Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent a Car, LLC

  3025 SE 6th Ave Fort Lauderdale, FL 33316-4025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car through Expedia. They sourced me out to Sixt. When I rent to take possession of the vehicle I had rented and already paid for, the desk person refused to give me possession of the car because the original credit card used was from a family member, as a gift for me to travel home. Since I did not have the original card in hand, I was asked for more money. When I refused to use a credit card to pay further dues that were not originally needed since I had already paid for the rental in full, I was refused. The desk agent was rude and seemed gleeful to deny me. This company has stolen my money. I have made repeated attempts with all parties involved to get the refund I am owed. All parties have been unwilling and unhelpful and largely unresponsive. Sixt has now stolen my money for a service I never received.

  Business Response

  Date: 08/22/2022

  Good Day,

  I was very disappointed to read of your experience during your rental. I can certainly understand your frustration when it comes to getting a refund, especially since it was a gift to you. What you experienced 
  is certainly not acceptable and will be addressed with branch management to ensure it does not occur again. I would like to further assist you however I am unable to locate  your rental with the information provided here. Please email us at customerservice-************ with your reservation or rental agreement number so we may assist. - Shi

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle with Sixt Car Rental and had an awful experience. I checked into my vehicle hours before and had a ****** Camry assigned to me. I arrive at the facility and had to wait over an hour for the vehicle because the Camry they had assigned to me was having issues and shaking when in motion unsafe to drive. So I wait an hour for another vehicle and they finally bring out a Camry and park it so close to other vehicles that I could barely get out and could not examine the vehicle at all, I was rushed out. I drive the vehicle to and from my destination with no issues and upon returning the vehicle they said i damaged the vehicle and hit something despite no scratches or sign of an accident whatsoever other than the bumper sticking out. The attendant told me if I could push it back in it would be no problem so I tried to do so and was not able. I told her I did not damage the vehicle and that it was previous damage. Now they are trying to charge me $360 for the damage that was not caused by me and are trying to get me to fix one of their vehicles on my dime. I have had two absolutely dreadful experiences with Sixt. I have documented everything below which should clear up what is needed but if you need any additional information happy to provide.

  Business Response

  Date: 08/22/2022

  Upon review of Mr./Ms. Moodys damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 08/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a car to rent but never picked up the car from the airport. I tried to cancel the reservation online and it never allowed me to. This company charged my credit card but never let me cancel the reservation.

  Business Response

  Date: 08/18/2022

  Good Day,

   

  Thank you for brining this to our attention. May I have the pick date you are referring to.?

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car with Sixt on 6/11/2022. They provided me with keys pointed me in the direction of the car. When my family and I got to the car we were shocked to see how much damage there was. I went back to the counter and told the attendant that there were dents on both driver and passenger sides of the car. They said all the damage is documented in your rental agreement which they sent as an email. They did not get up to look at the car. As I walked back to the car I opened that email which I will attach. In addition to scratches, ***** and dents, it also listed VEHICLE DOESNT START. That caught my attention so I went back to the counter a second time and again they did not get up and told me not to worry about it. My wife and 2 children had been waiting this entire time so after 2 trips to the counter with no help, we left. I assumed that, if they were not concerned enough to look at the dents, they were aware. I also surmised that if Vehicle does not start is inaccurate, the rest of the document must not be accurate. We traveled from LA to ***************** where the car was parked 90% of the time on a private ranch with no other cars in sight. ****** Tree park is very empty in June due to the hot weather so in the parking lots it was rare to see more than one other car. I returned the car and nothing was said at return. A few weeks later they sent me a bill for $2617.54 claiming there was a new dent on the passenger door. The same dent I asked the staff about when renting the car. I explained all of this to them to no avail. I have driven the same car that was rented **** X5) for the past 18 years and never had an accident. I would have been aware if there was additional damage to the already damaged car. I do not believe I was treated fairly. I did ask an attendant about dents on both sides of the car and they did not get up to look. If I am to believe their rental email is accurate, how do I interpret Vehicle does not start?

  Business Response

  Date: 08/17/2022

  After review of the Mr./********************** file and all available information, we have decided to continue financial pursuit of the referenced damage file.
   Notwithstanding, we reached out to Mr./****************** and will work out an amicable resolution.

  Customer Answer

  Date: 08/18/2022

   
  Complaint: 17725599
  
  I am rejecting this response because: They made no change in their response.  They completely ignored my entire claim.  Their resolution was a recommendation to have my car insurance pay.  It is not about the money, my issue is about right and wrong.  They have wrongly charged me for something I brought to their staffs attention prior to leaving their garage.  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/30/2022

  Upon review of ********************* damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future. 
  

  Customer Answer

  Date: 08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have stayed loyal to this company whenever h travel and need a rental vehicle. Today I flew 3 hours with several confirmed emails along with my reservation. As I was checking in the counter they informed me I have a block on my account and will not be able to rent a car for 48 hours. There is no explanation available. I am stranded here at the airport.

  Business Response

  Date: 08/16/2022

  Hello, 

  I'm sorry this has happened to you. Please call us directly at ************** for fast assistance. Or email us directly at customerservice-************ so we may assist you faster.

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17719636
  
  I am rejecting this response because:they never answer calls nor answer emails directly. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/29/2022

  Please provide us the reservation number for which you were denied a rental. We look forward to your reply. 

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car with Sixt from 7/20-7/26, when the car became unsafe to drive they told me there was nothing they could do except make me wait ************************************* the desert, putting everything on my personal dime not guaranteeing that I would be fully reimbursed. After missing half of my family reunion, I somehow got this car back to ******* and now it has been over three weeks since they told me I would be refunded $882.27 but the money is still not here. Now the billing department just speaks overtop of my voice when I try to talk to them and they will not give me any useful information as to why an expedited refund would not be here within **** business days.

  Business Response

  Date: 08/17/2022

  Good Day,

  I apologize for what has happened to you. I have looked into your rental agreement. I show a refund was approved, I have sent a message to our card team to review why it hasn't been sent to you. Please give them up to 48 hours to review and answer.

   

  Customer Answer

  Date: 08/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However if I dont recieve my return I will call to follow up and reference the complaint ID above.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to rent an all wheel drive ["***"] vehicle for an upcoming trip. On August 3, 2022, I used Sixt's webpage concerning its *** rental options [ https://www.sixt.com/4-wheel-drive-car-rental/#/ ] to select an *** vehicle. Through that website I selected the Jeep Grand Cherokee which was one of the *** vehicles displayed. When I selected the Jeep Grand Cherokee the Sixt webpage did not give me the option to guarantee the *** purchase. I prepaid $220.17 for the reservation because I did not see an option to pay at a later date.About 15 minutes after I made the online reservation, I called to confirm my vehicle was ***. A Sixt customer rep said my Grand Cherokee was not ***. I asked the Sixt customer rep to cancel the reservation and reimburse me. The Sixt customer rep refused to refund my payment in full even though I booked the reservation about 15 minutes before I called Sixt to confirm the *** selection. Further, the original reservation was to pick up the vehicle on August 7th and drop it off at August 9th. After the customer rep refused to reimburse me in full, I cancelled the reservation online. Sixt charged me a $100 cancellation fee even though I did not get the *** car I selected through its website and I cancelled my reservation within 1 hour of making it. I have an email confirming the original reservation which is dated August 3, 2022 @ 4:55pm. I have an email confirming the time of my cancellation which is dated August 3, 2022 @ 5:31pm. I shared the information above in writing with another Sixt customer service represenative on August 12, 2022. The Sixt customer service rep still refused to reimburse me. **** claimed the purchase was non refundable becuase it was a "prepaid reservation". Sixt charged me $100 for reserving a car I did not order for 36 minutes.

  Business Response

  Date: 08/16/2022

  Good Day,
  At SIXT, service is our ultimate priority. This is why we are always there for you if you have any questions. With the prepaid rate you pay the expected rental rate when you make your booking. When making the booking you provide binding driver and payment data. In the event of a cancellation we charge a cancellation fee in accordance with our terms and conditions (https://www.sixt.com/rental-information/#/). When online reservations are made we inform our customers at this stage that changes to bookings or cancellations may be subject to fees.

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17715471
  
  I am rejecting this response because: Sixt did not address the concerns I raised in my complaint. Because Sixt did not reserve the *** vehicle I ordered, my original transaction with Sixt should have been null and void, and no cancellation fee should have ever attached. The generic message Sixt sent also fails to address many of the details of my complaint, incluidng the fact it charged me $100 for reserving the incorrect type of vehicle for less than 1 hour. Sixt does not deny of these facts. Sixt's generic response is indicative of the way it treated me through this process.

  On a side note, Sixt never gave me the option to pay at a later date. My option to reserve the *** vehicle was to prepay. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/29/2022

  Thank you for your feedback. Your comments are well received. As a one-time gesture of goodwill I have proceed to issue the refund of the cancellation penalty. Depending on your banking intuition the credit will appear on your account within 3 to 10 business days. 

  Customer Answer

  Date: 08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car from six for one full day with American advantage miles also got vehicle upgrade returned the car two hours late because I had to Jump car vehicle because battery died was double charged for a whole day for everything just because I was two hours late because the car wouldnt start smh dont trust this company very deceitful

  Business Response

  Date: 08/17/2022

  Good Day,

  We always want to improve our services so that our customers are completely satisfied. If you would like to provide further feedback regarding your experience, please email us at customerservice-************ with your reservation or rental agreement number and more details about your experience. We look forward to hearing back from you.

• Initial Complaint

  Date:08/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a car subscription with Sixt know as Sixt plus. I have called them over 10 times to try to resolve the matter, visited the branch 4 times, filed 4 tickets. I have the return invoice. I have returned the rental car on August 4th, yet they are charging me for a whole month even though I was told I would not be charged. They also billed me for gas even though my return ticket/invoice shows that the gas tank was full. It has been 7 days, and there has been no progress.

  Business Response

  Date: 08/18/2022

  Good Day,

  Our apologies for any late responses. I do show that our sixt + team has reached out to you on 8/14 and 8/17 to advise you of the refund. Please check your spam folder for these emails.

  Thank you for allowing us to correct this for you.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through Priceline to rent a car, I prepaid and reserve through Priceline, when I got it sixt they gave me a better deal, told me that they would cancel the contract with Priceline and give me their price. I was still charged from Priceline and sixt. When ********* contacted sixt, they lied and said they charged me for loss and damage when I clearly have the contract. Now I am. Out of 246 extra dollars because sixt did not cancel with Priceline and Priceline will not refund me because sixt has said they only charged me for loss and damage. Which is clearly a lie. I have the contact and there was no loss or damages to the car that was rented. I need my $246 refund. ASAP.

  Business Response

  Date: 08/11/2022

  Good Day,

  
  I have read your information. Unfortunately, Sixt is unable to cancel any reservations that are done through a wholesale partner. I also, have searched our rental database for any other reservations or duplicates linked to you, there wasn't any.  May we please have the rental agreement number that you are referring to that was reserved at the branch. Please forward a copy of it to ****************************  so we may assist you further. - Shi