Reviews
This profile includes reviews for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,267 Customer Reviews
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Review fromEmma B
Date: 10/30/2022
1 starEmma B
Date: 10/30/2022
Truly the worst company I’ve ever had the displeasure of dealing with. Your stuff will not be delivered when you schedule. You will end up having to go to them, at your expense, hire your own movers and trucks, to retrieve your belongings. They will only be open about 4 hours a week for you to do this in, so you will pay for several trips and additional PODS storage fees. Customer Service is non-existent and when you do reach someone they will likely yell at you, be snarky with you, and most definitely be of no help. That is when you aren’t being hung up on after being on hold for hours. DO NOT USE THEM you will regret it.
PODS Moving & Storage
Date: 11/03/2022
I am in receipt of your correspondence concerning PODS customer, **** ********. On November 3rd, 2022, contact to discuss the issue was initiated with Ms. ******** in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ******** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromMurray H
Date: 10/30/2022
1 starMurray H
Date: 10/30/2022
Murray H. Had a POD scheduled for delivery on 10/29 (had a 1 day window to load it and it was scheduled almost 4 weeks before the date needed) from 7am to 10 am, and they kept bumping time up, then to 2pm, and then 4;30pm, I spoke to several CSR's after waiting on hold for hours,.. and getting repeatedly disconnected,.. "POD NEVER SHOWED UP" this company has a complete disregard for the need of its customers, DO NOT USE THIS COMPANY under any circumdstances, the're other competitors that have to be better then these clowns,... Sincerely WILLBESENDINGACURTEMAILTOTHECEO Katheryn V. M.PODS Moving & Storage
Date: 11/03/2022
I am in receipt of your correspondence concerning PODS customer ***************************. On November 2nd, 2022, contact to discuss the issue was initiated with ****************** in order to address his concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromChris D
Date: 10/29/2022
2 starsChris D
Date: 10/29/2022
Initial interaction was decent, delivery and interaction with delivery driver was awesome, however my only complaint is the fact that charges are month to month and not prorated which is my biggest complaint and makes me wish I had gone with a competitor that offered nearly the same product for half the price and would have prorated the month that I did not need the storage POD. I will not utilize the services of this organization again because of this tremendous rip off, now with that said even if they would have taken the rest of the month that I did not use the product and used that toward the pickup cost I would have appreciated that but thats not even a thought to the people who are looking at the great bottom line.PODS Moving & Storage
Date: 11/15/2022
I am in receipt of your correspondence concerning PODS customer, ***** *****. Mr. *****’s move occurred out of our franchise location in Phoenix, AZ. As his account is not owned by PODS Enterprise, *** we are not able to respond on behalf of the franchise. The account is owned by ****** ******** *******, ***. Therefore, we request that this complaint be removed from the file of PODS Enterprises, *** and forwarded to the Phoenix, AZ Better Business Bureau. The contact information for Tri-State Moving and *******, *** is:
****** ******** *******, ***
Attn: Melinda L.
**** ****** ******* ****
********, ** *****
Please forward confirmation that this has been removed from our file.Review fromAlison W
Date: 10/28/2022
1 starAlison W
Date: 10/28/2022
I have used PODS twice, both for moves between Tampa and Florida. For my latest move, the lock on my unit was not put on correctly by myself and I was told that the lock was going to be grinded off and replaced with a new lock. Instead of sending the key for the lock in the mail, apparently it is "protocol" to destroy the keys and then a PODS driver will grind off the lock upon delivery. However, this did not occur in the way I was promised. I called 3 different customer service reps prior to my POD delivery to ensure that the lock was to be cut off. One said that service was not provided, the others said they had updated it in the notes. I emailed the general manager of the El Paso warehouse to figure out what was going on, to which he said that he had contacted customer service in order to ensure that the lock was going to be cut off on October 22nd. Upon delivery of the POD, when I asked the driver if he was going to grind off the lock, he said he had no idea what I was talking about. I had to call customer service again, and that rep stated that there were no notes on my account about any lock getting cut off. So in summary, I was lied to. The container itself had damage in the front from the grinder. I had the video sent to me of my lock getting grinded off after I was told it was going to be sent to me (I had to ask for it twice). I have the email and photographic evidence, so it leaves me to wonder how the job could not have been done correctly. Furthermore, I was told that a rep from the Ocala Warehouse was going to come take off the lock. After calling customer service and having them contact the warehouse twice on my behalf as they were not willing to concede, it turns out that the warehouse in Ocala does not possess a grinder. I find it hard to believe that a warehouse that services the Ocala and Gainesville areas does not possess a grinder. I had to get a locksmith out here to take off the lock, and am supposedly being reimbursed (waiting on the $).PODS Moving & Storage
Date: 11/01/2022
I am in receipt of your correspondence concerning PODS customer, ****** **********. On November 1st, 2022, contact to discuss the issue was initiated with Ms. ********** in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ********** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ********** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 11/04/2022
Ms. ********** was provided a customer satisfaction credit refund in regards to her claim. Our PODS advocate followed up with Ms. ********** to inquire what other concerns still needed to be addressed and what additional resolution she was requesting. We currently await Ms. **********’s response.Review fromMaria D
Date: 10/26/2022
1 starMaria D
Date: 10/26/2022
Due to circumstances beyond our control we fell behind in payment and our containers were inventoried. We brought our account out of collections and then told they would not deliver due to being inventoried. My husband is a retired military service member and I am a senior citizen. Now I have to figure out how to get my belongings to my home. More cost. DONT USE PODS. YOU WILL REGRET IT!PODS Moving & Storage
Date: 11/15/2022
I am in receipt of your correspondence concerning *********************. As **************, did not provide the email or customer ID we are unfortunately able to speak on the specifics of her situation directly. Nonetheless, we do provide all customers past due notices along with contact information to reach a billing specialist to make payment arrangements should they follow up to request. However, after containers and accounts do reach Auction status, the final arrangements and handling remain with our collections department directly. At this time, ************* will need to contact PODS directly to proceed with scheduling as needed.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that she feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromTab S
Date: 10/23/2022
1 starTab S
Date: 10/23/2022
Delivery man showed up on time Would not set the pod. The company charged my card anyway and says it will be 5 days to refund the moneyPODS Moving & Storage
Date: 10/25/2022
I am in receipt of your correspondence concerning PODS customer, ******************* On October 25th, 2022, our PODS advocate advised ****************** that the charge in question had been voided.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 10/25/2022
I am in receipt of your correspondence concerning PODS customer, ******************* On October 25th, 2022, our PODS advocate advised ****************** that the charge in question had been voided.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromKatie R
Date: 10/21/2022
1 starKatie R
Date: 10/21/2022
I have been awaiting resolution to an official incident number for over 2 months. At each update, I am told it is being elevated or reviewed and to allow an additional 48-72 hours for resolution. They failed to provide weight tickets, which is causing me to forfeit reimbursement for my move, the only thing I'm asking for is a generic empty weight ticket. Could be solved in 5 minutes but we're beyond 2 months and counting with weekly phone calls and emails.PODS Moving & Storage
Date: 11/15/2022
I am in receipt of your correspondence concerning PODS customer **************************** On October 24th, 2022 ****************** was contacted to confirm reassignment due a recent staffing change. He has been advised to contact the new specialist directly as she works to expedite the review.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that he experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.Review fromgreg p
Date: 10/18/2022
1 stargreg p
Date: 10/18/2022
My move from ****** to ****** was scheduled 3 months in advance. When it came time for my move, PODS did not pick or deliver my household goods on schedule. PODS was 5 days late in picking up my household goods, and 7 days late in delivering the good to *******. Overall the delays cost my family an additional $2000 in temporary lodging and moving expenses. My experience has been that PODS does not have a customer service unit that will work with their customers to provide reasonable compensation to their customers for documented delay costs.PODS Moving & Storage
Date: 10/20/2022
I am in receipt of your correspondence concerning PODS customer, ********************** On October 20th, 2022, contact to discuss the issue was initiated with **************** in order to address his concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that **************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 11/16/2022
*************** accepted the settlement offer that was provided. PODS considers that the matter has been resolved.Review fromCarol R.
Date: 10/10/2022
1 starCarol R.
Date: 10/10/2022
Oh my gosh ! It seems like I am not the only customer as of late that has had the similiar issues with Pod moving company ! I set up pod service in August to move from Delaware to Iowa. I was quoted a price after telling them about what I was moving .They quoted the price and the installments. They told me that I had a month to get everything done . If I needed extra storage charge it would be additional charge of $159.00 dollars m. I didn't think that would be needed. Anyway when the pod was deliverde on August 19,2022 it was so a small 8ft pod which I couldn't put all my things in. When I called back the guy asked if anyone talked about the size, I told him no. He then said that he could have that one picked up and they would bring me a larger size but it would b a charge . I told him no thanks. I worked with what I had. Every time I called and discussed any any changes ,I would confirm if there were any extra charges, I would turn it down. I didn't want to paid any extra charges! empty pod was to be picked the night before $159.69 was deducted but the next morning I saw that an additional charge of$293.00 was tried to be deducted but was declined ,so I called the credit card company , I told them that I thought it was fraud because the payment that I owed was deducted the day before. He then asked if I cad called Pod I told him no, he suggested that I do so. When I called Pod rep told me I owed for an additional month. There was no additional month I told them that every time I spoke to someone that I ALWAYS would talked about my charges. I had went into my dashboard ,I couldn't find any charges except delivery dates.. I was never told about the $293.00. They later went in and set up this charge and emailed me an update to my account. I called on this matter several times. I filed a claim ,was given a ticket # and was told that someone would be in contact with me in 48 hours. Three weeks no one has called me to try to rectify this matter. Big rip off!PODS Moving & Storage
Date: 10/19/2022
I am in receipt of your correspondence concerning PODS customer, ************************************* On October 19th, 2022, contact to discuss the issue was initiated with ***************************** in order to address her concerns and work on a resolution.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***************************** may have endured. PODS Enterprises,LLC prides itself on its quality customer service and we regret that ***************************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 10/29/2022
***************************** accepted the customer satisfaction credit that was provided. PODS considers that the matter has been resolved amicably.Review fromMandy S
Date: 10/07/2022
1 starMandy S
Date: 10/07/2022
This company has no accountability and continues to charge frivolously my credit card for horrible service. All are either rude, hung up, blamed me, tried to get sympathy for being overworked, put me hold for 30+ minutes, said they'd call back, or claimed to be a manager or supervisor when they're just a plain phone answerer. Destroyed the driveway concrete, destroyed a tree (and their pod), parked the unit with the door facing the wrong way and refused to change it due to bald tires (not facing the driveway, which ended with grass and mud while moving stuff in unit), took over 2 hours to pick up (since the first podzilla had 2 flat tires), and men had no clue on how to navigate podzilla, lie in all advertisements about delivering convenience when NO unit can be scheduled within anyone's convenience except pods, dumped my unit over a block away in unsecured ovation, charged me for another month service charge after all my calls to pick up otherwise, no insurance claim available for damages, made my kid cry with false contactless delivery, grown man took out his frustrations on my child when I was not home during contactless drop off, not one compensation and over $8000 on charges for **** Never even got a genuine apology from anyone at PODS. They need to be stopped!PODS Moving & Storage
Date: 10/31/2022
RE: ********************* (CID 163540897)
Complaint #: 186242
Dear ****************:
I am in receipt of your correspondence concerning PODS customer, *********************. ********************** review confirms for Ms. ****** complaint of damages, that an email was sent to **************, on September 13th, 2022, September 27th, 2022, and on October 11th, 2022, and to date **************, has not responded with her required statement and photos related to her claim. Should ************** wish to further discuss their claims she is welcome to reach out to her claims representative or can contact PODS customer service directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************, may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that ***************, feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.PODS Moving & Storage
Date: 10/31/2022
RE: ********************* (CID 163540897)
Complaint #: 186242
Dear ****************:
I am in receipt of your correspondence concerning PODS customer, *********************. ********************** review confirms for Ms. ****** complaint of damages, that an email was sent to **************, on September 13th, 2022, September 27th, 2022, and on October 11th, 2022, and to date **************, has not responded with her required statement and photos related to her claim. Should ************** wish to further discuss their claims she is welcome to reach out to her claims representative or can contact PODS customer service directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************, may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that ***************, feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
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