Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lincare Inc. has 1110 locations, listed below.

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  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare, Inc.

  5811 S 28th St Fort Smith, AR 72908-7505

• 

  Lincare, Inc.

  707 N Cardinal Dr STE 1 Mountain Home, AR 72653-3274

• 

  Lincare, Inc.

  1601 Westpark Dr STE 1 Little Rock, AR 72204-2432

• 

  Lincare, Inc.

  2520 Alexander Dr STE C Jonesboro, AR 72401-7194

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the business to get a new CPAP machine. They toldl me to go get a script from my Doctor. I also asked them if the insurance would cover it and they explained that it would be covered and my cost would be $11.00 a month for 13 months. Once they got my prescription they set up an appointment and when I went to the appointment, they set me up with a new machine. I signed paperwork for $11.00 a month and they charged me $45.25 for supplies. They did not provide me a copy of the paperwork I signed. I recently got a bill on my credit card for $144.19. I disputed and tried to file a complaint, but the local office is avoiding calling me back. I filed a complaint with Lincare corporate and office still willnot reply. Classic case of bait and switch. HELP!!

  Business Response

  Date: 11/02/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18304093
  
  I am rejecting this response because:

  See attached HIPPA release with explanation.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/04/2022

  There is no HIPAA attached we can view, please resubmit as a PDF.

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18304093
  
  I am rejecting this response because: See attached HIPPA release with explanation.
  

  Sincerely,
  
  ***********************
  
  

  Business Response

  Date: 11/08/2022

  Please see attached resolution letter.

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18304093
  
  I am rejecting this response because:

   

  I would like the case re-opened based on the fact that I responded and this matter is still ongoing.

  I have spoken to the local manager three times and he informed me on the last call that their company would not work with me in any way. I have called their I *************** multiple times with a more than a reasonable compromise, but they have refused to get back with me. 

  I have since received 2 letters from someone at their agency and after calling and leaving 2 messages she has not called me back. I have yet to receive the form that I signed agreeing to the $11.00 a month even though the manager, *** said he had it. I am not disputing the deductible, but rather the fact that I called ahead and specifically asked them what my cost would be with my insurance. They told me $11.00 a month so I set the appointment. They even had me sign a form during my appointment agreeing to the $11.00 a month but failed to provide me with a copy. They still have not provided a copy of that form even though they have it.

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/21/2022

  Lincare cannot change any amounts deemed pt responsibility. We have advised ****************** of the outcome. Can we close this case?

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company as a cpap supplier during 2019- 2021. My final order from them was in August of 2021 as I was going to switch to another supplier. I received my bill from them in September 2021 and paid the total of $13.35 in October of ****************************************** November of 2021 and thought that would be the last I heard from Lincare, but then in December of 2021 I got another letter from Lincare saying that I never finished paying the last bill and that I now owed them $34.83. I thought at the time that perhaps I had just missed paying them so I paid that as well. However last week, October 16, 2022, I received another letter from them, claiming that I was past-due on paying them and I owed them $273.09 for something. It doesnt list what I supposedly owe them for on the bill or on their online payment portal. Somehow this amount didn't show up on my bill in October 2021 or my bill in December 2021 when I made the other two payments and only showed up after. I don't understand how they can keep adding random charges months after I stopped using their service and billing me over a year after my last supply shipment.

  Business Response

  Date: 11/02/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 11/09/2022

   
  Better Business Bureau:
  

  I dont like that the Lincare website only shows you what you owe, but not what it's owed for. Additionally, the number given to me to reach a Lincare representative *************) doesn't work without an extension number, so I am unable to speak with anyone at my regional billing office without looking through my call history from the previous year (The voice machine just says press 1 if you know the extension, press 3 to pay the bill, or press 9 to use the directory. However, upon pressing 9 it says "please enter the extension or say the name of the person you'd like to reach", which isn't helpful). Additionally, there is no listed email address to reach the regional office at.

  However,

  I understand that these are likely just issues with my local branch and don't seem to reflect the national Lincare org.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable to me.

  Sincerely,
  
  Jorge 

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reached out to this company to receive a price quote for medical equipment. Since then I have received no less than 3 phone calls per day, EVERYDAY, trying to sell me or get me to "REORDER" medical equipment. On 10/20/2022 I received a bill from this company for equipment I never ordered nor received.

  Business Response

  Date: 11/02/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to get my cpap fixed due to it not uploading to the server back in august and no one is helping me. Im about to lose my CDL license because of it b

  Business Response

  Date: 11/02/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first signed up with Lincare, I was quoted as only having to pay ***** dollars a month for my cpap and oxygen concentrator with my insurance provider. I started getting bills for almost 300 dollars instead. Looking at the invoice, they were billing my insurance and then turning around and billing me the same amount. I called the customer service line and they said that was normal practice for them, but I could hold on making my payment and wait for the insurance to pay their payment and then I could see my portion of what I owed. So I didn't send my payment and then I got another bill for almost double my previous bill. Same thing, they charged insurance and me the same amount. I called and explained, that I could not afford this. They sent my a financial hardship form. I filled that out and sent it back. "They never got it". I asked for my medical file, so I could go with another provider, I was told to just write my name on a piece of paper and request my medical file. I got an official medical release from my doctor instead. "They don't use that form", so wouldn't take it. I starting paying 50 dollars every two weeks (Every time I got paid) to pay down the balance, and I got a letter saying that was not good enough, that I needed to pay the full balance immediately. I am at a loss as to what to do, so I am dropping my equipment off to the office and hopefully will be able to get my medical file.

  Business Response

  Date: 11/02/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18253123
  
  I am rejecting this response because: I have been trying to reach a live person in the billing department for over a month. I call and wait 45 minutes to an hour each time waiting for someone to answer. I have been trying to setup payment arrangements for past due balance and now my bill has been sent to collections, despite me making payments towards the bill.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/30/2022

  Please fill out the attached HIPAA so we may release the response to the BBB. In the interim, a letter of resolution will be mailed to you directly. 

• Initial Complaint

  Date:10/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted numerous times to phone, as well as access on the Lincare website, and itemized bill for the most recent order of supplies for my CPAP machine. I received the shipment approximately 4 weeks ago, to the best of my recollection. latest attempt was today approximately one hour ago. As usual in the last three or four phone calls which I have placed to Lincare, I was on hold for quite a long time. This time it was for 30 minutes, and previous hold have been for at least **** minutes. Additionally, this morning I thought I might get faster service if I attempted to call on my landline in the office In addition to my mobile phone. As I had to leave the office for several minutes, I had to hang up the office phone after some 15 minutes of time on hold.

  Business Response

  Date: 11/02/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the oxygen service for my mother in September and continue to get charged for oxygen and delivery. I have spoken to NUMEROUS customer service reps who have told me to disregard any bill that has been delivered. I followed suit with that recommendation only to find a $18.10 charge on my credit card bill on September 30, 2022. I tried to call the billing department earlier in the day only to be hung-up on. This is by far one of the worst companies I have ever had to deal with. The customer service is horrific and the billing department is just as bad.I want to make it very clear, I did not authorize this charge and per Linecare representatives ******* (September 6, 2022) & ********** (October 10, 2022) I should not have received any further charges as all oxygen items were picked up, all open invoices were paid and service was discontinued last month. I am requesting Linecare to refund the $18.10 immediately and provide a customer service credit for the countless hours I have had to spend on the phone with their representatives who clearly have no idea what they are doing.I have also contacted my credit card company and will be disputing the charge and marking it as fraudulent.

  Business Response

  Date: 10/20/2022

  We found a name matching but the address/phone do not. Can you obtain an identifier-ID number, Date of Birth, etc, so we can be sure we have the right person?

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first obtained my CPAP machine from them, I used a FSA credit card to make the initial payment. Lincare continues to charge this card and never sends me a bill to use to show evidence. I have tried waiting for the *** from my insurance, but the amounts charged dont seem to equate to the amount charged the **** I have tried multiple times to contact the local office and have given up.It is amazing how easy and friendly things were on the front end. Once I signed on and had the equipment.no luck getting in touch. All Id like to have are bills from Lincare that I can match up with what they actually charge my FSA credit card. I would prefer that they send me a bill to write my own check. This seems like an easy resolution, but no customer service makes all simple problems impossible to solve. I would like for Lincare to call and let me know exactly how I can reach them at my convenience. Please leave a message and then please answer when I call back. Simple courtesy. Thank you!

  Business Response

  Date: 10/20/2022

  We have resolved the concern for this case and have mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago, I received (for the 1st time) a 'past due' / sending to collections letter from Lincare stating that I owed $1,026.27 for 2.5 years of CPAP supplies. I thought this to be odd because my insurance, which Lincare has on file and has had it this entire time, would have been paying with a large portion of the costs, if not all of it. To further the matter, I can't even remember the last time that I received any supplies at all. Today (10/17/22) I received a letter from the law offices of ************************* stating that they are attempting to collect the debt. All of this is suspicious and doesn't make any sense whatsoever. I have tried reaching out to Lincare but it is like a bottomless pit of no answers, hold times, and frustration. The website only works half the time as well. This needs to be settled between Lincare and my health insurance provider. This is ridiculous.

  Business Response

  Date: 10/26/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you. 

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for over a year requesting this business to stop shipping me supplies and they are continuing to do so. I ship them back and they don't reimburse my insurance company or me they continue to bill, bill, **** me with no explanation of the charge on the bills they send. I called my insurance company today and asked them to deny any more claims coming from this business and they agreed with me. I tried calling LINCARE and got sent to another person which he said he didn't handle these matters that the first person I talked to should have taken care of it. He informed me to hang up and call back and tell them they need to be the one to put a stop to billing me for shipments I asked not to be shipped. Needless to say they are closed now and I got nothing resolved again same as it was a year ago when I called them. They took over $200.00 out of my checking account without authorization and never reimbursed me. This company is nothing but a rip off!!

  Business Response

  Date: 11/02/2022

  We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.