Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,262 total complaints in the last 3 years.
1,061 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When we picked up the car, they never did an inspection. So I was very surprised that when we dropped it off, the guy walked around and said that there was a lot of damage to the front of the vehicle. We had only driven the car to and from the local university for Parent Weekend and had parked in the hotel and school covered garage. I questioned how he would think that I had cause the damages to the car when there was no inspection done when I picked up the vehicle. I asked him to note on the paperwork that I didn't cause the damage. He told me not to worry and to just sign off on the ipad. While waiting in line for the shuttle back to the airport, I received my email receipt where it said that I had agreed to the damages claimed by the employee. I immediately went back to speak to the manager where he said there was nothing he could do. He said that I should be receiving a call or email about the damages and I can just refute it? Well, I'm reading some of the reviews and it looks like this isn't the first time they have done something like this where they charged another customer $800 4 months later for a supposed dent in one of the rims. After ************************* line with 30 other customers, the shuttle bus finally arrived for us to be told the bus driver is going on lunch break and to wait for another shuttle bus. We didn't want to take a chance of being late to our flight so we had to pay $16 for an Uber. Even if we had waited for the next shuttle bus, the small shuttle wouldn't have fit all of us in the vehicle. I have rented multiple vehicles from all the major car rental companies and I have never had to deal with this type of unscrupulous business practice of lying to the customer. Not to mention the lack of service with the infrequent shuttle bus.
Business Response
Date: 10/14/2022
The file has been settled and now closed.
Initial Complaint
Date:10/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Priceline for a rental car at the lowest amount available as I am on Social Security and opted the selection of Sixt which even though was located at the ****** airport was the lowest rate I could find, for the week of 10/10/22 - 10/17/22 at noon for $278.44. I arrived to pick up the car at 11:30. I offered the itinerary to the man at his station but he waved it off and asked for a credit card and id. He checked and noted I was early at 11:32am rather than noon I acknowledge not thinking it would be a problem as I didn't want to be late for my time as I had to get someone to drive me to the airport rental facilit. He said he did not have a mid size car available he also asked if I was still going to return the car at noon and I immediately said no it would be 11:32 as I knew if you're late bringing a car back that you would be charged an extra day. He then gave me a rate for a full size sedan some $400+, I told him No that I ordered a mid size for $278 and wanted that or if they didn't have I would take a smaller car, I told him I thought I already paid for everything. He waved his hand and then said he had a car for $21 per day for a total cost of $98. I said TOTAL? He said yes but there would be a $100 deposit that would be returned, I said ok thinking that was a deal. He then tried to sell me insurance which I said No but kept trying, insisting, but I said No as I have my own insurance. He finally sent me down to pick up a car. I noticed their were several cars there. I went home and looked at my itinerary from Priceline and saw I did prepay $278.44, I checked my **** and didn't see an extra charge but a little later I received an email that I was being charged through Sixt and additional $315.35! I called Sixt the 1st *************** up on me called again and the lady asked if I put a deposit I said he told me $100 she said it was $200 and I was only paying $115, I told her I already paid $278.34 I asked for a supervisor but she said there was no one.
Business Response
Date: 10/12/2022
We do sincerely apologize for the unpleasant experience. After review of your rental agreement 9488500510, we do see that a Choice Upgrade charge was added to the contract at $15.00 per day ($98.00 net) which totaled $115.35 including taxes. A total amount of $315.35 was authorized as a pending transaction on your credit credit. This amount includes the $200.00 security deposit. Upon return of the rental, the security deposit is released back to your account and you are charged $115.35.
We hope this clarifies your inquiry.
Customer Answer
Date: 10/21/2022

Complaint: 18196400

I am rejecting this response because:
Im not sure how to handle but I originally contracted and paid on line through Priceline. A midsize car for 10/10/22 through 10/17/22 noon and paid $278.44. I made sure I wasnt late for the appointed time . I tried to hand the itinerary to the agent but he waved it away and asked for ID and a credit card. He checked his computer and told me he didnt have the mid size car. He offered an upgrade for an amount far more than I had contracted for. I also said I thought I had already paid online and he again waved me off with his hand. I told him I didnt want to pay anything more for an upgrade if they didnt have the midsize Id take a smaller car. He then told me that he could get me a car for $21 per day for a total of $98. I said TOTAL? He said yes but there would be a $100 deposit I went home feeling un-eased and sure enough I received an email charging $315.15 plus checked my credit card and saw I was also charged the $278.44, I called and complained that I specifically told the guy that I did not want to pay for an upgrade the rep then asked if I was told there was a deposit charge I said yes $100 she then said it was $200 deposit and I would only be charged $115 but I said I was already charged the $278.44 by Priceline and they were charging in addition she said she couldnt help me. I reject any charge from Sixt because I was told they didnt have the midsize when he said $21 per day TOTAL I repeated TOTAL he said yes leaving me to believe that I was getting a better price since they didnt have the midsize. (At this time I was not aware I was charged the $278.44 which was at $24 per day ) I reject any additional charge because I contracted for a midsize car I went all the way to the airport for the rental as it was the cheapest rate I could find why would I pay more .

Sincerely,

********************
Business Response
Date: 10/24/2022
I am sorry that our reply could not be a more favorable one. After a careful review of your claim there is no indication we failed in our responsibility. While we know you may be disappointed by our response, it is based on sound business practices which allows us to be fair and consistent. I hope that upon reflection you will agree.

Thank you for bringing this matter to our attention and giving us the opportunity to review it.
Initial Complaint
Date:10/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a car online for $451 and paid with my credit card. However, when I went to the Sixt branch, we changed the driver to my mother and she paid with her credit card. I was assured by the customer representative that my refund of $451 would occur within 3-5 business days. It has been 4 months - I have called countless of times (customer representative hung up on me 4 times today), gone down the to Sixt branch 3 times and I have not received my refund.
Customer Answer
Date: 10/11/2022
I am just looking for my refund of $450

Business Response
Date: 10/12/2022
To further review your claim we kindly ask that you provide us with a copy of your financial statement where the charge is visible. Please provide us this information as a common document or image attachment (ex. PDF, DOC, JPG, PNG), not a weblink. You may send these details to customerservice-************ and reference rental agreement number 948514406.

Additionally, we kindly ask that you confirm the last four digits of the card number.

Once received we will investigate further to obtain root of cause for resolution.
Initial Complaint
Date:10/10/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I work for an insurance brokerage. I called SIXT to handle a client damage claim. None of the phone numbers on the damage claim I received worked. For more than two weeks SIXT has had an automated message that says they are experiencing technical issues and to email them. Three weeks went by and no one responded to my email so I had to track down a phone number and call. The first time I called was pleasant and I got transferred only for someone to disconnect before taking my call.The 2nd time I called, I explained the situation and the lady on the other end was less than helpful and disconnected the call on me again. I called back and ********** (male) answered the phone and decided to scold me by saying "if people are disconnecting on you maybe you should be nicer." Not a necessary comment. I called back once I did receive the help I was looking for to ask *** why he said that and when I asked for his name he said "Im not in the customer service business, I dont give a f**k. He also called me a "*****" which is ironic because I am an African American woman.This is unacceptable customer service from an agent.
Business Response
Date: 10/14/2022
We have received your request and would like to assist you as best as possible.
However, we are unable to locate your reservation with the information you have provided.

Therefore, we kindly ask that you provide us with one of the following information:
1. Sixt Reservation number (generally, a 10 digit number starting with 99********).
2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
3. Sixt Damage Claim number (generally, a 10 digit number staring with 96********).
3. Date of rental pick-up, Main driver's name, and pick-up location.
Initial Complaint
Date:10/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company will charge you fraudulently.On September 22, 2022, Sixt rental charged an additional $486.66 after a clean car was returned in as received condition. They dishonestly claimed the car needed detailing due to a fraudulent claim that it was smoked in. I do not smoke and never have. They could not produce any evidence of their claim. They are refusing to rescind the charges and now this is being escalated as fraud with the credit card company. This company is a nightmare.
Business Response
Date: 10/11/2022
We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:

1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
3. Date of rental pick-up, Main driver's name, and pick-up location.

Once received we will further investigate and obtain root of cause for resolution.
Customer Answer
Date: 10/12/2022

Complaint: 18188542

Confirmation Number 9923934815
Rental Agreement Number: 9487941319
Date of Pick Up: 9/20/2022
Main Driver: ***************************
Location: *** Airport - ******************************************************* 90045

Sincerely,

***************************
Business Response
Date: 10/13/2022
We have reopened your claim with our branch for management to review the details of the vehicle upon return. Please allow 1-3 business days for an update. We appreciate your continued patience.
Customer Answer
Date: 10/14/2022

Complaint: 18188542

I will await your response.

Sincerely,

***************************
Business Response
Date: 10/14/2022
You will be contacted as soon as an update is available. Thank you for your patience.
Customer Answer
Date: 10/17/2022
ok, awaiting your response.
Complaint: 18188542

I am rejecting this response because:

Sincerely,

***************************
Customer Answer
Date: 10/25/2022

Complaint: ********

I am rejecting this response because:
Hello, I am messaging the BBB regarding complaint number ********. I received an email today that my complaint was closed for various that the BBB claims is my fault. Unfortunately, we never received a formal response from the vendor in question, and I have responded each time when asked and have provided ALL the information that has been required of me up to this point. I do not understand why my case was closed when the vendor in question has not provided a sufficient response for fraudulently charging me a cleaning fee (for smoking even though I am not a smoker). Please help me. Sixt Rental car has several other complaints on the BBB, so I ask that you help me resolve this matter. Please let me know additional information from me that you require to re-open this case and move forward. Thanks, ****
Sent from *************************** (*************************************************)

Sincerely,

***************************
Business Response
Date: 05/08/2023
According to documentation, a dispute was placed by the renter with his banking institution in the amount of ******. According to the notes, this was resolved in the renter's favor by his banking institution. Although there is no indication we failed in our responsibility, I have authorized to clear the invoice for the mount pending to SIXT by the renter.
Customer Answer
Date: 05/09/2023

Complaint: 18188542

I am rejecting this response because:
The business did not resolve the complaint, a formal dispute through the bank did. Their statement is not acceptable as a resolution to the distress they caused. Anything short of an apology will be rejected in this dialog.

Sincerely,

******
Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved and paid ($595.71 base price, + $232.05 taxes and fees) for a MID-SIZED rental car through Orbitz from SIXT Rent a Car on February 27, 2022. Itinerary #**************, confirmation ID #**********, to be picked ** in ******** ****** at the airport on June 25, 2022. On the order it was stated as: "Car Type - Mid-size, ****** Sentra or similar". I went to the Sixt car rental desk on June 25 at the airport, and the agent said that they had automatically "upgraded" the rental car to a 2 seater *** convertible since there were no cars available in what we rented. This was unacceptable, as it was too small and there was not even room for our luggage. I explained that I wanted a mid-sized car, as was ordered and already paid for. The agent said they had no other cars available. I told the agent to cancel the order, and she said ****. I had to scramble to rent another car last minute, which cost us $400 more than the total of what I already paid Sixt. I called Orbitz to report the problem and get my account credited. (case no. S#*********) on 6/28/22. They were going to call Sixt and get back to me in 72 hours. No one called back, so my wife contacted ****** on 7/5. They said that **** told them that we were a "no show", and the money could not be credited. Since Sixt was not able to honor the reservation we are seeking a full refund on our pre-paid rental.
Customer Answer
Date: 10/11/2022
You can cancel this complaint. We were able to resolve this issue with SixT directly.
Thank you,
*********************
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a car with Sixt through Travelocity (Travelocity #************** Sixt #*********) for Mon 10/3 at **** at ***************************************************************************. I arrived at the counter and the young lady told me that they were unable to rent me a car because they had no more cars available for the night. I dropped my primary vehicle to my mechanic for service so I was in need of a vehicle. I was not able to complete my reservation due to a lack of inventory. I have since contacted Travelocity and they have reached out to Sixt multiple times. Sixt now says I am unable to receive a refund. The last email from Travelocity says We have presented your case to Sixt and discussed any exceptions to your purchase policy, the car rental has denied the request for REFUND because of the policies stated in your reservation. I did not cancel my reservation and was unable to leave the airport with a rental from Sixt due to a lack of inventory on their end. I was fully ready to honor my reservation. I have been charged the $156.89 on my credit card for a car I did not receive. I would appreciate any assistance in this matter. Thank you.
Business Response
Date: 10/10/2022
We have completed a complaint ticket to our branch to confirm the turndown due to no cars available. Your complaint ticket number is ********. Thank you.
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Sixt in *********** for two weeks (**********). They are claiming I am responsible for a scratch to one of the rims (SX-9070477329-88-801, FL-6305AP). I am confident the scratch was there before I picked up the vehicle, especially because similar damage was logged for another wheel, and feel it is unreasonable that I should be expected to see such minor cosmetic damage in a dark parking lot late at night. Whatever the case may be, I can not even file this claim with my insurer because Sixt has not provided a Demand Letter. After receiving some documents from Sixt on August 29th, I responded to request clarification on the specific claim, i.e. the demand letter. On August 30th, I received a misleading response from the claims department, which asserted that an invoice of $909 had been emailed to me. That number is included in none of the documents sent to me, and does not match the repair estimate that was provided. I communicated this on August 30th and have received no response as of September 12th. This makes it impossible for me to proceed by passing this claim, which I believe to be without merit, to the insurance provider.
Business Response
Date: 09/14/2022
Dear Customer,
I do apologize for the issued that you are having in regards to you claim. Since this is a damage claim it can only be managed by the *********************** please continue to communicate with them using the email or phone number supplied by them within their initial communication.
Regards
Sixt *******

Customer Answer
Date: 09/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not satisfied with the proposed resolution because I have already requested and re-requested the required document from the claims department as suggested in the business response. I still have not received a response.

Regards,

***************************

Business Response
Date: 10/14/2022
After review of the Mr./************************ file and all available information, we have decided to continue financial pursuit of the referenced damage file.
Notwithstanding, we reached out to Mr./******************** and will work out an amicable resolution.
Customer Answer
Date: 10/17/2022

Complaint: 18015879

I am rejecting this response because: They have not reached out to me--that is simply untrue. Months after they informed me of their damage claim, and after several requests over email, I have yet to receive the bill/invoice.

Sincerely,

***************************
Customer Answer
Date: 10/17/2022

Complaint: 18015879

I am rejecting this response because: They have not reached out to me--that is simply untrue. Months after they informed me of their damage claim, and after several requests over email, I have yet to receive the bill/invoice.

Sincerely,

***************************
Business Response
Date: 10/25/2022
After review of the Mr./************************ file and all available information, we have decided to continue financial pursuit of the referenced damage file. Communications of our file have previously been sent using the contact information provided at the time of their rental. This file is currently under review with renter's credit card provider.
Customer Answer
Date: 10/26/2022

Complaint: 18015879

I am rejecting this response because:
After many months of requests, I still have not received from Sixt their bill for the repair, i.e. their claim letter. My insurance provider, through a credit card company, has also not received a claim letter. My file with them still shows as incomplete because of the lack of claim letter. Even if **** had sent them the claim letter, I should receive it also given that they are claiming I am responsible for the damage.
On August 30th (email attached), Sha'Nique from the ********************** said the following: "The bill was sent to *********************** in the amount of $909.00. The invoice that was sent was just an invoice for the estimate being completed." That was not true at the time and still isn't true--I had received no bill and still haven't, and the number quoted by Sha'Nique differed by hundreds of dollars from the estimate ($649.20, see attached). I will not resolve my complaint until I receive the full claim letter / bill as this is both what is required by my insurance provider and the basis of any damage claim. Again, we're now almost five months into an interaction in which Sixt is demanding money from me without specifying how much.
Sincerely,

***************************
Business Response
Date: 06/13/2023
This was paid by renter's insurance ******* The claim is paid and resolved.
Customer Answer
Date: 06/14/2023

Complaint: 18015879

I am rejecting this response because the business never provided documentation detailing their claimed amount and the reason.

Sincerely,

***************************
Business Response
Date: 06/15/2023
This claim is now paid and resolved by VISA.
Initial Complaint
Date:10/06/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially rented a mid size SUV on September 23rd, 2022 . When I went to pick up, the front desk person, *****, offered an upgrade to a full size SUV. He offered a rate of $95 /a day to rent full size SUV for 10 days . I agreed with the rate $95/a day for 10 days. ***** never showed us the rental agreement when I was at the counter. On the day the I returned the **** I got the receipt from my email and found Sixt charged me a price of mid-size SUV as well as a price of full-size SUV. However, they put in the receipt as the upgrade cost $95/ a day x10 plus the price of mid size SUV rent. I tried to call **************** and did not get the answer . The person who answered the phone lives oversea, and refused to let me talk to her supervisor.I filled out the form online for customer service. No one is reaching out to me.
Business Response
Date: 10/06/2022
Good Day Thuyanh Ngo,
Our apologies for the billing error. I do show the upgrade fee was removed and I will be resending a updated invoice which reflects this.
We look forward to assisting you with all your rental needs.
Customer Answer
Date: 10/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im unsure why I wasnt able to find the ******* location for sixt in your menu but I had scheduled a flight for sept 29th-October 3rd . It was cancelled due to hurricane *** and also sixt was closer so it would have been impossible to pick the car up anyway . They refused to move my reservation to another time or refund my money . Instead they are trying to capitalize on a natural disaster.
Business Response
Date: 10/06/2022
We located two reservations in your name in our system: ********** and **********. Both reservations were booked under a wholesale rate and prepaid directly to Expedia.
What this means is that they pre-purchased a group of reservations from us and then re-sold each reservation later at a price that they determined. We would be unable to assist you with the refund as we do not in fact have your funds. While we would love to provide you with options during this unfortunate situation, we are unable to do so under these circumstances.
Nonetheless, as a result of Hurricane ***, we have approved a full refund for both bookings. Expedia must contact our Leisure team in order to issue a refund to you.
Thank you for bringing this matter to our attention.
Customer Answer
Date: 10/12/2022

Complaint: 18175721

I am rejecting this response because:I booked through Travelocity not Expedia and We already attempted to contact the leisure department and they also declined to refund my money .

Sincerely,

*********************
Business Response
Date: 10/12/2022
I can only confirm that a full refund was approved for Reservation **********. Our records indicate that we replied to Expedia confirming the approval of a full refund on 10/7/2022. Therefore, we kindly ask that you reach out to the third party regarding the processing of the refund.
Customer Answer
Date: 10/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Travelocity has now refunded me thank you

Sincerely,

*********************

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Complaint statuses

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