Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,104 total complaints in the last 3 years.
294 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In early August of 2021, I called for a refill. Lincare kept telling me they would get someone out, but no one showed up. After a few weeks of the no show. I called and but the order for a pick-up, and to stop the billing for September. I kept calling and writing letter in which Lincare ignored so they could keep collecting the 500 plus $ monthly from my insurance Humana and the $17.51 monthly they (Lincare) was receiving from me. on July 26,2022 I had my daughter, to call Lincare to pick up the tanks. That same day Lincare called me made, arrangements for pick up. Picked up on 07/27/22 @ 03:13 pm . Now Lincare is trying to charge me from September 2021 thru July of 2022, and threatening to turn the account over to collection, when they chose to not keep their word and pick the equipment up . Even when they picked the tanks up she notice that most of them had not been used. How many other senior disabled, people are forced to keep product, and still have to pay.
Business Response
Date: 09/19/2022
We have resolved the concern for this patient and mailed a letter, which will take about **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 09/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:09/15/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare is a medical equipment company that I buy my cpap supplies from. In June of 2022, they sent me supplies that I did not authorize to my old address in ******** (10S468 **********., *************, ** *****). I had since moved to Florida. I have called the company minimally 7 times to request supplies be sent to my new address in FL. 2 months ago, I spoke with someone at Lincare who told me that he would send me new supplies and I would not get charged for them since they charged me for the supplies that were sent to the wrong address in June. I still had not received the supplies so I called again approximately 2 weeks ago. The person that I spoke with said that they would look into it and get back to me. I explained to her that I am totally out of cpap supplies and this is a health issue. I still have not received my supplies which are detrimental to my health.
Business Response
Date: 09/15/2022
We have resolved the concern for this patient and mailed a letter. Should you obtain the ***** release, we will be happy to forward it to you.
Customer Answer
Date: 09/16/2022

Better Business Bureau:

The company called me in reference to complaint ID ********, I have received the items promised and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:09/14/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* keeps sending me bill notices for a bill that should be paid in full due to me being on Tricare Prime for my military activation. I have called them numerous times and stayed on hold for hours regarding how this will be filed. I have even done a 3 way call with *******, Tricare and myself and they were given specific directions on how to file this claim. Tricare still has not received the claim that they say would be paid if they had received it. Now we have received a notice that this will be turned over to collections and reported to the credit companies. I have called several times and been on hold for almost an hour today. After holding they pick up the phone and hang up. I do not know how to get this resolved when they won't do as they are told to file this claim and get it paid.
Business Response
Date: 09/19/2022
We have resolved the concern for this patient and mailed a letter to them. Please allow **** business days for it to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 31, 2021, I was in the ******* Office and spoke with *** and ********. During that visit, I presented my new insurance card. They told me not to worry about a thing because even though the ******* Office is not in the network with my new Exchange plan, the ************* is in my network. They assured me that the ************* would process the billing, and I would be in the network. When I got my first bill, I contacted *** in the ******* ******, and she assured me not to worry because she would take care of it. After that, I got approached for supplies and asked them not to send me any stores unless I was in network with your company. They stated they would not send me anything unless I were in the network.I contacted my insurance company, and according to them, you are not in a network with them, which is why they have not paid any claims. They also told me that I am not responsible for any charges that are not permitted and I only have to pay the amount that shows is my responsibility. However, it is not right that *** and ******** told me that I am in the network. If I had known I would not be in the network, I could have changed my insurance plan on December 31, 2022.I have attempted to call *** several times since then, but she has not returned a single call. I have asked my doctor's ****** to contact her, and I have not gotten a response. When I call billing, someone is always new, and no one seems to do anything about it. There are also charges for items I had never ordered or received from your company. I had asked for an itemized bill starting from January 1, 2022, and I have never been provided with it. I have sent multiple letters, which are ignored, and I am threatened with collections.I want this bill corrected, and I will be happy to pay my share of the bill.
Business Response
Date: 09/26/2022
We have resolved the concern for this patient and mailed a letter-this will take **** business days to arrive. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 10/04/2022

Complaint: 18017623

I am rejecting this response because: I have not received any letter as of yet. If I do receive a letter with an apology, I will be happy to retract this complaint.

Sincerely,

***********************
Business Response
Date: 10/04/2022
Can we please close this? **** takes **** business days and with the hurricane it would have been delayed.
Customer Answer
Date: 10/08/2022

Complaint: 18017623

I am rejecting this response because: I received the letter, however, the agent that wrote the letter completely missed the point. All the ******** that were made to my insurance company since January 1, ****************************************************************************** network. However, the billing made to my insurance company in September was correct. So every bill that was sent to me insurance company from January 1, 2022 to September 1, 2022 needs to be resent. I spoke to ***** - TEAM LEAD. *****, she is with insurance billing was finally able to see the mistake and she promised to look fix it, but this was on 9/22/2021 and I have not heard back from her or Lincare about what was discussed with *****. Whoever wrote the letter is absolutely clueless about what is going on and needs to contact me or talk to ***** for clarification. I do not owe $391.77.

Sincerely,

***********************
Initial Complaint
Date:09/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made payments to them and these payments are not being posted. Lincare is holding my repaired Oxygen concentrator untill I make a payment that is NOT needed. After calling their billing ***** twice I was put on hold for TWO hours before I hung up. The second for ONE hour. Their Service SUCKS!
Business Response
Date: 09/14/2022
I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:09/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a CPAP Machine from Lincare in March of 2022. Since then I have been billed for countless supplies that I have never received. I have contacted Lincare on a multitude of occasions to rectify this, only get the run around and never receive an actual solution. But the invoices kept coming. I would keep calling, and keep getting billed for more and more supplies that I never received. In addition they have been billing, and receiving money from my health insurance company. I contacted them again today and was transferred to someone new, who stated that since "I am being defiant and non-compliant" they are sending someone to my home to retrieve the machine from me, but again, what i got was a bill. Please help!!!!
Business Response
Date: 09/13/2022
I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:09/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a client of Lincare, who is my primarly provider for oxygen supplies. I have called the company every two weeks since June '22 to request service. I need replacement columns for my portable oxygen concentrator. Columns are a vital part of the ****** because it filters the air and my machince is flashing "REPLACE COLUMNS". Each time I have called, I have been placed on hold for a mimiumn of 30 minutes and a *** of 45 in which I have had to give up. Lincare has billed my Health Insurance every month, but has provided no service.
Business Response
Date: 09/15/2022
We have resolved the concern for this patient and mailed a letter. Should you obtain the ***** release, I will be happy to forward it to you.
Initial Complaint
Date:09/12/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was prescribed a cpap machine in March of 2021. Lincare was the company who was assigned through insurance to provide. I was told when I received the machine that I would be required to make 11 payments of $22.40 and then the machine would be paid off. Along with the monthly payment which always came out on the 8th of each month I was randomly billed large dollar amounts a multitude of times. These ranged from $150-$400. I called multiple times and spoke to multiple representatives over the last 6 months and not one person can tell me what I was billed for, there are even billed items that show up as paid through my bank acct but dont show on the itemized billing paperwork provided by Lincare to me. Dates dont match on billed amounts.There is only one number to reach a representative and you have to sit on hold for atleast 45 minutes prior to speaking to anyone. I have done this multiple times. The longest of which I was on hold in cue for 90 minutes. When I finally get to speak with a rep they cannot answer any questions and constantly try to transfer you to someone else where you have to re explain the entire situation over and over. I was first billed April of 2021. Meaning I should have been paid in full by March of 2022. I was continued to be billed until August of 2022. Again when asked I get no answer as to why. The last conversation I had with lincare was august 13th of 2022. I was assured someone would reach out to me to explain the charges and to explain or refund me for the months I paid when I shouldnt have been billed. Its September 11th and I still havent heard anything.
Business Response
Date: 09/13/2022
I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 09/15/2022

Complaint: 18010301

I am rejecting this response because:
The issue has not been resolved. No one has spoken to me or even attempted to reach out on Lincares behalf. Mailing me a letter doesnt fix anything. Its my understanding that I paid more then I was supposed to pay and after multiple attempts to get answers and speaking with over a dozen Lincare employees no one can answer me why I was charged random amounts nor can the pull up the records on their end that match what Ive been billed. The issue is far from resolved.
Sincerely,

***********************
Business Response
Date: 09/15/2022
We just mailed the letter in the last 48 hours, explaining our response. The letter will arrive in **** business days.
Customer Answer
Date: 09/16/2022

Complaint: 18010301

I am rejecting this response because:
Whats **** days more waiting when I was billed an extra 5 months, along with other undocumented charges? Spoken to over a dozen Lincare reps with no answer. Touch Lincare. Thanks for going the extra mile. You guys and gals are awesome. Cant wait to see what was sent.
Sincerely,

***********************
Initial Complaint
Date:09/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a CPAP machine through Lincare and returned it before the end of the trial period. After dozens of attempts, hours waiting on hold calling their number we continue to be charged. The latest charge > $200 was made after we gave notice of them no longer being authorized to charge our card. Every time we call they say the issue has been settled and we will no longer be charged, yet we continue to be charged.
Business Response
Date: 09/15/2022
We have resolved the concern for this patient and mailed a letter. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 09/16/2022

Complaint: 18006755

I am rejecting this response because:
This doesn't resolve the matter. My card was charged despite providing notice ine June that we had we had rescinded any prior authorization to withdraw funds from that card.
It was charged despite this. The company "resolution" does nothing to address the problem but simply states that the charges -may- at some point be refunded if the company sees fit at some undisclosed future date.
Sincerely,

*********************
Business Response
Date: 09/16/2022
I have resolved this concern and mailed a letter to the patient. Please allow **** business days for it to arrive.
Initial Complaint
Date:09/12/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a **** machine from Medical West in **********, **. I picked up the machine the first week of June. After two weeks, I returned the machine to Medical West. When I dropped off the machine, they had me sign two papers. One was to stop auto payment for rental as supplies and the other was to stop treatment. Two weeks after I dropped off the machine, I got a bill for $44. I called Medical West, **********, ** location and they said to disregard the bill. A week after that, I received two filter replacements for the **** machine. I again called Medical West, **********, ** location and they said they forgot to inform the supplier to discontinue supplies for the **** machine when I returned the machine. They said, I would receive no additional supplies. I am still getting bills from Medical West for rental and supplies. I have never received any other supplies besides the filter replacements two weeks after I returned the machine. When I call the Medical *********** in **********, **, they tell me that everything is ok and to disregard the bills. But, it has not been taken care of. I need help getting them to stop billing me for services and supplies I no longer need. This could affect my credit rating.
Business Response
Date: 09/19/2022
We have resolved the concern for this patient and mailed a letter. Please allow **** business days for it to arrive. Should you obtain the ***** release, I will be happy to forward it to you.

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Lincare Inc. is NOT a BBB Accredited Business.