Reviews

This profile includes reviews for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lincare Inc. has 1110 locations, listed below.

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  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

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  Lincare, Inc.

  644 W Lancashire Blvd Bella Vista, AR 72715-3027

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  Lincare, Inc.

  8735 Sheltie Dr STE D North Little Rock, AR 72113-6792

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  Lincare, Inc.

  1340 Higdon Ferry Rd STE A Hot Springs, AR 71913-6411

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  Lincare Inc.

  10600 Colonel Glenn Rd STE 300 Little Rock, AR 72204-8020

Review Details

• Review fromLindsey H

  Date: 09/14/2024

  1 star
  Working with this company has been a nightmare. I have received wrong equipment multiple times. I have had to ask them to stop charging my account several times and I am still being charged. I was told I had to deliver the equipment they sent me in error to their office to get things resolved. I drove there and I'm still getting things in the mail and getting charged. No one ever gives me a receipt or anything showing that have received my returns. I want my money back and my financial information wiped from the account.

• Review fromJoseph S

  Date: 09/14/2024

  1 star
  I picked up a new CPAP machine and paid a copay of $16. Unfortunately, I used my debit card. Without any authorization or notification, $827 was taken out of my checking account! After further investigation, they submitted the wrong number to my insurance company. Instead of calling the insurance company or myself, they charged my checking account! This is an unlawful transaction and now I have to wait for the bank to reimburse me! Terrible company communication!

• Review fromSuzanne S

  Date: 09/12/2024

  1 star
  My husbands CPAP had a damaged reservoir r. I called for a replacement and was transferred from person to person and back to the one with whom I originally spoke. I was put on hold until after closing time and then was disconnected. I called back the next day and was told that I was not authorized to make any requests for this accountI was the one who set up the account while my husband was hospitalized. I called a third time and spoke with someone who took my name and number and said they would call me back the next day. I have yet to receive a callback. A couple of weeks later, my husband had a doctors appointment and they informed him that he qualified for a new CPAP and they ordered it through Lincare. When he called to check on it, he was told that they needed to talk to the insurance and would call him back. Still no callback. He has now been without his CPAP for three months. This is totally unacceptable!

• Review fromRosa B

  Date: 09/11/2024

  1 star
  They have to much computer **** while you wait on the phone. You wait way to long before a real person comes on. Over 10 minutes is TO LONG!!!

• Review fromJason Y

  Date: 09/09/2024

  1 star
  Three times Lincare has taken money from my account because it failed to wait for my insurance's response. The latest incident happen despite the fact I had already reached my out-of-pocket maximum for the year and no longer should have made any medical payments. I called Lincare four times today. Once, to get their perspective before I called my insurance to see why it wasn't covered. (My insurance company hadn't had time to process the claim that was submitted just three days ago.) The next three times I was disconnected -- once while talking to someone and twice after being on hold for upwards of 30 minutes. I understand companies like this are not going to have people with positive thoughts coming to the BBB to compliment them, but more than 900 people have expressed their major concerns. At what point is there some protection for the consumer?

• Review fromtracy g

  Date: 09/06/2024

  1 star
  Sent Incomplete supplies - non functional mask.Has not resolved issue in 4 weeks. Said new mask was in the mail. It was not. When visited in person - come back tomorrow. When I called - busy with another person will return call. Did not Does not answer phone for billing issues and request to be taken off of auto bill. I've been on hold for over 30 minutes.Doesn't seem to stop them from sending supplies and billing insurance for them.

• Review fromSpouse of Randy G

  Date: 09/06/2024

  1 star
  Had worst experience ever with one of their employees that works in their Preferred Homecare store in Show Low, AZ. Went into the store to exchange out my husband's regulator since we no longer have a branch in Payson. Was told that they did not have any in stock. Saw the respiratory therapist Nathan whom we had dealt with before and asked when we could expect one. He questioned why we had two, which we explained one was given to us by a family friend and did not belong to Preferred. He took the regulator and went in his office to look up the serial number and out of the blue, says "I don't appreciate you sending me a text wishing ill will to my family". I was shocked and said "Excuse me what did you say". He repeated the above and I replied that I did not know what he was talking about and I would never do that. I asked to see the text and he said one moment. He then commented that we were making the conversation personal. Again, I said what are you talking about. He then made the comment that we are the reason that he can't keep any drivers. By now, we are in total disbelief of what is taking place. I asked to see this supposed text and he stated he was not going to give me his phone. I never asked for his phone but only to see this text that supposedly I sent. He just kept saying that he was not going to give me his phone. I then asked for the name and phone number of his supervisor. He said it was Tracy but would not give me a number. He asked for my email address and said he would send me her email address (which I have never received). At this point, he was not making any sense and I told my husband we should go and Nathan says Yes, just leave. I have worked in customer service for many years and I would have NEVER treated my customers in that matter. I do not like being accused of saying something that I never said and would appreciate an apology from this company or at least a phone call from his supervisor.
  
  
  
  
  

• Review fromLuanna S

  Date: 08/31/2024

  1 star
  I am continually getting calls twice a day starting at 8:00 am to include weekends. Initially, they were auto sending me supplies and I asked them to take me off of the auto delivery of supplies. So, now, I guess they call me to see if I need a delivery of supplies. I told them to quit calling me and I don't need supplies. But, they continue to call me, harrassing me, twice a day until I commit to a delivery of supplies! Each delivery costs me close to a hundred and fifty dollars! Please help me to get them to quit calling me!

• Review fromRick S

  Date: 08/29/2024

  1 star
  I ordered through my physician an oxygen concentrator. It worked great for over a year. I kept calling to find out if there was a regular maintenance schedule and was told first it was every six months. I called again when six months were up and was told it was every year. After a year and a couple of months I finally scheduled a technician that was to replace the filter and calibrate the O2 flow. He was scheduled for a Friday arrival only to show up on Wednesday. They never seem to get my bill correct. Now when I call, all I get is an AI voice that is stuck in a loop. Their AI assistant is useless with the same results as the voice. I have learned that I need to have my doctor place another prescription with a different provider. I have no way to contact this company to tell them to come pick up the ** concentrator and the two O2 bottles.

• Review fromKatrinna B

  Date: 08/27/2024

  1 star
  This company never billed me for a cpap machine and then all of the sudden I get 4 bills all the same day dated 8/18, 8/20, 8/21, and 8/22. All saying final notice. After never receiving any other notices to start with. I call figuring I can pay it or get it worked out with them only for them to say they already turned it over to collections. And that I would just need to deal with the collection agency. I get a big runaround and cannot even pay my bills online through them either. Its a big scam in my opinion. This is just awful customer service. I seriously hope Karma gets them for this terrible billing practice.