatory.

      Business Response

      Date: 11/10/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon receiving my CPAP machine u have to leave a credit card on file for the monthly rental fee. They decide oit of the blue to card my card for the rental and my supplies, which was not the agreement. They are not even charging for rental yet. The ****** was for supplies I never agreed upon. I want my ****** back immediately

      Business Response

      Date: 11/10/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transactions between June 2021 through September 2022. Provider has sent insurance claims in for charges and then tried to collect overages from me. UMR health care insurance has stated that they are not allowed to do this and they are to accept the payment from insurance company as final as they are agreeing to these fees to do business with them. I stopped using them September 13 2022 due to overcharging me. The charged my credit card ******* within in a two month time span. They reimbursed me only ****** when I am due another ****** more. They have now sent me a bill for a concentrator from January 2022 which has already been charged. They double charged me for September 13, 2022 CPAP supplies. I have been on hold a total of 220 minutes this week and am unable to get through to an agent. I now have a bill for $361.81 with double charges and over charges.

      Business Response

      Date: 11/10/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

      Customer Answer

      Date: 01/12/2023

       
      Complaint: 18337476

      I am rejecting this response because: This was a previous complaint filed. Office contacted me to work things out so I was keeping complaint open. they said they were wiping the bill clean. I kept in contact with ****** and she assured me multiple times that I did not owe any money. Now that you have closed previous complaint they are sending me to collections when they stated they took care of it. also the phone number and extension they give to contact them regarding bill states it is incorrect. the number they give me is ************************. PREVIOUS COMPLAINT Transactions between June 2021 through September 2022. Provider has sent insurance claims in for charges and then tried to collect overages from me. UMR health care insurance has stated that they are not allowed to do this and they are to accept the payment from insurance company as final as they are agreeing to these fees to do business with them. I stopped using them September 13 2022 due to overcharging me. The charged my credit card ******* within in a two month time span. They reimbursed me only ****** when I am due another ****** more. They have now sent me a bill for a concentrator from January 2022 which has already been charged. They double charged me for September 13, 2022 CPAP supplies. I have been on hold a total of 220 minutes this week and am unable to get through to an agent. I now have a bill for $361.81 with double charges and over charges.

      Sincerely,

      ***************************

      Business Response

      Date: 01/16/2023

      We have resolved the concern for this patient and mailed a letter-this will take **** business days.Should you sign and date the ***** release, noting the BBB as an authorized representative, I will be happy to forward the resolution to them. Unfortunately, I'm unable to open the attached ***** as it states the file may be damaged or an unauthorized file type.

      Customer Answer

      Date: 01/18/2023

       
      Complaint: 18337476

      I am rejecting this response because:  Lincare has sent a document that I am unable to download or print.  There is not a way to electronically give my consent for Hippa so that BBB can review.  It basically goes with all their other contact that they "completed"ie, phone numbers with ghost extensions that are disabled, multiple phone calls from ****** in ******* ********** office calling as letting me know that the matter has been removed and I do not owe any amount. I have now paid outstanding amount to avoid it being sent to collections. I am requesting that Lincare mail a waiver to me immediately to ***************************************************************   ***** Unit B so that I can sign and mail to BBB myself. I am requesting a refund and any remaining amounts be removed from my account.

      Sincerely,

      ***************************

      Business Response

      Date: 01/20/2023

      A copy of the disclosure will be mailed.

    • Initial Complaint

      Date:10/31/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to get a replacement CPAP because mine was deemed unsafe and recalled, due to no fault of my own. Lincare is billing me rental fees, my insurance company has asked them to send a purchase claim and they have chose to ignore the request. I have met my yearly deductible in April, I am not paying for any service now. But Lincare is charging rent and threatening to send me to collections. I have not been able to reach a person. I am a teacher and have limited hours to call. Have called multiple times. My insurance company has called multiple times to no avail.

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/31/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are several dates listed on this invoice. Date is 10/24/2022. They are billing me for 8 months total. Two of those dates are in 2021. This is the second complaint I've made concerning Health Care Solutions/Lincare, and their billing department. You resolved it the last time I've made a complaint. I'm supposed to pay $73.14 They are charging me ******. Not sending me bills for the dates:10-22-2021, 11-22-2021, These should have been taken care of by my insurance as I reached my deductible.Dates;2-22-2022, 3-22-2022,4-22-2022,5-22-2022,6-22-2022 and 7-22-2022. They are wanting $******.

      Business Response

      Date: 11/11/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am repeatedly billed for items covered by my health insurance. The last incident took me a year to get cleared up and my account credited for over charging me when they were paid by my health care insurance. It has happened again. I try calling but sit on hold for hours and no one answers their phones. Their practices are criminal if this continues to happen to me. How many others are being over charged and paying it because they dont know their insurance covered the cost?

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an oxygen concentrator from Lincare. At one point, I had portable oxygen tanks, but they were removed by the Lincare person on my request.When I started with Lincare in ***********, I had *********** *************** ********** and the insurance paid for all services.In Jan 2022, I got ******** and also secondary insurance from United Healthcare.I recently got invoices from Lincare for service in July and August, for a concentrator and 'gaseous portable'.The invoice shows "insurance terminated" and my insurance as ******** ***********.I believe they are billing for the portable oxygen tanks, which I do not have.I went on their web site and created an account to update my insurance, but continually get an error .Their web site says only a representative can update the information. I've been on hold for over an hour, waiting to speak with a representative to update my insurance, and ask that they review the invoices with the new insurance information. I believe the cost should be zero.

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY MEDICAL SPECIALIST IN ***********,** WROTE A NEW RX FOR A SLEEP APENA MACHINE ON 1-3-22. IT IS ***** A **** MACHINE. CONTACT AND CALLS TO LINCARE HAVE NOT PRODUCED DELIVERY OF THE **** MACHINE. MY DOCTOR TRIED TO INTERVENE THROUGHOUT SEPTEMBER 2022. I HAVE BEEN WITHOUT A **** FOR 13 MONTHS TOTAL.I SPEND ABOUT 95 PERCENT OF THE DAY/NIGHT IN BED. I CANNOT FUNCTION.

      Business Response

      Date: 11/10/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/25/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving CPAP supplies from Lincare for a long time, under the beliefs that my insurance was covering the cost of supplies, however; I just received a bill for $1,634.24 that is for supplies dating back four years 12/28/2019. In the itemized bill that they sent me the math doesn't add up for instance amount billed column $512.16 for full face mask Insurance allowed amount column $135.35 and customer mont due column $135.35 the math doesn't add up, not to mention I checked the price online of this and it was $104.00 the whole bill is marked up and over charged as high as three times what the going price of the items, Im not sure what the law is but I intend to find out, never sending a bill for items that come every 3 months, to all the sudden getting hit with a bill for $1,634.24 is wrong and over charging for those items is wrong. The research I have done suggest that the insurance did pay the full amount for the supplies and Lincare is price gouging.

      Business Response

      Date: 11/02/2022

      We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    Lincare Inc. is NOT a BBB Accredited Business.

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