Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,103 total complaints in the last 3 years.
290 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was discharged home with an NG tube and Lincare dropped off a couple day supply at the hospital (6/10/22). We paid $380 and the rest of the supplies would arrive to our house within a couple days. The supplies never arrived and thank god our son no longer needed feeding support because we didnt have any supplies. We contacted lincare multiple times and we were reimbursed the money and they picked up the feeding pump. They stated our account would be closed. Lincare has continued to bill my health insurance and sending us bills for services that were never rendered. Service ended in June and theyre billing my health insurance twice a month despite me contacting them. This has occurred for ***** July, august, and September. I have never received a phone call back and have contacted numerous times. Lincare is abusing the health system and billing fraudulent invoices. I have contacted HQ and the local office.
Business Response
Date: 10/26/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare, **** continues to send my husband, *****************************, delinquent account bills when they have been told by both ******** and ******** for Life that he has no patient liability for payment. The total bill is paid by both ******** and ********. We have and continue to receive letters threatening collection action. My husband has rental CPAP equipment covered by both insurance plans. Lincare simply harasses the patient with letters while waiting on both ******** and ******** to pay them for small amounts like $59.87. Since Lincare knows they are reimbursed by ******** and ******** they should not continue to send us past due amount letters regularly. The number they include to reach them is futile for it will only direct you to a contact person if you have the name which is never included, it simply states Customer Pay Agent. We would appreciate any assistance to stop the delinquent account letters.Thank you in advance.****** and *****************************
Business Response
Date: 10/21/2022
We have resolved the complaint for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing this complaint on behalf of my mother. She has lung cancer, copd and pulmonary hypertension. I found out yesterday that she has been trying for months to find out what a bill was for thru Lincare. She was told they didn't know and couldn't give her an itemized bill. Lincare picked up a portable oxygen machine to repair or replace it a month or so ago. She was told she couldn't get it back until she paid the bill in question. She has used this company from many years with one insurance and never had a bill now with 2 insurances she has a bill. After 3-4 hours on the phone I found out what this bill was for, also that the insurance paid all but $1.31 of the charges this was after October 5th. The local store will not get that information until November 5th because their system only updates once a month. I attempted to pay the $1.31 however their system will only accept $2 for minimum payment which I paid the $2. I was told the local store would be notified by email and I could pick up the oxygen machine. Once I spoke with the store I was told the got the email however the couldn't and wouldn't release the equipment until they received notification from another department even though they received notification from the corporate office.
Customer Answer
Date: 10/13/2022
************************* i don't have an accountnumberthey alwaysaskedfor date of birth whichis 3-23-1954. They have the hippa form on file. I have spoken with multiple people with lincare, and they verified it before giving me details.
Business Response
Date: 10/17/2022
Can you obtain patient information-name and dob, so that we may investigate?
Business Response
Date: 10/19/2022
We have resolved the concern and sent a letter-this will take **** business days to arrive. Should you obtain the ****** I will be happy to forward it to you.
Customer Answer
Date: 10/20/2022

Complaint: 18202744

I am rejecting this response because: the company still has not released the portable oxygen machine. This is after the bill of $1.31 was paid which actually was $2. The person at the local store said they couldn't and wouldn't release it

Sincerely,

*************************
Business Response
Date: 10/20/2022
This was rejected prior to getting the letter with the resolution information. Please close this, the letter will arrive in **** business days advising them of the outcome. There is nothing further that can be done at this time.
Initial Complaint
Date:10/13/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 2021, I got a CPAP from Lincare (or American HomePatient). I provided all the information they requested including the healthcare insurance. I was told that my monthly payment would be $20.13 for 13 months. I have been paying that amount as agreed. Last week, I logged into the Lincare website and found out my payment would be $550.15. I notified them that my insurance plan had changed and provided the required information, and the change was not processed. I can't afford it because I am unemployed. I called the billing department without success.Customer ID *********
Business Response
Date: 10/17/2022
We have resolved the complaint for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/17/2022

Complaint: 18204090

I am rejecting this response because: although the business allegedly resolved the complain, the balance of $550.15 is still being displayed on my Lincare account. I also provided a handwritten signed HIPAA form, which I uploaded above. If I do not receive any communication within the timeframe outlined on the response, I will return my equipment to American HomePatient to avoid being charged again in the near future.
Business Response
Date: 10/18/2022
The patient has rejected the response before the system could update. This is resolved and the ***** attached is invalid, missing signature and date. Please close this.
Customer Answer
Date: 10/19/2022

Better Business Bureau:

I am enclosing a copy of the ***** form completed, signed and dated today, on the condition that I get a copy of the letter that was mailed to me, electronically, for my recordkeeping purposes, since the mail in my home address area is reliable. Once I get the letter, feel free to mark the issue as resolved and close the complaint. Thank you kindly.
Sincerely,

********************************* *******
Customer Answer
Date: 02/13/2023

Complaint: 18204090

I am rejecting this response because: For the second time, I am having issues with Lincare's billing practices. Last time I disputed a bill and I notified about my insurance plan change, it was settled. Now the history repeats itself. First I was charged $19.60, I was not able to pay for it since I was facing financial hardship, then the bills kept adding up until to a grand total of $253.99. I am out of *********** and can't afford that bill.

Sincerely,

********************************* *******
Business Response
Date: 02/14/2023

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Business Response
Date: 02/15/2023
Please see attached resolution letter
Customer Answer
Date: 02/16/2023

Complaint: 18204090

I am rejecting this response because:
First of all, this is a response from a previous complaint submitted on October 2022 and it is not updated as of February 2023. Second, I am no longer with UHC, I switched to BCBSNC effective January 2023. Third, I am being billed $253.99 and not $55.19 I was not told whether my insurance plan covers the **** rental or not, I just submitted the information as requested by one of the associates from the *********** office. Fourth, if you need me to return the **** by the end of the month, let me know as soon as possible, there is a huge lack of communication and I could not be more disappointed.
Sincerely,

********************************* *******
Business Response
Date: 02/21/2023
Please see attached resolution letter
Business Response
Date: 02/22/2023
Please see attached resolution letter.
Customer Answer
Date: 02/22/2023

Complaint: 18204090

I am rejecting this response because:
Although the adjustment was made and you indicate me that the machine is no longer renting, you haven't asked me to return the machine to you if necessary.
Regarding the balance owed, I am unable to pay the full balance now, but I can make two or three payments until the balance is paid in full.
Please advise on how to proceed with the machine and if you can allow me to pay as my financial circumstances allow me to do so.

Sincerely,

********************************* *******
Business Response
Date: 02/24/2023
Please see attached resolution letter.
Customer Answer
Date: 02/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you,

********************************* *******
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a cpap from Lincare in Febuary 2022. I returned the equipment and all supplies they sent. They continue to bill me and I have spent a considerable amount of time trying to get this settled - they have not worked to correct their billing, filing with my insurance company and I want this resolved. Attached is a PDF with further explanation. This has been going on for almost 8.5 months now. Attached is an explanation of the events to date.
Customer Answer
Date: 10/14/2022

Better Business Bureau:

I heard from the business directly regarding my complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is beyond horrible. They have no concern or care for their customers. My elderly cousin has a portable oxygen concentrator. It went out for repair last May. It took three months to come back. I kept calling for an update on the machine. They stated its an outside company that fixes them and they cannot get updates on when it will be returned. They sent us canisters to replace the machine. I explained that she is blind and cannot see to turn these on and off, could they send another concentrator? They said no we dont have extras for that. She had an awful time with these, we would have to run out there to turn them on and off for her. We live 30 minutes away. The machine finally came back about a month ago and we are already having problems with it. I called and explained what was going on with it, they said they would send someone out that day I told them that she absolutely cannot use the canisters again this time. Someone came out that night to look at it. He said she needed a new one, he would be back the next day with it. He came back the next day with it. Went to leave and she asked if he could plug it in and get it ready for her. He did and it did not work. He then said this one is not working either I will have to bring you another one tomorrow. Nobody ever came back. This was on September 27, 2022. I have been calling just about every day since then to find out what is going on and to get this taken care of. I have talked to about 5 different people including two iCare patient advocates. They state they need to speak to the Manager in the *********, ** facility and someone will get back to me. It is now October 11, 2022, and I am still not getting a call back or any answers. How can a company like this still be in business? They dont even have the decency to call back. I have no idea what to do about this, there are no other companies around to use otherwise we would have left a long time ago. Customer ID #
Business Response
Date: 10/17/2022
We need the patient name and date of birth to assist-can you obtain identifying information so we may investigate?
Customer Answer
Date: 10/18/2022
Responding to Complaint. Patient's name is ***************************, 10/13/1924 Patient ID # ********.
Business Response
Date: 10/21/2022
I have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare medical supply company has been and continues to file claims to the wrong insurance company even after being notified that they are doing so. Their billing department is almost impossible to reach and they attempted to charge my debit card even after I notified them I was contesting the changes.
Business Response
Date: 10/13/2022
We have resolved this concern and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently a customer of **********************. My ********************** customer ID is *********. I was diagnosed with Sleep Apnea in 2020 and provided with a CPAP machine by Lincare under a rent to own agreement. The medical equipment was covered by my insurance and after a period of time renting the equipment, I would then become the owner of said equipment. I have received monthly invoices in the amount of ***** each month which represents my portion of the monthly rental fees (with **************** covering the remaining amount). I called today, 10/10/2022 and spoke with a customer service agent at ********************** and asked how much longer I would have to pay on my equipment. It was my original understanding that it would be paid for in 1-2 years. After the customer service agent reviewed my account, I was informed that my billing should have stopped on 3/3/2021. I have been billed and I have paid 19 additional invoices for ***** each. I asked how this could happen and they said it was a mistake, I asked them if my insurance had continued to be billed and they said yes but they were rejecting the claim each month. I was told I would receive a refund and they are working to process it. How many other people are dealing with same issues and are paying for equipment they already own?It is egregious that a business can bill you for 19 months for something you already own, your insurance is denying the claims, and it's written off as a billing error. Lincare needs to fix this so that it doesn't happen to others.
Business Response
Date: 10/21/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/01/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. On 10/31/22 I received a check in the US mail for the balance of the refund owed to me.

Sincerely,

*********************
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started calling 2 months BEFORE I was not going to have insurance and I didnt need the oxygen anymore. I could never get ahold of ANYONE after being on hold for hours. I tried calling at least once a week for 4 months at which time I called the number on the machine which was a number in ******* and did talk to someone about needing the equipment picked up and had been trying to contact ANYONE to come get it. After it was picked up I received a bill for 2 months after my insurance was discontinued in the amount of $330. 20. Since I couldnt get ahold of ANYONE I dont feel like I should have to pay for something I didnt need and tried to return. I then said I would pay it out and they started autopay of ***** each month. After thr auto pay I started receiving letters stating they had made several attempts to contact me which is a total lie about my PAST DUE amount and they would have to send to collections. I HAVE BEEN PAYING and now after my third threat letter I am convinced this company has ABSOLUTELY NO CUSTOMER SERVICE. I want a refund for the amount I have paid and want the rest of the charges to be ****.
Business Response
Date: 10/13/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of 2020, I lost my job. I lost my insurance at the end of April, 2020. I immediately called Lincare and did the following things:*reported my loss of insurance *confirmed that my **** machine was paid in full***had my credit card for my account removed from the Lincare system Over the course of the past 2+ years, supplies for the **** machine continued arriving regularly. Without orders ever being placed. Repeatedly, I received calls requesting my insurance information. Repeatedly, I restated that I had no insurance and told each and every caller of the steps that I had taken in spring of 2020. I asked each and every caller to make a note of our conversation in your system. At no point did a caller report finding such a note. I even attempted to return some items to the ********** **** office, but the staff they would not take them because they didn't come from there.Regularly, for 2+ years I have received EOBs for insurance I hadn't had in quite some time for medical supplies I never ordered. Yesterday, I received a 3 page invoice totalling $1816.59, not just for the supplies, but also for the rent of the machine, that according to a Lincare employee, was paid in full back in 2020.I do not owe Lincare anything and will not pay for something I did not order. I made every effort to avoid such a situation the moment I knew I had no insurance. I repeatedly addressed this issue with Lincare staff. This is a Lincare problem, not mine.**I still have the voice to text message regarding this.
Business Response
Date: 10/13/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Lincare Inc. is NOT a BBB Accredited Business.