Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,265 Customer Reviews
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Review fromJamie W
Date: 11/25/2022
1 starJamie W
Date: 11/25/2022
I'm very frustrated with pods billing. They are not at all honest or ethical. My credit card was charged twice for the same storage dates and third and fourth charges were pending. I called customer service who advised me to not cancel auto deduct and that the pending charges would fall off. Another time I called and the lady on the recorded line told me, "yes, I see where you have been billed twice for the same dates, but there is a pending service order. When that clears if the charge is not reversed call us again." Well the charge was not reversed. I called again and was informed a dispute would be filed and they would get back with me. They never did. I called again and was told I would receive an email today. That hasn't happened. Furthermore, when I log into the website now, they edited the invoice to reflect different dates. The two separate invoices now say "storage rental from 11/09-11/13" and the other one now says, "storage rental from 11/14-12/13. Mighty convenient to change it to that because my pickup date was 11/15 and their terms state that they will charge customers for a month and not prorate. I'm extremely frustrated because I never thought to screenshot the invoices to prove they have changed. I also would like to note none of the invoices I have received had correct addresses on them. They still don't. When I talked to customer service one lady wasn't even able to tell me what services I was paying for. I am now disputing the charges through my credit card company - however, I would really just like for the company to actually call me and reverse the second charge. I called pods on 11/23, 11/21, 11/17, and 11/15.
PODS Moving & Storage
Date: 11/28/2022
This certainly isn't how we want you to feel, ****** ******. We'd be more than happy to check in with our team and get an update on their review of your account. Can you please email ***@pods.com with your customer ID?Review fromSunil M
Date: 11/23/2022
4 starsSunil M
Date: 11/23/2022
I had great experience with PODS recently when I moved across the country. I had to move out when I sold my home while I didn't have a new place to live in, in a new state. With PODS, my stuff was moved into a storage as-is in their mobile storage pods. The drivers and other carrier associates were wonderful in their service. The PODS themselves were quite convenient. I would have give all stars, except for their billing.The billing is horrible. I called in for a refund due to a triple charge on my credit card. While I was on phone requesting a refund, a barrage of charges ensued upto $9000+, until my credit limit exceeded. The refunding associate hung up. Subsequent calls led me to more insensitive associates who didn't understand the seriousness of the issue - credit card rendered useless for 5 days because of exceeding credit limit.Next two associates (they kept hanging up on me, as they passed the buck), lectured me on how PODS departments and how they process billing and credit cards, while I was begging for reversing the charges.Finally a woman associate came on phone and she understood the gravity and tried to work out a reversal, which temporarily showed up on my card, but still not enough.Today after 10 days, my credit card has not been fully refunded yet. Only a small amount was refunded. (Full disclosure, the original triple charge was triggered because my credit card declined their charge while it was full). Those large charges were not my fault, and I shouldn't have to suffer for those. So far, I have spent 5 hours of my working time (for which I have to work late) to get this issue resolved over the phone, while they keep hanging up or passing me over to "special" departments of theirs. In addition, I am lectured on how I should work it out with credit card company, because $9000 is big amount for them. If that is a big amount for an enterprise, how big is that locked fund for me?In short great service but horrible billing.PODS Moving & Storage
Date: 11/29/2022
This certainly isn't how we want you to feel, ***** *****. We'd be more than happy to check in with our billing team and get an update on your account. Can you please email ***@pods.com with your customer ID?PODS Moving & Storage
Date: 01/09/2023
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured. PODS Enterprises,LLC prides itself on its quality customer service and we regret that he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromTammy B
Date: 11/21/2022
1 starTammy B
Date: 11/21/2022
I would never recommend this company to anyone. The driver who delivered my pod to my new address knocked down a tree on my property. I contacted pods right away and they asked me to send pics of the damage ( luckily the tree did not fall on the roof of my home).... which I did right away. I was told someone would get back to me. They never did. I was sent a survey to complete by pods.... when I left them a poor rating.... because of the damage to my property.... they contacted me ask how they could help. I told them about the damage to my property by their driver and told them is cost me money to get the tree cut up and removed from my driveway and yard... they said they would look into it and get back to me. 2 weeks later and no one has ever contacted me again. Emails I send go unanswered. They have the poorest customer service of any company that I have ever dealt with. BEWARE of using this company... they do not take any responsibility for their drivers. They have no concern for customers in any way except getting your money when you sign up with them.PODS Moving & Storage
Date: 11/22/2022
Ms ****, we strive to do better than this. Please email ***@pods.com with your customer ID and four digit PIN Code so we can learn more about your experience and best assist.Review fromJohn C
Date: 11/19/2022
1 starJohn C
Date: 11/19/2022
I feel i was deceived. Im being charged $200.00 to pick up container. I had it 2 months and have invested around $850.00. I feel customers are being gouged. Not happy.PODS Moving & Storage
Date: 11/22/2022
We appreciate you reaching out, **** ********, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email ***@pods.com with your customer ID.PODS Moving & Storage
Date: 12/02/2022
I am in receipt of your correspondence concerning PODS customer, **** ********. The review found that Mr. ********'s order was booked online at ************ on September 17th, 2022 and all fees were provided at the time of booking, based on the information entered at the time of booking. An order confirmation was generated at the time indicating all pricing for the PODS service.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. ******** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromDavid L
Date: 11/17/2022
1 starDavid L
Date: 11/17/2022
DO NOT TRUST PODS!! I had called PODS May 12th, and spoke with “Samantha” to schedule the re-delivery of the POD containing all my possessions for May 31st. This was a recorded conversation. For some reason she never scheduled the re-deliver. She did however discuss with me the six days of transit time needed. I had hired Movers to assist the unloading of the POD, and I had booked non-refundable flights to and from Florida. At the Airport Friday, May 27th, where the PODS website still shows my re-delivery for June 6th I am able to reach a Supervisor at PODS by the name of “Chris”. He puts me on hold, then comes back on the line to tell me he is unable to change the date of the delivery from June 6th. When I tell him I am returning to New York June 6th, he says “I listened to the recording of the conversation you had with Samantha and I cannot explain why it was never scheduled”, at that point he says, the best he can do is offer me a refund. I am on my way to Florida with no hope of getting my POD delivered before I return to New York. After many more attempts to get the date changed, I am assigned a “Customer Resolution Specialist”, her name is Lindsey Payne. She is not reachable but she does send out formatted template response email. I have given her all this information and every response I get is we are going to “investigate” your claim. On June 8th I again explain to her that everything she needs for her investigation is located on the recording of the conversation with “Samantha” on May 12th and with “Chris” on May 27th. On June 21st, Lindsey informs me she has still not completed the review and investigation. On August 19th I send her an email explaining that it has been 2 months. I get an automated reply she is out of the office and she will get back to me when she returns August 22nd. She never does get back to me. After calling PODS to follow up, the representative tells me Lindsey did not get back to me because she did not know she was supposed to.PODS Moving & Storage
Date: 11/18/2022
We appreciate you reaching out Mr. ****, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email ***@pods.com with your customer ID and pin number so we can review your concerns further.PODS Moving & Storage
Date: 11/28/2022
I am in receipt of your correspondence concerning PODS customer, ***** ****. One of our PODS advocates is currently working with Mr. **** in order to address his concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. **** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. **** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromM. H.
Date: 11/14/2022
1 starM. H.
Date: 11/14/2022
Lets get to the point I was quoted a price But was billed a totally different amount I asked for an invoice but only got one after they charged me three times higher then quoted I called four times to try and resolve this issue and was hung up on three times and the fourth put on hold for over an hour so I hung up Read the reviews this is how they do business and thats fine Im going to make it my business to tell everyone I know and post on every social media site until they decide to call me and resolve this issue The old days of getting away with this type of Business practices are gone because we the consumers Have the ability to tell the world about Companies like this So I say to pods You over charged me $600.00 bucks Im going to cost you **** times that I have over a million followers on TikTok if only 10% decide not to use you then I will of made my case This is not a threat this is an absolute promise go ahead and hang up on me and treat me like that Im only just getting started. You pulled your stunt on the wrong person I promise bf Im done youll of wished you would of worked with me and not played your game Look at the complaints page after page talking about exactly what you did to me But the difference is those people just left a complaint here Im going to make it a campaign Ball is Im your court!!!PODS Moving & Storage
Date: 11/16/2022
I am in receipt of your correspondence concerning PODS customer, ***** ******. On November 16th, 2022, contact to discuss the issue was initiated with ***** ****** in order to address concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ****** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ****** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 12/14/2022
The review found that ****************** order was booked online at www.pods.com on August 1st, 2022, and all fees were provided at the time of booking, based on the information entered at the time of booking. An order confirmation was generated at the time indicating all pricing for the PODS service.M. H.
Date: 12/15/2022
Ive given them my number They claim to put customers first If so why dont they call me Im tired of their games they quote one price then bill a different amount Im not the first person they have done this to. They do nothing and have made zero ************ me this is all a game to them they made $600.00 bucks off of me and it was nothing short of a scamReview fromSunny S.
Date: 11/14/2022
1 starSunny S.
Date: 11/14/2022
I rented a box from PODS to move my cousin. Originally, she was moving to *************, however after being sent to a nursing home she asked that her PODS unit be brought to my house until she was able to leave. Originally, the cost from ************, ** to **********, ************* was $1,100 give or take a few. But when the address changed to *************** *******, which was 600 miles less of a trip, they added another $1,000, totaling $2,100. I called to find out why so much more for a shorter distance and was told repeatedly "it's the zip code". No real explanation. *** we moved it here to *************** *******. SO! today I'm going over the checking account and find PODS took about two additional amounts, one was $299 and the other is $589 with no explanation. *** it was $3,000 to move about 600 miles. *** the fight will be on, and I'll have to notify the Feds to show that PODS lies in their advertisements. Bait advertisements. This company is nothing but a bunch of liars and thieves.PODS Moving & Storage
Date: 01/09/2023
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured. PODS Enterprises,LLC prides itself on its quality customer service and we regret that she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromKelli B
Date: 11/07/2022
1 starKelli B
Date: 11/07/2022
Absolutely horrible experience. Misquoted pricing from the start. Experienced delays in PODs arrival, pick up and drop off. Hung up on while trying to resolve existing issues. Property damaged, was told they would cover the cost and they declined after asked where ****** was. DO NOT USE PODS FOR ANY REASON!! Overpriced and they DO NOT handle property with care.PODS Moving & Storage
Date: 08/13/2024
Thanks for taking the time to leave a review. Your input is important to us as we strive to provide the best possible service. We're always looking for ways to improve, and your feedback helps us do that.Review fromMichelle A
Date: 11/07/2022
1 starMichelle A
Date: 11/07/2022
I am very disappointed in PODS as a business. The local folks and the ones on the ground were responsible, but the way they handle their customers need improving. I was charged more than $500 for a City Service that I did not receive. They made a mistake, and didn't book me in, and so I had to pay for my movers to stay longer. The support staff filed a ticket for me, and said that it was really straight forward and that I would get credited or refunded for the City Service fee. I didn't hear back from them even though I was told it would be a few days, then I called, and was told it would be a few weeks. Anyway, I stayed on top of it and they eventually told me that the claim ticket was rejected. I was disputing it through my credit card company because I didn't get the service I paid for. Pods and my credit card company resolved it, I got the refund, but then Pods proceeded to send it to collections. So, not only did I pay $549 for a service I didn't get, I had to pay extra for my movers, and now I have debt collectors contacting me.PODS Moving & Storage
Date: 11/09/2022
I am in receipt of your correspondence concerning PODS customer, ******** **. Our PODS Special Services Team will be working with Ms. ** on a resolution in regards to her claim.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their commentsPODS Moving & Storage
Date: 12/05/2022
******** ** accepted the settlement offer that was presented. PODS considers that the matter has been resolved amicably.Review fromM. A.
Date: 11/05/2022
1 starM. A.
Date: 11/05/2022
My pod was supposed to be delivered on November 3, 2022. They said it cannot be that day and it will be delivered on the 4th. I arranged movers, who showed up on the 4th, but the pods changed my delivery to 10th! I ended up paying the movers their fee regardless. In addition, we now have to live in an empty house for a week, sleep on the floor. We dont have mattress, chairs, or tables. This rescheduling is unacceptable and is costing us financially and emotionally. We have had the worst experience and i still cannot believe they can just change my delivery and ruin my week.PODS Moving & Storage
Date: 11/07/2022
I am in receipt of your correspondence concerning PODS customer, **** ********. On November 7th, 2022, contact to discuss the issue was initiated with **** ******** in order to address concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** ******** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** ******** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 01/12/2023
************************* accepted the settlement offer that was presented in regards to the claim. PODS considers that the matter has been resolved amicably.M. A.
Date: 01/12/2023
PODS representatives have reached out and we were able to reach an agreement in regards to the financial burden incurred on us because of the service trouble.
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