Business Profile

Medical Equipment

Lincare Inc.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,101 total complaints in the last 3 years.
294 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account # ********* I keep receiving bills for products not received. I moved in March at that time I called and cancelled my account due to I will need to seek a new primary care physician before I can continue to receive sleep apnea products. They said it was cancelled. A few months later, I received a bill and on the same day got a bill for 30days past due. Called *******, always a minimum wait of 2 hrs on hold. Told them I closed my account and should not be getting any bills for no product received. They said it was sent to my old address. I have no way of knowing if this is true but I didn't get product. That home is in WA , my new home in TX. Since I had closed my account, not sure how they even got my new address and if they have my new address to send a statement why would they supposedly send product to WA (old address) Doesn't make sense. Some sort of game they are playing it seems. Spoke with ***************************** on Aug 25th (after another 2 hr hold time), she kept going on and off the phone. She said she saw all the communication and she was working on clearing up everything. She said it will take a couple of days not to worry it will be cleared and proceeded to give me her direct number. I called several times from Aug 30 on and only got a voice mail asked for her to call back. Left quite a few messages over several days never heard back at all. I have other things to do so I assumed it was all taken care of. Suddenly, I received another bill. Very tired of the same thing and nothing happening. I wish to have my account CLEARED and CLOSED! For good.
Business Response
Date: 09/26/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/10/2022

Complaint: 18058198

I am rejecting this response because:
The letter I received says there is a credit for March & June. It is unclear if that brings my balance owed to ZERO or not. And it does not state that the Account was closed like I have asked for numerous times. I am worried that i will either suddenly receive unwanted supplies or another bill or past due bill. I would like the communication to be clear and written as Account Balance Cleared and Account Closed.

Sincerely,

*****************************
Business Response
Date: 10/17/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:09/23/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to contact and stop service for 8 months. I spent many times on a never ending hold. I talked twice and each time I get excuses and fake resolutions. I refuse to pay anymore money and I am done with them, they are thieves.
Business Response
Date: 09/26/2022
We have resolved the concern for this patient and mailed the letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I boughtca cpapsupplyusa airsense 11 almost 6 months ago. The company made one very serious health and One non compliance issue for reimbursement for insurance. The first issue caused the bridge of nose to tear and bleed. It was so bad I had to stop therapy and now it is very hard for me to breathe. My sleep center sent me to a local cpap supply shop that explained why my nose was bleeding. No *** should ever use cpapsupplyusa. They do not answer their phones, they provide very dangerous lack of explanation and actually jeopardize the health and well-being of people with Sleep apnea. I will be filing a lawsuir against this company in the very near future
Business Response
Date: 10/03/2022
We have resolved the concern for this patient and will be mailing a letter when permitted to return due to Hurricane ***. Once mailed, it will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/03/2022

Complaint: 18063606

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:09/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/06/2022, Lincare charged $771 to my debit card without my knowledge or consent. I was told for the past 2 weeks that the amount of $771 would be refunded to my account. I was told today, after calling repeatedly, that I would only be refunded for $100 something. I am requesting a refund for this full amount.
Business Response
Date: 10/04/2022
We have resolved the concern for this patient and mailed a letter. This will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/12/2022

Complaint: 18063557

I am rejecting this response because: I received a letter from the company after my previous complaint of the unauthorized withdrawal of $770.00 from my debit card. The letter advised me that a refund for $128.57 was issued. First of all, the amount was $770.00 & second of all, I received no refund.

Sincerely,

*****************************
Business Response
Date: 10/21/2022
We have resolved the concern for this patient and have mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 11/03/2022

I am rejecting this response because:
Lincare owes me a refund of over $100.00. To date, this refund has still not been received despite my multiple attempts to contact the company. The company has responded to my complaints twice with letters stating that they have refunded me, which is FALSE. They have NOT refunded me.

Sincerely,

*****************************
Business Response
Date: 11/09/2022
There is nothing further to be done. We have resolved the concern and ****************** is unhappy with the answer. Can we close this?
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to get LinCare a CPAP since March of this year. I have called the ****** location 10+ times.I have called ************* trying to get them to transfer my account to the correct location. I have called the location and the employee sounds like she is high as she just cannot finish sentences. The call center employees are somewhat helpful but they cannot do anything. I have spoken to folks who said they were managers and would call be back the next day to make sure everything is done. I have had my doctor call in and that did not resolve it. I am having breathing issues and just need a new CPAP. My insurance is about to expire because of a new job and I do not have the luxury of waiting any longer. DO NOT DO business with these people.
Business Response
Date: 10/04/2022
We have resolved the concern for this patient and mailed a letter. This will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:09/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare provided me with a CPAP machine and concentrator. They have a billed me varying amounts since the end of 2021 that have never matched EOB's from my insurance claims. In the beginning they were automatically drafting from my credit card. I called their billing department multiple times asking for a reconciliation and would receive statements showing multiple charges and refunds for items that were not familiar to me. Each time I called I would be put on hold for as long as an hour waiting to speak to someone. In March of 2022 I met my out-of-pocket expense but continued to be billed for charges. I finally got someone in their billing department to give me a refund of over $300 I believe but I continued to receive bills and have money drafted out of my account. At that point I told them to discontinue drafting from my credit card but was still receiving bills and past due notices. I finally received a call from their billing department on July 27th saying they have been billing me incorrectly and would be sending me a check for 2 to $300. I have called multiple times asking where this check is and no one helps Plus you have to stay on hold for up to an hour to be told nothing. I called the local lincare office and was told they couldn't help but gave me a number to their "I care" team. I have called this number multiple times and either get transferred to a number no one answers or get cut off. I was finally able to speak to a billing supervisor and she agreed with me that this was ridiculous and would make sure they sent out a new check. I have called multiple times since and was only able to speak to this billing supervisor one more time and the check had still not been sent out. I cannot seem to get this matter escalated and the reason I am reaching out to BBB. I feel like I deserve more money than the refund for my wasted time and the length of this issue. Please help you can call me at ************.
Business Response
Date: 10/04/2022
We have resolved the concern for this patient and mailed a letter. This will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/05/2022

Complaint: 18059880

I am rejecting this response because:
I am not satisfied with the response and customer service from this company. I did finally receive a check and I appreciate BBB getting this matter resolved, but I am concerned about future communications with this company. It is my understanding that I have been paying on the **** machine and should eventually pay this off and own it, but concerned that I will never know when this date occurs. I am also concerned about any other future charges from this company and not understanding what I'm being billed for.

Sincerely,

*************************
Business Response
Date: 10/07/2022
Are we able to close this-the rejected resolution is based around concerns that have not happened yet.
Customer Answer
Date: 06/05/2023

Complaint: 18059880

I am rejecting this response because:
I filed a complaint against lincare in 2022 for being overcharged and although I received my refund I did not accept the resolution as I knew that I would be having issues with them in the future and here we go again. I am fed up with having to deal with this company and I'm going to do everything capable to stop doing business with lincare as they continue to have deceptive business practices and offer no ability to contact them to resolve issues. I currently have two billing issues with lincare and I have attempted to contact them multiple times and I'm being placed on hold for unacceptable. Of time until the phone line is disconnected. My first issue is I called back in April to have lincare pick up an oxygen synthesizer that I have been charged $88 for well over a year and I was told that I would not be charged again for this item after the date of my call, well lo and behold I receive a claim from lincare for $88 for this device that I no longer have. I'm not sure how to get in touch with them to let them know to stop charging me. My second issue involves the **** machine itself. If I recall correctly I was told that I would only be charged for this device for one year and it would become my possession and would no longer be billed for it. I am continuing to receive bills a year and a half later and cannot get in touch with anyone to explain why. Lincare should be investigated for insurance fraud because I'm sure there are lots of people who are being overbilled as I and don't realize it. Companies like this should not be able to exist and I will refuse to pay them any further as this complaint will be used as documented proof.

Sincerely,

*************************
Business Response
Date: 06/06/2023
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 06/06/2023

Complaint: 18059880

I am rejecting this response because:
I I'm not filling out any forms for lincare I see that they are asking all complainants to fill out this form instead of directly responding to their many complaints. The reason I reached out to BBB is to get a resolution to an issue that I cannot seem to get in contact with this company. I guess they will just have to send me to collections because I am not responsible for paying bills that I feel that I have been wrongly charged for. Lincare needs to provide better customer service and return phone calls.
Sincerely,

*************************
Initial Complaint
Date:09/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This firm supplies the sleep equipment for my sleep Apnea. The equipment failed. They told me that I could use it anyway. The lady said she increased the settings. When I got the machine back the settings were the same as when I brought it in. I could not get the machine to work. They do not ************* or replacement units. They offered to send the machine out for repair which would take 8 weeks. None of their competitors would talk to me because I did not buy the machine there. I finally went to one of their other branches and a nice person was able to offer me a unit while mine was getting repaired. These people only want to sell. They do not want to provide service. They certainly do not understand the seriousness of not having the equipment.
Business Response
Date: 09/26/2022
We have resolved the concern for this patient and mailed the letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:09/20/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their billing policy is unfair. I received a oxygen machine and 2 extra portable tanks on 8/16/22. I was charged $220 for a full month up front. I only used the machine for 2 days, then went back to the hospital for 2 days. Then I didn't need the machine any more. I called them to pick it up on 1/22. They picked it up on 1/26, along with 2 unused portable tanks and tubing. I was told that billing would determine how much of a rebate I would receive for the unused time. Since then I have called 4 times about my rebate, and after being on hold for well after an hour for the billing department they have never picked up. I called the office in Alexandria equipment extension and was told that they only bill for a full month, even if you only need the equipment for 2 days, and would not be receiving a refund.
Business Response
Date: 09/22/2022
We have resolved this concern and mailed a letter to the patient. This will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:09/20/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a former customer of **********************. I closed my account 2 years ago after multiple instances of not receiving a monthly bill and instead receiving a bill with several months combined. I made my final payment over the phone, asked the billing associate whether I had any further unpaid invoices and upon being told no I asked that my account be closed and to receive no further supplies from Lincare. I have had no communication from them until this past July when I received a bill dated 07/05/2022 for the amount of $108.28 with the invoice shown as dated 05/29/2019. I promptly called Lincare billing and asked why I was receiving a bill for an invoice dated 3 years in the past. I was told that it was due to the insurance company not returning the claim until now. She said I would need to call my insurance and I informed her that the company I work for no longer uses that company but I certainly never had an issue with them taking 3 years to respond to a claim when we used them. I asked again if I had further invoices and she said no. Then on 09/07 I received another bill for a further $665.15 for 8 invoices dated between 01/28/2019 and 07/25/2020. I called Lincare again, told the billing associate what was going on and she said she needed to connect me with the proper person. She then sent me back to the same caller options I had just been on. I also noticed that they never updated my insurance when I called in April of 2020 because invoices after that date show that insurance was terminated. I no longer have any old Lincare paperwork and as I usually paid over the phone I have no way of proving what invoices may have already been paid. I never had an issue with my old insurance and any other medical service. I don't know what is going on with their billing department but I feel like I'm getting the run around. Being billed for 2 and 3 year old invoices when I was told my 2 associates that I had no further unpaid invoices is unacceptable.
Business Response
Date: 09/21/2022
We have resolved the concern for this patient and mailed a letter, which will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This place has become horrible.I've been attempting to contact the ********** al. ****** for weeks Hold time have been over half an hour no answer I was planning a trip last week It took a week to finally get someone to answer the phone after a half hour on hold and numerous calls.I was trying to get a portable concentrator. For the week end this possibility was d discussed when I first signed uo (temporary use)Was told no, they said they would deliver a full size concentration and spare tanks they failed to do so DO NOT USE
Business Response
Date: 09/22/2022
We have resolved this concern and mailed a letter to the patient. This will take about **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 09/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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Lincare Inc. is NOT a BBB Accredited Business.