Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sixt Rent a Car, LLC has 128 locations, listed below.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3900 NW 25th St STE 414 Miami, FL 33142-6705

• 

  Sixt Rent a Car, LLC

  1366 S Federal Hwy Pompano Beach, FL 33062-7209

• 

  Sixt Rent a Car, LLC

  1610 Washington Ave Miami Beach, FL 33139-3107

• 

  Sixt Rent a Car, LLC

  279 N Federal Hwy Boca Raton, FL 33432-3923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I rented a vehicle through Sixt from March 11th through 21st, 2022, out of their downtown ****** location. On discovering that the vehicle had a flat on March 16th, we took the damaged tire to a local tire shop. There, the mechanic alerted us to the fact that the flat tire, and other tires on the car were so bald as to not have a legal amount of tread remaining (less than 3/32", as shown in the photo), under law in the *****************. We requested a replacement vehicle from Sixt, and were verbally assured that we would not be charged for the replacement. A replacement vehicle was provided to us the following day. We returned the replacement vehicle on March 21st. On April 6th, 2022, we received a bill for an additional $1,435.04 beyond the initial rental car cost. Despite reaching out to Sixt via email on April 5th, March 17th, June 29th, and July 8th, we were never received anything but automatic replies from the company, and despite repeated attempts to call Sixt, were never able to speak with a human being. The remaining bill went to collections on Sept. 13th, and we are now being harassed by collections agencies.The vehicle Sixt provided us was not only unsafe, but illegal to drive. To charge us for its prompt replacement is disappointing and frustrating. We hope to have an amicable resolution to this situation.

  Business Response

  Date: 10/05/2022

  Good Day Mr, ***********************,

  
  Thank you for reaching out to us concerning your rental with us. I have read your review and I sympathize with you concerning the tires. I have reached out to our branch concerning this. Please allow us some time to come up with that amicable resolution. 

  Thank you once again for allowing us to do so. Ticket 02929442 was created for this.
  

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th I rented a car from Sixt Rent A Car in *******, ** because they were the only rental car agency which had cars available without a 3-4hr wait. The car they gave me had 19 dents and scratches on it which was documented but when I was given the keys no one came with me to the car to go over the damage to the vehicle, they just told me where it was located. There was no one at the exit gate to go over the contract it just automatically opened and let you out. I returned the car a few days latter in the exact same condition as I received it and was contacted weeks later saying that I had put an additional scratch on the car and owed them an additional $500. I did NOT do any damage to that car and told them that any damage on the car was already there. They have now sent it to a collection agency because I am refusing to let these ******************* me of an additional $500.

  Business Response

  Date: 10/11/2022

  We have received your request and would like to assist you as best as possible.
  However, we are unable to locate your reservation with the information you have provided.
  
  
  Therefore, we kindly ask that you provide us with one of the following information:
  1. Sixt Reservation number (generally, a 10 digit number starting with 99********).
  2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
  3. Sixt Damage Claim number (generally, a 10 digit number staring with 96********).
  3. Date of rental pick-up, Main driver's name, and pick-up location.

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reserved a rental car with a child seat through Sixt prior to a vacation. Upon arrival at *** airport, the Sixt agent informed me that a child seat was unavailable. I had my two year old son and parents with me. At that point, after an entire day of travel, I needed to negotiate finding the nearest department store that was still open (this was about 8pm on a Weds) leaving my family at the airport. By the time I purchased a childseat, and returned to the airport, it was very late and we ended up needing a hotel room to overnight in. The rental that was given to us was much smaller than our initial request, so the next day I changed to a larger vehicle and subsequently charged an additional $135 to my initial rental price without my express consent. The hotel room costed $160 in addition to the $135, both of which could've been avoided with prior customer communication and transparency. Very disappointed.To be fair, ALL of Sixt's PDX airport staff were very kind and professional.

  Business Response

  Date: 10/05/2022

  Good Day *****************,

  Thank you for taking the time to advise us on your recent rental experience. It is only through feedback such as yours that we are able to maintain and i where necessary, improve upon the service that we provide to our valued customers. I was very disappointed to read of your experience during your rental.  While an apology will regrettably not alter the outcome of your experience on this occasion, please know that I do extend it with all sincerity. I have contacted the branch concerning your request about the overnight stay.  In addition we would also like to extend to you a 100 USD E-Voucher which you can use towards a future rental with Sixt. Please advise if I may send it to you. - Shi

   

  Customer Answer

  Date: 10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2022,we rented a car in *******, **. We returned the vehicle. Only one person was present for checkin. He said to go- all good. Two weeks later, we received a letter saying there was damage to the car- a chip in the windshield. We disputed and provided vacation photos that showed the windshield, twice. We requested a callback in July, but no one has called. They sent our case to collections which affects our credit score and they are now calling. We are unable to settle the dispute on our own. The initial claim was roughly $30/35. Now it is over $100. We would like a callback from corporate to discuss and settle the matter as quickly as possible.

  Business Response

  Date: 10/26/2022

  We have received your request and would like to assist you as best as possible. 
  However, we are unable to locate your reservation with the information you have provided. 
   
   
  Therefore, we kindly ask that you provide us with one of the following information: 
  1. Sixt Reservation number (generally, a 10 digit number starting with 99********). 
  2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********). 
  3. Sixt Damage Claim number (generally, a 10 digit number staring with 96********). 
  3. Date of rental pick-up, Main driver's name, and pick-up location. 
  

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18160953
  
  I am rejecting this response because:

  This complaint has been settled between me and the company.  After referring my issue to a collection company, they reached out to me.  When I showed them my documentation and responses to the company's emails, they cancelled my collections notification and referred it back to the company.  ************ Sixt Rental Car, sent a response to me to dismiss all issues.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a full size car in June and prepaid, they downgraded me and promised an 80 dollar refund. I have called many times and have been very polite, I have been hung up on and told lies. I still have not received the refund promised to me. I would like my 80 refunded to the card on file that I rented car with since I prepaid. Maybe have your customer support not hang up and instead try to resolve this. Please get back to me because this is very frustrating and I feel you have taken advantage of me by charging for a full and giving me a smaller cheaper car. I would like someone to actually follow through with this I read of just promising to give me my 80 dollars back. Thank you

  Business Response

  Date: 10/06/2022

  Our records confirm that a discount of $80.00 was offered to you for the downgrade and applied to your rental agreement. However, since your booking was prepaid directly to Expedia, Sixt does not have access to your funds in order to apply the discount and generate a refund. Nonetheless, we will extend to you a $100.00 voucher to be used towards a future Sixt rental. The voucher will be sent to you via email shortly. 

  We do sincerely apologize for any inconvenience this matter may have caused. 

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have strictly used Sixt as my only car rental company for years. Their customer service has always been great, they have the best cars and they are usually very closely priced to their competitors. I have an upcoming reservation for a rental from the *************** airport for a trip to ******* Island. These areas were just unfortunately leveled by hurricane *** and I am forced to cancel my trip. Upon trying to cancel I am being told there is a $100 cancellation fee. I reached out to customer service to try and get the fee waived given the extreme circumstance. The only thing they offered was to reschedule my booking as if I could know when entire cities were going to be rebuilt and safe for travel again. As a long time customer who spends thousands each year and has never cancelled a reservation before I find this to be so bizarre. I understand policy as I own multiple small businesses but for an exception not to be made for such a small amount of money after such a catastrophic event is just bad business for the Sixt rental company.

  Business Response

  Date: 10/02/2022

  Hello ************************,
  

  We are unable to locate your reservation with the information you have provided. Therefore, we kindly ask that you provide us with one of the following information:
  
  1. Sixt Reservation number (generally, a 10 digit number starting with "98" or "99"********).
  2. Sixt Rental Agreement number (generally, a 10 digit number staring with 94********).
  3. Date of rental pick-up, Main driver's name, and pick-up location.
  
  Once received we will further investigate and obtain root of cause for resolution. 
  
  

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18154821
  
  I am rejecting this response because:

  Response to message:
  

  
  

  1. Reservation number 9921928089
  

  
  

  2. I was not able to locate a rental agreement number
  

  
  

  3. Date of pickup : October 26, 2022
  

      Main Driver : ***********************
  

      Pick up location : *************** Airport (***)
  

  
  

  Thank you,
  

  ***********************

  
  

  
  
  

  Business Response

  Date: 10/04/2022

  Good Day,

   

  In the midst of the extraordinary circumstances related to the effects and impact of Hurricane  ***, we can confirm that a goodwill cancellation has been processed and a full refund for your reservation has been issued on 10/4/2022.
  
  We ask that you please allow 7 to 10 business days for your financial institution to reflect those funds back on to your account.
  
  We look forward to serving you in the future as we consider it a privilege to be your rental provider. 

• Initial Complaint

  Date:09/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 12, 2022 I rented a car from the ***** Downtown Sixt location. At the time of paying $345.47 were processed on my MC credit card ending in **** which was the cost of the rental plus the $200 security deposit, turns out that the computer did not show the payment to finalize the contract but the payment was on hold on my card (still on hold today, reason for my complaint). I had to pay with my bank card, **** ending in **** in order to finalize the contract and be able to rent the car and I was not able to use the same credit card again due to not having enough additional credit since the original transaction was pending. ****, supposedly manager of the branch assured me that the charge would be dropped off my credit card but it is still there 14 business days later. I have called and spoken to him and I get the run around. I called 3 days ago and I was hanged up on by him, and when I called back I was simply put on hold for a long time. Very unprofessional knowing there is an issue that needs to be resolved by his employer. I sent an email to customer service with a screen shot of the charge on my credit card and I have not received a response. I tried to dispute the charge but since it is just pending by the merchant my credit card company cannot do anything yet. This is very frustrating and I need the money to be released from my credit card asap as I am unable to use that balance and I already paid for the rental with another card. Rental agreement# **********.

  Business Response

  Date: 10/01/2022

  Hello Ms ******,

   

  Our records indicate the security hold has been released by Sixt as of 9/17/2022.  It will not appear on your account as a refund because it was not a charge. If you are still seeing the security hold pending on your account after ********************************************************************** addition to your final invoice total charge, then we kindly ask that you provide us with a copy of your financial statement where the charges are visible. We have searched our database and do not see the email with the screenshots/files attached. Please resend to customerservice-************ so we are able to assist  you better.
  

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 18150453
  
  I am rejecting this response because: The security deposit you are referring to was returned to my bank card ending in **** which was the one used in the end to rent the car. The charge I need released is on my MC credit card which is the one I was intending to use but the issue happened with your system and the charge is still on hold today. Check your credit card transactions for that day, check with your merchant the balance must be over or there is a hold somewhere because the charge is on hold on my card as it is shown on the screenshots attached to this complaint. I sent a message through help in your website, does that not work?! I will send the same screenshots to the email provided and this is already ridiculous to be going back and forth when there is clearly a transaction somewhere in your system that does not belong! 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/05/2022

  Hello ******,

  My apologies for the late reply. I was able to recover the email you spoke of. I have forwarded it to our credit card/accounting team for them to review and assist. Once again I apologize for the wait and I thank for allowing us to get this right for you.

   

  Thank you 

  Customer Answer

  Date: 10/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also the branch took action on the credit card hold and it was released. Thank you. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a vehicle from sixt. No damage was done to vehicle. My wife *************** was second driver. Was sent a letter in mail stating to pay damage for vehicle which never occurred. Said I wasnt on the vehicle and it was just my wife. Got a letter that she was sent to collections. Read a lot of reviews online that this happened to many people. Please help. Thank you

  Business Response

  Date: 10/10/2022

  The file has been settled and now closed.
  
  
  

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the Sixt car rental at the **************************** I rented a car -- an upgrade -- for 15 days, beginning Sept. 23, *****. The total charges in the contract for 15 days, including the costs of the upgrade and additional driver and taxes, came to $2,362.45, or $157.50 per day. When a medical emergency led me to to return the car after three days, I received a bill for $703.45, which included a $10 early return fee. Minus that $10, the total of $693.45 comes to $231.15 per day, an unexplained increase of $73.65 per day over the $157.50 in the original contract when I took the car on Sept. 23. I've contacted Sixt online and in two phone calls in which customer service representatives refused to transfer me to a supervisor and dropped my calls.

  Business Response

  Date: 09/30/2022

  Hello ************

  Your Sixt rental car can be booked for different periods. As is customary in the industry, the daily rental rate is lower for longer rental periods. In your reservation, you had indicated that you required the vehicle for 15 days. The daily rate for this number of

  days is USD 85.97 net. However, the vehicle was returned after only 3 days. For this reason, the daily rental rate has been adjusted to USD 207.28 net. This higher daily rate was not shown on your rental agreement because you had specified a longer

  rental period at the start of your rental. Please note that the rental agreement  also reflects the additional charges for a additional driver and choice upgrade fee.  As we understand you hand and emergency and we are always striving to provide our

  customers with the best customer service possible, as a one-time gesture we would like to offer you a 15% discount on your invoice. Please let us know if you accept.

  Customer Answer

  Date: 10/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a *** X7 for 8.11-8.15 of 2022 at the **************. When I arrived they switched me to Cadillac Escalade which was way too large for me. The agent at the desk told me he can change me to a Land Rover which he said was in the same category. When I got my invoice in an email after returning the car the bill was almost triple the initial amount. All I want is the upcharge be refunded.

  Business Response

  Date: 10/01/2022

  Hello,
  
  After a careful review of your claim there is no indication we failed in our responsibility as our location stated you agreed to all costs. While we know you may be disappointed by our response, it is based on sound business practices which allows us to be fair and consistent. However, as a one time gesture of goodwill we can offer you a 15% discount off the bill. Please let us know so we may apply it.