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Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lincare Inc. has 1110 locations, listed below.

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    Customer Complaints Summary

    • 1,101 total complaints in the last 3 years.
    • 294 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a CPAP machine from Lincare I. *********** **. The product did not work for me and that is fine. I returned the product with supplies to the Lincare clinic I received it from. I asked them to please cancel any future supplies and services because I dont want the ***** They billed my insurance and billed me after that date, 2 more times as well as sent me more supplies. I called the company 4 times since and have wasted a great deal of my time and energy. This company is all about the money and not about customer service or ******************** care. They asked me to send the supplies back to them via **** I did that and they are still sending me letters, trying to collect money and threatening my credit. They are saying I owe them $12.67 and its not about the money, its the principle that I dont owe the money and therefor am not paying them. I want to ensure they do not report anything on my credit and also I want the harassing notices to stop. They are saying I am 60 days past due and Im not paying them one red cent because I dont owe them anything. I attempted to return the items via *** at a *** store and The Lincare representative said I couldnt, I had to place it out front for *** to pick it up. The *** guy came and picked up the item several days later. I live in the country and the *** guy said they wouldnt pick up a package unless someone was at the house to give it to him. My wife and I work and dont sit around waiting for a *** guy to show up whenever they show up to give him a package. The company gave us no idea when it would be picked up. He also would only take one package because he said that is all he was instructed to pick up. Therefore he took one of the two masks. Foolish company rule and very disruptive in my situation to try and resolve this issue with Lincare and Lincare doesnt appear to want to resolve the issue except for charging someone money that isnt owed.

      Business Response

      Date: 10/11/2022

      We have resolved the concern for this patient and mailed a letter. This will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When the Lincare rep came to my *************************** room in ************** on Jan 6, 2022 to deliver their ******, I ask him how much it cost because I didn't have ******** ** He kept dodging the answer, so I finally told him to stop stalling and just tell me how much it costs, and he said, "It's a loaner." I said, So, you mean when I get done with it, I just call you and you come and get it or what? And he said "Yes." I only used the ****** for about a week, and when I called them to let them know they could come and get the ******, they told me I had to pay for it. I told them what the rep told me and they said they didn't do loaners and that I had to pay for it. I told them, NO! I told them I wasn't going to pay for it because I was told it was a loaner. Now they are sending me threats of turning it over to a collection agency. And, when I try calling and talking to someone about the bill, the phone just rings and no one answers and the only message is that I can make a payment online if I do this and that. I'm so frustrated with them that I finally had to reach out somewhere to file a complaint and let other people know that they are liars who get you to accept their product under false pretenses. I hope you can do something to get them of my back. And tell them that I still have the ****** and they can have it back anytime.Thank you,******************* ************

      Business Response

      Date: 10/11/2022

      We have resolved the concern for this patient and mailed a letter. It will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare is now refusing more than a 50 ft oxygen hose line PER MONTH. The quality of this product is extremely poor and continues to crimp off the oxygen flow to the patient. The cord currently in use has lasted less than a week. They are claiming this to be an insurance issue however ******** has been paying for multiple cords per month without question. Lincare can't/won't provide an acceptable explanation for why they are now cutting off supply to this life saving product.

      Business Response

      Date: 10/10/2022

      We have resolved the concern for this patient and mailed a letter, which will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you. 

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a past due notice from Lincare. The only things on the past due notice was the amount past due. I never received an invoice from them previous to this. When I asked for an itemized list of items ordered, two of the items where never requested. I asked that they be removed from my bill as not only had I never requested them, but I had never received them either. Their representative kept repeating that it was "unfortunately" past their grace ******* They told me that because the grace ****** was past I was responsible for the items regardless of whether or not I had received them. I'm willing to pay them for the items I did receive, however they seem to want all or nothing.

      Business Response

      Date: 10/11/2022

      We have resolved the concern for this patient and mailed a letter, which will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

      Customer Answer

      Date: 10/13/2022

       
      Complaint: 18159744

      I am rejecting this response because: They did not provide me with an itemized invoice for what I did receive so that I could pay that amount. Instead saying that I owed the entire amount regardless of whether or not I received items because it is more than six months past due. Essentially what they told me prior to contacting you.

      Sincerely,

      *******************************

      Business Response

      Date: 10/17/2022

      I have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ****** I will be happy to forward it to you.

      Customer Answer

      Date: 10/21/2022

       
      Complaint: 18159744

      I am rejecting this response because:

      The offer from LinCare did not address the items I did not receive. They are unwilling to accept responsibility for sending supplies I did not receive or order for that matter.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2021, I called Lincare to pay my balance on a **** machine and cancel. After making the payment, I asked if I needed to do anything else. I was told no. I continued getting bills in 2022. I called again in April and was told I was getting billed because I had not returned my machine. I shared with the rep that I could not return the machine because the box was never delivered. Eventually, after a few calls, I was told the box had been mailed. I was still receiving bills but did not receive the box. I called again in June/July and reported I had not received the box. The rep acknowledged the box had not been delivered and ordered a new box. When I received the box in July, I promptly sent back the **** machine. It's October and I am still getting billed $522.51 this year for something I cancelled last year. I also reported that my name on the account needed to be fixed. Something as simple as this is still not fixed after reporting it multiple times with the company. I decided to file a complaint today because I have been sitting on the phone for 40 minutes already today listening to music. This happens a lot. The wait time on the phone is long and it is very frustrating that when I finally make contact with a rep after waiting so long, the required follow up on their part is not completed / done correctly. To recap:-I first asked for a cancellation of the **** when I paid off the bill in December of 2021. That was not done and I am being unfairly charged for the machine. -I asked again for a box to mail back the machine over the summer. That was not done and I had to call again.-I sent the box back but I am still being asked to pay for something I had cancelled last year.-I have called multiple times and often end up hanging up after waiting for about 40 minutes on the phone.-I asked for my name to be corrected in the system. Still no change.

      Business Response

      Date: 10/11/2022

      We have resolved the concern for this patient and mailed a letter, which will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to get a concentrator a ****** and oxygen.Pulmonary Fibrosis.2 months later I called *********, ******* office.My doctor gave them the prescription and the breathing tests results.Customer service rep stated that they called My doctor and that he never returned their call.Someone is playing games at the expense of my health.

      Business Response

      Date: 10/05/2022

      We have resolved the concern for this patient and mailed a letter. This will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

    • Initial Complaint

      Date:10/03/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being billed for equipment that was canceled on May 3, 2022 per speaking with ******. That conversation was because I was billed then as she explained it, for previous equipment and I owed $269.04 which I paid at that time and told her to close account and never ship anything else to my address, which she assured me was taken care of. **** 5 months later I get a new bill stating I am 30 days past due owing $139.06. I have not gotten any new "anything" from these crooks and am not paying for something I did not get. They never answer the billing number so I am filing complaint against them for fraudulent billing of ********** and me. I will further notify insurance company and the ** attorney general concerning this issue. I want this fake bill canceled and my file deleted from their database and to be put on a never contact again list. Further, I will ask insurance company to investigate for fraud in billing from this company as I believe criminal charges would apply.

      Business Response

      Date: 10/11/2022

      We have resolved the concern for this patient and will mail a letter, that will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

      Customer Answer

      Date: 10/12/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a CPAP machine from Lincare from over 2 years now. My previous insurance sent several copies of the letters they were sending to Lincare asking for the purchase price of the machine. It is almost impossible to get someone on the phone and if you do, I have always been hung up on mid-sentence of my explanation of the issue. My insurance has changed through my employers and now I am getting threatening calls and letters saying they are going to send me to collections. I strongly feel this machine should have been paid off by now and I shouldn't have to stay on the phone for hours at time trying to get answers.

      Business Response

      Date: 09/27/2022

      We have resolved the concern for this patient and will mail a letter-due to Hurricane ***, we are temporarily unable to send it today. Once it is sent next week, it will take **** business days. Should you obtain the ***** release, I will be happy to forward it to you. 

    • Initial Complaint

      Date:09/26/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered supplies in August for my CPAP machine and have yet to receive them. I have called the number for supplies twice and their billing department also because I have a bill and no supplies. They keep telling me theyll be shipped again. Its been over a month now and still no supplies which I need.

      Business Response

      Date: 09/27/2022

      We have resolved the concern for this patient and will mail a letter upon our return, due to Hurricane ***. At that point, it will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you. 

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 7th, 2022, I placed an order for CPAP machine parts with Lincare Inc. I received the parts, my health insurance paid the money owed, and I considered the transaction complete. However, a few weeks later I received a bill for an outstanding balance of $58.49. I called Lincare customer service on June 29th, 2022 and was assured it was a mistake and that I didn't owe anything.I received a second bill a month later, and spoke to someone at Lincare on July 26th, 2022. They claimed the letter had been sent before the balance had been resolved in their system.One month later, I received a letter informing me my account was 60 days past due for this balance. I called Lincare on August 29th, 2022 and was told the issue had not been properly handled, but it was now resolved and I would not receive further communication about the matter.On September 23rd, 2022, I received another letter informing me my account was 90 days past due and threatening collection activity. I left a voicemail for Lincare customer service that same day, but have not heard from anyone since their offices are closed for the weekend.I do not believe that Lincare Inc. is deliberately engaged in deceptive business practices here, although I must admit I am shocked at their inability to handle this matter. I have placed monthly orders with this company since June 7th, 2022, and have had no additional issues with billing yet.To settle this matter, I would like written documentation from Lincare admitting fault and promising that no attempt will be made to involve a collection agency for this specific bill.My customer ID with ********************** is *********. Thank you for your assistance in this matter.

      Business Response

      Date: 09/28/2022

      We have resolved the concern for this case and will mail the patient a letter when we return to the office. Should you obtain the ***** release, I will be happy to forward it to you. 

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