Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,264 total complaints in the last 3 years.
1,060 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/27/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While on vacation during which I rented a car from the *** location of Sixt, I received an email thanking me for dropping off a car in *********. I was never in ********* and did still have possession of my rental car. I was then charged $2000 for that Vegas rental that I had nothing to do with.A reservation I had nothing to do with was all of a sudden in my name and charged to my name, while I was thousands of miles across the country.The fact that your system allowed two rentals with the same reservation number ( **********) in its system at the same time is incredibly worrisome. I received an email saying I had returned a car on Sunday 23 October at ********* Airport on Sunday, 23 October. It had my full name on it and, as you can see below, it had been fully charged to my credit card. At that point, I was still on ******************, **************, in full possession of my rental car that I rented from you, and returned on Monday 24th October at *** airport. **** and ******* at the ATL location were unable to fully explain how this exactly happened but quite frankly I am horrified that my personal details were so easily accessed at a location thousands of miles away and used. As you can see, my bank is already charging me fees for you charging the wrong card to the tune of two thousand dollars. I would like for you to confirm that my personal details have been fully removed from that rental, ensuring that i.e. if that car gathered any tickets or fines they will NOT reflect on me. I would also like for you to confirm that you've fully refunded the charges to my card. This has not been done even though it was supposedly done straight away. $2000 for the Vegas rental remain on my card.Further, I would like for you to think of a way to make this up to me. This has caused incredible stress, me needing to reach out to my bank and worrying that someone accessed or has access to my personal details.
Business Response
Date: 10/28/2022
We truly apologize for the wrong location listed on your rental. This matter has already been corrected and a refund of $1,506.47 was processed on 10/26/2022. Please allow **** business days for the amount to reflect. Our records indicate this matter was resolved via the email we previously received. We hope that this is clarifying.
Initial Complaint
Date:10/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A complaint was sent to Sixt regarding our experience with a rental on June 24, 2022. After many emails (10 pages) back and forth we were finally offered a refund on September 30, 2022, by ******* -a representative of Sixt. He requested proof of a charge and the last 4 digits of the card used to pay for the rental. After a week, I followed up on the refund status, only to be given a bunch of excuses to the point Sixt chose the stance that the company was not deficient, and a refund would not be processed offering a 15 % discount instead. Since we will not be doing business with Sixt ever again, a discount serves no purpose. A refund was offered by their representative, and they are reneging on making payment which is poor business practice. This company claims they value customer satisfaction, yet customer service is lacking. We hope to finally resolve the problem and get the refund we were offered.
Business Response
Date: 10/27/2022
We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:

1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
3. Date of rental pick-up, Main driver's name, and pick-up location.

Once received we will further investigate and obtain root of cause for resolution.

Customer Answer
Date: 10/31/2022

Complaint: 18319058

I am rejecting this response because:
The information requested is in the documentation sent with this complaint (copy has been attached again). This is the nonsense we have been dealing with since getting this rental.
Here is the information again:
Reservation #**********
Agreement # **********
Date and location June 24, 2022, at ***************************** (***)
Name of driver *************************
Name of person who made the reservation *************************
Authorization from both parties is included in the complaint documents
We are aware of the 15% refund processed, however that was not the agreed-upon solution. A refund was offered (not 15%), and we agreed and provided the information requested to begin the process (copy of email attached) then it was denied.

Business Response
Date: 11/02/2022
Thank you for replying.
Our records indicate that a refund of $165.37 was issued to your **************** account on 10/27/2022. We kindly ask that you allow **** business days for the funds to appear on your account.
We do sincerely apologize for your experience and the lack of attentiveness to your inquiry.
Customer Answer
Date: 11/07/2022

Complaint: 18319058

I am rejecting this response because:
As stated in my previous response, I was aware of the $165 refund as it had already been received. The issue is a full refund is expected. When the Sixt representative- ******* stated a refund would be processed it was understood that it would be for the full amount paid and that is what we agreed upon. It is obvious that the documents have not been read thoroughly because there are several emails where I clearly state that 15% was not agreed upon and was not acceptable and I (we) had agreed upon a full refund. We complied with the request for information and proof of the charge, yet Sixt turned around and claims they did nothing wrong and offers a measly discount.
We had to wait hours to get a vehicle. Even though we got an upgrade without charge it doesn't negate the fact that we had kids with us that went to bed without eating dinner after hours of dealing with flight delays, then the Sixt delay. The agents double-booked vehicles and the first one that became available and was supposed to be cleaned for us was claimed by another customer, causing an additional wait. Now add to the issue the run around by Sixt in resolving this complaint. It should not have reached the point we are at now. Just pay the full refund and we will be done with this, that is all we are asking for. Sixt prides itself in "customer satisfaction" yet behaves unprofessionally when asked to resolve a complaint. PAY THE FULL REFUND!!!
Sincerely,

*****************************
Business Response
Date: 12/14/2022
Hello,
We know you may be disappointed by our response, however after a careful review we issued a refund for the wait time in the form of the 15% discount, as you still utilized the vehicle. We do apologize that our reply could not be a more favorable one.
Please let us know if there's anything else we may answer for you.
Customer Answer
Date: 12/15/2022

Complaint: 18319058

I am rejecting this response because:
Though we used the vehicle, my issue is with the fact that a refund was promised and then switched to a 15% discount. In my years of experience as a complaint supervisor, this is incompetent business practice. Your associate stated a refund and not a discount. This has taken way too long to resolve and the amount of back and forth and incompetent replies to my emails merits we get the full amount and after reading all the other complaints we are not the only ones dissatisfied with Sixt.
You have lost a customer and we have warned family and friends not to use your services.

Sincerely,

*****************************
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 14th 2022 I went on line and rented -a car thru RentalCars.com for August 17, 5:00 PM through August 21, 2022 at 5:00PM.-----RentalCars.com Booking #*********. My rental was assigned to Sixt Rental Car---Reservation #**********-----Rental Agreement #********** On August 27, 2022 I received an "Amended Invoice" which indicated I had stayed 2 extra days dropping the car off at 9:27 AM on Tuesday, August 23rd..............So Sixt took the liberty of charging my mastercard $225.93 for the extra days. ,,,,,,,,which did not happen. I had been home for 2 days by the time they said I dropped the car in *******.The fact of the matter was that I dropped the car at 5:00 PM. on Sunday August 21 as contracted. When I dropped it there were three young ladies with Sixt shirts on standing around talking. I went up to them & told them I had dropped the car off. They assured me they woud take care of it. That has often been my experience when dropping rental cars at the airport.After dropping the car I had dinner at the airport and boarded my 8:55 PM flight for my home in **********, **. Flight ******************** Airlines --Confirmation #VJP42A---Flight #***---Airbus A320 I have spoken with anyone who would listen at RentalCars.com and Sixt. I'll attach some of my efforts to the end of the documents. My final effort was last Friday. I spoke w/ a young man named **** in Sixt ***************************** He assured me that I would receive by 5:00 PM an email with a form attached for me to fill out and that they would credit my account as soon as I received it. I never got it. BBB is my last effort.
Business Response
Date: 10/26/2022
Good Day Ms Moon,
To further review your claim, we kindly ask that you forward to our attention any relevant documentation (i.e. ride-sharing receipt, taxi receipt, boarding pass, or flight itinerary from your airline provider) confirming proof of return of the vehicle on 8/21/2022.
Please forward it to customerservice-************* Based on that information we would be able to adjust to the correct return date.
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Sixt in ************** for 3 days and was charged $326 for a scratch on a bumper. I noticed this scratch while loading my suitcase in the back but scratches are very common on all cars in ***, especially one with over ****** miles on them. I rent cars almost every month from many different car rental companies and all have scratches on the bumpers and it's never an issue, Where is their proof that I was given a car without a carat an estimate of repairs and proof that it was in fact repaired? I doubt they will or could provide anything because it is only a scam to overcharge customers. This is the worst car rental company I have ever done business, and it is a scam. I would like this scam charge refunded.
Business Response
Date: 11/01/2022
After review of the ******** file and all available information, we have decided to continue financial pursuit of the referenced damage file. Per the rental agreement he signed the damages logged at his return are not listed on the rental agreement as pre existing damages.
Customer Answer
Date: 11/02/2022

Complaint: 18314776

I am rejecting this response because: Sixt is the only car rental company that has a ******** page documenting all the thievery they have done to many customers across the country. I suggest you read their reviews before renting from them. I was robbed as have many others, please don't be their next victim. I travel every month and sometimes more than that, the robbed me for $321.00 but it has cost them the opportunity to ever do business with me or my company. The rewards would have been much greater if they were an honest company.

Sincerely,

*********************
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Car was returned on 10/17/22 and fraud was committed on my card. They rented a vehicle to another person using my information and card. They are not being accountable for their actions. I already paid for my services through Expedia. They did not give me the car we paid and receipt upon return and stated it will be in the email 72 hours later. Never received a receipt and when you call they cant help. Flight details were provided and payment done through Expedia is attached showing we returned home on 10/17.
Business Response
Date: 10/26/2022
We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:

1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
3. Date of rental pick-up, Main driver's name, and pick-up location.

Once received we will further investigate and obtain root of cause for resolution.
Customer Answer
Date: 10/26/2022

Complaint: 18312661

I am rejecting this response because:
The information was provided as an attachment and in the content of the complaint. However, the reservation number is ********** and the reservation was done 10/15-10/17. My return flight was on 10/17. They used my card for another rental. The company in addition down graded my reservation to a car that had damages which was listed in the email they gave me on 10/15 and handled the initial check in unprofessionally. I paid for services via Expedia and sixt made a new reservation which I asked for receipt and was denied. I should only be responsible for my initial reservation, tolls and insurance. Not for anything further
Sincerely,

*****************************
Business Response
Date: 11/02/2022
Thank you for replying.
We do sincerely apologize for your experience and we're sorry that you did not receive your invoice. We have resent the updated invoice to your email address ********************.
Our records indicate that a refund of $615.44 was refunded to your Mastercard ending in 504 on 10/26/2022. We ask that you allow **** business days for the funds to appear on your account.
Thank you for choosing Sixt!
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At pick up, when I refused the **** insurance, I was offered another car, said to be an upgrade.As I started the engine within the **** facility, the car sensor notified an issue with the tire. It indicated the front left tire was not inflated enough. There was also a note on the car key chain indicating low-pressure tire. Do not rent.I drove the car to show the front desk staff the failing tire and warning from the sensor plus asked for a car replacement.The employee removed the warning note from the key chain and replied there is no other car available for rental at this moment but you can inflate the tire on the highway during your trip.I had to leave to arrive in ****** by 10pm. The inside car sensor was defective, indicating the front left tire was under-inflated when it was actually the left rear tire that was damaged. I stopped twice during the trip to re-inflate.The next day the tire was flat. I called the **** customer service number. On the phone, I was assured several times that because the tire was already damaged at pick up, I would not be charged for any of the repairs.I waited 3h for the road assistance. Headed to the Sixt airport facility to switch car. Contrary to what I had been told by the Sixt customer service, there was no car waiting for me there. I waited another hour.Note that upon return of the Chevrolet at the **** Airport facility, I was not provided with any Return Checklist pointing out additional damages.9/29 I received a **** invoice for estimated damages of $2,870.09 due by 10/13. It states that the amount could end up being more. **** failed to provide me with a safe vehicle for the rental period.Instead, **** rented me a vehicle that needed immediate maintenance and immediate tire repair. **** knowingly put my life in danger by scheduling the rental of a vehicle that was bound to need repairs during the rental agreement period in order to try to have the customer reliable for the repair. This is called fraud.
Business Response
Date: 10/26/2022
Upon a final review of ****************************************** damage file, in an effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Initial Complaint
Date:10/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am now in a dispute with my credit card company over a double charge from SIXT, ****** Airport ********. I rented a ****** Rogue for $1,472.24 but they also charge my credit card $1,323.09 for a ****** Kicks.I originally wanted the Kicks, but decided to get the Rogue. The charge for the Kicks was never reversed, and SIXT is actually sending documentation to my credit card company (CHASE) disputing that I owe for the Kicks. I have both invoices, (Rogue and Kicks) and the ****** Kicks invoice clearly shows the vehicle was checked backed in on the same day within ********************************************************************* drove the car, or rented the car.
Business Response
Date: 10/26/2022
We sincerely apologize for any inconvenience experienced during your rental.

In the event that you have filed a dispute with your credit card company, we in **************** are still able to assist until the point that the dispute reaches our ********************** Once this happens, our Accounting Team will take over the dispute and correspond directly with your card provider.

Your card provider will reach out to you and advise you of the results of their investigation and their resolution.

Thank you for bringing this matter to our attention and giving us the opportunity to review it.
Customer Answer
Date: 10/26/2022

Complaint: 18308405

I am rejecting this response because:
The documentation is exceedingly clear that I never rented or took possession of the car in question that Im being charged for ( ****** Kicks). The dispute is with me, not my credit card company. The invoice for the ****** Kicks clearly the check-out and check- in time. Attached is further information Im providing showing my communication with SIXT manager, ****************************** guaranteeing that the charges in question would be reversed.
Ive been dealing with this since July 17, 2022
SIXT needs to standby their representatives acknowledgment of the improper charge and credit my CHASE card the proper amount.
please see additional documentation.
Sincerely,

*************************
Business Response
Date: 11/02/2022
Thank you for reaching out to us and giving us the opportunity to review this for you.
We do see that the ****** Kicks was checked in and out within 30 minutes and you rented a ****** Rogue under Rental Agreement 9486157339. We are unable to amend the invoice from our end because of the dispute with your credit card company, therefore, we have reached out to our ********************* to have the invoice cancelled so we may proceed with the refund.
Once this is complete, you will receive correspondence via email regarding your refund.
Thank you!
Customer Answer
Date: 11/04/2022

Complaint: 18308405

I am rejecting this response because:
In SIXT's most recent response, there's an acknowledgment of an improper charge: (We do see that the ****** Kicks was checked in and out within 30 minutes and you rented a ****** Rogue under Rental Agreement 9486157339). Albeit SIXT acknowledges that the charge was incorrect, the fact remains that SIXT sent information to CHASE Bank trying to prove that the charge was legitimate. This is the very definition of FRAUD. It wasn't until I provided evidence and contacted BBB, that SIXT was willing to acknowledge the erroneous charge. This charge has been on my statement and accruing interest for five months (July 14, 2022 to current: November). SiXT is a *************** however in ******* we consider these practices fraudulent.
I am requesting a formal acknowledgement from SIXT that the charge was erroneous and an explanation as to why my credit card was charged five times in a single day to rent a single vehicle.
If these request are not met, I will be taking my case to The *************************
There's an attachment for three irrelevant charges on July 14, 2022 from SIXT 1) $1,648.39 2) $1,648.39 3) $1,523.09 along with the other two charges of $1,323.09 and $1,472.74.
After looking at many reviews on the internet, it appears these practices are common at SIXT.

Sincerely,

*************************
Business Response
Date: 11/11/2022
Thank you for your feedback.
We are currently awaiting an update from our Accounting team in order to issue the refund of $1323.09.
We appreciate your patience and understanding.
Initial Complaint
Date:10/24/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a car rental reservation with Sixt (# **********) right as COVID began, and since we had to cancel our trip to ****** due to travel restrictions Sixt credited our account for the reservation amount of $498 but would not give me a refund. I was told they would apply the $498 toward a future reservation. I finally tried to use the $498 credit on my account to reserve a car in May 2022 (Reservation # **********). However, Sixt had computer issues for about three weeks while I was trying to make the reservation and it would not let me apply the $498 credit on my account to the $626 total for the new reservation. Additionally, I called approximately 60 times over two weeks and they refused to answer the phone once as they just set it on an automated message that they were experiencing technical difficulties. Therefore, I was unable to use the $498 credit on my account toward the new reservation. Once their computer system finally started working again and they answered the phone again, Sixt customer service kept telling me they would forward my case to the accounting department but that it was impossible for me to talk to anyone in accounting. They created a ticket (reference # ********) and assured me someone from accounting would contact me within two weeks. That was months ago and Ive never been contacted. Additionally they stopped replying to my messages on ******** Messenger which seems to be their preferred method of communication. At one point they refunded the credit card I used to make the original reservation but I have not had that credit card for about three years, so they said they reversed that refund. All I am asking is that they finally refund $498 onto the credit card from the second reservation that I had in May 2022 or mail a check to me since I was unable to use the $498 credit on my account from no fault of my own due to their computer problems back in May and refusal to answer the phones to help me apply the credit toward the new reservation
Business Response
Date: 10/25/2022
We sincerely apologize for any inconvenience experienced during your rental.

In the event that you have filed a dispute with your credit card company, we in **************** are still able to assist until the point that the dispute reaches our ********************** Once this happens, our Accounting Team will take over the dispute and correspond directly with your card provider.

Your card provider will reach out to you and advise you of the results of their investigation and their resolution.

Thank you for bringing this matter to our attention and giving us the opportunity to review it.
Customer Answer
Date: 10/26/2022

Complaint: 18305328

I am rejecting this response because as you are very well aware I cannot file a credit card dispute for a transaction five months ago. Sixt has by far the most inept customer service department I have ever experienced! Sixt KNOWS they are ****% in the wrong and yet they refuse to refund the correct credit card or issue a refund by check. This is 2022. The fact that they claim their accounting department cannot issue a refund by check is laughable. It was Sixts computer glitch for weeks that caused this to begin with, and yet they refuse to rectify the situation as if it was my fault. Again, please just do the right thing and issue a $498.08 refund to the credit card ending in **** or send a check in the mail. There is nothing difficult about fixing the error. Sixt is simply refusing to do it.

Sincerely,

***************************
Business Response
Date: 11/02/2022
Good Day,

We have sent all information to our accounting department. We will resend to them, we are truly sorry for the delay.
Thank You for your patience.
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sixt Rent A Car LLC is not willing to resolve the problem. Reservation number ********** My written request to Sixt (09_26_2022) to adjust the billing/explain the charges was not answered at all other than Quote - Mon Sep 26 11:14 AM -Thanks for your message. Our customer service team will answer you soon. Unquote At time of reservation/booking: -Sixt Rental Car contract was paid in full Car pick up at airport I was guided by a Sixt agent through the contract terms displayed on a screen in the size of a cell phone screen: -I declined all additional insurance offered by Sixt this was confirmed by the agent -I agreed that my ******* Jet Blue credit card was charged with a security deposit of $200 to be cancelled upon return of vehicle -the upgrade of the car was initiated by Sixt due to the unavailability of a car in the class booked Return of car at the airport: -the rental car was returned at the agreed date and time -the tank was full -no damage to the car I have no explanation for the extra charges other than maximize profit by ****.
Business Response
Date: 10/24/2022
Transparency is important to us, especially when it comes to questions about your invoice.

Please note that the signed rental agreement has been attached to this email and reflects the additional charge of Loss Damage Waiver.

The additional charge was added to the rental agreement at the time of pick-up and deemed accepted based upon the signature as shown on file. When accepting the charge, the credit or debit card presented is placed in a card reader that displays the security hold amount and the estimated final total, both of which require acknowledgement of in order to continue.

Based on the documented information available, the additional charge is considered valid. If you feel this is in error, then I kindly ask that you forward to our attention a copy of the contract that you received at the time of pick up for further review.
Customer Answer
Date: 10/27/2022

Complaint: 18303286

I am rejecting this response because:
Car pick up at airport I was guided by a Sixt agent through the contract pointing to the screen where I had to initial and where to sign, supplying information to the topic in question. The contract was displayed on a screen in the size of a cell phone screen, very hard (close to impossible) to read.

I declined all additional insurance offered by Sixt this was confirmed by the agent.
My Credit Card (******* Jet Blue) includes the loss-damage-coverage, as well as my separate trip insurance There was no need for me to take out a 3rd insurance.

I agreed that my ******* Jet Blue credit card was charged with a security deposit of $200 to be cancelled upon return of the vehicle. This was explained by the Sixt agent before telling me where to initial. There was no additional charge addressed which of course would have set off the alarm bells.

I can not forward a copy of the contract, I DID NOT RECEIVE ONE AT THE **** OF PICK UP FOR FURTHER REVIEW.

The surroundings (size of the monitor / the guidance of the helpful Sixt agent where to initial and sign / not receiving a contract for review ) are easy to contribute to misleading me as a customer.

Sincerely,

************************
Business Response
Date: 11/02/2022
Hello,
I am sorry that our reply could not be a more favorable one. After a careful review of your claim there is no indication we failed in our responsibility. While we know you may be disappointed by our response, it is based on sound business practices which allows us to be fair and consistent.

Thank you for bringing this matter to our attention and giving us the opportunity to review it.
Initial Complaint
Date:10/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/28/2021, I booked a rental car for one week in August 2022. I paid for the car and had a 0 balance. The only thing for me to pay at pick up was a pre paid fuel charge and loss damage waiver insurance fee. I was charged fees of $165 after I returned the car. They did not appear on the original booking or the pick up invoice. I, also, paid a toll that they tried to charge an additional **** for a $1.00 toll that I paid by mail. I have contacted them about the $165.14 and they have not responded. I asked at the counter if there were any hidden fees I should know about. Mr. **** in the *************** assured me there were none. I did ask because they were unable to print a receipt for me.
Business Response
Date: 10/24/2022
We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:

1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
3. Date of rental pick-up, Main driver's name, and pick-up location.

Once received we will further investigate and obtain root of cause for resolution.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Sixt Rent a Car, LLC is NOT a BBB Accredited Business.