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Business Profile

Online Retailer

Florida Spa Covers, Inc.

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Florida Spa Covers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Florida Spa Covers, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 3, 2023, placed an order (#*****) for a custom size Hot Tub Spa Cover for $459.00 including tax and shipping. Florida Spa Covers confirmed they were processing the order and then advised of a shipment date. I requested they delay the shipment date due to my being out of town and not available to receive it. A new shipment date was scheduled for 5/5/23 with a delivery of 5/17/23. Florida Spa Covers provided a tracking number with YRC.com freight company. I checked the *** of the shipment but it showed the item being at a terminal in ******* and the movement dates just being extended out on a daily basis. A case file with YRC.com (CAS-918266-TDB6JE) describes the item picked up from the shipper but lost in YRC.com's system. Seeing BBBs other complaints on this company makes me wonder if YRC ever received the shipment! Florida Spa Covers advises in their confirmation of the order to contact them if there is any problem receiving the product and they will file a claim with the freight company. I have tried to contact Florida Spa Covers numerous times by email (3) and phone (6) to initiate the claim or to explain to me what is going on with no response. A phone call goes to a recorder device and you never get a live person or a response to your call. To protect myself, I have filed a "dispute charges" to my credit card with the card holder bank.

    • Initial Complaint

      Date:06/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a spa cover from this company on April 16th. Order number *****. When cover was delivered, the item had obvious damage (according to neighbor who was receiving it for me) and delivery was rejected. I contacted this company to understand how long it would take to manufacture and ship a new cover and was told 2 1/2 weeks. It is now June 28th and have not heard back from this company despite numerous attempts to email and call searching for an update. The total cost of the spa cover was $672 for which I have already been charged. Based on my review of some of the other complaints about this company this seems to be a pattern.

    • Initial Complaint

      Date:06/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got cover and returned it because it was damaged. They told me if damaged not to take it return it so I did. Have not got a replacement cover or money returned. Cover for my hot tub was ordered (11/23/2022). The cover had about 6 + holes in it some holes went into cover. ******

    • Initial Complaint

      Date:06/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order for hot tub cover on 2/20/2023, $405.53. March 27, 2023 asked about status of the order, finally heard back from FSC on May 3, 2023, they asked for a full size template of the hot tub cover. I sent the requested template and it was received by FSC around May 10, 2023. Response email from FSC, said that I should receive the new cover in 2-3 weeks. After FSC received the template I had to pay an additional $74.90, to upgrade cover for outdoor use.We have made many phone calls and left messages without any response from FSC. I finally sent email on June 7, 2023, requesting a full refund for the cover of $405.53, that I have never received.

    • Initial Complaint

      Date:06/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered spa cover 4/17/2023 - stated it would be about 6-8 weeks. I got an email on 6/19/2023 - stated my order was refunded.I have called them everyday since the "refund" and still have not received the refund.

    • Initial Complaint

      Date:06/26/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received item damaged returned.Was told two to two and half weeks to replace Never received Item Left multi msgs and sent multi e-mail with no reply I see you have multi complaints from this company any help would be greatly appreciated

    • Initial Complaint

      Date:06/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 16, 2023 I ordered a spa cover from Florida Spa Covers (FSC). On April 17th I received an email from FSC thanking me for my order and stating that production time would be 3.5 to 4.5 weeks. On June 19,th I had not received any communication from FSC regarding my order, so I called the company's contact number. No one answered so I left a message to inquire about my order and asked to please call me back. I also left a text message on FSC's website. At 8:00 pm on June 19th, I received an email from FSC stating that my order had been refunded. On June 21st, I had received no refund, so I called and left another voicemail message, since no one answered. I also responded to the June 19th email asking why I wasn't getting the spa cover and how and when to expect the refund. Called again on June 22nd-again no answer-left another message. No refund has been processed to the account I used to purchase the cover. I should have checked the BBB website before I ordered from this company but it looked legitimate. It sure seems like this business has a history of taking money and not providing a quality product. How are they still in business?

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Below is the listed spa cover I Purchased from Florida Spa. The company has a no return policy on improper measured spa covers. However, they also have an available option to size your spa cover by make and model. I provided my make and model "Hot Springs Spa - ENVOY".Florida Spa covers sent me an incorrect size that was to small. I have called and left 4 messages, I have emailed and left two emails. I provided my phone number, email and reason I was reaching out. I want to get the proper cover and return this incorrect cover. I do not feel that I am liable for this incorrect cover that was sent to me. I would like the correct replacement or a refund for my purchase.Hello, a note has just been added to your order:Our ********************* has received and is currently processing your order.At this time, we are unable to accept any changes to the order itself (shipping address and phone number changes are always accepted but may result in a fee assessed by the shipping company).If we have any questions on the measurements that were submitted or on the order in general, you can expect to hear from us during this time. If you are receiving this email, your order was received and the terms and conditions as listed on our web site have been agreed to by the purchaser.For your reference, your order details are shown below.[Order #*****] (April 6, 2023)ProductQuantityPrice Square/Rectangle with Rounded ************************************ 5"x3" - 1.5 lb Foam ($459.00)A - Measurements:93 B - Measurements:89 C - Measurements:11 Skirt Length:6"Spa Make:Hot Springs Spas Spa Model:Envoy Vinyl Color:Redwood Handle:Standard 2 Vinyl Handles Locking Tie Downs:Ties on Corners Hinge Seal:Seal at Ends Only Vapor Barrier:Standard 6mil Clear Plastic Production and Shipping:Standard Production Lifter Plate:None Spa Cover Lifters:None Cover Guard:None Solar Blanket:None 1$459.00 Subtotal:$459.00 Tax:$0.00 Payment method:Credit Cards Total:$459.00

    • Initial Complaint

      Date:06/21/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a hot tub cover from Florida Spa as well as some other accessories in March 2023. They took $590.00 from my account. *** called them over and over. Its a machine and no one returns my calls. Ive left several messages. I had to turn off my hot tub as I now have no cover. The old one finally fell into pieces. My electric bill was $500 this month. I dont know what to do. Should I order another cover so we can at least use our hot tub or continue to wait on these jug heads to give me what I paid for. ?! Very upsetting. Please help.

      Business Response

      Date: 06/22/2023

      Hi,

      A refund was provide to this customer on June *********. We sent an email to the customer letting them know that at this moment we could not complete the order and a full refund was provided. 





      Thank you 

      Florida Spa Covers

      Customer Answer

      Date: 07/14/2023

      I am just now seeing the responses here.  I would like to reopen my case. Florida Spa did NOT refund my money.  There has been no deposit in my account from them.  I also do not see where they emailed me.  

    • Initial Complaint

      Date:06/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Spa Cover, Lift assist, and solar blanket on November 8, 2022. Was supposed to be delivered February 3, 2023 via Yellow Freight. Informed it arrived damaged at their site and would not be delivered. After several calls finally spoke with someone and set up for replacement. Since then all phone calls go to voicemail with no returned calls. All emails no responses. Have attached the order and the email chain. Total amount of the 3 items ordered was $672.99 and have received 0 items to date. I would like to just get a spa cover at this point and no confidence this company can provide that for me so refund is preferred.

    Florida Spa Covers, Inc. is NOT a BBB Accredited Business.

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