Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sixt Rent a Car, LLC has 128 locations, listed below.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Sixt in **** on the big island of ****** and return the vehicle on June 26, 2025 in the same condition that I initially rented it in. Two days later after returning home I received an email claiming that I had incurred damage on the vehicle and received the link to pay the business $545. I have attempted to contact the damage claims department by phone and email and have received no response with proof that the damage was caused my me. I even took a photo of said damage at the beginning of my rental. It appears that this is a very common practice by this business and needs to stop immediately! I refuse to be a victim of a credit nightmare like the others. I will never rent from this company again.

  Business Response

  Date: 07/01/2025

  Upon review of Mr./Ms. Sinclair‘s damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23532337, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Lisa Sinclair

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged for fees that I was not informed or aware of. Plus they kept my deposit.

  Business Response

  Date: 07/07/2025

  Upon further review of your inquiry, our records indicate the matter has since been addressed as of July 3, 2025  Records indicate a dispute of additional day(s) and charges and as a result, a refund of $131.69 was applied.  The final invoice total reflects $100.46.

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sixt is claiming damage to a vehicle I rented two weeks ago. They are stating that I damaged a wheel. In the proof that they provided, you can not determine that it is the car that I rented. You can not event tell the color of the car. I requested further proof and they were not able to furnish it. They said I have to take their word for it. I wanted time stamped photos of the original pictures and they are not providing it. A lot can happen in a two week time frame with a rental car. I requested their definitions and documents of what they determine as damage vs normal wear and tear and nothing back. The customer service stated the vehicle was black in the photos and the car I rented was grey so they admitted that it was not my car.

  Business Response

  Date: 06/30/2025

  Upon review of Mr./Ms. Kowalski‘s damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
  
  
  
  

  Customer Answer

  Date: 06/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23527990, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Justin Kowalski

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from Sixt on May 16 in ***************, ** and returned it on May 18th at the ***************. Rental agreement #********** and case #SX-9075415453-88-800. They are claiming 2 scratches on the front bumper were occurred during our rental that go all the way down to the primer in which the entire bumper now needs to be replaced and we need to pay $826.25. We absolutely did not do this damage- nothing happened to the vehicle while in our care. The image they originally sent us was blurry at best; it looked either like bugs or 2 dots drawn on the image. When we returned the vehicle, we walked the car with the agent and none of this was noticed by him or us. We are unable to even view the pictures anymore from the link provided in the original email; we keep asking for dated and time-stamped pictures of our rental return, as well as dated and time-stamped pictures from the car's return right before and after us but no one responds to this request. It saddens me that a corporation like this chooses to prey after their customers for such atrocious amounts; it would be a better business model to just drop this claim instead of receiving so many 1 star negative reviews.

  Business Response

  Date: 06/30/2025

  Upon review of Mr./Ms. Godbout‘s damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
  
  
  
  

  Customer Answer

  Date: 06/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23524949, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Adam Godbout

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of ****'s car subscription service since July 2024, driving a *** 5 Series for nearly a year. While I originally reserved a *** 2 Series, I was upgraded at the ********** location due to inventory shortages. At the time, I specifically asked whether I would be able to keep the same series when swapping vehicles in the future and was assured that I could. During vehicle swap at the ****************** location, I was not informed that I could no longer continue with the same model. This information was only revealed after my vehicle was taken . I was then issued a different car one in poor condition: it had only 800 miles before needing service, the rear hatch doesnt close and overall feels unsafe and significantly downgraded in features. I attempted to resolve this with both ***** and ********** locations. While **** at ********** was helpful but lacked inventory. At *****, staff initially offered assistance but then reversed their stance, citing conflicting reasons to deny my request. When I asked to have my original vehicle returned (after only 10 minutes), I was told it suddenly had a safety recall. The overall experience left me feeling pressured and disregarded. Despite this, I decided to start fresh with a new subscription. However, I discovered that a new $399 enrollment fee now applies. Reached Sixts sales team multiple times over the past week, and while I finally reached someone, Im still waiting on a resolution. I was also told I need to be a loyalty member to qualify for flexibility, despite the fact that Ive already demonstrated loyalty by subscribing for a full year and paying nearly $1,300.Due to the mishandling of my vehicle swap, lack of transparency, poor customer service, and my long-standing relationship with Sixt, I am respectfully requesting: A waiver of the $399 enrollment fee so I may begin a new subscription with a vehicle that suits my needs and reflects the standard Ive been used to.

  Customer Answer

  Date: 06/27/2025

  The matter was resolved. I received contact and would like to close the complaint. 

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about an unacceptable experience with Sixt at ***************************, causing a $105 loss. My rental, under ******** ******, had rental agreement # ********** and ticket #********. I request an explanation and reimbursement.On June 20, 2025, my rental was due after two weeks. On June 21, I called to extend it, per Sixts policies. The representative said extensions were handled by the long-term department and to call back June 23. They refused payment. On June 23, no accurate cost was provided, blocking the extension. On June 24, I called a supervisor at their corporate location who issued ticket #********, instructing me to exchange the vehicle at ************* for maintenance.I drove two hours to return the vehicle, expecting a replacement, per the supervisors instructions and promise. Sixt staff said I was blocked for "security reasons" with no explanation, leaving me, my husband, and pet stranded. I paid $105 for an **** to my remote job location, causing horrible stress and loss of work hours.Sixts failure to extend the rental, communicate clearly, and honor the supervisors instructions breaches good faith. The "security block" lacks transparency, suggesting unfair practices. Sixts policies allow extensions with a valid license and payment, which I met.I request:Explanation of the "security reasons" for the block.Reimbursement of the $105 **** cost.Removal of any erroneous security block.This is filed with the BBB for mediation. Copies of the **** receipt and rental agreement will be attached.

  Customer Answer

  Date: 06/26/2025

  They are also continuing to send me emails about damage claims and other rental vehicles that have NOTHING to do with me, since June 6th, 2025.  Please see attachments.

  Customer Answer

  Date: 06/27/2025

  Now they are sending me a damage claim! It is BASELESS and unsupported by any inspection opportunity.  Further, they are referencing a rental location that I did not go to!  I'm asking that they immediately withdraw this damage claim.  This is a horrible nightmare!

  Customer Answer

  Date: 06/27/2025

  This is their damage report citing a location that we did not go to! We picked up and returned the vehicle at ***************************!

  Business Response

  Date: 06/30/2025

  Upon review of ******* ******* damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to address subrogation claim initiated by Fleet Response on behalf of Sixt, related to a vehicle I rented under Rental Agreement **********. Vehicle VIN *****************, rental March 31-April 4, 2025 Upon rental no Sixt representative conducted a walkthrough to document pre-existing damages, nor was any report of the vehicle's condition reviewed with me. They did not use any camera or automated system on check out of the vehicle. Upon returning the vehicle, a drive through scanning camera was utilized which was not employed at trental. On April 7, 2025, I received an email alleging rim scratches on the wheels.Then later, I received an email from Fleet Respone, a different company requesting payment. I did not authorize sharing of my personal information with Fleet Response, nor did I consent to their involvement in this matter. When Sixt claimed wheel rim scratches, I promptly disputed it via Sixt's webform (DAMAGE NUMBER **********) with response to evaluate it within a few days. I received no communication regarding my dispute until contacted by Fleet Response, demanding payment of $594.00 USD. Documents shared by Fleet Response regarding rental agreement show no electronic or wet signature.I requested access to the photographic evidence from the last scan upon vehicle rental, as well as the rental log prior to my rental. The car had documented damage, the front passenger a rear passenger side bumper and front passenger side bumper scratches at same level as the rim scratches, I believe all occurred at a rental prior. I did not check the wheels for scratches, as it seems to be an odd area to check considering wheels direct contact with the road. I was the sole driver, operating the vehicle exclusively on highways and parking in open lot garages without curbs. Never encountered curbs during my rental period who would have noticed if that did happen.

  Business Response

  Date: 06/30/2025

  Upon review of ******* Eids damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Anas Eid

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found your website and as a first time customer using your services I was excited how easy the online reservation was. I made my reservation online for the same day with a pickup time a couple of hours after booking the reservation. Paid for it with my debit card and you guys took the $80+ out of my bank account like normal. My wife wasnt home so I paid Lyft $30 to take me from my home to the pickup location which was the airport. I saw that you guys took debit cards within your policy small print terms of service. I read all the documents online word for word because my wife has our credit card in her purse and she was at work. I get there and Im told they dont accept any debit cards. The lady said she would cancel my reservation and my $80+ dollars would be refunded in 3-5 days. I cant do anything about that but she did say we dont accept debit cards but our other location does. She wrote down the address to the downtown location and I walked back to rent another Lyft car to drive me to the address she gave me. I get there at around 4:15pm EST. They make a point to tell me they closed at 5pm. I asked the manager if they accepted debit cards. He said yes but Id have to show proof of address like a water bill or utility bill. That was fine I got that online to show proof. I gave him my valid Florida ID, I gave him my valid **** debit card and I gave him my electric bill which is also valid. He looked at my debit card and said he didnt except that type of card. Its a major debit bank card, a chipped **** debit card. I told the manager that I had plenty of money in my bank to cover any deposit necessary. He looked at me and said its not gonna work because its not a major bank. Its a **** debit card. Now Im sitting there at 4:58 pm and there trying to kick me out cause they close at 5pm. I had to the get another Lyft which cost me another $30 to take me from the second sixt location all the way home.

  Business Response

  Date: 07/02/2025

  We are sorry to hear that you were unable to complete the rental as planned due to our rental requirements for local renters.  Upon further review of your inquiry our records indicate the reservation was cancelled without penalty as of 6/11/25 and that the refund should have already reflected in your account.  Additionally, a value voucher was sent in a separate communication as of today to be used towards a future SIXT rental within 12 months.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The reached out and took care of my issue! Thanks 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 16, 2025 I rented a car at the last minute from Sixt Rent A Car in *******. It was last minute because I experienced a different car rental ran out of vehicles to rent. I was in ****** for my daughters wedding and needed a large vehicle to transport elderly family members to and from the wedding. I paid $1,382.00 for the week. I also was required to give them a $200.00 deposit, which has not been returned. I returned the car to the airport in perfect condition. I always walk around the car before I leave and when I return the vehicle. I travel on business at least 30 times a year and always rent a car, this is standard practice for me for the last 45 years. The Sixt car attendant at the airport walked around the car to, and checked me out and emailed my receipt. Approximately 1 week later I was notified by the company that there was damage found on the car, a 10mm (approx 4 inches) "superficial" scratch, and the damage would cost $1,000.23 to repair. I responded, filled out the form they send me, and 1 week later I was informed that I would be required to pay for the damage. I called Sixt and explained my position and was told the contract is clear, I am liable, and I would be held accountable to the terms of the contract. Approximately 4 weeks later, I was informed that the company was turning the claim over to a collection agency, and the 3 credit bureaus would be notified and my perfect credit history would be severely impacted. So I paid the claim, received conformation that it was paid, and haven't heard from them, even though I called and disputed the claim and wanted it escalated to management for review. I have also not received the $200.00 deposit. I did not damage this vehicle, they must have scratched it during post rental cleaning or transportation back to the rental lot. I did not scratch this vehicle and I want my money back. Please help in any way you can. Thank you!

  Business Response

  Date: 06/30/2025

  The file has been settled in the ammount of $1000.23 and now closed.

  Customer Answer

  Date: 06/30/2025

   
  
  Complaint: 23513795
  
  
  
  I am rejecting this response because Sixt Rent A Car forced me to pay this under threats to turn me over to a collection company and report the issue to credit bureaus. I understand that Sixt considers this closed, so reopen it and return my money and stop threatening people with inappropriate business actions. I filed my concerns with the company in writing and verbally with customer service. Again, I did not damage the vehicle I rented. I returned the car, a Sixt employee walked around the car with me, and signed off. My receipt was sent to me via email, then I received notice of damage. I did not damage the vehicle. Please refund the $1000.23 and the $200.00 deposit.
  
  
  
  Sincerely,
  
  
  
  Jeffrey Masten

  Business Response

  Date: 07/01/2025

  We apologize that our reply could not be a more favorable one but after a careful review of your claim there is no indication that this damage was preexisitng.
  
  We kindly ask for your understanding and given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract agreed to at the time of your rental.
  
  Please be advised that having a damage claim has no effect on your deposit.
  
  For questions/concerns regarding your deposit, please contact the Customer Service Department via email: [email protected].  

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23513795
  
  
  
  I am rejecting this response because you are not considering the customers point-of-facts. The company is treating this issue as if there were thousands of dollars of damage to your vehicle. As I said before, like all other car rental experiences, this transaction included a walk around the vehicle with your employee and the closure of the rental agreement. I received my receipt then you sent me a damage notification. If there was a "superficial scratch" it was missed by other renters, or it happened after the closure of mine. Superficial is defined by something that is shallow, external, or lacking in depth, meaning it could easily be buffed out, therefore a 10 cm "superficial scratch" would not take $1000.23 to repair, it's all unfair, not justified and then the company threatened me into paying the bill. In the last 45 years of traveling for personal and business, renting cars across the country, this is the only time this has happened to me. This company is taking advantage of it's customers, I wouldn't be surprised if you didn't charge the next renter after me for the same "superficial scratch". As a company in business to rent vehicles to customers, you should expect that "superficial scratches" will occur, and bottom line I didn't cause this damage. I want a refund and this will not be settled until I get it. I will continue to look for ways to let the world know about your business practices, your rediculiously long rental agreement, your deposit process that you don't return. I know enough business people and friend that will avoid Sixt Rent A Car that it will cost you more than $1000.23. 
  
  
  
  Sincerely,
  
  
  
  Jeffrey Masten

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a truck from Sixt on 06/19/2025 and returned it on 06/22/2025 in the same condition that I picked it up in. Sixt is claiming that I put scratches on the vehicle which I never did!!! We did not see any of the scratches on the vehicle as Sixt is claiming when I picked up the vehicle which was parked in a dimmly lit parking garage. Me and my girlfriend both checked for dents and any other visible damage and did not find any. It would be almost impossible in my opinion to notice what Sixt is claiming in the lighting that was in that garage where the truck was parked.

  Business Response

  Date: 06/30/2025

  Upon review of ******* ******** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.