Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3900 NW 25th St STE 414 Miami, FL 33142-6705

• 

  Sixt Rent a Car, LLC

  1366 S Federal Hwy Pompano Beach, FL 33062-7209

• 

  Sixt Rent a Car, LLC

  1610 Washington Ave Miami Beach, FL 33139-3107

• 

  Sixt Rent a Car, LLC

  279 N Federal Hwy Boca Raton, FL 33432-3923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found your website and as a first time customer using your services I was excited how easy the online reservation was. I made my reservation online for the same day with a pickup time a couple of hours after booking the reservation. Paid for it with my debit card and you guys took the $80+ out of my bank account like normal. My wife wasnt home so I paid Lyft $30 to take me from my home to the pickup location which was the airport. I saw that you guys took debit cards within your policy small print terms of service. I read all the documents online word for word because my wife has our credit card in her purse and she was at work. I get there and Im told they dont accept any debit cards. The lady said she would cancel my reservation and my $80+ dollars would be refunded in 3-5 days. I cant do anything about that but she did say we dont accept debit cards but our other location does. She wrote down the address to the downtown location and I walked back to rent another Lyft car to drive me to the address she gave me. I get there at around 4:15pm EST. They make a point to tell me they closed at 5pm. I asked the manager if they accepted debit cards. He said yes but Id have to show proof of address like a water bill or utility bill. That was fine I got that online to show proof. I gave him my valid Florida ID, I gave him my valid **** debit card and I gave him my electric bill which is also valid. He looked at my debit card and said he didnt except that type of card. Its a major debit bank card, a chipped **** debit card. I told the manager that I had plenty of money in my bank to cover any deposit necessary. He looked at me and said its not gonna work because its not a major bank. Its a **** debit card. Now Im sitting there at 4:58 pm and there trying to kick me out cause they close at 5pm. I had to the get another Lyft which cost me another $30 to take me from the second sixt location all the way home.

  Business Response

  Date: 07/02/2025

  We are sorry to hear that you were unable to complete the rental as planned due to our rental requirements for local renters.  Upon further review of your inquiry our records indicate the reservation was cancelled without penalty as of 6/11/25 and that the refund should have already reflected in your account.  Additionally, a value voucher was sent in a separate communication as of today to be used towards a future SIXT rental within 12 months.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The reached out and took care of my issue! Thanks 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 16, 2025 I rented a car at the last minute from Sixt Rent A Car in *******. It was last minute because I experienced a different car rental ran out of vehicles to rent. I was in ****** for my daughters wedding and needed a large vehicle to transport elderly family members to and from the wedding. I paid $1,382.00 for the week. I also was required to give them a $200.00 deposit, which has not been returned. I returned the car to the airport in perfect condition. I always walk around the car before I leave and when I return the vehicle. I travel on business at least 30 times a year and always rent a car, this is standard practice for me for the last 45 years. The Sixt car attendant at the airport walked around the car to, and checked me out and emailed my receipt. Approximately 1 week later I was notified by the company that there was damage found on the car, a 10mm (approx 4 inches) "superficial" scratch, and the damage would cost $1,000.23 to repair. I responded, filled out the form they send me, and 1 week later I was informed that I would be required to pay for the damage. I called Sixt and explained my position and was told the contract is clear, I am liable, and I would be held accountable to the terms of the contract. Approximately 4 weeks later, I was informed that the company was turning the claim over to a collection agency, and the 3 credit bureaus would be notified and my perfect credit history would be severely impacted. So I paid the claim, received conformation that it was paid, and haven't heard from them, even though I called and disputed the claim and wanted it escalated to management for review. I have also not received the $200.00 deposit. I did not damage this vehicle, they must have scratched it during post rental cleaning or transportation back to the rental lot. I did not scratch this vehicle and I want my money back. Please help in any way you can. Thank you!

  Business Response

  Date: 06/30/2025

  The file has been settled in the ammount of $1000.23 and now closed.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23513795
  
  I am rejecting this response because Sixt Rent A Car forced me to pay this under threats to turn me over to a collection company and report the issue to credit bureaus. I understand that **** considers this closed, so reopen it and return my money and stop threatening people with inappropriate business actions. I filed my concerns with the company in writing and verbally with customer service. Again, I did not damage the vehicle I rented. I returned the car, a **** employee walked around the car with me, and signed off. My receipt was sent to me via email, then I received notice of damage. I did not damage the vehicle. Please refund the $1000.23 and the $200.00 deposit.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/01/2025

  We apologize that our reply could not be a more favorable one but after a careful review of your claim there is no indication that this damage was preexisitng.
  
  We kindly ask for your understanding and given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract agreed to at the time of your rental.
  
  Please be advised that having a damage claim has no effect on your deposit.
  
  For questions/concerns regarding your deposit, please contact the *************************** via email: ************************.  

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23513795
  
  I am rejecting this response because you are not considering the customers point-of-facts. The company is treating this issue as if there were thousands of dollars of damage to your vehicle. As I said before, like all other car rental experiences, this transaction included a walk around the vehicle with your employee and the closure of the rental agreement. I received my receipt then you sent me a damage notification. If there was a "superficial scratch" it was missed by other renters, or it happened after the closure of mine. Superficial is defined by something that is shallow, external, or lacking in depth, meaning it could easily be buffed out, therefore a 10 cm "superficial scratch" would not take $1000.23 to repair, it's all unfair, not justified and then the company threatened me into paying the bill. In the last 45 years of traveling for personal and business, renting cars across the country, this is the only time this has happened to me. This company is taking advantage of it's customers, I wouldn't be surprised if you didn't charge the next renter after me for the same "superficial scratch". As a company in business to rent vehicles to customers, you should expect that "superficial scratches" will occur, and bottom line I didn't cause this damage. I want a refund and this will not be settled until I get it. I will continue to look for ways to let the world know about your business practices, your rediculiously long rental agreement, your deposit process that you don't return. I know enough business people and friend that will avoid Sixt Rent A Car that it will cost you more than $1000.23. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a truck from Sixt on 06/19/2025 and returned it on 06/22/2025 in the same condition that I picked it up in. Sixt is claiming that I put scratches on the vehicle which I never did!!! We did not see any of the scratches on the vehicle as Sixt is claiming when I picked up the vehicle which was parked in a dimmly lit parking garage. Me and my girlfriend both checked for dents and any other visible damage and did not find any. It would be almost impossible in my opinion to notice what Sixt is claiming in the lighting that was in that garage where the truck was parked.

  Business Response

  Date: 06/30/2025

  Upon review of ******* ******** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a false damage claim from Sixt Rental.Reservation Number: ********** Rental Agreement: ********** Vehicle: ***** CX-50 Reference Case: ********** I am fully disputing this claim. No damage occurred during my time of this rental. This rental was given back at ***************************** at 5:26pm EST with no additional exterior or interior damage besides the documented scratch on the rear passenger door of <5cm superficial. Upon return, the vehicle was checked and noted that it had a full tank of gas and that there were no additional causes for concern from your vehicle inspection technician. In addition, a final invoice was supposed to be sent to me within ***** hours upon vehicle return and that was not completed by your company, which violates the terms of our rental agreement.Before I consider any further communication, I am requesting the following documentation from your company within 24 hours:* Time-stamped photos of the rental car check-out from the automated vehicle inspection system from *****************************Time-stamped photos of the rental car upon check-in from the automated vehicle inspection system at *******************************Vehicle condition reports at pick-up and return.*Prior damage and maintenance records.*Any third-party repair estimates or invoices.*Name and timestamp of the return inspector and manager on site at time of return.Until you provide complete documentation substantiating the claim, I WILL NOT acknowledge liability or process any payment. I am also aware of your company, *****, $11 million dollar class action lawsuit related to Sixts billing and credit reporting practices, improper billing for vehicle damages, or lack of damages, diminished values, and loss of use fees without valid substantial evidence. If this issue is not resolved appropriately, I will escalate this to consumer protection agencies and initiate legal action.I expect a prompt and complete response.

  Business Response

  Date: 06/25/2025

  Upon review of ******* ******-Boehnes damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a rental with Sixt for 6/21-6/23 2025 at *************** through Expedia. The rental was paid for up front for $807.83. When I arrived at the rental desk, I was denied the rental because of a small crack on my driver's license. Its barely visible and I had just gone through *** and have rented multiple cars from various other places since this crack has been on my ID. I asked for the manager and she said she was the manager and no one else there would be allowed to give me the vehicle that I already paid for and she wouldnt be able to refund the money since it was booked through *******, that ******* would have to cancel it.Since I was refused service. I had to rent one from another rental company and I had no issues in doing so. Once I got to my hotel, I called Expedia and told them the circumstances and they said they would absolutely be able to cancel on thier end and had to speak with Sixt to do the cancelation. Sixt is now refusing to refund the money. This is a horrible business model, make someone pay before they get the vehicle, then don't let them have the vehicle or thier money back. If it was $50 I wouldnt care, but for a blue collar guy like me $800 is A LOT of money. Im just disgusted with this whole situation. I want my money back.

  Business Response

  Date: 07/01/2025

  We sincerely apologize for the inconvenience caused by Expedia continuing to redirect you to SIXT. We understand how frustrating this situation can be.
  
  Kindly understand that, given the reservation being booked and prepaid through Expedia, we are unable to proceed with your request for a refund. Know that we have no access or information on the form of payment used at the time of booking and while we would like to offer options, it is regrettably not possible.
  
  To assist you further, we have documented your correspondence with SIXT. The resolution of this matter is now in the hands of Expedia, and they need to partner with the ************ Team to address and resolve it.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6th a vehicle was rented in *******, ** and returned on June 8th. At rental the the office was slow and could not properly check out the vehicle to me because they could not identify the vehicle in their system based on the license plate. After returning the vehicle at the end of the rental an additional charge for damage that did not occur during the rental was presented. The company will not provide pictures of the same vehicle prior to the rental proving that the damage was not there prior to the rental.

  Business Response

  Date: 06/25/2025

  Upon review of ******* ***** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have rented from them multiple times at the *****************. Always had great customer service and issues. Until this last rental. I returned car on June 3, 2025. Had a girl that did a thorough walk thru of car with me. She tried to ding me saying gas was not all the way full. I told her I filled the car up to top, but everytime with the type of car it is it still leaves a red dot *********** Atlas). 2 weeks later (June 16) I get an email claiming damage to car. Pictures provided were dated June 6, 3 days after return of car. I responded and said that I did walk thru, and had sign off, also received receipt (which she charged me 36 anyway for refill), and that the date of so called pictures were 3 days later. Now on June 23, a week later I get a bill for over 1k dollars with new pictures that are different then the ones originally sent (also doesnt really show damage since the picture are grimey). Nor were pictures provided of before I received car. A complete scam. I responded and notified them that if they charge anything to my credit card I will take legal action. As well as they will need to prove in court those so called damages (or lack there of) are attributed to me. Never have I ever witnessed such a grimey money grab from a company.

  Business Response

  Date: 06/25/2025

  Upon review of ******* Walkers damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Sixt rental car company at *************************** on June 16, 2025. No one walked the vehicle with me or did a pre-rental inspection. The car was in fine condition, did not notice any damage. The car was used to drive 40 minutes to a parking garage (covered) where it remained with limited use. There were no storms, no rain, no weather events during our rental period. Returned the car on June 18, 2025. There were no **** employees present upon return, just a keybox. A few days after return, Sixt sent a damage claim for $649 for "hail damage". The photos that they provided look bogus, they actually look like reflections of the ceiling above where an employee mistakenly believed damage to be. I will not accept any damage claims as no damage occurred during our rental period. It appears after doing some research that this has happened to NUMEROUS customers of Sixt where bogus damage claims have been submitted upon return. I want the damage claims waived from Sixt and this damage claim closed - which they have been unwilling to do, claiming it was my responsibility to review and document (photos and videos) the condition of the car upon return. My biggest issue, however, is that I was not present for the return inspection - nor did I sign off on any return condition because no **** employees were present upon the car's return.

  Business Response

  Date: 06/24/2025

  Upon review of ******* Lessers damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, 2025, I rented a Chevrolet Traverse (Contract #**********, FL Plate RNBQ65) from Sixt Rent A Car at ***************************. The rental ended on June 15, 2025. Upon pickup, I was not provided with any opportunity to inspect the vehicle, nor was I accompanied by any staff member. There was no pre-rental inspection documentation signed by me, and no photos were provided showing the vehicle's condition at the time of rental.Several days after returning the vehicle, I received a damage claim letter from Sixt (Damage Case SX-**********-88-800) requesting $627.50 for unspecified damage. The photo used to document this damage is timestamped at the moment of return, not at the beginning of the rental. **** claims to have scanned the vehicle before I took possession, but they have not provided any pre-rental images or inspection reports to verify this.I live in ********** and was never informed of any damage at the time of return, nor given a chance to review or dispute the condition before being charged. The amount billed appears inflated, and no official repair invoice has been provided only an internal estimate.I requested proof of:The pre-rental vehicle scan or inspection The timestamped return photos A signed damage acknowledgment from pickup A third-party repair invoice Sixt has yet to provide this evidence and continues to demand payment. I believe this to be part of a pattern of predatory post-rental billing practices, especially targeting out-of-state renters who are unable to verify claims.Resolution Sought:Full cancellation of the $627.50 damage claim Written confirmation that no collections or further action will be pursued Enforcement against Sixt Rent A Car for deceptive billing and consumer fraud if a pattern of similar complaints is confirmed

  Business Response

  Date: 06/24/2025

  Upon a final review of ******* Rizzos damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
  
  
  

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint regarding our long-term rental with Sixt, under Claim #**********, which resulted in unjust charges totaling $1,310.68 due to Sixts internal failure to recover the rental vehicle after impoundment. After promptly informing Sixt that the vehicle had been impounded, I was told to wait for further instructions. Despite my efforts to assist, Sixt failed to retrieve the vehicle in a timely manner. I later received an email from **** customer service confirming they did not know the vehicles location after it was removed from the impound lot. This resulted in storage fees and a towing charge from Copart to the Sixt location costs that were incurred solely due to Sixts ********************. Also, I had a lot of valuable stuff in the vehicle, when it arrived everything was gone, I submitted lost and found request, but never received my things back. During a phone conversation with Sixt customer support, I was told that if I provide proof that Sixt was unaware of the vehicles location, they would waive all storage and towing fees. I submitted this proof via email as requested. However, Sixt failed to uphold this promise, and instead charged me $1310.68. Also, I had a long-term rental, and continued to pay for days when I had no vehicle at all. Despite repeated requests, I was not immediately offered a replacement. I had to beg for a replacement vehicle, which ultimately required 6 trips to the ************* just to resolve the ************ date, Sixt has:Refused to refund the unjust storage and towing fees even though they promised , Ignored my repeated requests to escalate this to management despite their own customer service errors.I acted in good faith throughout this process and provided all documentation Sixt requested. The handling of this case has been unacceptable and placed undue financial and emotional stress on **** respectfully request BBB assistance in obtaining: Full refund of $1,310.68 Sincerely,Almas

  Business Response

  Date: 07/01/2025

  Thank you for taking the time to share your concerns regarding your recent rental experience with Sixt, claim #**********. We sincerely regret the inconvenience and frustration this situation has caused.
  After carefully reviewing the circumstances, we have applied the following adjustments to your account:
  The fuel charge has been reduced to $5 per gallon.
  A rental discount has been applied to offset the charges for the period between January 19, 2025, and January 27, 2025 the dates during which the vehicle was impounded and subsequently recovered.
  These adjustments result in a total refund of $719.55, which has been processed to your original form of payment.
  Regarding the personal belongings reported missing from the vehicle: While we understand the distress this may have caused, we must respectfully inform you that Sixt is not liable for any personal items left inside rental vehicles, as outlined in our rental agreement. We understand this may be disappointing and apologize for any inconvenience.
  We appreciate your patience and the documentation you provided throughout this process. While we may not have met your expectations, we hope these adjustments help address some of your concerns.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23501533
  
  I am accepting this response. However, I would like to receive official email from Sixt to my email address on file or ********************** regarding the adjustment and refund. 
  

  Thank you!

  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 07/01/2025

  Hi,

  i would really like to receive email confirmation regarding my refund directly from Sixt. I accept their refund option, but I need more confirmation.

   

  thank you! 

  Business Response

  Date: 07/02/2025

  
  Thank you for contacting Sixt's US Claims Department.
  
  You are being billed for the towing service rendered during your rental period.
  
  Please be advised that you did not purchase our optional waiver for roadside assistance which includes reasonable towing services, therefore you are responsible for the towing charges.
  
  If you have any additional questions, please let us know.

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****