Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sixt Rent a Car, LLC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3900 NW 25th St STE 414 Miami, FL 33142-6705

• 

  Sixt Rent a Car, LLC

  1366 S Federal Hwy Pompano Beach, FL 33062-7209

• 

  Sixt Rent a Car, LLC

  1610 Washington Ave Miami Beach, FL 33139-3107

• 

  Sixt Rent a Car, LLC

  279 N Federal Hwy Boca Raton, FL 33432-3923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from SIXT rental car in *********, ********* from June 5th-June 10th. They offered me an upgrade to a Mercedes 2025 for an additional $59 so I did the upgrade. My daughter was with me my entire visit. When I returned the car, they pointed out marks on 3 of the 4 tire rims and blamed it on me hitting curbs. There was no scuffs on the tires and I have never looked at the rims of a rental car and I certainly didn't run into curbs. let alone on both sides of the car. This company has had complaints like this in the past. Trying to blame damage on the customer and make them pay. They were rude and caused me stress and frustration. This isn't right and they need to stop taking advantage of customers

  Business Response

  Date: 06/24/2025

  Upon review of ******* Zehners damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/25, at about 6:20pm, I was at SJC and had a rental with another company. The original rental car company had a large line and Sixt rental car was next to it with no line. I was about halfway through the original line and had been waiting about 20 minutes. Not wanting to spend more time in line I looked into Sixt rental online. I booked and confirmed a vehicle for $150. I left the original line and walked over to Sixt and met with an associate immediately. I provided my information and they said they did not have the vehicle I booked and confirmed. I explained it took me a matter of two minutes at most from one line to the other. The *** said they only had vehicles that would cost at minimum $300 for the same time period. I asked for a manager and they said they didn't have one but I was free to wander around the 3rd floor (Sixt area) and make a complaint with anyone I find.

  Business Response

  Date: 07/02/2025

  After reviewing the situation, wed like to clarify that while your booking was confirmed online, it was made very close to the rental time, and due to unforeseen circumstances like rental extensions, accidents, or breakdowns can affect immediate availability of the specific car category you reserved. 
  We understand how disappointing it must have beenespecially after leaving another line based on the confirmed bookingand we regret that our team was unable to provide an equivalent vehicle at the originally quoted rate. Additionally, the way your concern was handled on-site does not reflect the level of service we strive to provide, and we are addressing this internally to ensure a better experience moving forward.
  While we are unable to retroactively change the availability at that moment, wed appreciate the opportunity to make this right. Please let us know via **************** if you have any upcoming travel plans, and well do our best to assist with a more seamless experience.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am falsely being accused of causing damage to a vehicle I rented with this company. I was never sent anything in regards to the current condition of the vehicle upon pick up at the start of the rental period. Additionally, a SIXT agent did not go over the current condition of the vehicle, we were simply handed the keys and told the vehicle was over in a dark section of the warehouse. The vehicle was painted black and located in a dimly lit area of a warehouse type of building (emergency lighting only). Upon leaving the warehouse and proceeding to our destination (25 minute drive) we had parked in a well lit area and we noticed that scratch in the back bumper and my wife noticed the condition of the tire on the passenger side tire. This damage was already on the vehicle. Unfortunately, I had forgotten to take a video before leaving SIXT due to how dark and difficult it was to see the current condition of the vehicle and because it was already late and we were tired from our flight. This damage was not new, and was damage from a previous rental that they failed to report (or they are trying to get paid twice for the same damage-not sure which). Finally, I am well aware of the class action law suit that **** has lost recently due to fraudulent damage claims. This needs to be dropped immediately.

  Business Response

  Date: 06/24/2025

  After review of the ******* ******** file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23494963
  
  I am rejecting this response because:

  please provide time stamped photos of the vehicle prior to me taking possession that shows that the vehicle was in pristine possession as well as time stamped photos after returning vehicle showing damage. Additionally if possible I would like information on previous damage claims on this vehicle, if any, on this vehicle prior to my rental period. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/30/2025

  We cannot provide you with photos taken before your rental, since any damage documented with photos prior are listed on your rental agreement and are not related to your claim.
  
  Please review your rental agreement. Any pre-existing damages to the vehicle are listed on the signed rental agreement.  When you sign this document, you agree to the condition of the vehicle.  Any new damage or change of condition logged during or at return, is your responsibility.
  
  The photos were taken on the exact date and time the damage was logged during the check in process. Once the vehicle is checked in it generates the return check sheet with the timestamp provided. Please review your return check sheet with time stamp, and other information about the condition of the vehicle at the time of your return. We do not take photos or videos of vehicle at check out (pick up) since the vehicle has already been preinspected.  It is the customer's responsibility to inspect the vehicle at pick up and at that time, either notify Sixt of the new damage, or take photos to document the damage to be reviewed as evidence. We only take photos of the damaged area when a vehicle is being checked in at the returned of the vehicle.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23494963
  
  I am rejecting this response because:
  
  since you cannot provide any real evidence that the damage was from me (no time stamped pictures) and the only argument that supports your position that the damage was from me is simply trust us, we place a generic statement in all contracts saying your vehicle is perfect I will have to escalate this to the attorney generals office for both ********** where we rented from, as well as ******* where the headquarters are. It is unfortunate that this cannot be resolved much easier, especially considering the bad press surrounding your company in regards to lawsuits pertaining to fraudulent charges. I have a pristine driving record with no insurance claims for damages against me in my 15 years as a driver. I have rented vehicles in multiple states as well as internationally and have never had issues with more reputable companies. The one time I use your company, then all of a sudden these damages are found. I vehemently deny any damages that I am being accused of. 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2025 I rented a *** 3 series, Texas license plate *******, from the ****************** ***************************** (***) location. The car was returned on May 4, 2025. **** uses an automated photography device to take pictures of the vehicle at the start of the rental and upon return. They've claimed I damaged the passenger-side, rear wheel. The photos they have provided do not show the wheel in the same orientation and the claimed damage area is not clearly visible in the photo from the start of the rental. The angle and lighting of the photo makes it impossible to determine if the damage was already there. Furthermore, the vehicle had a long list of damages from previous rentals that they have clearly not repaired. The list of damages is provided in the rental agreement. It is fair and reasonable to believe the wheel had the damage at time of pickup but the Sixt system for assessing damage is insufficient to substantiate their claim that I damaged the wheel. I simply want Sixt to drop the claim. They are known for these predatory practices and shame on me for conducting business with an organization of questionable morality - I will not make that mistake again. Rental agreement, damage report w/ response, emails, and photos are attached to this complaint.

  Business Response

  Date: 06/24/2025

  Upon review of ******* Buskes damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Sixt. They are claiming that the vehicle was damaged. It was not. I have responded to their emails many times. Now theyre threatening to send to collections. I asked them to look at their video surveillance to show that the vehicle was not damaged. When I returned the vehicle, they didnot tell me it was damaged. Months later they started sending me emails saying it was damaged. I have outstanding credit and very worried about this. Theyre claiming I owe them a little over $1600. Again, I did not damage this vehicle.

  Business Response

  Date: 06/24/2025

  Upon review of ******* ****** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The response on 6/24/25 shows that I do not owe any money and the issue is resolved. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SiXT Rental ******** is claiming that I damaged their vehicle several hours after I returned the vehicle. I returned the vehicle at 7:07am on 12 Jun 2025 to a **** representative and they emailed me 17 hours later (at 12:49 am on 13 June) saying they "discovered a change in vehicle condition" for two items: 1) a scratch on the driver side bumper (photo attached) 2) a scratch around the fuel fill door (photo attached).I immediately filled out their webform stating that I did not incur any damage to the vehicle and provided a photo I took of the vehicle (also attached) during my initial inspection that shows a continuation of the driver side bumper scratch. SiXT emailed me on 19 Jun demanding I pay $1,171.84 for the bumper scratch (claim invoice is attached). Looking at **** and ****** reviews, it appears this is a common occurrence with **** at ****************************, where they accuse customers of new damage that is minor and is likely never to be fixed, which they can then use to claim damages for the next customer. I don't believe SiXT is acting in good faith or being reasonable in the process or amount demanded. I have also attached the statement I sent to **** about the alleged damage.

  Business Response

  Date: 06/24/2025

  Upon review of ******* Halls damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Sixt Rent a Car, LLC Rental Location: LAX Rental Agreement Number: ********** Damage Reference Number: ********** Membership Status: Sixt Platinum Member Complaint Summary:Sixt Rent a Car is attempting to hold me liable for windshield damage on a rental vehicle that I did not cause. I reported the issue proactively, received no acknowledgment or resolution from executive customer service, and now face an unjustified charge.Complaint Summary:Sixt Rent a Car is attempting to charge me for damage to a rental vehicle that I did not cause. I proactively reported a pre-existing windshield crack, contacted both the claims and executive customer service teams by email, and have received no response. I am now facing an unjustified charge.Detailed Statement:I rented a vehicle from Sixt around midnight after a domestic flight. Due to the time of night and limited visibility, a crack located on the lower passenger-side portion of the windshield was not visible at pickup. I drove directly to ********* on mostly empty roads and experienced no incident that could have caused the damage. The following morning, daylight revealed the crack clearly.Recognizing the damage had likely been present before I received the vehicle, I returned it and spoke directly with the location manager, ******. I explained the timeline and facts of the situation and emphasized that I had not caused the damage. This is the third time I have received a Sixt vehicle with visible or undocumented damage, despite being a Platinum member and paying for upgraded rentals.Rather than address my report, Sixt issued a damage claim holding me liable. I emailed both the claims and executive customer service teams immediately with a detailed dispute and explanation. To date, I have received no reply.

  Business Response

  Date: 06/24/2025

  Upon a final review of ******* ****** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A reservation was made for my finance at Sixt for 5-31-2025 to 6-1-2025 with rental agreement number ********** at the ***********. I had used this location several times previously and always had a pleasant experience. So much that I was a familiar face to the staff and was even advised that I should enroll in the rewards program. For this rental, I also was eligible for a free upgrade due to my usage. I completed a walk around of the vehicle on my own as there was no staff to do it with me at the time. There was no issue with this as the vehicle appeared to be fine. Just prior to my return the following day, I stopped for gas at a nearby station and completed a review of the car and did not see any problems issues. Upon my arrival I parked the car and saw an employee wondering around the opposite side of the car to check it. The employee appeared to have been in the same area (drivers side)for as long as it took for me to unload the car. After I unloaded, I was advised of a scratch on the vehicle. I disputed it. He pointed out a superficial scratch and could not communicate to me clearly in English. He pointed to a counter where I submitted a statement. I have served as a veteran and continue to serve in law enforcement, I would not have any problem or issues putting in a claim IF I caused any damage. However, I cannot prove it. Looking back I would have watched the employee closer. On June 3, 2025, I received an email in which I completed a rebuttal. To my dismay, I received an email on June 10, 2025 advising me to pay $412.00 for damage to the vehicle. What a costly ****** to learn about making before and after videos of rentals even though there all prior experiences were positive. There were no images provided to me of the vehicle prior to my rental and no proof that I indeed caused such damages. The images provided does not appear to be documented well. Unfortunately, due to this incident I will not be using Sixt again.

  Business Response

  Date: 06/25/2025

  The file has been settled in the amount of $412.00 and now closed.

  Business Response

  Date: 06/25/2025

  The file has been settled in the amount of $412.00 and now closed.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23492789
  
  I am rejecting this response because: the amount because the due date that I had to pay it was before the 15 days that the BBB has to respond.  Also I do have third party insurance.   So ii will utilize it and hopefully the claim will be honored.  It is a shame the tactics they are using for profit.  More important, it is my intention to warn others just as people did in post and to expresss their issues. 
  Sincerely,
  
  Kia *******

  Business Response

  Date: 06/30/2025

  
  Thank you for contacting Sixt Claims Department.
  
  Per your request, please see the attached documentation we have to support our position in a separate email.
  
  If you have any questions please let us know.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23492789
  
  I am rejecting this response because:
  There was no separate email with documentation provided. 
  
  Sincerely,
  
  Kia *******

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an on-line booking with SIXT for a ****** CAMRY to be picked at ******************************. Date of pick up - 10 June 2025 @ 7:30am. Booking number **********, amount $142.11, period of 1 day, unlimited mileage. Arrived at the kiosk and was informed by the lady from ***** that a Camry was unavailable BUT a ****** was and that I would be charged the same amount of $142.11. The contract shows the vehicle to be returned 11 June 2025 at 1pm. Returned the vehicle the following morning PRIOR to noon. Checked my credit card account later that week and saw that I had been charged $275.32 instead of the $142.11. Contacted SIXT at ************** and was informed I would have to contact them the next day as they could not see anything on their end. Called the next day and was informed by ******* to email them at ***************** Sent the email with all pertinent information and was assigned the case number ******** and would receive a reply within 24 to 48 hours. That timeframe has passed with no response about a resolution.

  Customer Answer

  Date: 06/27/2025

  The following was emailed to me:

   

  Dear *******, 
  
  As requested, we have issued a discount of $38.61 on your invoice for the Choice Upgrade charge.
  The amount will be refunded to your account within 3 to 10 business days, depending on your banks processing times.
  If you require any further assistance, please feel free to contact us.
  
  
  
  Kind regards, 
  
  
  ***** *.
  Customer Service Operations
  
  phone: ****************
  email: ************************  
  

   

  -------------------

  They indicate "as requested" which I did NOT request.

  I informed them to look over the documentation that I have any yet they still are not looking at the docuementation

  A credit of $38.61 ?   That is NOT a refund - it's an insult.   No where near the amount in question.

  Needless to say I am not pleased by ANY stretch of the imagination.  I know you cannot enforce it but I STRONGLY advice that you give

  them the LOWEST rating possible and advise others to stay away from them.

  Business Response

  Date: 07/01/2025

  Upon further review of your inquiry, our records indicate at time of pick up a Choice Upgrade $16.50 net per day) and Prepaid Fuel option ($72.00 net) were accepted.  Our records further reflect that the discount to offset the Choice Upgrade charged was applied on 6/25/25 resulting in a refund of $38.61.  Please allow up to 3-10 business days for reflection to your account.

  Customer Answer

  Date: 07/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is NOT satisfactory to me.  The credit is there BUT as far as I am concerned this business is NOT LEGIT.   It REFUSES to look at the provided documentation NOR the information I was given by THEIR employee at *** saying that there would be NO CHANGE IN THE PRICE OF THE VEHICLE.  BOTTOM LINE - this business LIES and DEFRAUDS the public.  Use them again ?  H*** NO!   BUT I will put out the word to NOT USE THIS BUSINESS because of their tactics.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT RENT FROM SIXT CAR RENTAL DECEPTIVE, INCOMPETENT, AND UNPROFESSIONAL If I could give ZERO stars, I would. SIXT Car Rental is a dishonest company running on false advertising. Their slogan about how easy it is to rent from them is a complete lie.On Monday, June 16, I called SIXT to confirm requirements for a one-way rental from ******* (MCO) to ******. The renter was flying into ******* to pick up her father and drive him home to ********. I specifically asked three times about using a debit card and whether a return ticket was necessary since they'd be driving back. Every agent I spoke with assured me it was fine. I confirmed all details, including the reservation number, while on the call.The agent, who struggled to speak or understand English, clearly stated a debit card with a $200 deposit plus rental charges was sufficient. Based on this, we completed the reservation.But when we arrived to pick up the car, everything changed. Suddenly, a return flight was required after alleven though I had explained the situation in detail days earlier and received multiple confirmations. The staff refused to honor the prior assurances, were rude, dismissive, and refused to escalate to a supervisor. Their so-called customer service was abysmal.This caused major disruption, stress, and wasted valuable time. We did everything right, asked all the right questions, and were still misled. Their staffs language barriers and misinformation cost us dearly.SIXT Car Rental should not be operating if they cant communicate clearly or honor what they tell customers. This wasnt a misunderstandingit was deception.Avoid SIXT at all costs. This was the worst rental experience Ive ever had. Their practices are misleading, their service is disgraceful, and their word means nothing.

  Business Response

  Date: 06/28/2025

  We've made an attempt to locate your reservation based on the information provided; however, our search was unsuccessful. To assist you better, we kindly ask for additional details such as:
  
  - The email address used during booking or presented at the scheduled pick-up.
  - Your SIXT reservation confirmation (usually a 10-digit number starting with "99"********).
  - Date of rental pick-up, main driver's name, and pick-up location.
  
  Once we receive this additional information from you, we'll conduct a thorough investigation to address your concerns and identify the root cause for resolution.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23488324
  
  I am rejecting this response because: I provided the information this company. 
  
  Sincerely,
  
  Al Bl

  Business Response

  Date: 07/07/2025

  Unfortunately, based upon the information you have provided, we were unable to locate the reservation in question. To assist you better, we kindly ask for additional details such as:
  
  - The email address used during booking or presented at the scheduled pick-up.
  - Your SIXT reservation confirmation (usually a 10-digit number starting with "99"********).
  - Date of rental pick-up, main driver's name, and pick-up location.
  
  Once we receive this additional information from you, we'll conduct a thorough investigation to address your concerns and identify the root cause for resolution.