Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,266 total complaints in the last 3 years.
1,060 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had booked a rental with Sixt, reservation #********** from June ****, 2022. The airline lost our car seats and so when we arrived at the rental place we asked for two car seats to be added to the order. When we were given the car seats they were not ones that fit our children appropriately (weight and configurations did not fall into the appropriate categories for our three year old). We spoke to the manager and he apologized that there were no other car seat options and assured us there would be a full refund and cancel of the reservation. We did not drive the vehicle assigned to us at all and promptly returned the keys to the rental counter. We then had to rent a car from another agency. I noticed there was a rental charge from Sixt on our credit card so I went in and spoke to them in person on June 13th when returning our alternate rental car and was again assured that this was done in error and there would be a full refund issued. The refund was not given as promised and after a month of communicating with Sixt via email and making no progress I informed them that I would contact my credit card company to dispute the charge if we could not resolve the issue. There was no response and the customer service line remained inactive so I couldn't speak to anyone. My credit card company reversed the charges after reviewing the case. Sixt has since contacted me by email four times threatening to send me to a collection agency if I do not repay the charge for a car we never drove and were promised there would be no charge for. I have responded each time explaining the situation. They claim that there is no record of a complaint or query regarding my file in their letter but will not respond to any of my communication. I have asked for a manager to contact me on multiple occasions and have heard nothing. I would either like to speak with someone from the company or have them resolve my file by acknowledging there are no funds owing.
Business Response
Date: 10/21/2022
We do apologize about the inconvenience caused to you in this instance.

We have gone ahead and reopened filed complaint ticket based on the information you have provided.

This information will be forwarded to our management team for further review and resolution.

Your reference number is 02780421.
Please allow 1-2 business days for an update. Thank you.
Customer Answer
Date: 10/31/2022

Complaint: 18292245

I am rejecting this response because: The business has not responded with the update they said would take 1-2 business days.

Sincerely,

***************************
Business Response
Date: 11/02/2022
We do sincerely apologize for the delay in providing an update.
The ******* *** Int Airport branch has approved a full refund to the original method of payment. However, we are unable to issue a refund with a dispute on file. Therefore, we will reach out to our Accounting team requesting the chargeback be accepted. You may consult with your credit card provider for status of the credit.
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 12th I rented a vehicle from sixt. At first everything seemed to go well with the car until I got on the interstate and as I applied the breaks to vere off the interstate the car started shaking violently it felt like the car was going to fall apart. I rented this vehicle for a business meeting in ******* and I had no time to stop as I left late that evening. I called their customer service number and unfortunately they do not have customer service agents in ***************** so communicating effectively with the representative was impossible. I was told the only thing they could do is transfer me to roadside assistance and it could take several hours to get them to me. I had no time to spare so I was forced to continue my trip in a horrible vehicle that shouldn't have been rented to another customer without going through a thorough check up. Based on the shaking that I experienced during braking it sounded more of a maintenance issue than a vehicle manufacturer issue. All sixt could offer me was a coupon for a future booking but I do not intend to book with them ever in the future. I made more than three phone calls to sixt in an effort to resolve the issue but no resolution was offered other than a coupon for future booking. I do not want to book another vehicle with sixt again due to safety concerns. They also charge customers for roadside assistance service when it should be free! I am in the process of disputing the entire charge with my credit card company due to sixt denial to make this right with me.
Business Response
Date: 10/21/2022
We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:

1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
3. Date of rental pick-up, Main driver's name, and pick-up location.

Once received we will further investigate and obtain root of cause for resolution.
Customer Answer
Date: 10/24/2022

Complaint: 18234964

I am rejecting this response because:

Sincerely,

****************
Customer Answer
Date: 10/25/2022
I disagree with their statement that they do not know who I am. I have submitted a copy of my rental agreement as an attachment for them to review since they said they do not know who I was.
Business Response
Date: 10/26/2022
Good Day,
Thank you for taking the time to advise us on your recent rental experience. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. We where able to locate your rental agreement in our system. If you where charged for roadside services please email us a copy of the receipt to customerservice-************* I show you had the Premium Protection Package which includes some roadside services. We also show the vehicle you where in, was rented out the next day after you returned it. We have received no complaints about the shaking nor was there no past information about the vehicle in need of repair or any complaints. If you have any other documentation concerning this. please forward it to our attention, we would be happy to review it for you.
Customer Answer
Date: 10/27/2022

Complaint: 18234964

I am rejecting this response because:
The agent that checked in the vehicle specifically told us she would put it out of service and for you to rent it out the next day after maintenance issues were brought to your attention with a customer turning a vehicle in speaks volume on how you conduct business because that's exactly what happened to us. The vehicle was given to us with a maintenance issue and you rented it out the next day with those very same issues we had. I have filed a dispute with my bank against this charge and I will continue to pursue it until you refund my costs on this rental. You were notified of the mechanical issues with the vehicle when we returned it but you still rented it out the next day without even checking the issue???

Sincerely,

****************
Business Response
Date: 11/01/2022
Good Day,

Our apologies the vehicle was actually rented out 2 days after. We have not received any complaints about shaking before you rented the vehicle and currently there are no complaints after it was rented out. We thank you very much for alerting us. With your input it assists us in making sure that our fleet is up to date. Please remember to email the roadside information to us (receipts etc) as you did have the Premium Protection Package.
Initial Complaint
Date:10/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i rented a car in ******* on july 15 2022. I was allowed to drive **** km. i Drove the car **** km. At the time of return odometer reading was ***** (i took a picture and will attach). but sixt put ***** as returned odometer. that is **** extra km. And they charged my credit card $410. after contacting sixt they agreed that mistake was done and was told i will be issued the refund. I didnt get the refund yet but instead they charged me another $ 33 today. i need my full refund $ 410 + $33 and otther adjustments. And they should also compensate me for the time and trouble I have been going.
Business Response
Date: 10/21/2022
Our records indicate that this matter was already resolved. A new invoice has been sent to the email address on file. Thank you.
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle through Sixt's *** location 10/9/22-10/16/22 (Reservation #**********). Although I was not immediately aware of an issue with the vehicle because I was focusing on my travels, it became apparent within 45 minutes that the vehicle had no sound capabilities. This affected navigation, radio, and even safety features such as the sound of the turn signal, proximity warning, etc. The local branch did not have a phone number for me to contact, so upon arrival at my destination (3 hours away from the rental location), I called the toll-free number. Their call center was having phone problems (calls would not go through and/or the person on the other line couldn't hear me despite using different phones), so I called the next day. When I reached a representative, she told me the only recourse would be to return the vehicle for exchange. I told her that I was 3 hours away and that I thought a simple discount on the rental would be more reasonable. She told me that wasn't possible and that I would need to take it up with the local branch, but also told me that there was no number on which I could reach the local branch before hanging up on me. When I returned the vehicle on 10/16/22 and mentioned the problem to the branch representative, he was very helpful and told me that he would apply a 20% discount to the rental, so I believed the matter was settled. Unfortunately, I soon received an "estimated invoice" for the full amount pending vehicle inspection with a promise of a final invoice within ***** hours. When I didn't receive an invoice within 72 hours, I reached out again, explained that I was awaiting my final invoice, and asked about the discount. All of our communications seem to end with "please wait while we investigate" with no further follow-up. I have attached 10 files documenting my many attempts to resolve this matter directly with the company.
Business Response
Date: 10/21/2022
We kindly inform you that our branch contacted you on 10/20/2022 and left a voicemail as we were unable to reach you. We kindly ask that you return the call at this time to review resolution options directly with our staff. Thank you.
Customer Answer
Date: 10/24/2022
I am rejecting this response because:
I called and spoke with the branch representative at the *** Sixt location. He was defensive about the fact that I "went straight to BBB" with my complaint despite the multiple documented efforts at resolving this with Sixt via phone calls, email, and in person at the *** branch. I also clarified that I had no way of contacting the branch directly (aside from when I did so in person) because when I called the toll-free number, the representative told me there was no direct number for the branch that she could provide.
He indicated they had rented out the exact vehicle thrice within nine days without any complaints. He implied that perhaps I was lying or mistaken, but this is a common issue with this vehicle that has been known to sporadically come and go (things we learned while scouring the internet looking for solutions during our trip: https://gprivate.com/61hm1).
The agent also indicated that I could have just traded the car in, though I was 3 hours away when I tried to contact them (previously addressed). Lastly, he indicated that he would "honor the 20% off"; however, he said the amount would be approximately $77. I told him that the invoice was for a little over $521, to which he replied that the 20% off would only be applied to time and miles, not taxes on the rental. $77 is 20% of $385, so it's hard for me to understand how the remaining $136 on the invoice was for taxes (as that would be a tax rate of over 35%).
I share the representative's frustration that it was necessary to escalate this problem to the attention of the BBB, since it could have easily been resolved on the first day of the rental when I contacted Sixt. At that point, a simple apology for the inconvenience and a discount on the rental would have easily sufficed. It is the complete lack of courtesy or response by Sixt that has led to BBB involvement.

Sincerely,

***********************
Business Response
Date: 10/26/2022
We kindly inform you that the 20% discount has been applied, however we do see a voucher was used via a 3rd party. Therefore, the credit will not appear as the funds was paid to the 3rd party wholesaler. At this time we offer a Sixt voucher for the 20% or a wire transfer.
In order to proceed with the wire transfer and ensure it is processed to the correct account in a timely fashion we kindly ask that you provide us the following information and reply to this e-mail (please do not change subject line):

For US Accounts:
    Name of Banking Institute:
    Name of Account Holder (must be the same as Renter):
    Account Number:
    ACH Routing Number:

For International Accounts:
    Name of Banking Institute:
    Name of Account Holder (must be the same as Renter):
    Account Number:
    Wire Routing Number or Swift Code:

Once received your refund request will then be submitted to our accounting department for processing, we kindly ask to allow up to 30 business days for payment to be received.

Thank you for your time and understanding, we look forward to hearing back from you.

*** To avoid delays in processing your refund please ensure that your banking information provided is correct. In the event that the wire transfer is rejected by your banking institution (due to either insufficient or incorrect account details) you will be asked to further review or reconfirm your banking details to resubmit . Please note that each time a wire transfer is rejected you will incur a 45USD fee which will then be deducted from your refund.

Customer Answer
Date: 10/26/2022

Complaint: 18251280

I am rejecting this response because:
1) The 20% refund has not yet been received, and
2) It is unclear how the 20% discount is being calculated (the $77 indicated by phone does not represent 20% of the rental fees paid)
That said, here is the information requested by the company for the wire transfer:
Name of banking institute: **** of ****************** of account holder: *************************
Acct #: ************
Wire transfer routing # *********
Please note that I will not close this complaint until the wire transfer is received.
Sincerely,

***********************
Business Response
Date: 11/04/2022
Thank you for replying.
As previously advised, a 20% off was offered and applied to the invoice, however, this did not process since the prepayment was paid directly to the 3rd party agency, ****** (***), *** and not to Sixt directly. We do not have access to the amount you prepaid in order to provide a credit. Thus the reason a voucher or wire transfer options were extended.
At this time, we will proceed with the wire transfer.
Please allow up to 30 days for receipt of the funds.
Customer Answer
Date: 11/07/2022

Complaint: 18251280

I am rejecting this response because:
1) Though you mentioned that I was previously advised that a 20% discount was applied to the invoice, there is no record of that in our previous communications, and clearly you never mentioned that a refund was attempted and failed.
2) You have indicated that you have no record of the amount I paid for the 3rd party voucher, but have never before requested verification of the amount I paid. I have provided the credit card statement wherein I booked the vehicle via *********** Travel (I do believe they use ******). I have highlighted the charge in the amount of $521.14 to my account. I have also attached the invoice you mailed to me showing the charge in that exact amount (you can see the amount I paid is equal to the amount you received). I would have gladly provided these documents earlier, but there was no indication that the amount I had paid was up for dispute. With this documentation provided, the 20% refund should be in the amount of $104.23
3) Despite having provided wire transfer information some time ago, I have yet to receive any form of refund. I have read your indication that wire transfers can take up to 30 days and wish to reiterate that I will not consider this complaint resolved until the refund transaction is complete.
Sincerely,

***********************
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Sixt through Hotwire. (Confirmation # **********) Upon returning the car (September 25, 2022), I stayed for the post-return inspection that was conducted by an employee of Sixt. When he got done inspecting the car, he said "You're good to go." I said "Any additional charges?" He said "No, you're all set." He then proceeded to ask me to sign an electronic pad verifying that I had returned the car and that there was no damage and that there would be no additional charges to my card. I signed it and left. Three days later, I noticed a charge for $453.00 on my debit card from Sixt. I received no email or communication from the company saying why they were taking $453.00 out of my account. I called and finally got through to a human. Once I reached them, they said I had been charged a "cleaning fee due to smoking." I informed them that I was born with a respiratory condition that will not allow me to smoke nor be around secondhand smoke. They said the only recourse I had was to file a complaint and that I would be telephoned by the manager of the ****** branch to discuss my disputed claim within 48 hours, that has now been three weeks and no call. I have emailed the company over 12 times asking for a call from the ****** location. They simply send me back a message saying they're sorry I don't like their decision, but they use "sound business practices" to decide these types of disputes. An employee emailed me and said that while the employee may have said the car was okay, the next renter of the car said it smelled of smoke. They are taking the word of the NEXT CAR RENTER over the word of their employee and my word. I explained my physician will gladly send them a letter explaining I can't be around smoke and have never smoked due to my preexisting respiratory condition. The last correspondence from them said "If you have any questions we are always be happy to help" yet when I asked again for a call back, I still haven't got one.
Business Response
Date: 10/20/2022
We kindly inform you that the car was inspected by our branch to determine the smoking fee is indeed valid. We apologize for the misinformation received that a 3rd party provided these details. Our branch manager has verified heavy smell of cigarettes at the point of return. Therefore, our decision remains consistent, and the fee will not be removed. Thank you for your understanding.
Customer Answer
Date: 10/20/2022

Complaint: 18247079

I am rejecting this response because:
First, no one ever contacted me regarding the charge. Nor was I ever directly contacted by the ****** location as I was told I would be when I filed the dispute. They will not speak directly to me. Was told ** be contacted by the ****** branch manger within 48 hours of filing the dispute.still waiting on the call over three weeks later.
Secondly, your employee inspected the car with me standing there and he said the car was all good and there would be no additional charges. I signed saying there would be nothing further taken out of my account. Three days later, Im hit with a bogus smoking fee and you dont even have the decency to send an email warning the customer that your fixing to take $453.00 fraudulently out of their account.
Thirdly, I offered medical history to prove I dont/cant be around smoke due to a life long respiratory condition.
And its still unclear who said it smelled of smoke. Your own employee did not smell smoke up on the return and if it had been smoked in by me, he would have smelled it then! NOT three days later! And I have an email from your company saying the following car renter is the one who reported the smell.
I drove the car for two days and never smelled smoke. So many conflicting stories from the company; I havent got a straight answer yet. I absolutely reject this response. If the company was in the right why wont they call me and discuss this instead of dodge my calls and e-mails?

Sincerely,

*************************
Business Response
Date: 10/26/2022
A final denial has been issued for this complaint. Our decision remains consistent and therefore, the Smoking fee will not be removed. There will be no further communication regarding this matter.
We appreciate your understanding.
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reserved a rental car on 10/1/22 at sixth rent a car I went to go and pick the car up and they guy pay said there was no cars available that I had reserved. He said he had a *** that he can give me for $300 more I told him I dont have that money he then said well there is nothing I can do and you will have to call to get a refund and that he was going to put in the notes what happen. I called ****** to tell them what was going on and they said that *** put in the notes that I was a no show..I still trying to get my refund back from either sixth or ******
Business Response
Date: 10/20/2022
We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:

1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
3. Date of rental pick-up, Main driver's name, and pick-up location.

Once received we will further investigate and obtain root of cause for resolution.
Initial Complaint
Date:10/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a mini van from Sixt car rental at ***. Upon check in at the counter, the agent suggested we purchase the gas up front, since gas prices in ********** are so high. She told ** we would save a substantial amount of money. Once in the vehicle, we realized that the mini van was actually a hybrid, and would use very limited gas. I called customer service upon our return in ** on October 11, and was told by Wilna that we would be issued a refund for the advance gas purchase. We have yet to receive a refund. When I called customer service on October 18, I was told by ****** that a refund for the gas will not be issued. I asked to speak to a supervisor, and was told that he is the highest escalation possible.
Business Response
Date: 10/19/2022
We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:

1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
3. Date of rental pick-up, Main driver's name, and pick-up location.

Once received we will further investigate and obtain root of cause for resolution.
Customer Answer
Date: 10/20/2022

Complaint: 18240664

I am rejecting this response because:
1. Sixt Reservation number: 9924450664
2. Sixt Rental Agreement number: Rental Agreement 9488360255
3. Date of rental pick-up, Main driver's name, and pick-up location : 10/05/2022, *********** Int Airport, ***********************

Upon entering the vehicle, I was having trouble setting the car. I was told by a staff member that this vehicle is a hybrid. You can not hear the engine start.

Please acknowledge receipt of this email.

**********************;

Sincerely,

***********************
Business Response
Date: 10/21/2022
We have reopened your complaint with our branch to verify your claim. Please allow 1-2 business days for updates. We appreciate your continued patience.
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had made reservations to pick up a rental on October 15, 2022. Pick up time was at 2:30 and I was there by 2:15. I was told there will be 1hr and ********************************************************************************* a call when my car was here.. I waited over 2hrs and no call. I ask one of the workers about if I leave will I still have my spot they said no. My itinerary is ************** . I book thru Orbitz and ****** says that they said that I was a no show. Which i wasn't. They can go back on the 15 of this month and see that my name was placed on the waiting list.
Business Response
Date: 10/25/2022
We do apologize about the inconvenience caused to you in this instance.

We have gone ahead and filed a complaint based on the information you have provided.

This information will be forwarded to our management team for further review and resolution.

Your reference number is 02951171.
Please allow 1-2 business days for contact.
Thank you.
Customer Answer
Date: 10/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called in advance to update my pick up time they told me no problem, show up will take care of it no extra charge, and what a surprise I show up and they have to double my rate because Im starting a whole new time. I said no problem, *** come back to pick up my original schedule time and I show up like oh sorry sir we still have to charge you extra because I came an hour after my pick up time. I scheduled pick up for Oct 7th 3:00pm and return Oct 9th 3:00pm, my total is $230.97, and was charged $493.26
Business Response
Date: 10/18/2022
Good Day *************************************,

We have reviewed your reservation and found there was a clerical error. We went ahead and corrected the information within our system. We have sent a update copy of your invoice for you to review. Please accept our apologies for the inconvenience.
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September the 18th I rented a car from Sixt Rental at ******************** airport. The rental was initiated on line by my husband one to two days before my arriving in ********. On October 14th, I contacted the rental car company to verify the return location. At that time, I requested that a bill be sent to my email address in which I provided to them. I did not review the bill until the 16th of October at which time I noticed that they had charged me $255.00 for an additional driver. They did not ask me if I wanted to add an additional driver at the time of pick up. Also, the name of the additional driver listed on the bill is unknow to me (********************************). I came to ******** to visit my son who is at university and is the only person I know in ********. I disputed this with the company on October 15th. They said to give it ***** hours. Placed a call to Sixt on October 17th and was told the charge would stand.Thank you in advance for your attention to this matter.
Business Response
Date: 10/18/2022
Good ********************************* style="font-size: 0.875rem;">
I am sorry that our reply could not be a more favorable one. After a careful review of your claim there is no indication we failed in our responsibility. While we know you may be disappointed by our response, it is based on sound business practices which allows us to be fair and consistent.

Thank you for bringing this matter to our attention and giving us the opportunity to review it.
Customer Answer
Date: 10/19/2022

Complaint: 18235357

I am rejecting this response because: I did not request a second driver upon renting this car from
Sixt Rental, Again the person named as the second driver is someone that I do not know, nor have I ever had contact with the person named ******************************* Upon reading reviews online about Sixt I found numerous complaints of this type of activity by the company.
Sincerely,
*****************************
Business Response
Date: 10/20/2022
Thank you for your patience. We have successfully removed the additional driver from your rental agreement. An updated invoice has been sent at this time. Please allow **** business days for the refund to reflect back to your account. We truly apologize for any inconvenience this may have caused.
Customer Answer
Date: 10/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.